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(The Hill)   Healthcare.gov team states that they have met every goal. In other news, the government set the bar pretty low   (thehill.com) divider line 104
    More: Unlikely  
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1821 clicks; posted to Main » on 01 Dec 2013 at 2:49 PM (19 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-12-01 10:47:54 AM
Hmm.

Anecdote isn't evidence, but...I tried to log in last night to start the process, and it took me 45 minutes just to register a username, and I never could log in. I tried to be extra patient, but at 20+ minutes to load a log in page, something clearly isn't working yet.

I'll give it a month, and then come back.
 
2013-12-01 11:48:38 AM

whistleridge: Hmm.

Anecdote isn't evidence, but...I tried to log in last night to start the process, and it took me 45 minutes just to register a username, and I never could log in. I tried to be extra patient, but at 20+ minutes to load a log in page, something clearly isn't working yet.

I'll give it a month, and then come back.


Really? I got inside so fast I thought it was Miley Cyrus. I wonder what makes it work for some people and not others.
 
2013-12-01 11:52:16 AM

Mugato: whistleridge: Hmm.

Anecdote isn't evidence, but...I tried to log in last night to start the process, and it took me 45 minutes just to register a username, and I never could log in. I tried to be extra patient, but at 20+ minutes to load a log in page, something clearly isn't working yet.

I'll give it a month, and then come back.

Really? I got inside so fast I thought it was Miley Cyrus. I wonder what makes it work for some people and not others.


My guess is, right now, maybe no one can really answer that question.

I wasn't really upset - as a federal employee, I already have insurance - but it was definitely a little disappointing. I mean, I just wanted to browse and see what all the fuss was about. When a well-wisher can't even window-shop, you KNOW it's still under construction. I think it will likely be solid by Jan 1 though.
 
2013-12-01 11:53:27 AM
Anecdatally I just created an account in under two minutes including receiving and responding to a verification email. You should probably give it two months at least.
 
2013-12-01 11:56:59 AM
Also, what the headline immediately made me think of.
 
2013-12-01 12:08:51 PM

Mugato: Really? I got inside so fast I thought it was Miley Cyrus.


I'm willing to bet you made an account on Healthcare.gov just so you could make that joke.
 
2013-12-01 12:23:58 PM
So 'Mission Accomplished'?
 
2013-12-01 12:36:14 PM
I think we'll have a better idea of how it's working tomorrow morning when people are farking around on the internet at work.
 
2013-12-01 01:32:43 PM
I was able to set up a test account in under 10 minutes yesterday. Anyone that was having problems needs to try it again.

And this only shows how all those idiots that claimed the problems were so big that they would need to redo the whole site were simply wrong.
 
vpb [TotalFark]
2013-12-01 01:46:09 PM

Dinki: I was able to set up a test account in under 10 minutes yesterday. Anyone that was having problems needs to try it again.

And this only shows how all those idiots that claimed the problems were so big that they would need to redo the whole site were simply wrong.


People of a certain political persuasion are going to have problems no matter what.  Just as they are going to be behind shaquanda the welfare queen and her stack of SNAP bought Fillet Mignon and lobster every time they go to the grocery store.
 
2013-12-01 01:50:52 PM

vpb: Dinki: I was able to set up a test account in under 10 minutes yesterday. Anyone that was having problems needs to try it again.

And this only shows how all those idiots that claimed the problems were so big that they would need to redo the whole site were simply wrong.

People of a certain political persuasion are going to have problems no matter what.  Just as they are going to be behind shaquanda the welfare queen and her stack of SNAP bought Fillet Mignon and lobster every time they go to the grocery store.


Um...I absolutely want ACA to succeed. Well, what I *actually* want is a single-payer system, but barring that ACA will do.

Political persuasion had nothing whatsoever to do with the fact that healthcare.gov timed out when I was trying to set up an account, then timed out 3 times while trying to log in to confirm the account that I finally did set up, and then spit out an error saying please try again in 24 hours when I finally did log in.


And I'm not in the sticks, and my internet was working just fine for other tasks. Whatever it was, it was all on healthcare.gov. I hope they get it up and running for everyone very soon.
 
2013-12-01 01:59:30 PM

whistleridge: vpb: Dinki: I was able to set up a test account in under 10 minutes yesterday. Anyone that was having problems needs to try it again.

And this only shows how all those idiots that claimed the problems were so big that they would need to redo the whole site were simply wrong.

People of a certain political persuasion are going to have problems no matter what.  Just as they are going to be behind shaquanda the welfare queen and her stack of SNAP bought Fillet Mignon and lobster every time they go to the grocery store.

Um...I absolutely want ACA to succeed. Well, what I *actually* want is a single-payer system, but barring that ACA will do.

Political persuasion had nothing whatsoever to do with the fact that healthcare.gov timed out when I was trying to set up an account, then timed out 3 times while trying to log in to confirm the account that I finally did set up, and then spit out an error saying please try again in 24 hours when I finally did log in.

And I'm not in the sticks, and my internet was working just fine for other tasks. Whatever it was, it was all on healthcare.gov. I hope they get it up and running for everyone very soon.




It could be how your browser/internet is set up. I knew a guy who had so many bells and whistles on his IE it would take a long time to load anything.
 
2013-12-01 02:03:04 PM

Darth_Lukecash: It could be how your browser/internet is set up. I knew a guy who had so many bells and whistles on his IE it would take a long time to load anything.


Nope. Thought about that one too. My Chrome is pretty tricked out, but I keep Firefox bare bones just for that reason. Slow on both browsers. 

The only thing I can think of was it was Saturday night, and maybe they were doing some upgrades or something. But if so, there was no notification provided. Either way, I tried for 45 minutes or so before finally giving up on it.
 
vpb [TotalFark]
2013-12-01 02:04:10 PM

whistleridge: Political persuasion had nothing whatsoever to do with the fact that healthcare.gov timed out when I was trying to set up an account, then timed out 3 times while trying to log in to confirm the account that I finally did set up, and then spit out an error saying please try again in 24 hours when I finally did log in.


It may have nothing to do with YOU, but I am certain that there will be plenty of anecdotes about the website not working long after it is completely fixed.
 
2013-12-01 02:09:06 PM

vpb: whistleridge: Political persuasion had nothing whatsoever to do with the fact that healthcare.gov timed out when I was trying to set up an account, then timed out 3 times while trying to log in to confirm the account that I finally did set up, and then spit out an error saying please try again in 24 hours when I finally did log in.

It may have nothing to do with YOU, but I am certain that there will be plenty of anecdotes about the website not working long after it is completely fixed.


And I'm sure many of them will be true. After all, some people - God knows who, but they ARE out there - have trouble using Amazon. Just because it doesn't work perfectly doesn't mean it isn't working. Nor is my anecdote evidence.
 
2013-12-01 02:09:07 PM

Darth_Lukecash: I knew a guy who had so many bells and whistles on his IE it would take a long time to load anything.


Oh God, the task bars for all of the dozens of pieces of unwanted crap IE installs automatically take up a quarter of the screen.

/uses Chrome
//would use Firefox but it's a memory hog
 
2013-12-01 02:33:35 PM

whistleridge: Darth_Lukecash: It could be how your browser/internet is set up. I knew a guy who had so many bells and whistles on his IE it would take a long time to load anything.

Nope. Thought about that one too. My Chrome is pretty tricked out, but I keep Firefox bare bones just for that reason. Slow on both browsers. 

The only thing I can think of was it was Saturday night, and maybe they were doing some upgrades or something. But if so, there was no notification provided. Either way, I tried for 45 minutes or so before finally giving up on it.



Remember that last night was the "self imposed deadline" for getting it to work, so there is a non-zero chance that they were doing a lot of last minute stress testing.
 
2013-12-01 02:41:31 PM
"As with any web project, there is not a magic moment [for completion], but a process of continual improvement over time," CMS communications director Julie Bataille said Sunday.

LOL WUT?
 
2013-12-01 02:46:48 PM

SlothB77: "As with any web project, there is not a magic moment [for completion], but a process of continual improvement over time," CMS communications director Julie Bataille said Sunday.

LOL WUT?


Oh look, someone who has never worked on a large and complicated website.

Yes, most if not all large commercial websites are never 'finished'. They are always being tweeked, improved, or rewritten.
 
2013-12-01 02:49:06 PM

Dinki: SlothB77: "As with any web project, there is not a magic moment [for completion], but a process of continual improvement over time," CMS communications director Julie Bataille said Sunday.

LOL WUT?

Oh look, someone who has never worked on a large and complicated website.

Yes, most if not all large commercial websites are never 'finished'. They are always being tweeked, improved, or rewritten.


True, but most of the time there is a deadline for when they have to "work". At least when you're working for a client in the private sector.
 
2013-12-01 02:52:06 PM
If the government can orchestrate 9/11 they can make a website.
 
2013-12-01 02:55:24 PM

Mugato: Dinki: SlothB77: "As with any web project, there is not a magic moment [for completion], but a process of continual improvement over time," CMS communications director Julie Bataille said Sunday.

LOL WUT?

Oh look, someone who has never worked on a large and complicated website.

Yes, most if not all large commercial websites are never 'finished'. They are always being tweeked, improved, or rewritten.

True, but most of the time there is a deadline for when they have to "work". At least when you're working for a client in the private sector.


Yes, but usually the deadlines are based on Technical estimates. I believe the original deadline for the website was a political one - couple that with "big contractors" and not actual web companies, and you get what we had here.
 
2013-12-01 03:00:22 PM
The ACA is an argument for legislative abortions. Have you seen the good news about Medicare recapture? dailykos doesn't want to be critical, being ObamaShills, but even they can't help wonder WTF is happening with that.

The Democrats will need Obamacare once they get some voter PMITA action.
 
2013-12-01 03:01:58 PM
They should really put up an under construction animated GIF.
 
2013-12-01 03:02:15 PM

whistleridge: vpb: Dinki: I was able to set up a test account in under 10 minutes yesterday. Anyone that was having problems needs to try it again.

And this only shows how all those idiots that claimed the problems were so big that they would need to redo the whole site were simply wrong.

People of a certain political persuasion are going to have problems no matter what.  Just as they are going to be behind shaquanda the welfare queen and her stack of SNAP bought Fillet Mignon and lobster every time they go to the grocery store.

Um...I absolutely want ACA to succeed. Well, what I *actually* want is a single-payer system, but barring that ACA will do.

Political persuasion had nothing whatsoever to do with the fact that healthcare.gov timed out when I was trying to set up an account, then timed out 3 times while trying to log in to confirm the account that I finally did set up, and then spit out an error saying please try again in 24 hours when I finally did log in.

And I'm not in the sticks, and my internet was working just fine for other tasks. Whatever it was, it was all on healthcare.gov. I hope they get it up and running for everyone very soon.


Not that it's likely to be causing your particular issues, but have you tried with chrome or Firefox?  The oregon version of ACA only works on chrome (and it doesn't work yet anyway, you can not actually get insurance, but you can log in and look).
 
2013-12-01 03:06:58 PM
Oh, well. On to the next "scandal". Has anyone heard about Malia's and Sasha's birth certificates?
 
2013-12-01 03:09:42 PM

images.sodahead.com

 
2013-12-01 03:09:47 PM
 
2013-12-01 03:19:03 PM
Then I assume your requirements document was fairly thin.
 
2013-12-01 03:19:35 PM
 
2013-12-01 03:19:53 PM
img.fark.net

HUE HUE HUE HUE HUE
 
2013-12-01 03:21:12 PM

SomethingToDo: THAT IS sadly HOW I.T. PROCUREMENT AND PROJECT MANAGEMENT WORKS


No bid contracts?

Heathcare.gov was no-bid
 
2013-12-01 03:22:22 PM

super_grass: [img.fark.net image 850x580]

HUE HUE HUE HUE HUE


They outsourced it to ancient Rome?
 
2013-12-01 03:29:05 PM

whistleridge: vpb: Dinki: I was able to set up a test account in under 10 minutes yesterday. Anyone that was having problems needs to try it again.

And this only shows how all those idiots that claimed the problems were so big that they would need to redo the whole site were simply wrong.

People of a certain political persuasion are going to have problems no matter what.  Just as they are going to be behind shaquanda the welfare queen and her stack of SNAP bought Fillet Mignon and lobster every time they go to the grocery store.

Um...I absolutely want ACA to succeed. Well, what I *actually* want is a single-payer system, but barring that ACA will do.

Political persuasion had nothing whatsoever to do with the fact that healthcare.gov timed out when I was trying to set up an account, then timed out 3 times while trying to log in to confirm the account that I finally did set up, and then spit out an error saying please try again in 24 hours when I finally did log in.

And I'm not in the sticks, and my internet was working just fine for other tasks. Whatever it was, it was all on healthcare.gov. I hope they get it up and running for everyone very soon.


Hmm. This probably will turn up nothing interesting, but try this and post the results: (NOTE: GOOGLE ANY TERMINAL OR COMMAND LINE COMMAND SOMEONE ASKS YOU TO DO FIRST TO SEE WHAT IT DOES, INCLUDING THIS ONE)

I'll assume you know how to use a traceroute if you're using Mac OSX or Linux.
For Windows: Open your command prompt by typing into the search bar:  cmd
Next, when that's open, type in: tracert www.healthcare.gov
Paste the results. My guess is it'll probably turn up nothing interesting, but it might have something in there.

The output should look something like this:

C:\Users\Pichu0102>tracert www.healthcare.gov
Tracing route to e8132.dscb.akamaiedge.net [23.79.218.194]
over a maximum of 30 hops:
  1     7 ms     2 ms     6 ms  router.asus.com [192.168.1.1]
  2    14 ms    19 ms    19 ms  142.254.145.57
  3    18 ms    28 ms    20 ms  be21-1145.dytnoh5501r.midwest.rr.com [65.25.147.
112]
  4    24 ms    39 ms    28 ms  be28.clevohek01r.midwest.rr.com [65.29.1.46]
  5    38 ms    49 ms    46 ms  ae10-0.cr0.dca20.tbone.rr.com [107.14.19.14]
  6    50 ms    58 ms    58 ms  66.109.9.31
  7    51 ms    56 ms    51 ms  ae-0-0.cr0.nyc20.tbone.rr.com [66.109.6.27]
  8    55 ms    59 ms    52 ms  107.14.19.34
  9    45 ms    50 ms    58 ms  ae1.pr1.chi10.tbone.rr.com [107.14.17.194]
 10    54 ms    59 ms    56 ms  66.109.9.198
 11    50 ms    55 ms    51 ms  a23-79-218-194.deploy.static.akamaitechnologies.
com [23.79.218.194]
Trace complete.
C:\Users\Pichu0102>

 With differences based on your location, ISP, and sometimes even your router pops up as the first hop. If we start seeing things like  * * * where the ms ratings should be, or the ms is high, there's a problem getting things between the website and your location.
The internet is a complex thing. Normally, when something works for some users, but some other users can't or slowly, it might be a symptom of being sent to a faulty content distributing server, your requests get lost somewhere along the line, or something else, be it browser, operating system.Right now, it looks like Cogent is having some problems with losing packets. Might be related, might not be.
 
2013-12-01 03:31:00 PM
super_grass: [img.fark.net image 850x580]

HUE HUE HUE HUE HUE


Heh.  Yeah.  That's what some people use (my team does) to test boundaries and such.  It's also the usual wording they use when they release templates.   http://www.lipsum.com/

Either they were testing boundaries (for UE, functionality, etc.) or they just didn't finish the template.

Either way, QA should have caught that.
 
2013-12-01 03:32:32 PM
Thank god I live in a blue state that set up its own website.
 
2013-12-01 03:34:59 PM
Has anyone tested the part of the system that adjudicates the proper payment amount/amount owed to the providers once the claims start coming in?

A claim comes in and is system adjudicated based on the contract data loaded in the system for that provider. It gets processed and an EOB (Explanation Of Benefits - how the claim was processed/paid) is sent to the provider and the insured. The EOB tells the insured how much they are responsible to pay the provider.

That system. Is that system working?

Membership/Enrollment system =! Claims Systems.
 
2013-12-01 03:39:26 PM

whistleridge: Mugato: whistleridge: Hmm.

Anecdote isn't evidence, but...I tried to log in last night to start the process, and it took me 45 minutes just to register a username, and I never could log in. I tried to be extra patient, but at 20+ minutes to load a log in page, something clearly isn't working yet.

I'll give it a month, and then come back.

Really? I got inside so fast I thought it was Miley Cyrus. I wonder what makes it work for some people and not others.

My guess is, right now, maybe no one can really answer that question.

I wasn't really upset - as a federal employee, I already have insurance - but it was definitely a little disappointing. I mean, I just wanted to browse and see what all the fuss was about. When a well-wisher can't even window-shop, you KNOW it's still under construction. I think it will likely be solid by Jan 1 though.


You just admitted DOSing a federal government site that you don't need to access.
Well done.
 
2013-12-01 03:40:00 PM

Mugato: whistleridge: Hmm.

Anecdote isn't evidence, but...I tried to log in last night to start the process, and it took me 45 minutes just to register a username, and I never could log in. I tried to be extra patient, but at 20+ minutes to load a log in page, something clearly isn't working yet.

I'll give it a month, and then come back.

Really? I got inside so fast I thought it was Miley Cyrus. I wonder what makes it work for some people and not others.


Did you take it to dinner and a movie? Some websites need a bit more romance than Ms. Cyrus.


/Of course you are the only one for me, Fark. The other websites mean nothing to me.
 
2013-12-01 03:41:13 PM

demaL-demaL-yeH: whistleridge: Mugato: whistleridge: Hmm.

Anecdote isn't evidence, but...I tried to log in last night to start the process, and it took me 45 minutes just to register a username, and I never could log in. I tried to be extra patient, but at 20+ minutes to load a log in page, something clearly isn't working yet.

I'll give it a month, and then come back.

Really? I got inside so fast I thought it was Miley Cyrus. I wonder what makes it work for some people and not others.

My guess is, right now, maybe no one can really answer that question.

I wasn't really upset - as a federal employee, I already have insurance - but it was definitely a little disappointing. I mean, I just wanted to browse and see what all the fuss was about. When a well-wisher can't even window-shop, you KNOW it's still under construction. I think it will likely be solid by Jan 1 though.

You just admitted DOSing a federal government site that you don't need to access.
Well done.


I'm not sure if this is a troll or just a hyper-partisan reaction to criticism of the ACA rollout.
 
2013-12-01 03:41:32 PM

Pichu0102: Hmm. This probably will turn up nothing interesting, but try this and post the results: (NOTE: GOOGLE ANY TERMINAL OR COMMAND LINE COMMAND SOMEONE ASKS YOU TO DO FIRST TO SEE WHAT IT DOES, INCLUDING THIS ONE)

I'll assume you know how to use a traceroute if you're using Mac OSX or Linux.
For Windows: Open your command prompt by typing into the search bar:  cmd
Next, when that's open, type in: tracert www.healthcare.gov
Paste the results. My guess is it'll probably turn up nothing interesting, but it might have something in there.

The output should look something like this:

C:\Users\Pichu0102>tracert www.healthcare.gov
Tracing route to e8132.dscb.akamaiedge.net [23.79.218.194]
over a maximum of 30 hops:
  1     7 ms     2 ms     6 ms  router.asus.com [192.168.1.1]
  2    14 ms    19 ms    19 ms  142.254.145.57
  ...


img.fark.net
 
2013-12-01 03:41:39 PM
"Healthcare.gov team states that they have met every goal."

Not yet. There's still a few people who have not had their insurance cancelled.
 
2013-12-01 03:43:34 PM

whistleridge: [img.fark.net image 677x441]


I admit I'm not expert, but that seems like a LOT of timeouts to me. Yes? No?
 
2013-12-01 03:47:34 PM
Obvious tag asleep at the job? Must be sourced from Obamacare.gov/wewantyourmoney
 
2013-12-01 03:49:12 PM
My favorite article on this is from the New York Times.

After a huge amount of TL;DR detail on how they bravely fixed everything, they finally mention little things like the site still transmits incorrect data to the insurance company computers.

So you think you've signed up, but the insurance company doesn't.
 
2013-12-01 03:54:55 PM

BullBearMS: My favorite article on this is from the New York Times.

After a huge amount of TL;DR detail on how they bravely fixed everything, they finally mention little things like the site still transmits incorrect data to the insurance company computers.

So you think you've signed up, but the insurance company doesn't.


So, in the scramble to fix the PR disaster and get the front-end working so that people can sign up, they've ignored the back-end.  Awesome.

Does this only pertain to the insurance companies or are the state Medicaid offices also not getting customer data?
 
2013-12-01 03:54:58 PM

whistleridge: whistleridge: [img.fark.net image 677x441]

I admit I'm not expert, but that seems like a LOT of timeouts to me. Yes? No?


Could be, but it seems to have gotten to the end destination anyways. It might just be the three hops it tried are blocking ICMP requests like ping, traceroute, etc but still working fine. Now I'd be more concerned if we started seeing higher ping times in there along with the *s.

Of course, this still might not be the problem, so I may be barking up the wrong tree.
 
2013-12-01 03:55:07 PM

Badafuco: Has anyone tested the part of the system that adjudicates the proper payment amount/amount owed to the providers once the claims start coming in?

A claim comes in and is system adjudicated based on the contract data loaded in the system for that provider. It gets processed and an EOB (Explanation Of Benefits - how the claim was processed/paid) is sent to the provider and the insured. The EOB tells the insured how much they are responsible to pay the provider.

That system. Is that system working?

Membership/Enrollment system =! Claims Systems.


Large parts of the back end system that coordinates with the insurance providers haven't even been written yet.

Much less work properly.
 
2013-12-01 03:56:00 PM

Mugato: whistleridge: Hmm.

Anecdote isn't evidence, but...I tried to log in last night to start the process, and it took me 45 minutes just to register a username, and I never could log in. I tried to be extra patient, but at 20+ minutes to load a log in page, something clearly isn't working yet.

I'll give it a month, and then come back.

Really? I got inside so fast I thought it was Miley Cyrus. I wonder what makes it work for some people and not others.


I've been a web performance and scalability consultant for 14 years.  All websites show different performance profiles to different people at different times.  At any given load level you can view performance has a histogram, with a certain number of people getting sub-second responses, another group getting 2 second responses, another group with 3 second responses, etc.   Because of this  web performance is typically measured in percentiles, typically setting performance goals that will apply to 80-90% of the visitors.

The reasons are many, but it mostly comes down to resource contention, blockages that occur at random times based on the number of people accessing finite resources.  Of course, scalable web architectures do their best to work around the issue, but under high load bad things happen, which is good since I don't get called when websites have good performance.

Just one easy to understand example:  badly configured load balancing.  If its set up to do round-robin, where each visitor gets sent to the next server in the queue, you can randomly get one server with people who are doing activities that don't require many resources, and thus have great performance, while another server randomly gets people who are using it heavily and thus they see bad performance.
 
2013-12-01 03:57:37 PM
How's that fartbongo care working out for ya libtards.
 
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