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(Fox 2 St. Louis)   UPS comes up with creative places to leave packages when you aren't home, but perhaps the trashcan on garbage day isn't the best idea. Bonus: UPS denies any responsibility   (fox2now.com) divider line 143
    More: Fail, moral responsibility, UPS, The UPS Store  
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9171 clicks; posted to Main » on 15 Dec 2013 at 1:10 PM (17 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-12-15 04:42:59 PM
Just the other day when I was at work Fed Ex walked up to our back door and left a box for someone one street over but same house number.  I applaud the effort to have the package not be seen, but can't fathom why they thought they were at the right house except that both streets begin with W.  Of course when they drop off packages actually addressed to us we are lucky if they are on the front porch and not on the steps in the rain.  I still have hate for FedEx from almost 20 years ago when I had a package coming on Saturday with quite a premium on the shipping only to see the FedEx man drive by the apartment without stopping and then the driver claimed he made a delivery attempt.  Since I needed the contents of this package for an international trip on Monday morning I was really pissed, and FedEx just said "well it sucks to be you".  I also hate that because I work from home some days I become the defacto drop box for the street, even for packages I don't sign for which has led to some interesting problems when a package goes missing from my front steps.

Personally I like USPS, we have never had an issue, and I have never been directed to drive and pick up a package at some sorting center because of some "problem" they are having.
 
2013-12-15 04:46:11 PM

GWSuperfan: Prank Call of Cthulhu: UPS "Smart Post."

Actually, I like Smart Post. FedEx has a similar deal with the USPS. It's nice, because with the USPS handling final delivery, they can put it in one of the secure package boxes in the mailbox cluster and leave the key in my mailbox. PLUS, it saves UPS/FedEx needing as many trucks running around AND it gives the USPS some business to help keep them afloat too. From my perspective, it's a win all around.


I guess that sort of makes sense in that case. However for me:

1) We don't have a mailbox cluster.
2) There's still a USPS and a UPS truck driving through the neighborhood. In fact, I got a UPS shipment as well the same day.
3) Their tracking system still fails. As soon as the package goes to USPS, it says "Delivered" which is CLEARLY NOT TRUE. There's no explanation that it's with the Post Office. You don't get that explanation until you click on a link for live chat, and then instead of directing you to the chat page, you go to a page explaining about SmartPost. You don't get the explanation until you click on a complain link. Fail.

And finally, I guess if somebody wanted the USPS to handle their package, they'd have farking asked USPS to handle it, not given it to an entirely different company and said, here you take it some of the way and then give it to the Post Office.
 
2013-12-15 05:00:54 PM

Prank Call of Cthulhu: 1) We don't have a mailbox cluster.


Fair enough. You still get the benefit of the fact that since it's handled by the USPS, farking with it is a federal offense.

2) There's still a USPS and a UPS truck driving through the neighborhood. In fact, I got a UPS shipment as well the same day.

*shrug* I guess this way, UPS only has to deal with the REALLY important stuff, but I'm assuming that the fact that the service is available and being used means that it's cost effective for someone. I've gotten SmartPost packages the next day before.

3) Their tracking system still fails. As soon as the package goes to USPS, it says "Delivered" which is CLEARLY NOT TRUE. There's no explanation that it's with the Post Office. You don't get that explanation until you click on a link for live chat, and then instead of directing you to the chat page, you go to a page explaining about SmartPost. You don't get the explanation until you click on a complain link. Fail.

Every time I've gotten a package shipped by SmartPost, It's indicated in the tracking info from UPS/FedEx. They also include a link for USPS tracking as well, so I can track it the final leg if I need to.

And finally, I guess if somebody wanted the USPS to handle their package, they'd have farking asked USPS to handle it, not given it to an entirely different company and said, here you take it some of the way and then give it to the Post Office.

I'm willing to bet that it's a speed/cost issue, but I could be wrong.
 
2013-12-15 05:04:36 PM
*checks ups tracking*
614AM - on truck for delivery.
746PM - delivered.
What the hell was that driver doing all day?!?
 
2013-12-15 05:31:33 PM
This week, FedEx had a problem finding my apartment building (odd, because there are FedEx slips in the lobby all the time), so I contacted customer service, clarified my address (even spelled out which was the unit number and which was the street address), and waited for the next day's delivery. Yesterday morning, I got an email stating it had been delivered and signed for - but not by anybody I'd ever heard of, and definitely not to my apartment. We called customer service, and they tell us it was delivered to the local University's Chemistry Department. I was able to contact them and retrieve it, so it all ended well, but WTF?

I am a student at that University, but my address is unrelated to the school's, and I have never even taken a chemistry class.

The weirdest thing is that FedEx didn't simply misdeliver my package - they printed a new label and readdressed it to the University. On purpose. I sent a pretty strongly worded email, and the CSR said it had been passed up to management, but that was Friday afternoon, so I haven't heard back yet. I sort of wonder if I ever will.
 
2013-12-15 05:43:53 PM
"Also, shippers always have the option of selecting our Signature Required Service (There is a surcharge of approximately $3.00 for this service)"

I don't know about an extra charge, but several years ago I had several packages disappear from my porch, I just called UPS and set it up so all packages have to be signed for. Didn't cost me a dime.
 
2013-12-15 06:02:36 PM

Snarfangel: That's why I have my stuff delivered to my office. The delivery driver goes there every day anyway, so he knows where it is, and it comes inside locked doors.

Though I suppose if I bought anything too huge, I would ask a friend with a pickup to help me get it home.


me too. i'll sometime have small or cheap stuff sent here but not the stuff from newegg.

30+ years here and all three delivery services are better than they were but none are perfect.
 
2013-12-15 06:08:47 PM
My house has a side entrance. It's never used, but it leads straight out to the driveway. The porch is overgrown with weeds, and I have a literal stack of old tires and dismantled car parts blocking it off (I'm an automotive enthusiast, so I tend to accumulate those things as take-offs from projects)

UPS *always* insists on putting stuff on that porch. I haven't figured out how they actually do it yet, but I suspect it involves throwing.

My FedEx Ground guy turned up one Saturday with some RockAuto boxes and saw me working in the garage (which is down a steep gravel driveway). He's now taken it upon himself to sort the obvious car stuff (Summit Racing boxes, Jegs, RockAuto, bundles of tires from TireRack, etc.) from the non-car stuff and takes the car stuff down to the garage, which is awesome. Except for the one time when he had 12 race tires and decided to drive his truck down to the garage instead of making 6 trips (or just punting them out the door onto the driveway, which would have been totally fine)... And got stuck. And called a tow truck. Which got stuck.

Fortunately I came home before the tow truck's reinforcements arrived, and dragged them each out with a common Beater 4x4 Pickup. I really should get that driveway paved.
 
2013-12-15 06:18:40 PM
I'm still waiting for a UPS package from a warehouse 3 hours away. It's been 8 days, there's always another excuse as to why it's not here, it's expected to be at least another 2 to 3 days.

I could have walked there and back.
 
2013-12-15 06:26:03 PM

lilbordr: *checks ups tracking*
614AM - on truck for delivery.
746PM - delivered.
What the hell was that driver doing all day?!?


Delivering to all the corporate packages first, which of course are FAR more important than anything you've ordered, peon!

/Seriously, that's what they do
 
2013-12-15 06:38:47 PM

aimtastic: I think UPS keeps delivering my packages to an unknown, honest but lazy neighbor. Tracking shows the package was delivered on Monday? It shows up on my porch Thursday.


I think both UPS and FedEx use USPS for last-leg delivery sometimes.
I know when FedEx does it, they report as "delivered" when they hand off to USPS, not when USPS hands to recipient. Not sure if UPS does the same.
 
2013-12-15 06:58:17 PM

Rincewind53: I've never had a bad experience with FedEx or USPS.

I have had multiple "rip my hair out because of frustration" bad experiences with UPS.

What can Brown do for me? Die in a Fire.


This, this, this.
 
2013-12-15 06:59:46 PM

Danger Avoid Death: [1.bp.blogspot.com image 500x624]

Just because.


See, if the UPS guy looked like that, instead of a half-assed gangbanger, I'd put up with their shiatty service.
 
2013-12-15 07:00:41 PM

Target Builder: My Fedex CSB: $5000+ charge because the data entry person messed up the account number of some stranger shipping a ton of stuff around the world.

They took about a week to get the money back into my account.


This. I remember when I first started shipping ebay stuff via FedEx and finding out that they had absolutely zero verification on the account number, they just assigned it to whatever you wrote in. I was honest, but the temptation was always there, and I wonder how often it's abused by scammers.
 
2013-12-15 07:02:27 PM
FTFC: UPS has apologized to me. The package was placed in the trash can. The trash can was empty when the package was put in there, because I could not get my trash up my driveway on the ice. I guess he thought the empty trash can meant that they had already picked up. UPS is going to be getting a new tablet for my daughter... before Christmas! Thanks to all the people who offered to get her a tablet or money for one. While I refused all offers, I would like to suggest that your donations be made to toys for tots! When I say "I saved for months," I mean I have a Christmas savings account. I put $30-$40 a month into the account so that when Christmas comes, I can splurge on my daughter and my son! I also, take some of the money and have my kids pick out toys to donate. I am fortunate to work for an amazing company, and I am able to support my kids just fine. The idea was not to get money, it was to get UPS's attention so I am able to get the tablet that ordered and make things right. UPS is doing just that, and everyone that I have spoke to since has been wonderful! I am going to request that this driver, though he has made a huge mistake, not be terminated from his employment. I know I am not an HR employee of UPS, but maybe my opinion will matter. I appreciate Fox 2 helping me with this matter. I also appreciate that UPS is doing what they can to make it right! Merry Christmas everyone!

So yeah, UPS admitted their colossal farkup and the empty trash wasn't part of a scam. (After all, haven't any of you guys ever let the trash ride for more than a week? There are times I have no reason to throw a mostly-empty bag out just because the truck's coming.)
 
2013-12-15 07:11:23 PM

buckeyebrain: Snarfangel: That's why I have my stuff delivered to my office.

I've been doing that for years, but recently I just happened to have two unrelated packages delivered on back-to-back days, so the mailroom people yelled at my boss instead of coming to me to complain.  Awkward.


They're pissed about having to handle two whole packages in two days? Damn. Yeah, the holiday season is drowning in mail, but that is their job, and that's why they hire temps for the season. I hope your boss yelled back.
 
2013-12-15 07:11:33 PM
LtDarkstar

NOT a UPS store, but a UPS local delivery depot/center. UPS Stores are independently owned and will only accept deliveries if you have a PMB with them, and they are VERY VERY expensive ($200+ a year expensive). Just thought I'd clarify that for ya.

I think ya are right.  The stores are ripoffs.  Last week I bought a 12x12x12 box from them and when I shipped it, they charged me 13x13x13 rates.

I didn't notice till I got home and I'm not terribly interested in going back for six bucks.

Read those receipts!
 
2013-12-15 07:28:32 PM
My sister asked me what I wanted for Christmas. I told her a gift card to a store I like. This will not wind up under the mat or thrown over my fence or in the trash. It'll be tucked into a card delivered by the USPS. Small, flat presents are a thing of beauty.
 
2013-12-15 07:29:11 PM

LtDarkstar: studebaker hoch: If you're worried about someone stealing your stuff,  have it delivered to a UPS store and go get it when they call you.

NOT a UPS store, but a UPS local delivery depot/center. UPS Stores are independently owned and will only accept deliveries if you have a PMB with them, and they are VERY VERY expensive ($200+ a year expensive). Just thought I'd clarify that for ya.


I've had a PMB at my local UPS store for years and it only costs me about $90 a year. They also run specials every so often to extend the box rental for three months free when you renew.

Maybe I'm lucky and the people at my store are nice guys ( well, gals, since they're all women).
 
2013-12-15 08:19:07 PM
Garbage can, huh? Well, that is  a really good place for an Android tablet.
 
2013-12-15 08:23:16 PM

lilbordr: *checks ups tracking*
614AM - on truck for delivery.
746PM - delivered.
What the hell was that driver doing all day?!?


I am constantly seeing the UPS on my dead end street making deliveries at least once a week +7PM, regardless of the time of year.
 
2013-12-15 08:29:20 PM

serial_crusher: aimtastic: I think UPS keeps delivering my packages to an unknown, honest but lazy neighbor. Tracking shows the package was delivered on Monday? It shows up on my porch Thursday.

I think both UPS and FedEx use USPS for last-leg delivery sometimes.
I know when FedEx does it, they report as "delivered" when they hand off to USPS, not when USPS hands to recipient. Not sure if UPS does the same.


FedEx is notorious for a third party vendor we have doing this. The last leg is USPS, but there is no delivery notification, no tracking number. So 3 weeks go by for a store order we didn't know was placed, the customer gets pisssed at us because they are told it has arrived, and we have non idea because nobody from the post office knows WTF we're talking about.
 
2013-12-15 08:38:17 PM

ZeroCorpse: Garbage can, huh? Well, that is  a really good place for an Android tablet.


Don't you worry about all that scary geek stuff, the Apple Store is right this way.

Why yes, the power cord DOES plug in upside down!  Isn't that COOL!?
 
2013-12-15 09:08:47 PM
We ordered a new winter coat for our son and when we saw it had been delivered, but didn't see it anywhere, we called and were told it had been left by the UPS driver "in garage". Which would have been awesome if we had a garage. We got the package a month later when one of our neighbors found the box in a pile of construction debris in his garage. And after we had already reordered and received another coat.
 
2013-12-15 09:20:50 PM
Maybe you should leave your basement and go buy the crap you need instead of Cheetos finger orders off the interwebs
 
2013-12-15 09:23:50 PM

jayphat: Sum Dum Gai: Something fishy about this story.

UPS wouldn't drop a package into a full trash can just for the "don't make the customer dig this out of the garbage" aspect, and if the trash can was empty, it's already been picked up and they aren't going to come by again and take it out another time.

You give holiday delivery drivers WAY too much credit.


You give customers way too much credit for honesty.  You want another of whatever your ordered but don't want to pay for it?  Claim that delivery guy did something wrong or that the package was stolen.  You'll usually get it.
 
2013-12-15 09:33:07 PM

Mad Scientist: Honestly, the  only problem I've had with a shipper is these hybrid arrangements.  Like last week when a package was shipped via FedEx Smartpost.  FedEx gets it to my town and hands off to the USPS to get it to my door.  It took over a week for a package to traverse a distance that the USPS does overnight.  Tracking said it was at the local postoffice on Monday, and there it sat.  On Thursday, I emailed, and FedEx said they handed it off, and USPS said they didn't have it yet.  It arrived the next day.  I won't be able to figure out who messed up.

USPS is generally my preferred shipper- cheap and efficient, in my experience.


SmartPost is a gamble because once they hand it off, FedEx has taken care of its responsibility.  The USPS tracking technology can't compete with that of UPS or any of the FedEx divisions.  I haven't used SmartPost in a while, but the USPS isn't in any hurry to send the updated tracking info back to FedEx.  My last SmartPost delivery was delivered on a Monday and the tracking information wasn't updated until 2 days later.
 
2013-12-15 09:33:48 PM

Radak: Cthulhain: I hate UPS with a passion, but lately FedEx has irritated me. My new Radeon card should have arrived yesterday, but the package hasn't been scanned in four days now. I called today and the lady was nice and as helpful as possible, but all she can do today is make a note of it to pass on to the distribution center tomorrow, as they are closed today.

I have a sneaking suspicion the FedEx freight driver is sitting at home playing WoW with my card right now.

Naah, Bitcoin mining.


Or maybe Litecoin...but either way they aren't getting anywhere near a good hash speed. It's a Radeon 6570, strictly mid level, two year old card. I only bought it because it was on closeout and it will double my Minecraft framerate (I'm on Intel Sandy Bridge graphics right now).
 
2013-12-15 09:44:54 PM
I never had anything UPS'd to my residence.  I always use my business address.
Added bonus...it usually gets there earlier than sending it to a residential address.
 
2013-12-15 09:50:56 PM
ElLoco:I've found that the taking extra steps to make the drivers' job easier goes a longass way in getting preferential treatment for my stuff.

Speaking as a former (and maybe future, again) FedEx Express courier, you are absolutely right.  People that I dealt with on a regular basis got better service if for no other reason than you tend to develop a decent relationship with them.  I'd really go out of my way to help those who made an effort to make my job easier, including meeting them at our facility after hours and on weekends so that they could get their packages, if needed.

/one hand washes the other
 
2013-12-15 10:00:40 PM
The amount of stolen packages are so miniscule that UPS figured out it's cheaper just to pay up for those items instead of paying employees for redelivery.  If you don't like it, have your store mark signature required and have fun going to UPS after their 3rd delivery and you're still not home
 
2013-12-15 10:37:34 PM

Rincewind53: I've never had a bad experience with FedEx or USPS.

I have had multiple "rip my hair out because of frustration" bad experiences with UPS.

What can Brown do for me? Die in a Fire.


This has been my experience as well.  I never ever use UPS anymore as a result, and have been happy ever since.
 
2013-12-15 10:40:54 PM

Lance Russell's Nose: Mad Scientist: Honestly, the  only problem I've had with a shipper is these hybrid arrangements.  Like last week when a package was shipped via FedEx Smartpost.  FedEx gets it to my town and hands off to the USPS to get it to my door.  It took over a week for a package to traverse a distance that the USPS does overnight.  Tracking said it was at the local postoffice on Monday, and there it sat.  On Thursday, I emailed, and FedEx said they handed it off, and USPS said they didn't have it yet.  It arrived the next day.  I won't be able to figure out who messed up.

USPS is generally my preferred shipper- cheap and efficient, in my experience.

SmartPost is a gamble because once they hand it off, FedEx has taken care of its responsibility.  The USPS tracking technology can't compete with that of UPS or any of the FedEx divisions.  I haven't used SmartPost in a while, but the USPS isn't in any hurry to send the updated tracking info back to FedEx.  My last SmartPost delivery was delivered on a Monday and the tracking information wasn't updated until 2 days later.


Aye, it sucks. Usually the stuff arrives ok and promptly but tracking information is zero so god help you if there is any kind of problem.
 
2013-12-15 10:59:41 PM

meanmutton: This is why poor people stay poor. They buy stuff they don't need and can't afford.

Setting aside a small portion of one's budget to save up for a big purchase is wrong now?


I did say, "they don't need".  An Android tablet is a luxury item, especially for a child.  If you have to save up for it, then you can't afford it.
 
2013-12-15 11:03:56 PM

foxyshadis: buckeyebrain: Snarfangel: That's why I have my stuff delivered to my office.

I've been doing that for years, but recently I just happened to have two unrelated packages delivered on back-to-back days, so the mailroom people yelled at my boss instead of coming to me to complain.  Awkward.

They're pissed about having to handle two whole packages in two days? Damn. Yeah, the holiday season is drowning in mail, but that is their job, and that's why they hire temps for the season. I hope your boss yelled back.


This wasn't even holiday season.  It was a couple of months ago.
 
2013-12-15 11:53:46 PM
I get everything delivered at my office where there will always be someone to receive it. If I'm not present when it's delivered, I'll just find it waiting for me on my desk. Safe and convenient.
 
2013-12-16 01:24:47 AM

Jument: Lance Russell's Nose: Mad Scientist: Honestly, the  only problem I've had with a shipper is these hybrid arrangements.  Like last week when a package was shipped via FedEx Smartpost.  FedEx gets it to my town and hands off to the USPS to get it to my door.  It took over a week for a package to traverse a distance that the USPS does overnight.  Tracking said it was at the local postoffice on Monday, and there it sat.  On Thursday, I emailed, and FedEx said they handed it off, and USPS said they didn't have it yet.  It arrived the next day.  I won't be able to figure out who messed up.

USPS is generally my preferred shipper- cheap and efficient, in my experience.

SmartPost is a gamble because once they hand it off, FedEx has taken care of its responsibility.  The USPS tracking technology can't compete with that of UPS or any of the FedEx divisions.  I haven't used SmartPost in a while, but the USPS isn't in any hurry to send the updated tracking info back to FedEx.   My last SmartPost delivery was delivered on a Monday and the tracking information wasn't updated until 2 days later.

Aye, it sucks. Usually the stuff arrives ok and promptly but tracking information is zero so god help you if there is any kind of problem.


I remember having something delivered by USPS recently, and the tracking info was awful. No update for a long time, and then one day it says it was delivered.

Nothing. Nowhere to be found. So I head to the post office with the tracking number and talk to them. After a super long wait while he checks on it, the manager finally informs me that they routinely get the tracking info before the items even ship, or some such bullshiat like that. I just asked if that was normal and how that makes sense and politely left. I was so angry, but I didn't want to cause a scene, lest my package mysteriously disappear for good.

Farking frustrating, to say the least.
 
2013-12-16 07:11:40 AM

space1999: meanmutton: This is why poor people stay poor. They buy stuff they don't need and can't afford.

Setting aside a small portion of one's budget to save up for a big purchase is wrong now?

I did say, "they don't need".  An Android tablet is a luxury item, especially for a child.  If you have to save up for it, then you can't afford it.



Android tablets (especially children's) can be had for around $40 on Amazon these days, and they are actually decent quality (compared to two years ago at least).
 
2013-12-16 09:10:03 AM

Cthulhain: That's probably what's going on with mine too, it was SmartPost from Newegg. I also found it interesting that it didn't even hit FedEx until two days after purchase; it should have been no more than 24 hours from card approval to the first leg of transit. I've never had an issue with SmartPost in the past, but if this becomes a trend I may stop buying from Newegg and go back to Amazon for tech purchases (shudder).


I think the real issue is a ton of Black Friday shipments and a winter storm that shut down the distribution center in Memphis for a few days.  I've used SmartPost in the past and this is the only time I've had a package arrive on or after the last date specified at checkout.  I normally get 4-7 day packages in 3-4 days (and one time in 2) so I'm not gonna complain too much, especially since it all comes in today.

I do some tech shopping at Amazon (their menus and filters are horrible), but only because it's becoming harder and harder to find socket 775 motherboards and parts.  A year ago I dug an older HP PC out of the trash at work that came with a Q6600 (quad core intel) 3gb ram, 512mb Geforce 8400gs, 2-250GB hd's, and a dvdrw.  Boss said it was his old gaming PC and it didnt't work anymore -- I took it home, hooked it all up, and it worked perfectly; so I threw in my updated power supply, some more hard drives and a 1GB Geforce 8400gs.... and its been doing good since.  I want to upgrade to a non oem board, but all I can find are ebay refurbs, some server boards on Newegg, and some crap on Amazon.  Probably gonna get an Asus P5W off ebay.   My plan is to upgrade the trash can PC as best as I can into a 1080p Gaming/Multimedia PC, and start to buy parts to build an 8-core AMD gaming system over the next year (my credit sucks so Newegg won't finance me) -- actually, I'm kinda hoping that AMD will release an APU based on the Vishera+290x so I could use that.
 
2013-12-16 11:34:48 AM
Just get a PO BOX at a 24hr post office. You can get UPS/Fedex to deliver to them with sig on file, they put it in a secure locker. solves many of these issues. Well assuming UPS/fedex doesn't destroy it on the way.
 
2013-12-16 11:58:06 AM
I had multiple packages disappear from my porch because I live in hell. All of them required signatures. UPS claimed because I was there to sign for a package once, they now have a signature on file so they don't have to actually get a signature. They further claimed they couldn't remove the signature-on-file.

Now I pay for the privilege of having them automatically not deliver stuff to me and hold it at the warehouse. Of course, that means when I go to pick stuff up they now lose it somewhere in back and it takes them a week to find it.
 
2013-12-16 12:43:30 PM

space1999: meanmutton: This is why poor people stay poor. They buy stuff they don't need and can't afford.

Setting aside a small portion of one's budget to save up for a big purchase is wrong now?

I did say, "they don't need".  An Android tablet is a luxury item, especially for a child.  If you have to save up for it, then you can't afford it.


If she was able to save up for it instead of taking out a loan or buying on credit, obviously she CAN afford it. How old is her child? Oh that's right. You have ZERO idea. Clearly you are an idiot.
 
2013-12-16 01:41:13 PM

poonesfarm: They should have gone with the tried and true, guaranteed to keep your stuff safe, "stick everything under the door mat" technique.

[img560.imageshack.us image 800x450]


I can barely see anything under that!
 
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