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(Ars Technica)   Comcast: 'We could provide gigabit internet service, but we'd rather give you the finger every minute of every day. Besides, who are you going to change service to, plebe?'   (arstechnica.com) divider line 115
    More: Obvious, Comcast, cable modem, RCN, Google Fiber, Cablevision, Broadcom  
•       •       •

7019 clicks; posted to Geek » on 02 Dec 2013 at 11:31 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



115 Comments   (+0 »)
   
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2013-12-02 08:16:39 PM  
b.vimeocdn.com
 
2013-12-02 08:37:44 PM  
I just want to watch a YouTube video without buffering.  Is that too hard to ask?
 
2013-12-02 09:16:23 PM  
I used to work for a large cable isp. it's all about cost control; we had 3 network guys supporting close to half a million customers. Here's the problem:

If customers aren't getting their promised speeds, "we need to upgrade or split that group" so that fewer people are served by the same node, he said. "This capacity management is the key; it's the secret sauce to offering a service that ensures customers get what they want, because the customers are always using more [than they did last year]."

But doing node recombines and splits is enormously time consuming, and if even 1% of the affected customers have a problem (modem won't pull new IP, or worse, you brick a few thousand customers, many of them using VOIP) you burn up hundreds of hours of call center time and annoy just as many people as you help.

It's getting a lot better though, and having alternatives like LTE and newer DSL setups in the same area forces cable companies to make at least *some* improvement. Still, it's not cheap - a new CMTS might serve 10,000 subs instead of 5,000 - but it costs $240 grand, and most cable headends are so jammed with gear, you end up having a planned outage that annoys one neighborhood to do an upgrade that most of the people in another neighborhood won't even notice - except when you push the bill up by $3.

/very very happy to be out of that business
 
2013-12-02 09:28:59 PM  

MisterTweak: I used to work for a large cable isp. it's all about cost control; we had 3 network guys supporting close to half a million customers. Here's the problem:

If customers aren't getting their promised speeds, "we need to upgrade or split that group" so that fewer people are served by the same node, he said. "This capacity management is the key; it's the secret sauce to offering a service that ensures customers get what they want, because the customers are always using more [than they did last year]."

But doing node recombines and splits is enormously time consuming, and if even 1% of the affected customers have a problem (modem won't pull new IP, or worse, you brick a few thousand customers, many of them using VOIP) you burn up hundreds of hours of call center time and annoy just as many people as you help.

It's getting a lot better though, and having alternatives like LTE and newer DSL setups in the same area forces cable companies to make at least *some* improvement. Still, it's not cheap - a new CMTS might serve 10,000 subs instead of 5,000 - but it costs $240 grand, and most cable headends are so jammed with gear, you end up having a planned outage that annoys one neighborhood to do an upgrade that most of the people in another neighborhood won't even notice - except when you push the bill up by $3.

/very very happy to be out of that business


fark Comcast.  I signed up for "Blast" internet for $20 more a month at "up to" 50 Mbs, but their basic service is "up to" 20 Mbs.  I've never gotten above 4 Mbs.  I bumped the service down to the regular price during the first month once I realized they couldn't deliver, and they charged me for the upgraded service anyway.  When I pointed out I had 30 days to change my plan, they said that only applied to the next month.

So it's not getting better - they're a bunch of charlatans, assholes, and lazy farks who won't upgrade their infrastructure.  I cannot wait for their existing business plan to fail so spectacularly (television service) that they either go out of business or get their shiat in order.
 
2013-12-02 09:39:20 PM  

Lsherm: MisterTweak: I used to work for a large cable isp. it's all about cost control; we had 3 network guys supporting close to half a million customers. Here's the problem:

If customers aren't getting their promised speeds, "we need to upgrade or split that group" so that fewer people are served by the same node, he said. "This capacity management is the key; it's the secret sauce to offering a service that ensures customers get what they want, because the customers are always using more [than they did last year]."

But doing node recombines and splits is enormously time consuming, and if even 1% of the affected customers have a problem (modem won't pull new IP, or worse, you brick a few thousand customers, many of them using VOIP) you burn up hundreds of hours of call center time and annoy just as many people as you help.

It's getting a lot better though, and having alternatives like LTE and newer DSL setups in the same area forces cable companies to make at least *some* improvement. Still, it's not cheap - a new CMTS might serve 10,000 subs instead of 5,000 - but it costs $240 grand, and most cable headends are so jammed with gear, you end up having a planned outage that annoys one neighborhood to do an upgrade that most of the people in another neighborhood won't even notice - except when you push the bill up by $3.

/very very happy to be out of that business

fark Comcast.  I signed up for "Blast" internet for $20 more a month at "up to" 50 Mbs, but their basic service is "up to" 20 Mbs.  I've never gotten above 4 Mbs.  I bumped the service down to the regular price during the first month once I realized they couldn't deliver, and they charged me for the upgraded service anyway.  When I pointed out I had 30 days to change my plan, they said that only applied to the next month.

So it's not getting better - they're a bunch of charlatans, assholes, and lazy farks who won't upgrade their infrastructure.  I cannot wait for their existing business plan to fail so spect ...


Rumor has it that Comcast is going to join with Charter to split up Time Warner Cable.
 
2013-12-02 09:49:58 PM  

Lsherm: MisterTweak: I used to work for a large cable isp. it's all about cost control; we had 3 network guys supporting close to half a million customers. Here's the problem:

If customers aren't getting their promised speeds, "we need to upgrade or split that group" so that fewer people are served by the same node, he said. "This capacity management is the key; it's the secret sauce to offering a service that ensures customers get what they want, because the customers are always using more [than they did last year]."

But doing node recombines and splits is enormously time consuming, and if even 1% of the affected customers have a problem (modem won't pull new IP, or worse, you brick a few thousand customers, many of them using VOIP) you burn up hundreds of hours of call center time and annoy just as many people as you help.

It's getting a lot better though, and having alternatives like LTE and newer DSL setups in the same area forces cable companies to make at least *some* improvement. Still, it's not cheap - a new CMTS might serve 10,000 subs instead of 5,000 - but it costs $240 grand, and most cable headends are so jammed with gear, you end up having a planned outage that annoys one neighborhood to do an upgrade that most of the people in another neighborhood won't even notice - except when you push the bill up by $3.

/very very happy to be out of that business

fark Comcast.  I signed up for "Blast" internet for $20 more a month at "up to" 50 Mbs, but their basic service is "up to" 20 Mbs.  I've never gotten above 4 Mbs.  I bumped the service down to the regular price during the first month once I realized they couldn't deliver, and they charged me for the upgraded service anyway.  When I pointed out I had 30 days to change my plan, they said that only applied to the next month.

So it's not getting better - they're a bunch of charlatans, assholes, and lazy farks who won't upgrade their infrastructure.  I cannot wait for their existing business plan to fail so spectacularly (television service) that they either go out of business or get their shiat in order.


THIS!!

I don't know how Comcast isn't brought before the FTC for false advertising. I have never once received the downlink I paid for.
 
2013-12-02 09:57:00 PM  
FTA:   Ludicrous speed

So my computer is gonna go to plaid?

spa.fotolog.com
 
2013-12-02 10:03:17 PM  
img.photobucket.com
 
2013-12-02 11:03:15 PM  

b2theory: I don't know how Comcast isn't brought before the FTC for false advertising.


My dad used to be vigilante about the hearings when the cable company's ten year contract/license was about to run out. No...he didn't go to the hearings, he just mentioned the upcoming renewal when talking to customer service reps to get what he wanted from them.

They probably have that worked into the budget.
 
2013-12-02 11:35:02 PM  

hervatski: I just want to watch a YouTube video without buffering.  Is that too hard to ask?


Talk to Google
 
2013-12-02 11:42:20 PM  
I'm still awaiting google fiber
 
2013-12-02 11:44:17 PM  
Gigabit download is only useful if the guy on the other end has gigabit upload.
 
2013-12-02 11:46:00 PM  

Lsherm: fark Comcast.  I signed up for "Blast" internet for $20 more a month at "up to" 50 Mbs, but their basic service is "up to" 20 Mbs.  I've never gotten above 4 Mbs.  I bumped the service down to the regular price during the first month once I realized they couldn't deliver, and they charged me for the upgraded service anyway.  When I pointed out I had 30 days to change my plan, they said that only applied to the next month.

So it's not getting better - they're a bunch of charlatans, assholes, and lazy farks who won't upgrade their infrastructure.  I cannot wait for their existing business plan to fail so spectacularly (television service) that they either go out of business or get their shiat in order.


Relevant:

art.penny-arcade.com
 
2013-12-02 11:47:28 PM  

Mr. Eugenides: Gigabit download is only useful if the guy on the other end has gigabit upload.


The guy at the other end has fewer reasons to upgrade if you don't

/Plus you could have many guys on the other end
//This is getting dirty
 
2013-12-02 11:47:29 PM  

Mr. Eugenides: Gigabit download is only useful if the guy on the other end has gigabit upload.


Or if the hundred guys on the other end have 10 megabit upload.  No need to limit yourself to a single socket and peer.
 
2013-12-02 11:50:55 PM  

Mr. Eugenides: Gigabit download is only useful if the guy on the other end has gigabit upload.


Well, if you and your wife want to stream two separate 10 MB 4k streams, you'd want the throughput. Especially if your teenage daughter is uploading several hi-res selfies of her private bits to some 36-year-old teacher and your son is pirating the entire SONY/BMG catalog while watching some Hentai porn.
 
2013-12-02 11:51:34 PM  
 
2013-12-02 11:51:57 PM  
VMS Version 3:

Please stop submitting SPR's. This is our system. We designed it, we built it, and we use it more than you do. If there are some features you think might be missing, if the system isn't as effective as you think it could be, TOUGH! Give it back, we don't need you. See figure.
 
2013-12-02 11:57:01 PM  
Comcast sucks blue whale dick. I'd drop them in a hot second if they weren't a monopoly where I live.
 
2013-12-03 12:00:33 AM  
As I've said before... fiber overrated - coax underrated.

For FAR less than Google Fiber is spending to light up a few areas and with far fewer maintenance headaches, a competing company could go fiber-deep (maybe every 10-20 blocks/100-200 houses) use DOCSIS 3.0 with no video channels and a larger return path, and provide, say, 200/50 Mb connections.

The reason nobody does that?  Is because Comcast  *could* do that, in a heartbeat. You'd never raise capital with that business plan. The reason Comcast doesn't do that?  Because nobody is competing with them making them do it.
 
2013-12-03 12:00:38 AM  
While Google Fiber would be cool I wonder how badly it is oversold or will be over sold.  Having a 1g pipe would be awesome but if your sharing it with your neighborhood how slow would it be?  a quick google search found me this.    http://www.speedtest.net/isp/google-fiber .  Then if they pump the video down the same pipe does that limit your pipe also?
 
2013-12-03 12:02:32 AM  

Mr. Eugenides: Gigabit download is only useful if the guy on the other end has gigabit upload.


Most businesses already have gigabit+ links.  Hell - we have 10gigabit links into a couple of our offices.  And most content providers can easily support gig on the client end.
 
2013-12-03 12:04:21 AM  
We could also build a leisure society were technology is actually used to provide for our basic needs instead of still having to work like we did 40 years ago.

But yeah, whatever.
 
2013-12-03 12:07:47 AM  
Well, I'm sure Google Fiber will come to my rescue soon... by 2164 at the latest. Heck, in the last 3 years, they've rolled out to... 2 cities and working on a third!

Ugh.

Google should franchise their service... subsidize Mom and Pop operations, provide the templates and processes to get fiber installed into neighborhoods, the base equipment, and the backbone. They could have 100 cities going within a year or two if they did that.
 
2013-12-03 12:09:15 AM  

Lawnchair: As I've said before... fiber overrated - coax underrated.

For FAR less than Google Fiber is spending to light up a few areas and with far fewer maintenance headaches, a competing company could go fiber-deep (maybe every 10-20 blocks/100-200 houses) use DOCSIS 3.0 with no video channels and a larger return path, and provide, say, 200/50 Mb connections.

The reason nobody does that?  Is because Comcast  *could* do that, in a heartbeat. You'd never raise capital with that business plan. The reason Comcast doesn't do that?  Because nobody is competing with them making them do it.




More likely Comcast hasn't figured out a way to provide it at a price less than their $240/month they charge for Comcast 20MB Business Service.
 
2013-12-03 12:12:03 AM  

Lawnchair: The reason nobody does that?  Is because Comcast  *could* do that, in a heartbeat. You'd never raise capital with that business plan. The reason Comcast doesn't do that?  Because nobody is competing with them making them do it.


My company isn't national, but we're rolling out a 110Mbps cable pipe.  Oh, and we're full net neutrality.  So we don't shape traffic or throttle connections.  And we intentionally undersell our UBRs so every person in a local area can run their connections flat out, as hard as they can, and our only reaction is to make sure they're getting the bandwidth they're paying for.

/loves it when someone calls in and tiptoes around the "bittorrent" word
 
2013-12-03 12:17:16 AM  

Mr. Eugenides: Gigabit download is only useful if the guy on the other end has gigabit upload.


Or if you have somebody watching Hulu in one room, Netflix in another (while downloading a few bit torrents), plus downloading updates on another computer, etc etc.

You know, providing bandwidth for a whole family of internet consumers.
 
2013-12-03 12:39:38 AM  

hervatski: I just want to watch a YouTube video without buffering.  Is that too hard to ask?


i291.photobucket.com
 
2013-12-03 12:45:13 AM  

Lawnchair: As I've said before... fiber overrated - coax underrated.

For FAR less than Google Fiber is spending to light up a few areas and with far fewer maintenance headaches, a competing company could go fiber-deep (maybe every 10-20 blocks/100-200 houses) use DOCSIS 3.0 with no video channels and a larger return path, and provide, say, 200/50 Mb connections.

The reason nobody does that?  Is because Comcast  *could* do that, in a heartbeat. You'd never raise capital with that business plan. The reason Comcast doesn't do that?  Because nobody is competing with them making them do it.


DOCSIS 3.0 with multicast IPTV.  That way when there's nobody watching the 75% of the crap being broadcast, that bandwidth is available for intertubing.  And look, practically instant channel changing.  And a DVR that isn't limited the number of tuners they can stuff into a case.
 
2013-12-03 12:53:36 AM  

Thanks for the Meme-ries: hervatski: I just want to watch a YouTube video without buffering.  Is that too hard to ask?

[i291.photobucket.com image 425x343]


Ditto. I'd be perfectly happy with my 30meg package.  If I got the farking 30 megs consistently.  All too often I'll be watching something on Hulu or Netflix and right when something interesting is about to happen (the hot chick is getting naked), it freezes.
 
2013-12-03 12:59:03 AM  

DanZero: [img.photobucket.com image 666x485]


So will Fark come in the package with 50 various foreign-language websites?
 
2013-12-03 01:15:00 AM  

Mr. Eugenides: Gigabit download is only useful if the guy on the other end has gigabit upload.


Well, no. What would you do with it?

A household would be fine with 10mbit per person. There's no way you'd use more.


IMHO the basic problem isn't that. It's more that there's caps, its expensive, you don't get what you're paying for etc.

Solve those three problems, and you'd start caring about how fast your new PS4 game downloads.
 
2013-12-03 01:18:05 AM  

the_sidewinder: Mr. Eugenides: Gigabit download is only useful if the guy on the other end has gigabit upload.

The guy at the other end has fewer reasons to upgrade if you don't

/Plus you could have many guys on the other end
//This is getting dirty


Ehm, asside from that. Europe and Asia has 100mbit+ uncapped for peanuts.

The magic new internet isn't waiting for USA to catch up, what's there is there. There's no chicken and egg argument here.

USA is just getting screwed, as you mentioned. There's no holodeck at the end of the tunnel.
 
2013-12-03 01:27:01 AM  
Comcast's days are numbered, at least around here.

http://www.ci.longmont.co.us/lpc/TC/
 
2013-12-03 01:33:29 AM  
I just hope everyone remembers that they very specifically say megabits/second, not megabytes/second.
 
2013-12-03 01:50:27 AM  
i'm so glad to have FIOS.  I pay 80 a month for 85/35 and get more than that on my bandwidth tests
 
2013-12-03 02:07:28 AM  
My area has fiber to curb. They ran full gigabit when it was installed, but divided some of the bandwidth up for other features like TV, VOIP and for utility monitoring. If you have a house with one of the older gateways you get 100 Mbs. The newer gateways that they use now will give you 500 Mbs because of the bandwidth division.

There are only about 2 ISPs that don't have bandwidth caps though. One of them is pretty good, while the other looses its VOIP service constantly.

\hope my old gateway dies soon
\\it is one of the first ones installed
 
2013-12-03 02:26:48 AM  

Cpl.D: Lawnchair: The reason nobody does that?  Is because Comcast  *could* do that, in a heartbeat. You'd never raise capital with that business plan. The reason Comcast doesn't do that?  Because nobody is competing with them making them do it.

My company isn't national, but we're rolling out a 110Mbps cable pipe.  Oh, and we're full net neutrality.  So we don't shape traffic or throttle connections.  And we intentionally undersell our UBRs so every person in a local area can run their connections flat out, as hard as they can, and our only reaction is to make sure they're getting the bandwidth they're paying for.

/loves it when someone calls in and tiptoes around the "bittorrent" word


Comcast is great in the suburbs of Chicago now.  I get a solid 53M down and 10M, and I abuse it :)
I've torrented my main TV watching for a few years now. At 1.5M my line was saturated all night long, every night. At 10M 6 or 7 shows would download in 3-4hrs.  Now I'm only saturating my line for about an hour a night.
 
2013-12-03 02:33:27 AM  

SteakMan: Cpl.D: Lawnchair: The reason nobody does that?  Is because Comcast  *could* do that, in a heartbeat. You'd never raise capital with that business plan. The reason Comcast doesn't do that?  Because nobody is competing with them making them do it.

My company isn't national, but we're rolling out a 110Mbps cable pipe.  Oh, and we're full net neutrality.  So we don't shape traffic or throttle connections.  And we intentionally undersell our UBRs so every person in a local area can run their connections flat out, as hard as they can, and our only reaction is to make sure they're getting the bandwidth they're paying for.

/loves it when someone calls in and tiptoes around the "bittorrent" word

Comcast is great in the suburbs of Chicago now.  I get a solid 53M down and 10M, and I abuse it :)
I've torrented my main TV watching for a few years now. At 1.5M my line was saturated all night long, every night. At 10M 6 or 7 shows would download in 3-4hrs.  Now I'm only saturating my line for about an hour a night.


Timing the downloads for low peak is what I do for big files. Not that I really have to for smaller files, but it is good for big things.
 
2013-12-03 02:33:49 AM  

kwirlkarphys: i'm so glad to have FIOS.  I pay 80 a month for 85/35 and get more than that on my bandwidth tests


Every month or so I get an advertisement in the mail for FIOS.  They've been doing this for years.  It is not available in my area.
 
2013-12-03 02:46:16 AM  
Had a regional suit tell us recently that the DSL we provide was going to a tiered monthly usgage model, I about choked on my danish. I think they have a death wish.
 
2013-12-03 02:46:21 AM  

OgreMagi: kwirlkarphys: i'm so glad to have FIOS.  I pay 80 a month for 85/35 and get more than that on my bandwidth tests

Every month or so I get an advertisement in the mail for FIOS.  They've been doing this for years.  It is not available in my area.


to be honest, FIOS availability is a major factor when i move to a new place, if it's not available - i won't move there.  period.
 
2013-12-03 02:52:31 AM  
Honestly, I'd be a lot happier if websites were a little less happy to fill my screen full of moving, animated ads that hog resources. I hate having even one ad on my screen, I hate it more when you put five of them, one is an auto-playing video and another is those scroll-over expanding types that refuse to recognize when I'm trying to click the link BEHIND it (yes Yahoo!, I'm looking at YOU!). Why does my browser keep trying to load something? I want to press that little X that will SHUT. . . DOWN. . . EVERYTHING. . .so that way when Firefox hangs, I can STOP whatever it's trying to load and prevent a full system crash (makes me even more mad when that little X isn't there and the stupid website is still hanging: WHAT ARE YOU LOADING that's so farked I can't even scroll a mofo?)

/rant off
//not happy with the lack of control in a lot of today's technology
 
2013-12-03 03:06:45 AM  

Peki: Honestly, I'd be a lot happier if websites were a little less happy to fill my screen full of moving, animated ads that hog resources. I hate having even one ad on my screen, I hate it more when you put five of them, one is an auto-playing video and another is those scroll-over expanding types that refuse to recognize when I'm trying to click the link BEHIND it (yes Yahoo!, I'm looking at YOU!). Why does my browser keep trying to load something? I want to press that little X that will SHUT. . . DOWN. . . EVERYTHING. . .so that way when Firefox hangs, I can STOP whatever it's trying to load and prevent a full system crash (makes me even more mad when that little X isn't there and the stupid website is still hanging: WHAT ARE YOU LOADING that's so farked I can't even scroll a mofo?)

/rant off
//not happy with the lack of control in a lot of today's technology


Sounds more like you are having issues with your browser install or system in general. Time for a wipe and re-install or to upgrade from wood. Also, Firefox has a couple of plug ins that help called AdBlock and FlashBlock.

White list fark.com on AdBlock so Drew can keep his circulatory system filled with Heineken and Maker's Mark please.
 
2013-12-03 03:26:49 AM  
1) Comcast, TWC, etc. run gigabit Internet to their customers.

2) Customers get Rokus and dump their premium channels and in some cases basic cable.

3) *No* profit.
 
2013-12-03 04:15:46 AM  
gozar_the_destroyer:

White list fark.com on AdBlock so Drew can keep his circulatory system filled with Heineken and Maker's Mark please.

An ad on FARK did a drive-by on my computer at work a little while ago, so.... no.

/as punishment, am forced to use Chrome instead of IE
/FAAAAAAAAAARK GOOGLE CHROME SIDEWAYS WITH A BENT FORK
 
2013-12-03 04:21:29 AM  
FTFA: "Would Apple ever say, 'here's a phone we're thinking about doing, maybe a couple years from now you'll get it. We could do it today but... no, we're not going to do that'?"

Wow...just,wow....
 
2013-12-03 04:43:57 AM  

OgreMagi: Thanks for the Meme-ries: hervatski: I just want to watch a YouTube video without buffering.  Is that too hard to ask?

[i291.photobucket.com image 425x343]

Ditto. I'd be perfectly happy with my 30meg package.  If I got the farking 30 megs consistently.  All too often I'll be watching something on Hulu or Netflix and right when something interesting is about to happen (the hot chick is getting naked), it freezes.


That's not freezing, that's just what happens when you press pause.

/I won't tell your wife.
 
2013-12-03 05:53:03 AM  
I <3 Cox.

So much faster then Comcast or verizon, and cheaper too.

My torrent rips look better then their HD streams too. My father recently remarked he was amazed by the quality of my 1080p rips. They looked much better then his Comcast HD streams. I told him that's because Comcast, in an effort to not upgrade any of their infrastructure, lowers the bitrates on all their HD content, unless you are watching the larger sporting events. The result?

img213.imageshack.us
 
2013-12-03 05:56:15 AM  

Mister Peejay: gozar_the_destroyer:

White list fark.com on AdBlock so Drew can keep his circulatory system filled with Heineken and Maker's Mark please.

An ad on FARK did a drive-by on my computer at work a little while ago, so.... no.

/as punishment, am forced to use Chrome instead of IE
/FAAAAAAAAAARK GOOGLE CHROME SIDEWAYS WITH A BENT FORK


If fark.com wants me to view advertisements, they can make them a  jpg file with a link to the site, that's hosted on *.fark.com

I do not let some random website hellbent on obtaining my personal information and browsing habits to run random scripts on my computer. That's just farking dumb.

/Press ALT+F4 to do a free Virus Scan!
 
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