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(NPR)   SCOTUS to decide if airlines can kick people out of their frequent flying programs for complaining too much. Difficulty: the plaintiff is a douche bag   (npr.org) divider line 61
    More: Interesting, U.S. Supreme Court, Supreme Court, plaintiffs, Measuring instrument, airlines  
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7439 clicks; posted to Main » on 03 Dec 2013 at 1:45 PM (37 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-12-03 04:55:59 PM
An old Jewish guy complaining?  What is this - Backwards Day?
 
2013-12-03 04:56:26 PM
Northwest should have just given the rabbi the "It's not you, it's us" letter. He complained 24 times in seven months, and takes approximately 75 flights a year.  That's roughly one complaint every two flights. I hate flying as much as the next person, but that seems excessive.

If I were Northwest I would have told him "It appears we aren't the right airline for you. Best regards".
 
2013-12-03 05:08:30 PM

SBinRR: Northwest should have just given the rabbi the "It's not you, it's us" letter. He complained 24 times in seven months, and takes approximately 75 flights a year.  That's roughly one complaint every two flights. I hate flying as much as the next person, but that seems excessive.

If I were Northwest I would have told him "It appears we aren't the right airline for you. Best regards".


And is that 75 round trip flights, or 75 segments (so more like 40 flights)?
 
2013-12-03 05:11:46 PM

illannoyin: American Airlines has a history of canceling your miles when it becomes unprofitable for them. Do a Google for 'AAirpass' for more examples.

/Can't post links from my phone


I did some googling, that was enlightening.

Quick summation for people:  Sometime in 1981, American Airlines began selling the "AAirpass", a super-deluxe golden ticket.  For a $250,000 (in 1981 dollars) you got unlimited lifetime first class airfare, and you could spend another $150,000 to get a lifetime companion ticket too.

The price went up in the late 80's, and was eventually cost a million dollars by 1993 when the program was terminated.  However, people still had their lifetime unlimited first class airfare.

Some people used it constantly.  Flying back and forth to London several times a week.  Commuting cross-country regularly.  One guy was a Good Samaritan with his and used it to fly home stranded passengers and did other good deeds with his companion ticket.

Well, lawsuits are flying because American Airlines has been trying to get rid of the people with these special unlimited deals for years. And AA has been revoking a number of them alleging "fraud", and there are lawsuits out about this from people who say they were just getting full use out of their contract with American Airlines.

http://nypost.com/2012/05/13/freequent-flier-has-wings-clipped-after -a merican-airlines-takes-away-his-unlimited-pass/

http://business.time.com/2012/05/08/the-250000-airline-pass-that-was -w orth-every-penny/
 
2013-12-03 05:12:08 PM

Warlordtrooper: This is why corporate mergers should be banned.  Consumers need more competition not Less.  Any corporate merger should be a violation of anti-trust law.


Or at the least, block airlines from doing gate swaps where they allow each other to have a monopoly at an airport, such as the one swap US Air and Delta did with DCA and LGA last year -- Delta gave US Air its gates at DCA in return for US Air's at LGA.

It's basically legalized price fixing.
 
2013-12-03 05:24:54 PM

Silverstaff: illannoyin: American Airlines has a history of canceling your miles when it becomes unprofitable for them. Do a Google for 'AAirpass' for more examples.

/Can't post links from my phone

I did some googling, that was enlightening.

Quick summation for people:  Sometime in 1981, American Airlines began selling the "AAirpass", a super-deluxe golden ticket.  For a $250,000 (in 1981 dollars) you got unlimited lifetime first class airfare, and you could spend another $150,000 to get a lifetime companion ticket too.

The price went up in the late 80's, and was eventually cost a million dollars by 1993 when the program was terminated.  However, people still had their lifetime unlimited first class airfare.

Some people used it constantly.  Flying back and forth to London several times a week.  Commuting cross-country regularly.  One guy was a Good Samaritan with his and used it to fly home stranded passengers and did other good deeds with his companion ticket.

Well, lawsuits are flying because American Airlines has been trying to get rid of the people with these special unlimited deals for years. And AA has been revoking a number of them alleging "fraud", and there are lawsuits out about this from people who say they were just getting full use out of their contract with American Airlines.

http://nypost.com/2012/05/13/freequent-flier-has-wings-clipped-after -a merican-airlines-takes-away-his-unlimited-pass/

http://business.time.com/2012/05/08/the-250000-airline-pass-that-was -w orth-every-penny/


Interesting.

It sounds like the person who drafted the original terms and conditions back in the 1980s completely dropped the ball.

I'm also surprised that AA didn't first try to buy people out of the program, then write off that cost.
 
2013-12-03 06:56:45 PM

tetsoushima: [www.reelingreviews.com image 485x324]

WAKE UP! YOU'RE WASTING YOUR WHOLE LIFE WITH THIS KIND OF CRAP!


Thanks, now I spent the last hour re-watching the movie from that scene onwards.
 
2013-12-03 10:09:12 PM
The dude with the Cello  broke the rules and was fairly booted.

The other guy yeah i think he has a case, you should not be penalized for making legit complaints.
 
2013-12-03 10:18:17 PM
I don't care if the guy is the biggest douchebag in the world, that's not justification to "confiscate" (steal) frequent flier miles from him.

As for the cello guy, it was a stupid decision by the business, even if it was technically against the TOS.  You can't argue it was unprofitable to allow it, because the cello was an extremely lightweight person with no luggage as far as the airline was concerned.  Two customers is better than zero.
 
2013-12-03 10:53:58 PM

Mad Scientist: [2.bp.blogspot.com image 540x350]

Sure Delta sucks.  But the free market will correct that, right?  Right?


When Qantas is allowed to fly from ORD to IAH, U.S. airlines can be said to operate in a free market.  Until then, they're basically sky farmers sucking on the government teat of subsidy and protection from foreign competition.
 
2013-12-04 01:16:16 AM
Wait, wait.  There  was a guy who had a frequent flier card for his cello and they revoked it because he was cheating the system?

Who gave the cello a card?  Who seated the frequent flying cello over and over and over.

Did he put a wig on it and try to pass it off as his girlfriend?  The airline knew.
 
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