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(ABC Local)   Merry Christmas, loyal Xerox employees. We called the cops. You're all fired   (abclocal.go.com) divider line 270
    More: Sick, Xerox, layoffs  
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26891 clicks; posted to Main » on 06 Dec 2013 at 12:12 PM (46 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-12-06 11:19:19 AM  
"Today we told employees and local government that we were closing call center operations for one specific line of business at our facility in Cary," said Bill McKee with Xerox's public relations department." These reductions, while very difficult decisions, reflect the changing business requirements of our clients. Our primary focus is on our employees bottom line."

FTFY
 
vpb [TotalFark]
2013-12-06 11:28:50 AM  
So they couldn't hold off for a month?  Sometimes I think that upper level managers are like villains from a comic book.  Like they actually try to be evil for evils sake.
 
2013-12-06 11:53:00 AM  
Headline fail. It needed to be re-submitted and duplicated at least 2 more times
 
2013-12-06 11:53:36 AM  

vpb: So they couldn't hold off for a month?  Sometimes I think that upper level managers are like villains from a comic book.  Like they actually try to be evil for evils sake.


168 employees * 28 days * 30 hours (assuming they weren't full time necessarily, being call center people) * $13/hr (avg salary+other benefits/taxes) = $1,834,560

I'm not saying it was a good thing to do, or that Xerox might not have the wherewithall to do things, just pointing out, if this was truly some sort of "necessary" action, a month of salaries is not.

Also, I wouldn't blame certain "managers" (I know you said "upper level")... at some level, someone said "this is your budget for your dept., you have to make it work"... and the lower level dept. managers then have to determine what lines of business are needed or not needed.  And a month of salaries and benefits for 168 employees, if they were not going to be needed, isn't insignificant, especially if they have to meet "numbers".... and $2 million isn't insignificant.

/which, is why I've never worked for a company (outside of college job at a Dept. Store) that had more than 70 total employees... everyone tends to know everyone, and it is more personal and not just "business" in those decisions, as long as you are doing good work.
 
2013-12-06 11:53:48 AM  

vpb: So they couldn't hold off for a month?  Sometimes I think that upper level managers are like villains from a comic book.  Like they actually try to be evil for evils sake.


They do this because they love their employees, just look at how much time they have to do their Christmas shopping now.
 
2013-12-06 11:53:57 AM  
Well, I hope someone is charged with misuse of 911.  Unless, of course, the layoffs weren't planned and just sort of sprung up at the last moment.   Don't call emergency for something you've been planning for!
 
2013-12-06 11:55:57 AM  

I_Am_Weasel: Well, I hope someone is charged with misuse of 911.  Unless, of course, the layoffs weren't planned and just sort of sprung up at the last moment.   Don't call emergency for something you've been planning for!


I do have to agree with this.... you call 911 once the guys comes back with his gun, not as a "precaution".   911 isn't a "Pre-crime" number.
 
2013-12-06 12:00:33 PM  

vpb: So they couldn't hold off for a month?  Sometimes I think that upper level managers are like villains from a comic book.  Like they actually try to be evil for evils sake.



No warmth can warm them, no wintery weather can chill them.  No wind that blows is bitterer than them, no falling snow is more intent upon its purpose, no pelting rain less open to entreaty.
 
vpb [TotalFark]
2013-12-06 12:06:20 PM  
Many countries have mandatory severance pay.  I think we need something like that.
 
2013-12-06 12:14:21 PM  
That's low.
 
2013-12-06 12:15:20 PM  
Headline should have been: Xerox employees made redundant.
 
2013-12-06 12:16:45 PM  
Weird, I can see calling a non emergency number and asking for a presence.  They should really have been slapped with abuse of 911.
 
2013-12-06 12:17:22 PM  

Ker_Thwap: Weird, I can see calling a non emergency number and asking for a presence.  They should really have been slapped with abuse of 911.


They are a corporation. So they can do pretty much whatever they want.
 
2013-12-06 12:19:26 PM  
We love our employees, those cute little monkeys, them. However, we recognize they are, in fact, Plebes, and therefore prone to uncivilized behaviour. We actually did them a favour by having a police presence; it helped remind them to suppress the base instincts that Corporate HQ knows they struggle daily to contain.
 
DPF
2013-12-06 12:19:36 PM  
dletter:

168 employees * 28 days * 30 hours (assuming they weren't full time necessarily, being call center people) * $13/hr (avg salary+other benefits/taxes) = $1,834,560

Those 30 hour days are brutal too.

Actually about a 1/2 Mil at 8 hour days, but the point still stands.
-DPF
 
2013-12-06 12:20:17 PM  

dletter: I_Am_Weasel: Well, I hope someone is charged with misuse of 911.  Unless, of course, the layoffs weren't planned and just sort of sprung up at the last moment.   Don't call emergency for something you've been planning for!

I do have to agree with this.... you call 911 once the guys comes back with his gun, not as a "precaution".   911 isn't a "Pre-crime" number.


Actually, in many jurisdictions, they ask you to call 911 for a "Preserve the Peace" call.

My wife worried about having her ex-husband come pick up his stuff peacefully.  We called the non-emergency number and asked how to get a "Preserve the Peace" call.  They instructed us to call 911 half a hour before the meeting time and request it there.
 
2013-12-06 12:20:31 PM  
These reductions, while very difficult decisions, reflect the changing business requirements of our clients. Our primary focus is on our employees.

So which is it?
 
2013-12-06 12:20:51 PM  

Ker_Thwap: Weird, I can see calling a non emergency number and asking for a presence.  They should really have been slapped with abuse of 911.


Pretty much this, unless this was in addition to internal security.  It's pretty common, I'd think, for security to escort laid-off workers out of the building.

Also, I wonder why they were expecting enough "trouble" to merit police presence.
 
2013-12-06 12:21:40 PM  

UberDave: vpb: So they couldn't hold off for a month?  Sometimes I think that upper level managers are like villains from a comic book.  Like they actually try to be evil for evils sake.


No warmth can warm them, no wintery weather can chill them.  No wind that blows is bitterer than them, no falling snow is more intent upon its purpose, no pelting rain less open to entreaty.



It's amazing how clear it is that the guy was being paid by the word.  Farking horrible stuff.
 
2013-12-06 12:22:48 PM  
"Our primary focus is on our employees."

Why do the folks in charge think that including this in the statement is a good idea. I mean, it's so laughably false without a qualifier it's just stupid. They should say "Our primary focus is on the employees we aren't firing today. Until we fire some of them in January, of course."

Besides which, they are a corporation. They're primary focus in truth is not their employees. It's their customers, or their bottom line. Employees are important but they are not the "primary focus" of any business in earth.
 
2013-12-06 12:23:20 PM  
I have a feeling subby's tag shows they have never been around call center layoffs. We always had to have police or security at every mass layoff of employees who manage customer calls on a daily basis. They already have enough pent up rage built up over their time on the phone with other angry people that they could snap, even without the added stress of trying to find an equivalent low-skilled job in the near future. You always have to expect problems and be ready for it.
 
2013-12-06 12:23:41 PM  

vpb: Many countries have mandatory severance pay.  I think we need something like that.


When I worked in the middle east the standard was one month pay for every full year you had worked for your employer and was due to you whether you quit or were laid off. IIRC this was part of UAE labor law.
 
2013-12-06 12:23:45 PM  
It'd be nice to hear a follow-up story about how they employees looted the crap out of the place over the weekend and 911 was just unable to dispatch any officers in time to witness what happened and all security tapes were somehow misplaced and all items that ended up on eBay were untraceable.
 
2013-12-06 12:24:00 PM  

vpb: So they couldn't hold off for a month?  Sometimes I think that upper level managers are like villains from a comic book.  Like they actually try to be evil for evils sake.


the Comment indicate this si a pattern with this company and while they are firing these guys they are holding a hiring open house in another part of the state.  Sounds like this happened precisely so they wouldn't have to give a Christmas bonus this year...assholes


I think the cops should either send them a HUGE bill for showing up when no crime was in progress or next time just say "LOL, No,  you want to piss off your employees anough you actually fear for your safety? Go give Blackwater a call and protect yourself on your own goddamn dime"

/The world needs more Sid Hatfields
 
2013-12-06 12:24:15 PM  

crab66: Ker_Thwap: Weird, I can see calling a non emergency number and asking for a presence.  They should really have been slapped with abuse of 911.

They are a corporation. So they can do pretty much whatever they want.


A corporation is simply a legal means of protection from certain business risks.  You can have a one person corporation selling ice cream on the street corner.  Don't let your hatred of big business confuse the issues.  By they, I mean the manager guy(s) who made or directed someone to make the call.
 
2013-12-06 12:24:16 PM  
Who says the police don't have a duty to serve and protect people?

After all corporations are people.
 
2013-12-06 12:24:45 PM  
Worked for xerox running an offset printing press years ago. This doesn't surprise me. It's a company with several divisions run by people far away. Merry Christmas, fark you.
 
2013-12-06 12:25:22 PM  
Xerox is still a company?
 
2013-12-06 12:25:43 PM  

vpb: So they couldn't hold off for a month?  Sometimes I think that upper level managers are like villains from a comic book.  Like they actually try to be evil for evils sake.


If you hold off for a month, you're now into the next quarter. (Or even fiscal year, depending on what their budget cycle looks like.)
 
2013-12-06 12:26:01 PM  

dletter: I_Am_Weasel: Well, I hope someone is charged with misuse of 911.  Unless, of course, the layoffs weren't planned and just sort of sprung up at the last moment.   Don't call emergency for something you've been planning for!

I do have to agree with this.... you call 911 once the guys comes back with his gun, not as a "precaution".   911 isn't a "Pre-crime" number.


It is for certain individual Americans. Like corporations.
 
2013-12-06 12:26:03 PM  
I don't know if I would call this "abuse" of 911 exactly, the company should definitely have to pay out of pocket for the free security services they received.
 
2013-12-06 12:26:55 PM  

crab66: Ker_Thwap: Weird, I can see calling a non emergency number and asking for a presence.  They should really have been slapped with abuse of 911.

They are a corporation. So they can do pretty much whatever they want.


Create your own damn paramilitary, like Haliburton.
 
2013-12-06 12:27:39 PM  

Target Builder: vpb: Many countries have mandatory severance pay.  I think we need something like that.

When I worked in the middle east the standard was one month pay for every full year you had worked for your employer and was due to you whether you quit or were laid off. IIRC this was part of UAE labor law.


United Arab Emirates, in other words a country still being ruled by a feudal system, whose law code is based on a 1400-year old religious text, is more progressive on labor rights than the United States.   Let that sink in for a minute
 
2013-12-06 12:27:58 PM  

wxboy: Ker_Thwap: Weird, I can see calling a non emergency number and asking for a presence.  They should really have been slapped with abuse of 911.

Pretty much this, unless this was in addition to internal security.  It's pretty common, I'd think, for security to escort laid-off workers out of the building.

Also, I wonder why they were expecting enough "trouble" to merit police presence.


I'm not sure how the presence of internal security would justify calling 911 -- if anything, that would make it more inexcusable.  Plus I figure they probably called 911 in the first place because they either A) didn't have anyone with security experience (or common sense) who could tell them abusing emergency services is a bad idea or B) they figured the fine they would pay is lower than the money it costs to hire internal security or contract security guards.
 
2013-12-06 12:28:41 PM  
But now they get to spend more time with their families at Christmas. First week in January, when the jobs open up, they'll be fit and rarin' to do.
And spending time with your loved ones is the most special gift of all.
 
2013-12-06 12:29:45 PM  

dletter: vpb: So they couldn't hold off for a month?  Sometimes I think that upper level managers are like villains from a comic book.  Like they actually try to be evil for evils sake.

168 employees * 28 days * 30 hours (assuming they weren't full time necessarily, being call center people) * $13/hr (avg salary+other benefits/taxes) = $1,834,560

I'm not saying it was a good thing to do, or that Xerox might not have the wherewithall to do things, just pointing out, if this was truly some sort of "necessary" action, a month of salaries is not.

Also, I wouldn't blame certain "managers" (I know you said "upper level")... at some level, someone said "this is your budget for your dept., you have to make it work"... and the lower level dept. managers then have to determine what lines of business are needed or not needed.  And a month of salaries and benefits for 168 employees, if they were not going to be needed, isn't insignificant, especially if they have to meet "numbers".... and $2 million isn't insignificant.

/which, is why I've never worked for a company (outside of college job at a Dept. Store) that had more than 70 total employees... everyone tends to know everyone, and it is more personal and not just "business" in those decisions, as long as you are doing good work.


While this is semi-accurate, what's the income point this line was bringing in? Many help desk work on a cost per call average, so though $1.8 may seem like a huge number, if this line was bringing in revenue, that number is quickly quashed by the income.

Most help desk receive $5-7 per phone call. Average of 2-4 phone calls per hour. 168 employees. At 2 phone calls per hour, on the low end mind you, this works out to $1.4M income, so a net loss of 400K. Nothing to sneeze at, for sure. On the high end, it's $3.9M, making the company $2.1M. If this was simply an internal help desk, with no income per call ratio, yes, that's all money out the door they are saving.

I ran a help desk in my town, over one holiday season, it cost our company $300,000 to keep the help desk open, and we did it. Throughout the rest of the quarter, we posted over $2,000,000 in income, so we could take the 300K hit and fold it into the quarter and still come out on top. Yes, December was a bust, but we did the right thing.

We should have taken a much bigger hit, but we offered time off without pay, and let's be honest, it's a help desk. Most the phone monkeys were willing to trade no pay for a free day off, even with Christmas looming on the horizon. ONce all those people were gone, we'd cut our numbers even more based on our metrics: People with the best metrics generally wanted to work, so we kept the best people manning the phones and sent the poor performers home with half a day unpaid.

This was 5 years ago, and the whole nature of the beast has changed in that short of time, so I'm not surprised at this at all.
 
2013-12-06 12:29:46 PM  

wxboy: Ker_Thwap: Weird, I can see calling a non emergency number and asking for a presence.  They should really have been slapped with abuse of 911.

Pretty much this, unless this was in addition to internal security.  It's pretty common, I'd think, for security to escort laid-off workers out of the building.

Also, I wonder why they were expecting enough "trouble" to merit police presence.


Come to think of it, though, their own security people were among the ones being laid off, that might have been cause for concern.
 
2013-12-06 12:29:56 PM  

dletter: I_Am_Weasel: Well, I hope someone is charged with misuse of 911.  Unless, of course, the layoffs weren't planned and just sort of sprung up at the last moment.   Don't call emergency for something you've been planning for!

I do have to agree with this.... you call 911 once the guys comes back with his gun, not as a "precaution".   911 isn't a "Pre-crime" number.


It's fairly standard operating procedure to alert police or sherriff's deputies and request their presence in escorting fired employees off the premises if you believe there will be trouble. 160 some odd people right before Christmas? Definitely could have been trouble.
 
2013-12-06 12:30:08 PM  

The Onion is prophetic: "Today we told employees and local government that we were closing call center operations for one specific line of business at our facility in Cary," said Bill McKee with Xerox's public relations department." These reductions, while very difficult decisions, reflect the changing business requirements of our clients. Our primary focus is on our employees bottom line."

FTFY


Your attempted correction is entirely inappropriate, as the Xerox corporation does in fact care about its employees. Specifically, its executive management, who are employees of the company.
 
2013-12-06 12:30:14 PM  
It's a shiatty situation, but things like this are a natural consequence of living in a country where "socialism" is a dirty word.

Free Market Capitalism simply doesn't observe holidays
 
2013-12-06 12:30:34 PM  
Ach, that should have been "IF their own security people were among the ones being laid off..."
 
2013-12-06 12:31:05 PM  

DanZero: Headline fail. It needed to be re-submitted and duplicated at least 2 more times


Don't forget the cover sheet. Did you get that memo? I'll email it to you.
 
2013-12-06 12:31:26 PM  
"It's terrible timing, I mean Christmas is right around the corner. People got kids, and it's just real bad for those who were depending on that check, that Christmas check right before Christmas time,"

i141.photobucket.com

Say "Christmas" again, muther fuker.  I dare you!
 
2013-12-06 12:31:28 PM  
I'm sure they all had a nice severance and retirement package.
 
2013-12-06 12:32:44 PM  
ts2.mm.bing.net
Xerox CEO.
 
2013-12-06 12:33:00 PM  
Shouldn't they have just called in the Pinkertons and their leaded billy-clubs?

I hate it when people don't follow tradition.
 
2013-12-06 12:33:01 PM  
Note to corporate America: One way to disabuse us lower beings of the notion that you're all a bunch of  colossal assholes who don't care about anything but making a buck for yourselves and your shareholders is to NOT LAY PEOPLE OFF IN DECEMBER.

Christ. Shouldn't have to be explained, but apparently it does.
 
2013-12-06 12:33:29 PM  

wichitaleaf: I'm sure they all had a nice severance and retirement package.


I think not.
 
2013-12-06 12:33:57 PM  
"While at this time, we are closing this specific business operation, at the same time we expect to be hiring employees in Cary and Raleigh for other lines of business,"
"Our primary focus is on our employees."


Um... if that is the case... why not consider training the employees for a different department? farking crooks!
 
2013-12-06 12:34:08 PM  
Having worked with Xerox a lot over the past 22 years I'd be surprised if they're still around by the end of next year.
 
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