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(Orlando Sentinel)   Delta: Sorry you have to miss that funeral, sir, this basketball team needs to borrow your plane   (thesent.nl) divider line 97
    More: Fail, Gainesville Sun, Billy Donovan, florida  
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9478 clicks; posted to Main » on 03 Dec 2013 at 1:28 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



97 Comments   (+0 »)
   
View Voting Results: Smartest and Funniest
 
2013-12-03 01:12:50 PM  
Thanks, Delta. I really appreciate the price hit your stock is taking today because some bonehead in fleet management put a cut-rate charter on an aircraft previously slotted for a revenue flight, then had to comp the offloaded passengers while putting a serious dent in your corporate image.

Woolman. Grave. Spinning.

With warmest regards,
A Delta shareholder who is now a bit lighter in the wallet
 
2013-12-03 01:23:35 PM  
but some of the passengers were dealyed until as late as Monday.

That's some fine journalism spell checking there Lou.
 
IP
2013-12-03 01:25:00 PM  
Gawd, Delta is the worst.
 
2013-12-03 01:27:44 PM  

dramatools: cut-rate charter


Charters make a lot more money than a regular flight. At least at my last airline.
 
2013-12-03 01:31:46 PM  
Probably under a contract for the charter, and no such contract for commercial passengers.  Or at least, a lot easier to redistribute individual passengers than a whole team.
 
2013-12-03 01:32:12 PM  
"If you don't go to other people's funerals, they won't go to yours."  --Yogi Berra
 
2013-12-03 01:32:46 PM  
I would be completely utterly pissed off.
 
2013-12-03 01:34:26 PM  

Zul the Magnificent: I would be completely utterly pissed off.


Gotta say, if I'd been punted off a flight so a college team could go lose their game, I'd be pretty damn incensed as well. There'd likely be fark-all I could do about it, but I'd be mad as hell.
 
2013-12-03 01:34:33 PM  
Sorry, but you're less important than the local sports heroes.  At least one of them didn't rape you.
 
2013-12-03 01:34:56 PM  
Are people really surprised that a charter flight takes priority over a regular commercial flight?
 
2013-12-03 01:38:13 PM  
I hate the Gators with the heat of 1000 suns

I'm not particular fond of Delta

But Delta made the proper call.
 
2013-12-03 01:38:18 PM  
sports are more important than anything....ANYTHING
 
2013-12-03 01:38:23 PM  

meanmutton: Are people really surprised that a charter flight takes priority over a regular commercial flight?


After I've paid for my ticket?  You're damn right.
 
2013-12-03 01:39:55 PM  
She said passengers were told their plane had a mechanical failure, but then some noticed through a window the Gators were boarding their airplane.

Lying to your passengers? That's Delta!
 
2013-12-03 01:40:37 PM  

Born_Again_Bavarian: I hate the Gators with the heat of 1000 suns

I'm not particular fond of Delta

But Delta made the proper call.



The proper call would have been find another plane for the team and not interfere with the passenger flight at all.
 
2013-12-03 01:41:14 PM  
I wish I could use that excuse to miss a funeral.
 
2013-12-03 01:41:45 PM  
What can I say, I like basketball.
 
2013-12-03 01:42:03 PM  
upload.wikimedia.org

Don't worry, sir. I have the travel arrangement all set! The team bus will pick up the players at the school. They'll go to the airport where a miracle will happen and they'll make it to the UConn game with time to practice.
 
2013-12-03 01:42:49 PM  
No spare charter on Ready 5? That's just lame.
 
2013-12-03 01:43:03 PM  

Rapmaster2000: Sorry, but you're less important than the local sports heroes.  At least one of them didn't rape you.


"Look, either you give up your seat on this flight to these amateur basketball players or they get to date-rape your daughter. It's your choice. No, that is not against law in Florida."
 
2013-12-03 01:43:43 PM  

AgentPothead: She said passengers were told their plane had a mechanical failure, but then some noticed through a window the Gators were boarding their airplane.

Lying to your passengers? That's Delta!


Yeah, the lying is pretty farkin' slimy. Par for the course, but slimy.
 
2013-12-03 01:45:07 PM  

baltimoreblonde: Born_Again_Bavarian: I hate the Gators with the heat of 1000 suns

I'm not particular fond of Delta

But Delta made the proper call.


The proper call would have been find another plane for the team and not interfere with the passenger flight at all.



The Gators were passengers as well and they paid a much higher premium than the stranded passengers.  In the airline world, the more you pay for your ticket the less likely something like this will happen.  It happens hundreds if not thousands of times every day on the individual level.  On a overbooked flight who do you think will get bumped: The passenger who paid the full Y fare and has FF status or the student who got a highly restricted X far during a short term fare sale?
 
2013-12-03 01:45:09 PM  
Flew Delta to and from Orlando last week.  I don't want to talk about it.
 
2013-12-03 01:45:17 PM  

dramatools: With warmest regards,
A Delta shareholder who is now a bit lighter in the wallet


Riiiiiiiiiiiight. The market cares about this.
 
2013-12-03 01:45:40 PM  
Why didn't you make it to mom's funeral?
Delta bumped me
Why weren't you at dad's funeral?
Delta bumped me.
Well, what excuse do you have for missing uncle Joe's funeral?
Delta bumped me.
Why do you fly Delta if they keep bumping you?
Because I have all the free flight vouchers from them.
 
2013-12-03 01:46:18 PM  
Yeah, the funeral is sad and all.  But if the team doesn't make it there, there's no game, and that would inconvenience 9,000 people not 50.

The situation is quite different on the homebound flight.  And in this particular case, the flight was 24 hours before the tip.  If the world's biggest airline can't scrounge something for the charter within 12 hours, they're running way too close to the bone.
 
2013-12-03 01:47:08 PM  

wxboy: Probably under a contract for the charter, and no such contract for commercial passengers.  Or at least, a lot easier to redistribute individual passengers than a whole team.


Yup. Nobody would be complaining or writing nasty letters if they did this for a military charter. This stuff happens, especially with junky CRJ200's. Aviation is not some little game of "fly the plane". It's a complex system involving numerous contractors and government agencies where multimillion dollar aircraft with strict regulations and multiple redundancies push the limits of physics in most variable weather conditions. Ultimately, when you need two planes and have one, the company has to make a decision as to which group gets hosed per what the backlash would be. No-win. If the gators missed their plane, the backlash would be newsworthy as well. Having been there and done that with the regional market, I can safely say that even a 75% on-time departure rate is a miracle, especially with how little the grunts get paid.

Besides, it's a CRJ200, so the airline who's plane was broken wasn't even Delta. It was a regional carrier. They are responsible for their own aircraft, the mainline carrier just gives them the flight path. Delta didn't cancel the flight, they did. So in this case (and I HATE legacy carriers mind you), Delta is getting smeared for someone's problems.

/god I'm happy to be done with that industry
 
2013-12-03 01:52:04 PM  
Delta far from the only airline to pull this kind of crap.
 
2013-12-03 01:55:14 PM  
CSB:
My guard unit had a two week AT in Cali that really really sucked. Nothing went right, and nerves were on edge on the flight back. As we are getting ready to board, they stop my platoon sergeant and tell him his seat has been given to someone with a higher priority. He asks WTF and the gate lady hesitently tells him a seeing eye dog is taking his seat. "You're giving my seat to a farking dog?? A dog is more important than I am?" He asks if the dog is actualy going to be sitting in the seat and they tell him no, the dog is going to be under the feet of the owner, but they need the seat to strap in the dog in case of an emergeny."

"So you are kicking me off the plane for a dog that is not even going to be actualy using the seat unless it's an emergency, of which if there actualy was one, you wouldn't have time to strap the damn dog in the first place?"   '....uh yes.'

Sergeant says "fark this" and last we saw him, he was heading right for the bar.
 
2013-12-03 01:55:20 PM  
img.fark.net

I thought that if you showed up at an airport with 50 paying passengers, any airline would fall over itself to get a plane for them. Fifty passengers all going to the same place! That like free business for the airlines. They have dreams of fifty passengers all wanting to go to the same destination! I gotta tell you, I think I know this business pretty well. You make a reservation for 50 people, you lose the ability to negotiate! I'll get to the terminal and say "Who wants to take these 50 passengers? There will be airline personnel jumping of their counters to get us. We'll get a plane and a lower rate!

I've done this with the Yankees for years. And it works for hotels and restaurants too!
 
2013-12-03 01:55:47 PM  

Harry Freakstorm: Why do you fly Delta if they keep bumping you?
Because I have all the free flight vouchers from them.


I got a chain of 'four flights for the price of one' out of Northwest due to difficulties keeping their DC-9s in the air and the flexible schedule of my college days ("get me to one of the NYC airports within the next 36 hours... whatevs").
 
2013-12-03 01:55:48 PM  

Born_Again_Bavarian: I hate the Gators with the heat of 1000 suns

I'm not particular fond of Delta

But Delta made the proper call.


Yeah, it's working out great for them too. The major news sites have the story now, people are outraged, stock price is dropping. Yup, proper call.
 
2013-12-03 01:56:32 PM  

Orion5k: If the gators missed their plane, the backlash would be newsworthy as well.


True, but "ball game delayed by plane breakdown" plays a lot better than "man misses funeral because he got bumped for a ball team"
 
2013-12-03 01:56:49 PM  
farm4.staticflickr.com
Businesses will happilfy shaft the common consumer in favor of larger corporate customers.  Any fallout from this realization is the responsibility of it's social marketting team of Reputation Managers.
 
2013-12-03 01:57:57 PM  

baltimoreblonde: Born_Again_Bavarian: I hate the Gators with the heat of 1000 suns

I'm not particular fond of Delta

But Delta made the proper call.


The proper call would have been find another plane for the team and not interfere with the passenger flight at all.


That only works in the world of magic. Planes are only profitable if they are in the sky. If they're on the ground, they are probably busted. At least in the regional market (which this is).
 
2013-12-03 01:58:12 PM  

AgentPothead: She said passengers were told their plane had a mechanical failure, but then some noticed through a window the Gators were boarding their airplane.

Lying to your passengers? That's Delta!


Lying to a paying customer is fraud.  I believe in hanging for fraud.  The gate clerks and the supervisor that made the call should all hang and Delta should be fined a billion dollars with no option for bankruptcy.
 
2013-12-03 01:58:23 PM  

MythDragon: CSB:
My guard unit had a two week AT in Cali that really really sucked. Nothing went right, and nerves were on edge on the flight back. As we are getting ready to board, they stop my platoon sergeant and tell him his seat has been given to someone with a higher priority. He asks WTF and the gate lady hesitently tells him a seeing eye dog is taking his seat. "You're giving my seat to a farking dog?? A dog is more important than I am?" He asks if the dog is actualy going to be sitting in the seat and they tell him no, the dog is going to be under the feet of the owner, but they need the seat to strap in the dog in case of an emergeny."

"So you are kicking me off the plane for a dog that is not even going to be actualy using the seat unless it's an emergency, of which if there actualy was one, you wouldn't have time to strap the damn dog in the first place?"   '....uh yes.'

Sergeant says "fark this" and last we saw him, he was heading right for the bar.


Sucks for him, to be sure.  but, I'd had loved to been there to witness his reaction in person.  Too bad he didn't open up drill sergeant mode on the gate agent, lol.  :D
 
GBB
2013-12-03 01:59:00 PM  

Orion5k: wxboy: Probably under a contract for the charter, and no such contract for commercial passengers.  Or at least, a lot easier to redistribute individual passengers than a whole team.

Yup. Nobody would be complaining or writing nasty letters if they did this for a military charter. This stuff happens, especially with junky CRJ200's. Aviation is not some little game of "fly the plane". It's a complex system involving numerous contractors and government agencies where multimillion dollar aircraft with strict regulations and multiple redundancies push the limits of physics in most variable weather conditions. Ultimately, when you need two planes and have one, the company has to make a decision as to which group gets hosed per what the backlash would be. No-win. If the gators missed their plane, the backlash would be newsworthy as well. Having been there and done that with the regional market, I can safely say that even a 75% on-time departure rate is a miracle, especially with how little the grunts get paid.

Besides, it's a CRJ200, so the airline who's plane was broken wasn't even Delta. It was a regional carrier. They are responsible for their own aircraft, the mainline carrier just gives them the flight path. Delta didn't cancel the flight, they did. So in this case (and I HATE legacy carriers mind you), Delta is getting smeared for someone's problems.

/god I'm happy to be done with that industry


And it would have been very costly.  Between the contract penalty for not getting them to their destination by the predetermined time and the loss of future charters from them, it makes more sense to delay the passengers that have a ticket that says "we may delay your travel at our will with only basic compensation for the trouble".
 
GBB
2013-12-03 01:59:36 PM  
I wonder how pissed Diane in seat 7A was.
 
2013-12-03 02:00:43 PM  
Sports farking suck. They keep our society factionalized, childish, stupid and weak-minded.
 
2013-12-03 02:02:42 PM  
If you can''t figure out why a big time basketball team is more important than you, then you just don't get it.
 
2013-12-03 02:05:16 PM  

dramatools: Thanks, Delta. I really appreciate the price hit your stock is taking today because some bonehead in fleet management put a cut-rate charter on an aircraft previously slotted for a revenue flight, then had to comp the offloaded passengers while putting a serious dent in your corporate image.

Woolman. Grave. Spinning.

With warmest regards,
A Delta shareholder who is now a bit lighter in the wallet


Why would you own DAL?
Wide market moat?  Nope.
Sustainability?  Nope.
Long time customer satisfaction and loyalty?  Nope.
Dividend yield? Nope.

/Scratching my head
 
2013-12-03 02:06:48 PM  

Anonymous Bosch: Sports People farking suck. They keep our society factionalized, childish, stupid and weak-minded.


Blame the cause, not the symptom.

Yes, we'd all get along, and be mature, strong-willed, intelligent self-actualized adults, if only it weren't for the dratted sportsballs.
 
2013-12-03 02:07:10 PM  

suburbanguy: Why would you own DAL?


Because it's up nearly 3x in two years?
 
2013-12-03 02:08:53 PM  
Because we're Delta Airlines, and life is a farking nightmare.

/still better than Spirit
 
2013-12-03 02:11:21 PM  

Lawnchair: Yeah, the funeral is sad and all.  But if the team doesn't make it there, there's no game, and that would inconvenience 9,000 people not 50.

The situation is quite different on the homebound flight.  And in this particular case, the flight was 24 hours before the tip.  If the world's biggest airline can't scrounge something for the charter within 12 hours, they're running way too close to the bone.


I have to think funeral trumps basketball game every damn time no matter what the difference in number of people inconvenienced.
 
2013-12-03 02:13:57 PM  

flucto: suburbanguy: Why would you own DAL?

Because it's up nearly 3x in two years?


So? So are a number of other companies with better metrics & financials. If you're complaining about a 1 day drop in stock price, you're not investing. You're trading aka gambling. That should be money you can afford to lose. I.e. stop complaining.
 
2013-12-03 02:16:20 PM  

flucto: dramatools: With warmest regards,
A Delta shareholder who is now a bit lighter in the wallet

Riiiiiiiiiiiight. The market cares about this.


Yes. It does. It is called a hit piece. Negative press can wildly affect stock prices.
 
2013-12-03 02:19:59 PM  

suburbanguy: So? So are a number of other companies with better metrics & financials. If you're complaining about a 1 day drop in stock price, you're not investing. You're trading aka gambling. That should be money you can afford to lose. I.e. stop complaining.


I'm not complaining and I'm holding Delta. You do understand that it's hard to run an organization that size without pissing some people off occasionally, right?

DeathCipris: Negative press can wildly affect stock prices.


Pfft. This is not negative press. This is an organizational oops. It's not worth one second of attention on a real desk.
 
2013-12-03 02:20:51 PM  

Gosling: Lawnchair: Yeah, the funeral is sad and all.  But if the team doesn't make it there, there's no game, and that would inconvenience 9,000 people not 50.

The situation is quite different on the homebound flight.  And in this particular case, the flight was 24 hours before the tip.  If the world's biggest airline can't scrounge something for the charter within 12 hours, they're running way too close to the bone.

I have to think funeral trumps basketball game every damn time no matter what the difference in number of people inconvenienced.


Not necessarily.  If the airline has a contract with the team to provide airline service then the person going to the funeral is going to lose every time. 

Musikslayer: Born_Again_Bavarian: I hate the Gators with the heat of 1000 suns

I'm not particular fond of Delta

But Delta made the proper call.

Yeah, it's working out great for them too. The major news sites have the story now, people are outraged, stock price is dropping. Yup, proper call.



Delta stock is dropping because they just released a crappy earnings report.
 
2013-12-03 02:22:41 PM  

Gosling: Lawnchair: Yeah, the funeral is sad and all.  But if the team doesn't make it there, there's no game, and that would inconvenience 9,000 people not 50.

The situation is quite different on the homebound flight.  And in this particular case, the flight was 24 hours before the tip.  If the world's biggest airline can't scrounge something for the charter within 12 hours, they're running way too close to the bone.

I have to think funeral trumps basketball game every damn time no matter what the difference in number of people inconvenienced.


Not necessarily.  The carrier and the Gators have a contract.  If the airline can't meet that contract then they can be out some serious money.
 
2013-12-03 02:25:47 PM  

DeathCipris: flucto: dramatools: With warmest regards,
A Delta shareholder who is now a bit lighter in the wallet

Riiiiiiiiiiiight. The market cares about this.

Yes. It does. It is called a hit piece. Negative press can wildly affect stock prices.


As much as I dislike Delta (Doesn't Even Leave The Airport), this is an operational thing and far from a hit piece.  This kind of shiat happens with every airline.  And most airline stocks are down today.

How it was handled is a lot like the business of college sports, everyone lies and cheats....it's just the ones who are better at covering things up get away with it.
 
2013-12-03 02:27:32 PM  
They didn't have to lie about it, then sneak jocks onto their plane.
 
2013-12-03 02:32:10 PM  

Born_Again_Bavarian: Gosling: Lawnchair: Yeah, the funeral is sad and all.  But if the team doesn't make it there, there's no game, and that would inconvenience 9,000 people not 50.

The situation is quite different on the homebound flight.  And in this particular case, the flight was 24 hours before the tip.  If the world's biggest airline can't scrounge something for the charter within 12 hours, they're running way too close to the bone.

I have to think funeral trumps basketball game every damn time no matter what the difference in number of people inconvenienced.

Not necessarily.  The carrier and the Gators have a contract.  If the airline can't meet that contract then they can be out some serious money.


The other passengers also have a contract.  The point is that the other passengers HAVE NO SAY in the terms of that contract.  It's take it or leave it.
 
2013-12-03 02:35:44 PM  

Born_Again_Bavarian: Not necessarily.  The carrier and the Gators have a contract.  If the airline can't meet that contract then they can be out some serious money.


Passengers could argue that they were IDBed.  It's a stretch, but if you get a hungry enough lawyer, a case could be made.

Even with a 50-seat airplane, compensation costs could be high for each passenger.
 
2013-12-03 02:38:53 PM  

flucto: DeathCipris: Negative press can wildly affect stock prices.

Pfft. This is not negative press. This is an organizational oops. It's not worth one second of attention on a real desk.


FTA: "Gators' team charter on Sunday experiences mechanical problems"

Certainly not the best news for a shareholder when their crappy planes are falling apart, but as someone else has already mentioned, poor timing along with a crappy revenue report are most likely the culprit for the plummeting stock price.
 
2013-12-03 02:39:41 PM  

Born_Again_Bavarian: Not necessarily.  If the airline has a contract with the team to provide airline service then the person going to the funeral is going to lose every time.



Guess what the person's ticket constitutes...a CONTRACT.
 
2013-12-03 02:41:01 PM  

DeathCipris: when their crappy planes are falling apart


Right. Cause when you run an airline there will never be a mechanical problem.
 
2013-12-03 02:41:19 PM  

LessO2: DeathCipris: flucto: dramatools: With warmest regards,
A Delta shareholder who is now a bit lighter in the wallet

Riiiiiiiiiiiight. The market cares about this.

Yes. It does. It is called a hit piece. Negative press can wildly affect stock prices.

As much as I dislike Delta (Doesn't Even Leave The Airport), this is an operational thing and far from a hit piece.  This kind of shiat happens with every airline.  And most airline stocks are down today.

How it was handled is a lot like the business of college sports, everyone lies and cheats....it's just the ones who are better at covering things up get away with it.


Agreed. This is far from a hit piece *cough*SeekingAlpha*cough* but my point still stands that negative press can affect stock price, things such as a hit piece.
 
2013-12-03 02:42:25 PM  

dramatools: With warmest regards,
A Delta shareholder who is now a bit lighter in the wallet


It must be this story, and not that all airline stocks are more or less down across the board today.
 
2013-12-03 02:42:46 PM  

Gosling: I have to think funeral trumps basketball game every damn time no matter what the difference in number of people inconvenienced.


I'll admit that I'm a little lower-key about funerals than some folks.  I think the funeral-goer should probably get highest rebooking priority (including bumping other pax, rebooking on other airlines - not that we have those much anymore, etc).

It also reminds me of one of those Psych 101 dilemmas (the 'railroad switch' thought experiments).  Let's say that the airplane including the funeral-goer had broken down and there was no immediately available replacement outside of bumping the charter (whose plane was doing fine).  Are you saying 'okay, that was fated', or would you then have bumped the team because someone had a funeral?
 
2013-12-03 02:43:26 PM  

flucto: DeathCipris: when their crappy planes are falling apart

Right. Cause when you run an airline there will never be a mechanical problem.


*shrugs* shiat happens man. I certainly wouldn't buy into any airline for any length of time, but that's because airlines are tanking and have been taking for years now.
 
2013-12-03 02:47:22 PM  

Lawnchair: If the world's biggest airline can't scrounge something for the charter within 12 hours, they're running way too close to the bone.


This happened with us and Southwest. The airlines had 18 hours head's up that our plane from SFO to DEN had mechanical problems, and they didn't bring in another plane from the fleet.  You'd think there would be some suitable replacement around that flies...
 
2013-12-03 02:48:25 PM  

zobear: Lawnchair: If the world's biggest airline can't scrounge something for the charter within 12 hours, they're running way too close to the bone.

This happened with us and Southwest. The airlines had 18 hours head's up that our plane from SFO to DEN had mechanical problems, and they didn't bring in another plane from the fleet.  You'd think there would be some suitable replacement around that flies...


Delta connection isn't Delta but yeah, they still should have.
 
2013-12-03 02:52:47 PM  
"Do you mind of we dance wif yo dates?"
 
2013-12-03 02:53:52 PM  

JK47: Born_Again_Bavarian: Not necessarily.  If the airline has a contract with the team to provide airline service then the person going to the funeral is going to lose every time.


Guess what the person's ticket constitutes...a CONTRACT.


Correct.  Take a guess as to which contract was more expensive to break?
 
2013-12-03 02:56:27 PM  

kpaxoid: Born_Again_Bavarian: Gosling: Lawnchair: Yeah, the funeral is sad and all.  But if the team doesn't make it there, there's no game, and that would inconvenience 9,000 people not 50.

The situation is quite different on the homebound flight.  And in this particular case, the flight was 24 hours before the tip.  If the world's biggest airline can't scrounge something for the charter within 12 hours, they're running way too close to the bone.

I have to think funeral trumps basketball game every damn time no matter what the difference in number of people inconvenienced.

Not necessarily.  The carrier and the Gators have a contract.  If the airline can't meet that contract then they can be out some serious money.

The other passengers also have a contract.  The point is that the other passengers HAVE NO SAY in the terms of that contract.  It's take it or leave it.


Correct.  Whereas the Gators probably had a contract that stated they must transport the team at the agreed upon time or pay lots and lots of $$$$$.
 
2013-12-03 02:58:06 PM  

flucto: zobear: Lawnchair: If the world's biggest airline can't scrounge something for the charter within 12 hours, they're running way too close to the bone.

This happened with us and Southwest. The airlines had 18 hours head's up that our plane from SFO to DEN had mechanical problems, and they didn't bring in another plane from the fleet.  You'd think there would be some suitable replacement around that flies...

Delta connection isn't Delta but yeah, they still should have.



It's only "Delta" when it comes to taking your money and taking credit from getting you from Point A to Point B.  It's not Delta when anything goes wrong.

It's like "Continental" isn't Continental when a Q400 did a nosedive into a Buffalo home, even though the wreckage showed the tail with the Continental logo.
 
2013-12-03 03:03:40 PM  

wxboy: dramatools: With warmest regards,
A Delta shareholder who is now a bit lighter in the wallet

It must be this story, and not that all airline stocks are more or less down across the board today.


Let's agree that the story ain't helping matters. It's a tiny airport, people could easily see what was happening. It's like Revenge of the Nerds, except with planes: Those evil Alpha Betas took the dorms of the nerds, a dark day in Adams College history. I bet Stan Gable called Delta himself.
 
2013-12-03 03:09:29 PM  
I fly 3-4 times a year and the only issues I've EVER had ALL happened while flying Delta.

Last time it took me 40 HOURS (should have taken 8-9 total) to get me from the east coast to San Diego...mechanical failures, missing staff, breaking down on tarmac, "electronic system" failures late piots, lying to customers, plane/gate re-assignments, canceled plane/gate reassignments...the list goes on...I've never seen such a fiasco.

They lost my luggage before I even took off from home for gods sake!

I will NEVER fly delta again and have already passed up other "more desirable" flights just to book with another company.
 
2013-12-03 03:29:23 PM  

2KanZam: I fly 3-4 times a year and the only issues I've EVER had ALL happened while flying Delta.

Last time it took me 40 HOURS (should have taken 8-9 total) to get me from the east coast to San Diego...mechanical failures, missing staff, breaking down on tarmac, "electronic system" failures late piots, lying to customers, plane/gate re-assignments, canceled plane/gate reassignments...the list goes on...I've never seen such a fiasco.

They lost my luggage before I even took off from home for gods sake!

I will NEVER fly delta again and have already passed up other "more desirable" flights just to book with another company.


Worst I've ever gotten on a domestic flight was American, so there's that.

But where I am I have two primary choices flying out of my tiny little regional airport -- I can go through Charlotte via US Air, or I can take Delta and go through . . . Atlanta.

That's not a choice.  Atlanta is the worst airport I've ever been through, besides the ones in Southern China.
 
2013-12-03 03:36:15 PM  
I got the call that my mother had been diagnosed with stage 4 cancer and immediately bought a ticket to California to be with her. When I got to the airport, I discovered that Delta had oversold the flight by 12....farking......seats. I was borderline hysterical and sobbing my eyes out and not one person would give up their seat for me (thanks for nothing). I finally got out there the next day. My mom lived just 3.5 weeks after that, and as far as I am concerned, Delta stole one day with her from me because their business model apparently factors in pissing off at least a dozen passengers per flight.
 
2013-12-03 03:36:20 PM  
Some regional carriers/subcontractors are owned by the parent airline. It would help to know which one was involved, reporter stenographer.
 
2013-12-03 04:10:37 PM  

Musikslayer: Born_Again_Bavarian: I hate the Gators with the heat of 1000 suns

I'm not particular fond of Delta

But Delta made the proper call.

Yeah, it's working out great for them too. The major news sites have the story now, people are outraged, stock price is dropping. Yup, proper call.


Yeah, the call was so bad that United and US Airways stock is dropping the same amount.  Or maybe there's something else going on and you are too stupid to own stock.
 
2013-12-03 04:18:05 PM  

GBB: it makes more sense to delay the passengers that have a ticket that says "we may delay your travel at our will with only basic compensation for the trouble".


Where "basic compensation" pretty soon will mean simply refunding the cost of the flight, putting the responsibility on the passenger to secure alternate travel arrangements...
 
2013-12-03 04:21:20 PM  

eCurmudgeon: GBB: it makes more sense to delay the passengers that have a ticket that says "we may delay your travel at our will with only basic compensation for the trouble".

Where "basic compensation" pretty soon will mean simply refunding the cost of the flight, putting the responsibility on the passenger to secure alternate travel arrangements...


No there are rules. If they deny you boarding against  your will they owe you (for example) 400% of your fair if they get you there more than 2 hours late. In this case they are pretending that there was a mechanical problem (which exempts them if true). Will that hold up given the aircraft swap? Yeah, maybe. One plane had a mechanical issue and they swapped it, making that plane their plane. They'd be nuts to try and stand on that line of "reasoning" but technically it might work.
 
2013-12-03 04:21:28 PM  

Musikslayer: wxboy: dramatools: With warmest regards,
A Delta shareholder who is now a bit lighter in the wallet

It must be this story, and not that all airline stocks are more or less down across the board today.

Let's agree that the story ain't helping matters. It's a tiny airport, people could easily see what was happening. It's like Revenge of the Nerds, except with planes: Those evil Alpha Betas took the dorms of the nerds, a dark day in Adams College history. I bet Stan Gable called Delta himself.


Yes, their big mistake was not being up front with the customers or at least moving the plane somewhere where the passengers couldn't see the lie.

I'm just saying that a little bad PR for an already hated airline isn't going to kill the stock price in one day.
 
2013-12-03 04:22:13 PM  

flucto: This happened with us and Southwest. The airlines had 18 hours head's up that our plane from SFO to DEN had mechanical problems, and they didn't bring in another plane from the fleet.  You'd think there would be some suitable replacement around that flies...


No sense in bringing in a new plane if it has to fly empty to get there. Better to use (admittedly very little these days) extra capacity to move the meat instead...
 
msP
2013-12-03 04:29:39 PM  
I've always hated Delta and this has ensured that I will never fly with them again. (Granted I'm a 'Nole so I'm a little more biased in this situation, but this is still total bullshiat).
 
2013-12-03 04:33:42 PM  

doubled99: If you can''t figure out why a big time basketball team is more important than you, then you just don't get it.


It you made this statement in an athlete rape thread you would be called a troll at best
 
2013-12-03 04:36:50 PM  
I really don't understand the Delta hate, especially relative to the other US options.
 
2013-12-03 04:37:02 PM  

JK47: Born_Again_Bavarian: Not necessarily.  If the airline has a contract with the team to provide airline service then the person going to the funeral is going to lose every time.


Guess what the person's ticket constitutes...a CONTRACT.


Guess what a passenger ticket contract says:

A.
Flight Schedules are Not Guaranteed

"Delta will exercise reasonable efforts to carry passengers and their baggage according to Delta's published schedules and the schedule reflected on the passenger's
ticket, but published schedules, flight times, aircraft type, seat assignments, and similar details reflected in the ticket or Delta's published schedules are not guaranteed and form no part of this contract."
 http://www.delta.com/content/dam/delta-www/pdfs/legal/contract_of_c arr iage_dom.pdf


Whereas Delta's charter contracts probably have more substantial damages spelled out if it fails to deliver the charter customer to its intended destination within a reasonable amount of time.

Of course, none of this applies in weather-related situations...only mechanical failures.
 
2013-12-03 04:40:50 PM  

flucto: eCurmudgeon: GBB: it makes more sense to delay the passengers that have a ticket that says "we may delay your travel at our will with only basic compensation for the trouble".

Where "basic compensation" pretty soon will mean simply refunding the cost of the flight, putting the responsibility on the passenger to secure alternate travel arrangements...

No there are rules. If they deny you boarding against  your will they owe you (for example) 400% of your fair if they get you there more than 2 hours late. In this case they are pretending that there was a mechanical problem (which exempts them if true). Will that hold up given the aircraft swap? Yeah, maybe. One plane had a mechanical issue and they swapped it, making that plane their plane. They'd be nuts to try and stand on that line of "reasoning" but technically it might work.


Getting the 400% compensation only applies in a situation where you are involuntarily bumped because the flight was oversold.  Not the case here.
 
2013-12-03 04:45:46 PM  

Cataholic: Getting the 400% compensation only applies in a situation where you are involuntarily bumped because the flight was oversold. Not the case here.


I don't know if they'd win, but Delta would be nuts to try to stand on their actions. Throw Chautauqua Airlines under the bus, give them fair comp and move on.
 
2013-12-03 05:13:37 PM  
Someone should tell the site that antiviruses (specifically Bit Defender) have a major issue with them... As in, YOU SHALL NOT PASS!! unless you want to get your computer infected kind of issue.
 
2013-12-03 05:36:20 PM  
What I'm curious to know is if they stuck with the "mechanical failure" bit in order to avoid compensating passengers based on FAA rules for bumping passengers.  Did all of the passengers receive compensation for being bumped based on how much longer it took to reach their destination?
 
2013-12-03 05:40:20 PM  

freetomato: I got the call that my mother had been diagnosed with stage 4 cancer and immediately bought a ticket to California to be with her. When I got to the airport, I discovered that Delta had oversold the flight by 12....farking......seats. I was borderline hysterical and sobbing my eyes out and not one person would give up their seat for me (thanks for nothing). I finally got out there the next day. My mom lived just 3.5 weeks after that, and as far as I am concerned, Delta stole one day with her from me because their business model apparently factors in pissing off at least a dozen passengers per flight.


Sorry about your Mom.  That's rough.

Though to be fair, if you bought a seat on no notice, you were probably one of the last tickets sold, so I don't know that that's necessarily their fault.  I guess they should have called the plane sold out so as not to get your hopes up of ever getting on it, but alas they want that plane 100% full if they can make it so, and overselling usually works itself out.  Sucks that it didn't in your case.

Nonetheless, condolences once again.
 
2013-12-03 06:21:17 PM  
I'm on the Delta-hate bandwagon.  I got stuck in Belize (not the nicer area), then Miami (overbooked flights), and they refused to put us up in a hotel or give use vouchers. I hate those dickholes.
 
2013-12-03 07:43:49 PM  

freetomato: I got the call that my mother had been diagnosed with stage 4 cancer and immediately bought a ticket to California to be with her. When I got to the airport, I discovered that Delta had oversold the flight by 12....farking......seats. I was borderline hysterical and sobbing my eyes out and not one person would give up their seat for me (thanks for nothing). I finally got out there the next day. My mom lived just 3.5 weeks after that, and as far as I am concerned, Delta stole one day with her from me because their business model apparently factors in pissing off at least a dozen passengers per flight.


And THIS is the real problem.

Overbooking a flight by even one seat should be a criminal act, as in million dollar fine per seat overbooked criminal.

If I rent you a car I don't have, it's fraud.  If I rent you an apartment I don't have, it's fraud.  But if I rent you a seat on an airplane that doesn't exist, it's somehow ok?

If it's an actual, unanticipated, unplanned mechanical problem?  Ok, put me on a later flight.  If it's an unanticipated weather emergency?  Sure, rent me a hotel room and give me a later flight.  Bonafide computer glitch overbooks the flight?  Ok, apologize, give me a few free flights, and get me there as soon as you can.  But if you intentionally sold more seats than you have on the plane?  Million dollar fine each, and maybe you'll stop doing that.  Fark your business model, come up with another one that doesn't involve fraud.

Don't have the money to pay the fine?  Ok, the CEO and Chairman spend one week in jail with no pay for each seat overbooked.
 
2013-12-03 07:54:15 PM  

freetomato: not one person would give up their seat for me (thanks for nothing)


What on earth did they owe you?
 
2013-12-03 08:15:43 PM  

Noticeably F.A.T.: freetomato: not one person would give up their seat for me (thanks for nothing)

What on earth did they owe you?


Not a thing. I personally would have been compassionate enough to give my seat up if the shoe had been on the other foot. Not hating on the other passengers here. Does Delta actually think anyone is going to pay $500 for a ticket and just not show up?

Once, in Sacramento, the plane broke and it was going to be a minimum 3 hours to get mechanics in from Salt Lake to fix it. Nearly every passenger headed to Atlanta was going to miss connecting flights. My husband, who was a mechanic for Delta at the time, before he took early retirement, showed his ID to the station manager and offered to look at it. He was escorted onto the flight line and got the plane fixed in ten minutes (some kind of O ring that had to be reseated, I think). The plane arrived on time. Delta Corporate never thanked him but he got a round of applause from the passengers when the flight attendant pointed him out and told them what he had done.
 
2013-12-03 08:26:41 PM  

Gosling: Lawnchair: Yeah, the funeral is sad and all.  But if the team doesn't make it there, there's no game, and that would inconvenience 9,000 people not 50.

The situation is quite different on the homebound flight.  And in this particular case, the flight was 24 hours before the tip.  If the world's biggest airline can't scrounge something for the charter within 12 hours, they're running way too close to the bone.

I have to think funeral trumps basketball game every damn time no matter what the difference in number of people inconvenienced.


I doubt the manager in charge of making the call knew that someone was going to miss a funeral as a result.  I also bet that their 'priority' customers got first dibs on new seats.

While choosing to attend the funeral trumps choosing to attend the basketball game, I don't think the same is true for choosing who to provide transportation to, anyway.
 
2013-12-03 09:55:46 PM  
i was reading the thread when they did a short item about this on nbc network news tonight.  too bad they didnt say something about one passenger missing a funeral.
 
2013-12-03 10:13:26 PM  
Yeah i have a feeling the power that be at Florida University called in a favor to an old buddy to get the team a new plane.

first mistake was dumping the passengers in favor of the BB team, the second and dumbest was to have them board in plain sight of the damn terminal where said passengers were sitting and blowing your cover to story to hell.
 
2013-12-03 10:37:59 PM  

doubled99: If you can''t figure out why a big time basketball team is more important than you, then you just don't get it.


Do they live by a WARRIOR CODE?!
 
2013-12-04 12:36:53 AM  

Eddie Adams from Torrance: but some of the passengers were dealyed until as late as Monday.


That's Dealyed, as in Dealy Plaza'ed, having their heads exploded with a high-power rifle.

/too soon?
 
2013-12-04 09:17:16 PM  

freetomato: Noticeably F.A.T.: freetomato: not one person would give up their seat for me (thanks for nothing)

What on earth did they owe you?

Not a thing. I personally would have been compassionate enough to give my seat up if the shoe had been on the other foot. Not hating on the other passengers here. Does Delta actually think anyone is going to pay $500 for a ticket and just not show up?

Once, in Sacramento, the plane broke and it was going to be a minimum 3 hours to get mechanics in from Salt Lake to fix it. Nearly every passenger headed to Atlanta was going to miss connecting flights. My husband, who was a mechanic for Delta at the time, before he took early retirement, showed his ID to the station manager and offered to look at it. He was escorted onto the flight line and got the plane fixed in ten minutes (some kind of O ring that had to be reseated, I think). The plane arrived on time. Delta Corporate never thanked him but he got a round of applause from the passengers when the flight attendant pointed him out and told them what he had done.


Oh good, another reason to only fly Delta when there's absolutely no other option. Fark those guys; I'd rather fly American on their worst day than Delta on its best.
 
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