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(WSMV Nashville)   Restaurant that told chemotherapy patient he needed a doctor's note to wear a hat inside donates $2000 to charity after a storm of negative publicity spread like cancer   (wsmv.com ) divider line
    More: Followup, St. Jude, senior management, beanies, chemotherapy, steakhouses, cancers  
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1569 clicks; posted to Business » on 18 Dec 2013 at 10:04 AM (2 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-12-18 08:16:39 AM  
www.highsnobiety.com

No, I think I'll be leaving the hat on.
 
2013-12-18 08:31:48 AM  
Whoa, a whole $2,000.  Everything's fine now, you guys.  We can all go back to tremendously overpaying for the same steaks they sell at Applebees.

/at least we know where we can go if we want to get away from all the cancer patients and survivors
 
2013-12-18 09:11:33 AM  
There was a complete and total misunderstanding by our staff who had no idea that our guest had a medical condition.

Bullshiat bullshiat bullshiat. They would not have asked for a doctor's note if they weren't told of his condition. Bad attempt at PR repair.

/I'm feeling stabby this morning
 
2013-12-18 09:30:29 AM  
One waitress and one manager acted stupidly. That doesn't mean an entire chain of restaurants is bad or evil.
 
2013-12-18 09:50:34 AM  
Why did the restaurant care whether he wore a hat or not? Is this the 1930s?
 
2013-12-18 09:52:36 AM  
blogs.westword.com
$2,000? Gee, thanks mister! Thanks a lot!
 
2013-12-18 10:10:19 AM  

Dust: Whoa, a whole $2,000.  Everything's fine now, you guys.  We can all go back to tremendously overpaying for the same steaks they sell at Applebees.

/at least we know where we can go if we want to get away from all the cancer patients and survivors


I often get invitations from IT vendors for a lunch with a presentation, and they're usually at Morton's. They're OK, but considering the price I think they should be much better than OK...
 
2013-12-18 10:11:34 AM  

EvilEgg: Why did the restaurant care whether he wore a hat or not? Is this the 1930s?


It's Morton's. Supposedly they have a dress code.
 
2013-12-18 10:15:58 AM  

EvilEgg: Why did the restaurant care whether he wore a hat or not? Is this the 1930s?


Because it's not politically correct to simply say "no cowboy hats", or "no sideways baseball caps" since it targets specific groups, so they had to go with a blanket "no hat" policy.  And the waiter decide to go for zero-tolerance, rather than using her judgement.
 
2013-12-18 10:19:17 AM  

quickdraw: One waitress and one manager acted stupidly. That doesn't mean an entire chain of restaurants is bad or evil.


No, but the more this hurts the overall chain's business the more likely the assholes responsible will get shiatcanned, which is really all the Internet wants out of this.
 
2013-12-18 10:24:02 AM  

Flab: EvilEgg: Why did the restaurant care whether he wore a hat or not? Is this the 1930s?

Because it's not politically correct to simply say "no cowboy hats", or "no sideways baseball caps" since it targets specific groups, so they had to go with a blanket "no hat" policy.  And the waiter decide to go for zero-tolerance, rather than using her judgement.


And given that they didn't bother with it until late in the evening how much you want to bet that some other patron's complaint started the whole thing.
 
2013-12-18 10:26:20 AM  

Mr. Eugenides: Flab: EvilEgg: Why did the restaurant care whether he wore a hat or not? Is this the 1930s?

Because it's not politically correct to simply say "no cowboy hats", or "no sideways baseball caps" since it targets specific groups, so they had to go with a blanket "no hat" policy.  And the waiter decide to go for zero-tolerance, rather than using her judgement.

And given that they didn't bother with it until late in the evening how much you want to bet that some other patron's complaint started the whole thing.


IE... some other sideways cap or something got called out and pointed and said "Well, HE has a hat!".

Although, at that point then, if "I have cancer" is what it takes, then, many people will say "I have cancer" to keep their hat on.   So, we basically devolve into no "dress code" anyway.
 
2013-12-18 10:28:28 AM  
It's a decently upscale place, they don't want you wearing you farking ball cap in the place.  Once the chemo was brought up though, back the fark up.

/it may not be the 20's anymore
//but wearing your ball cap at the table is backward and reeks of bad manners.
///And I know at least your grandma taught you better
 
2013-12-18 10:31:32 AM  

quickdraw: One waitress and one manager acted stupidly. That doesn't mean an entire chain of restaurants is bad or evil.


This!

And I had already forgotten about the whole incident, but OTOH I had never heard of Morton's before.  I'm not any more likely to avoid them or seek them out though.  I usually try to avoid chain restaurants.

I probably won't go there.  The closest one is 60 miles away.
 
2013-12-18 10:35:59 AM  
At Morton's The Steakhouse, superior customer service is our first priority

Hmmm, probably not. If you're a farking piss ant restaurant manager, asking someone for a doctor's note for any reason ever, knowing goddamn well it cannot be produced indicates the complete opposite of this statement.
 
2013-12-18 10:40:29 AM  
The employee goes on to write, "after getting a manager, the waitress came back and said she would need to see a doctor's note before he could resume wearing the hat."

LOL okay you caught me. I just really like wearing hats inside.
 
2013-12-18 10:49:45 AM  

Plastic Trash Vortex: quickdraw: One waitress and one manager acted stupidly. That doesn't mean an entire chain of restaurants is bad or evil.

No, but the more this hurts the overall chain's business the more likely the assholes responsible will get shiatcanned, which is really all the Internet wants out of this.


Well but what if they are otherwise good employees? What if the waitress is terrified of losing her job? Can't they just apologize and learn from their mistake?

I mean it's not as though the internet is some bastion of courteous empathy. If the internet wants people to behave in a more civil fashion then it ought to get it's own house in order first.
 
2013-12-18 10:51:30 AM  
The restaurant responded Monday to the wave of criticism. Tim Whitlock, senior vice president of operations and chief operating officer for Morton's The Steakhouse, wrote in a statement:
"Our executive team has been in contact with Mr. Chambers who fully accepted our apology. There was a complete and total misunderstanding by our staff who had no idea that our guest had a medical condition.

Other than, you know, being told about it multiple times.
 
2013-12-18 10:54:48 AM  

Flab: And the waiter decide to go for zero-tolerance, rather than using her judgement.


As we all know, zero-tolerance = zero-intelligence.
 
2013-12-18 10:54:57 AM  

SecretAgentWoman: There was a complete and total misunderstanding by our staff who had no idea that our guest had a medical condition.

Bullshiat bullshiat bullshiat. They would not have asked for a doctor's note if they weren't told of his condition. Bad attempt at PR repair.

/I'm feeling stabby this morning


Its doubly bull because you have to be a complete moron not to recognize that a chemo patient is ill.  Even
if you've never experienced it first hand, or seen a loved one going through it, they don't look healthy.
 
2013-12-18 10:57:55 AM  

quickdraw: I mean it's not as though the internet is some bastion of courteous empathy. If the internet wants people to behave in a more civil fashion then it ought to get it's own house in order first.


letmelaughevenharder.jpg
 
2013-12-18 11:00:46 AM  

DjangoStonereaver: Its doubly bull because you have to be a complete moron not to recognize that a chemo patient is ill. Even
if you've never experienced it first hand, or seen a loved one going through it, they don't look healthy.


That's not an accurate description.  I had a student undergo and complete her entire chemo regimen and a large part of her radiation regimen over the course of a semester and no one else in the class knew.  Hell, I wouldn't have known if she didn't tell me.  And no, I did not ask for a doctor's note, I asked her if she wanted a hug.
 
2013-12-18 11:04:15 AM  
So some local operations screwed up.  It happens.  I think if the offended person is satisfied and the fact that the home office didn't offer some mealy mouthed apology goes a long way in my eyes.  Not that I go to Mortons, or likely would anytime soon, but their handling of an internet bs storm seems fine to me.
 
2013-12-18 11:05:45 AM  
Fire them all the close and torch the building. It's the only way to be sure.
 
2013-12-18 11:09:20 AM  
Why would he choose to go to a restaurant with a dress code knowing that he may have to break it at some point in the evening?
 
2013-12-18 11:12:00 AM  

twistedmetal: It's a decently upscale place, they don't want you wearing you farking ball cap in the place.  Once the chemo was brought up though, back the fark up.

/it may not be the 20's anymore
//but wearing your ball cap at the table is backward and reeks of bad manners.
///And I know at least your grandma taught you better


Oh, is a chain stakehouse really doing someone that much of a favour to condescend to serve someone that they can enforce such a scrupulous dress code?

I think someone's misteaken about who pays the bills.
 
2013-12-18 11:12:21 AM  

dletter: Mr. Eugenides: Flab: EvilEgg: Why did the restaurant care whether he wore a hat or not? Is this the 1930s?

Because it's not politically correct to simply say "no cowboy hats", or "no sideways baseball caps" since it targets specific groups, so they had to go with a blanket "no hat" policy.  And the waiter decide to go for zero-tolerance, rather than using her judgement.

And given that they didn't bother with it until late in the evening how much you want to bet that some other patron's complaint started the whole thing.

IE... some other sideways cap or something got called out and pointed and said "Well, HE has a hat!".


Apparently neither of you read the article or the previous one.
Chambers is also battling cancer, and one of his employees wrote in a Facebook post that toward the end of their meal, Chambers "put on a beanie to cover his head because he was getting chilled - one of the many side effects of his treatment."
 
2013-12-18 11:19:56 AM  

lennavan: DjangoStonereaver: Its doubly bull because you have to be a complete moron not to recognize that a chemo patient is ill. Even
if you've never experienced it first hand, or seen a loved one going through it, they don't look healthy.

That's not an accurate description.  I had a student undergo and complete her entire chemo regimen and a large part of her radiation regimen over the course of a semester and no one else in the class knew.  Hell, I wouldn't have known if she didn't tell me.  And no, I did not ask for a doctor's note, I asked her if she wanted a hug.


You have a point.  Not all chemo & radiation makes your hair fall out.  I only assumed that the customer's
chemo treatment had made their hair fall out by inference from them needing a head covering.

Being normally bald doesn't look anything like chemo baldness, though.  And if this whole thing started
because other patrons complained, then those patrons are just as big douchebags as the Morton's
people.
 
2013-12-18 11:21:17 AM  

twistedmetal: It's a decently upscale place, they don't want you wearing you farking ball cap in the place.  Once the chemo was brought up though, back the fark up.

/it may not be the 20's anymore
//but wearing your ball cap at the table is backward and reeks of bad manners.
///And I know at least your grandma taught you better


Well, as long as I can leave my shirt off, that's cool, I can live without the hat.
 
2013-12-18 11:21:45 AM  

twistedmetal: It's a decently upscale place, they don't want you wearing you farking ball cap in the place.  Once the chemo was brought up though, back the fark up.

/it may not be the 20's anymore
//but wearing your ball cap at the table is backward and reeks of bad manners.
///And I know at least your grandma taught you better


AND PULL YOUR DAMNED PANTS UP WHILE YOU'RE AT IT!

....and get off my lawn.
 
2013-12-18 11:23:13 AM  

The My Little Pony Killer: Why would he choose to go to a restaurant with a dress code knowing that he may have to break it at some point in the evening?


Simple...

"I can't pay my medical bills!!! I know, I'll go to a restaurant to start a scene because I have "cancer" and sue them or get lots of "donations" that I'll blow on hookers and drugs instead of my medical bills!"
 
2013-12-18 11:25:33 AM  

wingnut396: So some local operations screwed up.  It happens.  I think if the offended person is satisfied and the fact that the home office didn't offer some mealy mouthed apology goes a long way in my eyes.  Not that I go to Mortons, or likely would anytime soon, but their handling of an internet bs storm seems fine to me.


I just checked Yelp.  The shiatnado is still going on.  It seems some people who have never even been there are still reviewing it just to shame them. Others who have eaten there say the food was very good, but due to this incident gave them one star.

I really don't find such non-reviews of a restaurant helpful,  What if I really wanted to know what their food and prices were like?

And I still suspect there's more than one side to this story and Morton's just knows better than to explain their side.  It sounds like the cancer patient was polite and reasonable, but his wife and kid flew into a rage.  I also wouldn't be surprised if their table had been drinking fairly heavily or if at least a few of them had been.

I don't know what kind of prices they charge, but if 16 people each had $75 worth of food that still leaves an $800 bar tab.
 
2013-12-18 11:26:16 AM  

HMS_Blinkin: Flab: And the waiter decide to go for zero-tolerance, rather than using her judgement.

As we all know, zero-tolerance = zero-intelligence.


/|\ This... add in Principals/ School Boards/ Asst. DA's when they suspend 6 yr olds for kissing and/or 7 yr old boy for his Pop-tart gun...
 
2013-12-18 11:36:05 AM  

twistedmetal: It's a decently upscale place, they don't want you wearing you farking ball cap in the place.  Once the chemo was brought up though, back the fark up.

/it may not be the 20's anymore
//but wearing your ball cap at the table is backward and reeks of bad manners.
///And I know at least your grandma taught you better


i hope you get your balls capped, you insensitive bastard
 
2013-12-18 11:39:41 AM  
Mortion's... meh. I prefer Del Frisco's.
 
2013-12-18 11:41:01 AM  
Mas con luz que por fuerza.
 
2013-12-18 11:46:56 AM  

abhorrent1: Fire them all the close and torch the building. It's the only way to be sure.


I'll settle for that b*tch of a waitress being torched.
 
2013-12-18 11:50:21 AM  

SDRR: twistedmetal: It's a decently upscale place, they don't want you wearing you farking ball cap in the place.  Once the chemo was brought up though, back the fark up.

/it may not be the 20's anymore
//but wearing your ball cap at the table is backward and reeks of bad manners.
///And I know at least your grandma taught you better

Well, as long as I can leave my shirt off, that's cool, I can live without the hat.


" 'NO SHIRT NO SHOES NO SERVICE' ?  Ain' nothin' there about no pants...."
 
2013-12-18 11:53:42 AM  
dletter:

Although, at that point then, if "I have cancer" is what it takes, then, many people will say "I have cancer" to keep their hat on.   So, we basically devolve into no "dress code" anyway.

Oh people with cancer, always getting a break!
 
2013-12-18 12:01:28 PM  

The My Little Pony Killer: Why would he choose to go to a restaurant with a dress code knowing that he may have to break it at some point in the evening?


Yeah, what was he thinking, taking his employees to an expensive dinner for the holidays, knowing that he has cancer, and may not have another holiday to live? That selfish  bastard.
 
2013-12-18 12:53:38 PM  

twistedmetal: It's a decently upscale place, they don't want you wearing you farking ball cap in the place.  Once the chemo was brought up though, back the fark up.

/it may not be the 20's anymore
//but wearing your ball cap at the table is backward and reeks of bad manners.
///And I know at least your grandma taught you better


This. People who wear hats in nice restaurants are either colossal douchebags or they are covering their baldness that everyone knows about anyway.

However, once it's known that the diner had cancer, yeah, you apologize and wish them the best.
 
2013-12-18 12:55:05 PM  

finnished: dletter:

Although, at that point then, if "I have cancer" is what it takes, then, many people will say "I have cancer" to keep their hat on.   So, we basically devolve into no "dress code" anyway.

Oh people with cancer, always getting a break!


Curse those Lucky Duckies!
 
2013-12-18 12:58:01 PM  
To be fair to Morton's...the propeller WAS a bit much.

s3.media.squarespace.com
 
2013-12-18 02:02:08 PM  

twistedmetal: It's a decently upscale place, they don't want you wearing you farking ball cap in the place.  Once the chemo was brought up though, back the fark up.

/it may not be the 20's anymore
//but wearing your ball cap at the table is backward and reeks of bad manners.
///And I know at least your grandma taught you better


Don't you dare tell me what my grandma would have taught me if she'd have survived the concentration camps.  I think she'd have told me that if I go into a restaurant, to enjoy a meal, which I'm going to pay for, I should be able to wear what I want so long as I'm not intruding into someone else's space.  As you say, it isn't the 20's anymore.  Get with the times, you ass.
 
2013-12-18 02:28:48 PM  
Crappy overpriced chain food is still crappy overpriced chainfood.
 
2013-12-18 02:48:22 PM  
If you paid your staff better than that really low minimum wage that is reserved for wait staff, then it could be possible to have employees who are capable of making a correct judgement on how to handle different customer situations.
 
2013-12-18 03:06:33 PM  

quickdraw: I mean it's not as though the internet is some bastion of courteous empathy. If the internet wants people to behave in a more civil fashion then it ought to get it's own house in order first.


Because the Internet demands

31.media.tumblr.com
 
2013-12-18 03:50:40 PM  
As a Nashvillian Morton's is about as iconic as the guitar building off 12th and Porter. Which is to say it isn't. No one notices and in a city full of stupid acoustic guitar murals and sculptures no one cares.

If you want iconic go to Jimmy Kelly's off Ellingston, Merchants over on Broadway, Firefly Grille on Bandywood, Bosco's on Hillsboro in the Village (pretentious beer snobs), or if you have more money than sense and know someone who can get you a table, the Commodore Club.
 
2013-12-18 04:02:59 PM  
Furthermore, I can't imagine the servers at any of those places asking a customer to remove a beanie.

This is Nashville, its like Austin redux/ LA East. With the number of wealthy, well connected executives, tourists, and transplants that visit/work/live here everyone in the service industry that I know has a strict rule about being seen but not heard.

People with money come to Nashville for the music, but also for the privacy. Its considered very bad form to acknowledge a celebrity's identity to their face. They will introduce themselves as they should see fit when they should see fit.

As a consequence, most servers know that the person they may be serving may be someone important going low key as is a general custom in most parts of the city. Paparazzi are generally unwelcome here and would probably be arrested if they were chasing visitors to local restaurants, bars, and clubs. Therefore most people I know would refrain in all but the most outrageous of circumstances from requesting a patron or anyone else to obey some triviality of manner or decorum.

/the doctor's note bit was a nice touch though
//ADA lawsuit what?
 
2013-12-18 08:49:52 PM  

PiperArrow: The My Little Pony Killer: Why would he choose to go to a restaurant with a dress code knowing that he may have to break it at some point in the evening?

Yeah, what was he thinking, taking his employees to an expensive dinner for the holidays, knowing that he has cancer, and may not have another holiday to live? That selfish  bastard.


Weird that there couldn't have been any other alternative, nothing else for him to have done. He couldn't have had a holiday office catered and been able to set his own rules. It NEEDED to be somewhere that had already ruled against something that he knew he would have needed that night.

/just interesting, is all
 
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