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(Orlando Sentinel)   Delta: Sorry you have to miss that funeral, sir, this basketball team needs to borrow your plane   (thesent.nl) divider line 17
    More: Fail, Gainesville Sun, Billy Donovan, florida  
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9470 clicks; posted to Main » on 03 Dec 2013 at 1:28 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



Voting Results (Smartest)
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2013-12-03 01:40:37 PM  
6 votes:

Born_Again_Bavarian: I hate the Gators with the heat of 1000 suns

I'm not particular fond of Delta

But Delta made the proper call.



The proper call would have been find another plane for the team and not interfere with the passenger flight at all.
2013-12-03 07:43:49 PM  
3 votes:

freetomato: I got the call that my mother had been diagnosed with stage 4 cancer and immediately bought a ticket to California to be with her. When I got to the airport, I discovered that Delta had oversold the flight by 12....farking......seats. I was borderline hysterical and sobbing my eyes out and not one person would give up their seat for me (thanks for nothing). I finally got out there the next day. My mom lived just 3.5 weeks after that, and as far as I am concerned, Delta stole one day with her from me because their business model apparently factors in pissing off at least a dozen passengers per flight.


And THIS is the real problem.

Overbooking a flight by even one seat should be a criminal act, as in million dollar fine per seat overbooked criminal.

If I rent you a car I don't have, it's fraud.  If I rent you an apartment I don't have, it's fraud.  But if I rent you a seat on an airplane that doesn't exist, it's somehow ok?

If it's an actual, unanticipated, unplanned mechanical problem?  Ok, put me on a later flight.  If it's an unanticipated weather emergency?  Sure, rent me a hotel room and give me a later flight.  Bonafide computer glitch overbooks the flight?  Ok, apologize, give me a few free flights, and get me there as soon as you can.  But if you intentionally sold more seats than you have on the plane?  Million dollar fine each, and maybe you'll stop doing that.  Fark your business model, come up with another one that doesn't involve fraud.

Don't have the money to pay the fine?  Ok, the CEO and Chairman spend one week in jail with no pay for each seat overbooked.
2013-12-03 02:11:21 PM  
3 votes:

Lawnchair: Yeah, the funeral is sad and all.  But if the team doesn't make it there, there's no game, and that would inconvenience 9,000 people not 50.

The situation is quite different on the homebound flight.  And in this particular case, the flight was 24 hours before the tip.  If the world's biggest airline can't scrounge something for the charter within 12 hours, they're running way too close to the bone.


I have to think funeral trumps basketball game every damn time no matter what the difference in number of people inconvenienced.
2013-12-03 01:47:08 PM  
2 votes:

wxboy: Probably under a contract for the charter, and no such contract for commercial passengers.  Or at least, a lot easier to redistribute individual passengers than a whole team.


Yup. Nobody would be complaining or writing nasty letters if they did this for a military charter. This stuff happens, especially with junky CRJ200's. Aviation is not some little game of "fly the plane". It's a complex system involving numerous contractors and government agencies where multimillion dollar aircraft with strict regulations and multiple redundancies push the limits of physics in most variable weather conditions. Ultimately, when you need two planes and have one, the company has to make a decision as to which group gets hosed per what the backlash would be. No-win. If the gators missed their plane, the backlash would be newsworthy as well. Having been there and done that with the regional market, I can safely say that even a 75% on-time departure rate is a miracle, especially with how little the grunts get paid.

Besides, it's a CRJ200, so the airline who's plane was broken wasn't even Delta. It was a regional carrier. They are responsible for their own aircraft, the mainline carrier just gives them the flight path. Delta didn't cancel the flight, they did. So in this case (and I HATE legacy carriers mind you), Delta is getting smeared for someone's problems.

/god I'm happy to be done with that industry
2013-12-03 01:34:33 PM  
2 votes:
Sorry, but you're less important than the local sports heroes.  At least one of them didn't rape you.
2013-12-03 01:31:46 PM  
2 votes:
Probably under a contract for the charter, and no such contract for commercial passengers.  Or at least, a lot easier to redistribute individual passengers than a whole team.
2013-12-03 08:15:43 PM  
1 votes:

Noticeably F.A.T.: freetomato: not one person would give up their seat for me (thanks for nothing)

What on earth did they owe you?


Not a thing. I personally would have been compassionate enough to give my seat up if the shoe had been on the other foot. Not hating on the other passengers here. Does Delta actually think anyone is going to pay $500 for a ticket and just not show up?

Once, in Sacramento, the plane broke and it was going to be a minimum 3 hours to get mechanics in from Salt Lake to fix it. Nearly every passenger headed to Atlanta was going to miss connecting flights. My husband, who was a mechanic for Delta at the time, before he took early retirement, showed his ID to the station manager and offered to look at it. He was escorted onto the flight line and got the plane fixed in ten minutes (some kind of O ring that had to be reseated, I think). The plane arrived on time. Delta Corporate never thanked him but he got a round of applause from the passengers when the flight attendant pointed him out and told them what he had done.
2013-12-03 03:36:15 PM  
1 votes:
I got the call that my mother had been diagnosed with stage 4 cancer and immediately bought a ticket to California to be with her. When I got to the airport, I discovered that Delta had oversold the flight by 12....farking......seats. I was borderline hysterical and sobbing my eyes out and not one person would give up their seat for me (thanks for nothing). I finally got out there the next day. My mom lived just 3.5 weeks after that, and as far as I am concerned, Delta stole one day with her from me because their business model apparently factors in pissing off at least a dozen passengers per flight.
2013-12-03 03:09:29 PM  
1 votes:
I fly 3-4 times a year and the only issues I've EVER had ALL happened while flying Delta.

Last time it took me 40 HOURS (should have taken 8-9 total) to get me from the east coast to San Diego...mechanical failures, missing staff, breaking down on tarmac, "electronic system" failures late piots, lying to customers, plane/gate re-assignments, canceled plane/gate reassignments...the list goes on...I've never seen such a fiasco.

They lost my luggage before I even took off from home for gods sake!

I will NEVER fly delta again and have already passed up other "more desirable" flights just to book with another company.
2013-12-03 02:32:10 PM  
1 votes:

Born_Again_Bavarian: Gosling: Lawnchair: Yeah, the funeral is sad and all.  But if the team doesn't make it there, there's no game, and that would inconvenience 9,000 people not 50.

The situation is quite different on the homebound flight.  And in this particular case, the flight was 24 hours before the tip.  If the world's biggest airline can't scrounge something for the charter within 12 hours, they're running way too close to the bone.

I have to think funeral trumps basketball game every damn time no matter what the difference in number of people inconvenienced.

Not necessarily.  The carrier and the Gators have a contract.  If the airline can't meet that contract then they can be out some serious money.


The other passengers also have a contract.  The point is that the other passengers HAVE NO SAY in the terms of that contract.  It's take it or leave it.
2013-12-03 02:27:32 PM  
1 votes:
They didn't have to lie about it, then sneak jocks onto their plane.
2013-12-03 02:00:43 PM  
1 votes:
Sports farking suck. They keep our society factionalized, childish, stupid and weak-minded.
2013-12-03 01:58:12 PM  
1 votes:

AgentPothead: She said passengers were told their plane had a mechanical failure, but then some noticed through a window the Gators were boarding their airplane.

Lying to your passengers? That's Delta!


Lying to a paying customer is fraud.  I believe in hanging for fraud.  The gate clerks and the supervisor that made the call should all hang and Delta should be fined a billion dollars with no option for bankruptcy.
2013-12-03 01:56:32 PM  
1 votes:

Orion5k: If the gators missed their plane, the backlash would be newsworthy as well.


True, but "ball game delayed by plane breakdown" plays a lot better than "man misses funeral because he got bumped for a ball team"
2013-12-03 01:46:18 PM  
1 votes:
Yeah, the funeral is sad and all.  But if the team doesn't make it there, there's no game, and that would inconvenience 9,000 people not 50.

The situation is quite different on the homebound flight.  And in this particular case, the flight was 24 hours before the tip.  If the world's biggest airline can't scrounge something for the charter within 12 hours, they're running way too close to the bone.
2013-12-03 01:34:26 PM  
1 votes:

Zul the Magnificent: I would be completely utterly pissed off.


Gotta say, if I'd been punted off a flight so a college team could go lose their game, I'd be pretty damn incensed as well. There'd likely be fark-all I could do about it, but I'd be mad as hell.
2013-12-03 01:12:50 PM  
1 votes:
Thanks, Delta. I really appreciate the price hit your stock is taking today because some bonehead in fleet management put a cut-rate charter on an aircraft previously slotted for a revenue flight, then had to comp the offloaded passengers while putting a serious dent in your corporate image.

Woolman. Grave. Spinning.

With warmest regards,
A Delta shareholder who is now a bit lighter in the wallet
 
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