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(Orlando Sentinel)   Delta: Sorry you have to miss that funeral, sir, this basketball team needs to borrow your plane   (thesent.nl) divider line 97
    More: Fail, Gainesville Sun, Billy Donovan, florida  
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9464 clicks; posted to Main » on 03 Dec 2013 at 1:28 PM (33 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-12-03 01:12:50 PM
Thanks, Delta. I really appreciate the price hit your stock is taking today because some bonehead in fleet management put a cut-rate charter on an aircraft previously slotted for a revenue flight, then had to comp the offloaded passengers while putting a serious dent in your corporate image.

Woolman. Grave. Spinning.

With warmest regards,
A Delta shareholder who is now a bit lighter in the wallet
 
2013-12-03 01:23:35 PM
but some of the passengers were dealyed until as late as Monday.

That's some fine journalism spell checking there Lou.
 
IP
2013-12-03 01:25:00 PM
Gawd, Delta is the worst.
 
2013-12-03 01:27:44 PM

dramatools: cut-rate charter


Charters make a lot more money than a regular flight. At least at my last airline.
 
2013-12-03 01:31:46 PM
Probably under a contract for the charter, and no such contract for commercial passengers.  Or at least, a lot easier to redistribute individual passengers than a whole team.
 
2013-12-03 01:32:12 PM
"If you don't go to other people's funerals, they won't go to yours."  --Yogi Berra
 
2013-12-03 01:32:46 PM
I would be completely utterly pissed off.
 
2013-12-03 01:34:26 PM

Zul the Magnificent: I would be completely utterly pissed off.


Gotta say, if I'd been punted off a flight so a college team could go lose their game, I'd be pretty damn incensed as well. There'd likely be fark-all I could do about it, but I'd be mad as hell.
 
2013-12-03 01:34:33 PM
Sorry, but you're less important than the local sports heroes.  At least one of them didn't rape you.
 
2013-12-03 01:34:56 PM
Are people really surprised that a charter flight takes priority over a regular commercial flight?
 
2013-12-03 01:38:13 PM
I hate the Gators with the heat of 1000 suns

I'm not particular fond of Delta

But Delta made the proper call.
 
2013-12-03 01:38:18 PM
sports are more important than anything....ANYTHING
 
2013-12-03 01:38:23 PM

meanmutton: Are people really surprised that a charter flight takes priority over a regular commercial flight?


After I've paid for my ticket?  You're damn right.
 
2013-12-03 01:39:55 PM
She said passengers were told their plane had a mechanical failure, but then some noticed through a window the Gators were boarding their airplane.

Lying to your passengers? That's Delta!
 
2013-12-03 01:40:37 PM

Born_Again_Bavarian: I hate the Gators with the heat of 1000 suns

I'm not particular fond of Delta

But Delta made the proper call.



The proper call would have been find another plane for the team and not interfere with the passenger flight at all.
 
2013-12-03 01:41:14 PM
I wish I could use that excuse to miss a funeral.
 
2013-12-03 01:41:45 PM
What can I say, I like basketball.
 
2013-12-03 01:42:03 PM
upload.wikimedia.org

Don't worry, sir. I have the travel arrangement all set! The team bus will pick up the players at the school. They'll go to the airport where a miracle will happen and they'll make it to the UConn game with time to practice.
 
2013-12-03 01:42:49 PM
No spare charter on Ready 5? That's just lame.
 
2013-12-03 01:43:03 PM

Rapmaster2000: Sorry, but you're less important than the local sports heroes.  At least one of them didn't rape you.


"Look, either you give up your seat on this flight to these amateur basketball players or they get to date-rape your daughter. It's your choice. No, that is not against law in Florida."
 
2013-12-03 01:43:43 PM

AgentPothead: She said passengers were told their plane had a mechanical failure, but then some noticed through a window the Gators were boarding their airplane.

Lying to your passengers? That's Delta!


Yeah, the lying is pretty farkin' slimy. Par for the course, but slimy.
 
2013-12-03 01:45:07 PM

baltimoreblonde: Born_Again_Bavarian: I hate the Gators with the heat of 1000 suns

I'm not particular fond of Delta

But Delta made the proper call.


The proper call would have been find another plane for the team and not interfere with the passenger flight at all.



The Gators were passengers as well and they paid a much higher premium than the stranded passengers.  In the airline world, the more you pay for your ticket the less likely something like this will happen.  It happens hundreds if not thousands of times every day on the individual level.  On a overbooked flight who do you think will get bumped: The passenger who paid the full Y fare and has FF status or the student who got a highly restricted X far during a short term fare sale?
 
2013-12-03 01:45:09 PM
Flew Delta to and from Orlando last week.  I don't want to talk about it.
 
2013-12-03 01:45:17 PM

dramatools: With warmest regards,
A Delta shareholder who is now a bit lighter in the wallet


Riiiiiiiiiiiight. The market cares about this.
 
2013-12-03 01:45:40 PM
Why didn't you make it to mom's funeral?
Delta bumped me
Why weren't you at dad's funeral?
Delta bumped me.
Well, what excuse do you have for missing uncle Joe's funeral?
Delta bumped me.
Why do you fly Delta if they keep bumping you?
Because I have all the free flight vouchers from them.
 
2013-12-03 01:46:18 PM
Yeah, the funeral is sad and all.  But if the team doesn't make it there, there's no game, and that would inconvenience 9,000 people not 50.

The situation is quite different on the homebound flight.  And in this particular case, the flight was 24 hours before the tip.  If the world's biggest airline can't scrounge something for the charter within 12 hours, they're running way too close to the bone.
 
2013-12-03 01:47:08 PM

wxboy: Probably under a contract for the charter, and no such contract for commercial passengers.  Or at least, a lot easier to redistribute individual passengers than a whole team.


Yup. Nobody would be complaining or writing nasty letters if they did this for a military charter. This stuff happens, especially with junky CRJ200's. Aviation is not some little game of "fly the plane". It's a complex system involving numerous contractors and government agencies where multimillion dollar aircraft with strict regulations and multiple redundancies push the limits of physics in most variable weather conditions. Ultimately, when you need two planes and have one, the company has to make a decision as to which group gets hosed per what the backlash would be. No-win. If the gators missed their plane, the backlash would be newsworthy as well. Having been there and done that with the regional market, I can safely say that even a 75% on-time departure rate is a miracle, especially with how little the grunts get paid.

Besides, it's a CRJ200, so the airline who's plane was broken wasn't even Delta. It was a regional carrier. They are responsible for their own aircraft, the mainline carrier just gives them the flight path. Delta didn't cancel the flight, they did. So in this case (and I HATE legacy carriers mind you), Delta is getting smeared for someone's problems.

/god I'm happy to be done with that industry
 
2013-12-03 01:52:04 PM
Delta far from the only airline to pull this kind of crap.
 
2013-12-03 01:55:14 PM
CSB:
My guard unit had a two week AT in Cali that really really sucked. Nothing went right, and nerves were on edge on the flight back. As we are getting ready to board, they stop my platoon sergeant and tell him his seat has been given to someone with a higher priority. He asks WTF and the gate lady hesitently tells him a seeing eye dog is taking his seat. "You're giving my seat to a farking dog?? A dog is more important than I am?" He asks if the dog is actualy going to be sitting in the seat and they tell him no, the dog is going to be under the feet of the owner, but they need the seat to strap in the dog in case of an emergeny."

"So you are kicking me off the plane for a dog that is not even going to be actualy using the seat unless it's an emergency, of which if there actualy was one, you wouldn't have time to strap the damn dog in the first place?"   '....uh yes.'

Sergeant says "fark this" and last we saw him, he was heading right for the bar.
 
2013-12-03 01:55:20 PM
img.fark.net

I thought that if you showed up at an airport with 50 paying passengers, any airline would fall over itself to get a plane for them. Fifty passengers all going to the same place! That like free business for the airlines. They have dreams of fifty passengers all wanting to go to the same destination! I gotta tell you, I think I know this business pretty well. You make a reservation for 50 people, you lose the ability to negotiate! I'll get to the terminal and say "Who wants to take these 50 passengers? There will be airline personnel jumping of their counters to get us. We'll get a plane and a lower rate!

I've done this with the Yankees for years. And it works for hotels and restaurants too!
 
2013-12-03 01:55:47 PM

Harry Freakstorm: Why do you fly Delta if they keep bumping you?
Because I have all the free flight vouchers from them.


I got a chain of 'four flights for the price of one' out of Northwest due to difficulties keeping their DC-9s in the air and the flexible schedule of my college days ("get me to one of the NYC airports within the next 36 hours... whatevs").
 
2013-12-03 01:55:48 PM

Born_Again_Bavarian: I hate the Gators with the heat of 1000 suns

I'm not particular fond of Delta

But Delta made the proper call.


Yeah, it's working out great for them too. The major news sites have the story now, people are outraged, stock price is dropping. Yup, proper call.
 
2013-12-03 01:56:32 PM

Orion5k: If the gators missed their plane, the backlash would be newsworthy as well.


True, but "ball game delayed by plane breakdown" plays a lot better than "man misses funeral because he got bumped for a ball team"
 
2013-12-03 01:56:49 PM
farm4.staticflickr.com
Businesses will happilfy shaft the common consumer in favor of larger corporate customers.  Any fallout from this realization is the responsibility of it's social marketting team of Reputation Managers.
 
2013-12-03 01:57:57 PM

baltimoreblonde: Born_Again_Bavarian: I hate the Gators with the heat of 1000 suns

I'm not particular fond of Delta

But Delta made the proper call.


The proper call would have been find another plane for the team and not interfere with the passenger flight at all.


That only works in the world of magic. Planes are only profitable if they are in the sky. If they're on the ground, they are probably busted. At least in the regional market (which this is).
 
2013-12-03 01:58:12 PM

AgentPothead: She said passengers were told their plane had a mechanical failure, but then some noticed through a window the Gators were boarding their airplane.

Lying to your passengers? That's Delta!


Lying to a paying customer is fraud.  I believe in hanging for fraud.  The gate clerks and the supervisor that made the call should all hang and Delta should be fined a billion dollars with no option for bankruptcy.
 
2013-12-03 01:58:23 PM

MythDragon: CSB:
My guard unit had a two week AT in Cali that really really sucked. Nothing went right, and nerves were on edge on the flight back. As we are getting ready to board, they stop my platoon sergeant and tell him his seat has been given to someone with a higher priority. He asks WTF and the gate lady hesitently tells him a seeing eye dog is taking his seat. "You're giving my seat to a farking dog?? A dog is more important than I am?" He asks if the dog is actualy going to be sitting in the seat and they tell him no, the dog is going to be under the feet of the owner, but they need the seat to strap in the dog in case of an emergeny."

"So you are kicking me off the plane for a dog that is not even going to be actualy using the seat unless it's an emergency, of which if there actualy was one, you wouldn't have time to strap the damn dog in the first place?"   '....uh yes.'

Sergeant says "fark this" and last we saw him, he was heading right for the bar.


Sucks for him, to be sure.  but, I'd had loved to been there to witness his reaction in person.  Too bad he didn't open up drill sergeant mode on the gate agent, lol.  :D
 
GBB
2013-12-03 01:59:00 PM

Orion5k: wxboy: Probably under a contract for the charter, and no such contract for commercial passengers.  Or at least, a lot easier to redistribute individual passengers than a whole team.

Yup. Nobody would be complaining or writing nasty letters if they did this for a military charter. This stuff happens, especially with junky CRJ200's. Aviation is not some little game of "fly the plane". It's a complex system involving numerous contractors and government agencies where multimillion dollar aircraft with strict regulations and multiple redundancies push the limits of physics in most variable weather conditions. Ultimately, when you need two planes and have one, the company has to make a decision as to which group gets hosed per what the backlash would be. No-win. If the gators missed their plane, the backlash would be newsworthy as well. Having been there and done that with the regional market, I can safely say that even a 75% on-time departure rate is a miracle, especially with how little the grunts get paid.

Besides, it's a CRJ200, so the airline who's plane was broken wasn't even Delta. It was a regional carrier. They are responsible for their own aircraft, the mainline carrier just gives them the flight path. Delta didn't cancel the flight, they did. So in this case (and I HATE legacy carriers mind you), Delta is getting smeared for someone's problems.

/god I'm happy to be done with that industry


And it would have been very costly.  Between the contract penalty for not getting them to their destination by the predetermined time and the loss of future charters from them, it makes more sense to delay the passengers that have a ticket that says "we may delay your travel at our will with only basic compensation for the trouble".
 
GBB
2013-12-03 01:59:36 PM
I wonder how pissed Diane in seat 7A was.
 
2013-12-03 02:00:43 PM
Sports farking suck. They keep our society factionalized, childish, stupid and weak-minded.
 
2013-12-03 02:02:42 PM
If you can''t figure out why a big time basketball team is more important than you, then you just don't get it.
 
2013-12-03 02:05:16 PM

dramatools: Thanks, Delta. I really appreciate the price hit your stock is taking today because some bonehead in fleet management put a cut-rate charter on an aircraft previously slotted for a revenue flight, then had to comp the offloaded passengers while putting a serious dent in your corporate image.

Woolman. Grave. Spinning.

With warmest regards,
A Delta shareholder who is now a bit lighter in the wallet


Why would you own DAL?
Wide market moat?  Nope.
Sustainability?  Nope.
Long time customer satisfaction and loyalty?  Nope.
Dividend yield? Nope.

/Scratching my head
 
2013-12-03 02:06:48 PM

Anonymous Bosch: Sports People farking suck. They keep our society factionalized, childish, stupid and weak-minded.


Blame the cause, not the symptom.

Yes, we'd all get along, and be mature, strong-willed, intelligent self-actualized adults, if only it weren't for the dratted sportsballs.
 
2013-12-03 02:07:10 PM

suburbanguy: Why would you own DAL?


Because it's up nearly 3x in two years?
 
2013-12-03 02:08:53 PM
Because we're Delta Airlines, and life is a farking nightmare.

/still better than Spirit
 
2013-12-03 02:11:21 PM

Lawnchair: Yeah, the funeral is sad and all.  But if the team doesn't make it there, there's no game, and that would inconvenience 9,000 people not 50.

The situation is quite different on the homebound flight.  And in this particular case, the flight was 24 hours before the tip.  If the world's biggest airline can't scrounge something for the charter within 12 hours, they're running way too close to the bone.


I have to think funeral trumps basketball game every damn time no matter what the difference in number of people inconvenienced.
 
2013-12-03 02:13:57 PM

flucto: suburbanguy: Why would you own DAL?

Because it's up nearly 3x in two years?


So? So are a number of other companies with better metrics & financials. If you're complaining about a 1 day drop in stock price, you're not investing. You're trading aka gambling. That should be money you can afford to lose. I.e. stop complaining.
 
2013-12-03 02:16:20 PM

flucto: dramatools: With warmest regards,
A Delta shareholder who is now a bit lighter in the wallet

Riiiiiiiiiiiight. The market cares about this.


Yes. It does. It is called a hit piece. Negative press can wildly affect stock prices.
 
2013-12-03 02:19:59 PM

suburbanguy: So? So are a number of other companies with better metrics & financials. If you're complaining about a 1 day drop in stock price, you're not investing. You're trading aka gambling. That should be money you can afford to lose. I.e. stop complaining.


I'm not complaining and I'm holding Delta. You do understand that it's hard to run an organization that size without pissing some people off occasionally, right?

DeathCipris: Negative press can wildly affect stock prices.


Pfft. This is not negative press. This is an organizational oops. It's not worth one second of attention on a real desk.
 
2013-12-03 02:20:51 PM

Gosling: Lawnchair: Yeah, the funeral is sad and all.  But if the team doesn't make it there, there's no game, and that would inconvenience 9,000 people not 50.

The situation is quite different on the homebound flight.  And in this particular case, the flight was 24 hours before the tip.  If the world's biggest airline can't scrounge something for the charter within 12 hours, they're running way too close to the bone.

I have to think funeral trumps basketball game every damn time no matter what the difference in number of people inconvenienced.


Not necessarily.  If the airline has a contract with the team to provide airline service then the person going to the funeral is going to lose every time. 

Musikslayer: Born_Again_Bavarian: I hate the Gators with the heat of 1000 suns

I'm not particular fond of Delta

But Delta made the proper call.

Yeah, it's working out great for them too. The major news sites have the story now, people are outraged, stock price is dropping. Yup, proper call.



Delta stock is dropping because they just released a crappy earnings report.
 
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