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(Daily Mail)   Old and busted: Shopaholic. New hotness: Returnaholic   (dailymail.co.uk) divider line 91
    More: Asinine, chess tactics, dale, proof of purchase  
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10002 clicks; posted to Main » on 28 Nov 2013 at 9:27 PM (41 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-11-28 09:32:10 PM
This woman is worse than a shoplifter.  The store still doesn't get a sale, but they have to put in the time and effort of a sale and return.
 
2013-11-28 09:33:12 PM
Yes because every stupid or weak-willed behavior is an addiction, just like alcoholism!  It's funny!
 
2013-11-28 09:36:36 PM
What a biatch. She's a no-good grifter.

This isn't an addiction. It's dickery. fark her.
 
2013-11-28 09:36:41 PM
While working a retail job, a woman would come in and pull stuff of the racks for her entire family, take it home where they would all try on their clothing items, and then return most of it, and then buy more.  It was never less than $1,000 in clothing.
 
2013-11-28 09:45:23 PM
Think this broad has ever seen "Sex in the City?"
 
2013-11-28 09:45:48 PM
I seem to be one of these, I go buy something like Jeans without trying it on - only to realize its to big/small and have to return it. Lately I bought a hardcase for my samsung galaxy S4, "Military grade" means the belt buckle part breaks off after 1 day when i dropped it on a carpet... return.

/who am I kidding, those are only two things i returned this year.
 
2013-11-28 09:45:54 PM
This is the type of behavior that causes small businesses to go out of business.
 
2013-11-28 09:48:22 PM
Marge, we are not talking about a toothbrush here.
 
2013-11-28 09:49:39 PM
The tone of this article seems to be encouraging this shiftless 'Wardrobing' behavior. Like... ooh isn't she clever and thrifty. No, no she's not.
 
2013-11-28 09:50:40 PM
28 years in retail. We call it "Returmia" and it should be recognized as a real disorder. Similar to Bulimia in that it's 90-95% women - depressed perfectionists with unrealistic expectations - that binge/buy and purge/return. They're often wealthy stay-at-home moms that spend the school hours shopping/returning.
 
2013-11-28 09:51:27 PM
that reminds me... i'm out of shopahol and chocahol.
 
2013-11-28 09:52:35 PM
If it's defective you get to exchange it for another one of the same item, otherwise you're charged a 15% restocking fee. Next problem?
 
2013-11-28 09:54:32 PM
img.fark.net
 
2013-11-28 09:54:48 PM
To be fair, what's the big deal as long as the company is getting their product back?  They're not losing anything except a little money to stick it back on the rack and a lot of people like her buy something and then it doesn't look good so they should be able to return it.
 
2013-11-28 09:54:58 PM
Was "consumer whore" already taken?
 
2013-11-28 09:56:20 PM
FTA:  The returner says that she nailed a screw into the soles of the boots to make them seem defective because she has 'worked in retail before, and if something is wrong with the merchandise, they will just take it back.'

Still FTA:  The return-crazed culprit says that she will dry-clean the clothes if necessary before returning them and that she has 'never returned damaged stuff.'

Wat?
 
2013-11-28 09:56:44 PM
If your argument is that you only want to wear something once and return stuff because you're bored of it there are tons of companies that offer rental options for nice clothing and accessories. The only reason someone would do this is if they are a colossal douche.
 
2013-11-28 09:58:07 PM

The Pope of Manwich Village: 28 years in retail. We call it "Returmia" and it should be recognized as a real disorder. Similar to Bulimia in that it's 90-95% women - depressed perfectionists with unrealistic expectations - that binge/buy and purge/return. They're often wealthy stay-at-home moms that spend the school hours shopping/returning.


I worked with a women that shopped all weekend and spent Mon-Thurs returning her purchase.

Every week. She had to rotate malls as the sakes women would avoid her.
 
2013-11-28 09:58:16 PM
FTA 'I don't mind making the effort to get my money's worth.'

Yea, she is all about being fair and just

// she is a thief, pure and simple, and should be charged with fraud
 
2013-11-28 09:59:13 PM

Ivo Shandor: If it's defective you get to exchange it for another one of the same item, otherwise you're charged a 15% restocking fee. Next problem?


THAT^
 
2013-11-28 10:01:53 PM

nickdaisy: They're not losing anything except a little money


Because she stole from them.
 
2013-11-28 10:02:24 PM
dilbert.com
 
2013-11-28 10:02:45 PM
You know who ELSE was a returnaholic?

www.celebrityclassicmacon.org
 
2013-11-28 10:09:09 PM
I have a friend who does this all the time. He's not so much a returnaholic as someone with poor impulse control. And that's why stores put up with it. The easy return policy encourages people to not think too much about their purchases. If it were difficult to return, less people would buy. The store knows that of the people who have buyers remorse, only a small percentage will go through the trouble of coming back. For every item they have to eat the cost of a return they probably make several hundred additional sales. Stores that sell mostly items that aren't prone to impulse purchases can get away with restocking fees and other hurdles for returns. For the rest, they want to make it as easy as possible for you to justify your impulse purchase to yourself. "I can always return it" is one of the best ways to make that happen.
 
2013-11-28 10:10:32 PM
In the game Space Colony, one of the entertainment options you can install for your colonists is the 'virtual shop', which consists entirely of a human-sized monitor featuring various products. I'd always wondered what the deal was with that since the colonists never seemed to take home anything, but now I think I understand; the entertainment was in the shopping, not the having.

/very zen.
 
2013-11-28 10:10:57 PM
Don't know why, but something tells me this chick does anal.

And it's FANTASTIC.
 
2013-11-28 10:12:12 PM

mcreadyblue: The Pope of Manwich Village: 28 years in retail. We call it "Returmia" and it should be recognized as a real disorder. Similar to Bulimia in that it's 90-95% women - depressed perfectionists with unrealistic expectations - that binge/buy and purge/return. They're often wealthy stay-at-home moms that spend the school hours shopping/returning.

I worked with a women that shopped all weekend and spent Mon-Thurs returning her purchase.

Every week. She had to rotate malls as the sakes women would avoid her.


I'm serious. Just 3 or 4 Returmics could ruin your month financially. We had one gal who - once we looked at her transaction history - was returning at a rate of 100 normal customers.

For those that think the stores are kept whole on returns. The average recovery rate on (let's say) returned electronics is 80% if you can move it open box in store or 35% on the secondary market if you have to move it sideways. Even if you get full credit from a supplier on a return, they eat it worse and eventually that in turn limits what they can do cost wise on the front end. Add the labor costs, processing fees, damage from shipping, fees to test even when it makes sense economically and billions are lost every year due to "No Fault Found" returns.
 
2013-11-28 10:15:50 PM

harrydorcas: I wonder if she is into what they call the "Ice Cream Outfit"?


I find it very disturbing that you knew that such a thing existed.
 
2013-11-28 10:19:10 PM

nickdaisy: To be fair, what's the big deal as long as the company is getting their product back?  They're not losing anything except a little money to stick it back on the rack and a lot of people like her buy something and then it doesn't look good so they should be able to return it.


Thats fine if they return it a day or two after they bought it, but some of these people return things weeks or even months after purchase which means it's now out of season and has to be either put on the clearance rack or just given to the Goodwill.
 
2013-11-28 10:23:41 PM
I bought one of those hinged thingies for grilling fish and when I got it home and removed the cardboard wrapper, I found that it was all crusted with charred food residue. Apparently someone had bought it, used it, then slid the cardboard wrapper back on, and returned it to the store. Farking scumbag.
 
2013-11-28 10:25:21 PM
what a coont,
 
2013-11-28 10:26:27 PM
Getting an outfit to attend a wedding or something and returning it after makes you a douche. But I have to admit to 'renting' a special Craftsman socket piece for an automotive project that I'd never need again. Wiped down with degreaser, put the plastic hanger back on, and back in the bag with the receipt. Returned the same day. Umm...it didn't fit.

/not proud mind you
 
2013-11-28 10:27:14 PM

TheSwizz: FTA:  The returner says that she nailed a screw into the soles of the boots to make them seem defective because she has 'worked in retail before, and if something is wrong with the merchandise, they will just take it back.'

Still FTA:  The return-crazed culprit says that she will dry-clean the clothes if necessary before returning them and that she has 'never returned damaged stuff.'

Wat?


Yeah, I saw that, either she's a liar, or it's just the usual lousy Daily Mail reporting.

Bearing in mind the source, and that therefore this woman probably does not even exist, I am going for "lousy Daily Mail reporting".
 
2013-11-28 10:29:36 PM

EngineerAU: I have a friend who does this all the time. He's not so much a returnaholic as someone with poor impulse control. And that's why stores put up with it. The easy return policy encourages people to not think too much about their purchases. If it were difficult to return, less people would buy. The store knows that of the people who have buyers remorse, only a small percentage will go through the trouble of coming back. For every item they have to eat the cost of a return they probably make several hundred additional sales. Stores that sell mostly items that aren't prone to impulse purchases can get away with restocking fees and other hurdles for returns. For the rest, they want to make it as easy as possible for you to justify your impulse purchase to yourself. "I can always return it" is one of the best ways to make that happen.


I've actually had an experience with that.  I was looking for a coat for my wife for Christmas and found I thought she'd really like.  The store's return policy, though, was that items could only be exchanged for in-store credit and there was literally nothing else in the store my wife would have liked.  So I ended up buying a different coat at a department store where I knew she could return it if she didn't like and get either the money back or something else she would wear.
 
2013-11-28 10:31:31 PM
My choice of retail delight was home housewars/kitchen stuff. People would return used cookware, especially after big cooking days (like the Superbowl). Company policy was to wash it extremely well and mark it down 30%. I built up a pretty good set of stainless steel cookware that way (which compounded with my employee discount).

I also had someone return a cast iron pan because it rusted (stupid twat ran it through the dishwasher).
 
2013-11-28 10:36:42 PM
There's always a few assholes that ruin it for everyone else.
 
2013-11-28 10:36:55 PM

AverageAmericanGuy: What a biatch. She's a no-good grifter.

This isn't an addiction. It's dickery. fark her.


Back in the late eighties, I worked in customer service in a thrift store with clothes etc.  Like a small Wal Mart.

Actually wore pressed shirts, so was made head of customer service in a month or two.

Had scumbag people come in every once and a while trying to return something without a receipt.

Problem was, we were not a chain.  I knew every single thing the store sold.  Since we had to do normal valid returns, call cashiers up to do price checks, return their departments stuff, etc.  All the day to day stuff of running a dept store.

Highlight of my day was turning these people out on their asses.
 
2013-11-28 10:37:37 PM
Most retailers have a system to track returns based on driver's licenses. It asks for the license before performing the return, and if they've returned too many items in a given time frame, it blocks their returns (it warns them on their last return). Multiple retailers will use the same database, too, so Wal-Mart will block someone if they've returned too much stuff at best buy.

It's somewhat awkward when people figure out that their douchebaggery has stuck them with the hard choice of deciding which $1000+ purchase they want to return, and which they want to keep. I had one guy that had purchased huge, expensive TVs for basketball games, each from different retailers, each returned after the game. He got to return the one he bought from us, but wouldn't be able to return the one he bought from target. He really seemed like he was going to cry when we told him.
 
2013-11-28 10:47:32 PM

Coolfusis: Most retailers have a system to track returns based on driver's licenses. It asks for the license before performing the return, and if they've returned too many items in a given time frame, it blocks their returns (it warns them on their last return). Multiple retailers will use the same database, too, so Wal-Mart will block someone if they've returned too much stuff at best buy.

It's somewhat awkward when people figure out that their douchebaggery has stuck them with the hard choice of deciding which $1000+ purchase they want to return, and which they want to keep. I had one guy that had purchased huge, expensive TVs for basketball games, each from different retailers, each returned after the game. He got to return the one he bought from us, but wouldn't be able to return the one he bought from target. He really seemed like he was going to cry when we told him.


What the hell is wrong with these people? If I can't buy a creature comfort I'd save up or learn to deal with it. There's a sense of entitlement and general classlessness around people like him.
 
2013-11-28 10:54:35 PM

super_grass: Coolfusis: Most retailers have a system to track returns based on driver's licenses. It asks for the license before performing the return, and if they've returned too many items in a given time frame, it blocks their returns (it warns them on their last return). Multiple retailers will use the same database, too, so Wal-Mart will block someone if they've returned too much stuff at best buy.

It's somewhat awkward when people figure out that their douchebaggery has stuck them with the hard choice of deciding which $1000+ purchase they want to return, and which they want to keep. I had one guy that had purchased huge, expensive TVs for basketball games, each from different retailers, each returned after the game. He got to return the one he bought from us, but wouldn't be able to return the one he bought from target. He really seemed like he was going to cry when we told him.

What the hell is wrong with these people? If I can't buy a creature comfort I'd save up or learn to deal with it. There's a sense of entitlement and general classlessness around people like him.


Exactly.  Maybe he'll learn not to be a jerk.  Unlikely, but just maybe.
 
2013-11-28 11:09:32 PM
A reality show for this kinda shiat can't be far behind. If I were a clerk and had to deal with this redundant blob of consumo-coontery (yes, my own word) or the schmucks from "Extreme Couponers" who buy $500 worth of stuff with just piles of coupons, I would probably drag them into the dressing room and flog them mercilessly.
 
2013-11-28 11:15:14 PM
returnahol
 
2013-11-28 11:16:49 PM
employed at a grocery store here(working up the ranks).  We live on margins.  The massive number of margins is what enables us to be well liked in the community, but in the same vein, our lax, in my opinion, return policy is the death of much of our profits.  We have a location that lends itself to the less desirable elements hanging out in the store, and even 2 ex-military, armed police standing duty and a camera system that casinos would be jealous of deters little if any of the crap that goes on.

One gent usually comes in for lunch/dinner.  Orders some chicken or short ribs from the back, and eats it on his way up to the front, ostensibly to pay for it up there.  One of two things happens.  He loses the box at some point in his meandering walk to the front, or he decides he is a little short on cash, so he leaves some of the chicken/ribs uneaten, and proceeds to return them for a refund of the "purchase" price.  Anything under a certain amount, and they get whatever the cash is, no questions.  The local scam artists hit us almost every day with this.  They have gotten good at figuring out exactly what products they need to grab off the shelf in order to get the maximum return.  They know the exact amount they need to be under to get cash, and they work in teams in order to pick out the most flustered, pissed off, or apathetic clerk to "return" their items with.

I hate those people.  They are taking money out of my pocket.  I wish we could do one of many things.  First-off, the returned items must have a receipt with them, or the returned money goes on a card.  The card cannot be used for anything other than foodstuffs.  Stuff you have to take home and cook to eat.  No more trading something you took off the shelf, "returned," and "buying" smokes.  3-strike rule.  Caught doing the above, and you are warned.  Time 2: final warning.  Caught a third time? Walked out in handcuffs; set foot in the store again and you get charged with trespassing and whatever we think we can throw at you that may or may not stick.

The worst is when the morons grab something off the shelf that they either have no business buying(ANYTHING tampax), or haven't the foggiest as to what the item does(I'd say something about condoms here, but it has yet to happen that someone has tried to return condoms).  The other day, guy comes up with a garlic press.  Says he needs to return the can opener, as it doesn't work.  On the packaging, which it is still inside, it clearly states that is is a Garlic Press.  What posessed some dude to swipe Whole Vanilla beans.  farkING 1/10th of an ounce is $20, and you're trying to tell me you bought 5 of the 1/2 ounce containers?   We don't carry that item .... but the closest store that does is calling and asking us to stall the guy while the police get there.  Turns out he did a smash and grab on the locked spice cabinet ... not knowing what was in there, though.  That and several cartons of American Spirits cigarettes pushed him over the limit to grand theft.

/bitter much? yes.  I like people, but damn, the shiat people will pull because they think you're just a lowly clerk
//twice, today, people "returned" things they had obviously pulled off the shelf ...
///yes, I am a lowly clerk, but I have the power to make your next, actual shopping experience into a living nightmare
////"that card isn't working, try another ... oh, no more cards?  Guess you won't be eating tonight..."
 
2013-11-28 11:31:12 PM

Jesus built my hybrid: There's always a few assholes that ruin it for everyone else.


The this is why we can't have nice things cat should bite her in the cooch.
 
2013-11-28 11:31:47 PM

Trance354: employed at a grocery store here(working up the ranks).  We live on margins.  The massive number of margins is what enables us to be well liked in the community, but in the same vein, our lax, in my opinion, return policy is the death of much of our profits.  We have a location that lends itself to the less desirable elements hanging out in the store, and even 2 ex-military, armed police standing duty and a camera system that casinos would be jealous of deters little if any of the crap that goes on.

One gent usually comes in for lunch/dinner.  Orders some chicken or short ribs from the back, and eats it on his way up to the front, ostensibly to pay for it up there.  One of two things happens.  He loses the box at some point in his meandering walk to the front, or he decides he is a little short on cash, so he leaves some of the chicken/ribs uneaten, and proceeds to return them for a refund of the "purchase" price.  Anything under a certain amount, and they get whatever the cash is, no questions.  The local scam artists hit us almost every day with this.  They have gotten good at figuring out exactly what products they need to grab off the shelf in order to get the maximum return.  They know the exact amount they need to be under to get cash, and they work in teams in order to pick out the most flustered, pissed off, or apathetic clerk to "return" their items with.

I hate those people.  They are taking money out of my pocket.  I wish we could do one of many things.  First-off, the returned items must have a receipt with them, or the returned money goes on a card.  The card cannot be used for anything other than foodstuffs.  Stuff you have to take home and cook to eat.  No more trading something you took off the shelf, "returned," and "buying" smokes.  3-strike rule.  Caught doing the above, and you are warned.  Time 2: final warning.  Caught a third time? Walked out in handcuffs; set foot in the store again and you get charged with trespassing and whatever we think ...


Another grocery store retailer here.  This describes our store to a T but even worse, if we say no they simply call corporate and it counts as a strike against our "OSAT" (overall satisfaction score) and then corporate tells us to do it anyway.  I have this one farking woman who skirts the coupons and instore savings and pays 1% of the ticket (yes, 1 percent) then goes to the return desk and returns everything for cash.  She is stealing from both the store and the company that has to honor the coupon.  And if we say no she has corporate on speed dial.  They'll bleed you dry and then go on to another store.  farkers.
 
2013-11-28 11:43:16 PM
"Anonymous returner" + The Daily Fail = Fake.
 
2013-11-28 11:46:09 PM

nickdaisy: To be fair, what's the big deal as long as the company is getting their product back?  They're not losing anything except a little money to stick it back on the rack and a lot of people like her buy something and then it doesn't look good so they should be able to return it.


They also screw employees out of commission if they earned any from the sale, when they could have been helping a more grateful customer. It's one thing if it's an honest return, but these returnaholics need to get a life and stop wasting everyone's time.
 
2013-11-28 11:48:56 PM

HighOnCraic: You know who ELSE was a returnaholic?

[www.celebrityclassicmacon.org image 150x265]


I'm glad a couple of people are old enough to find that funny.
 
2013-11-28 11:51:21 PM

lather: harrydorcas: I wonder if she is into what they call the "Ice Cream Outfit"?

I find it very disturbing that you knew that such a thing existed.


Yeah, I do too. ;)
 
2013-11-28 11:59:03 PM

pyrotek85: nickdaisy: To be fair, what's the big deal as long as the company is getting their product back?  They're not losing anything except a little money to stick it back on the rack and a lot of people like her buy something and then it doesn't look good so they should be able to return it.

They also screw employees out of commission if they earned any from the sale, when they could have been helping a more grateful customer. It's one thing if it's an honest return, but these returnaholics need to get a life and stop wasting everyone's time.


Yep. I did the whole church directory photo gig for awhile (they shuttled me into sales and claimed it was temporary until the area photog transfered or a school photog position opened up) and we got straight commission, no base pay. You'd have to kiss ass, suck up, and practically beg people to buy the hideous photos. Often they'd order to avoid the song and dance, write a check, and cancel the check as soon as they got home. Nothing like expecting one amount on your check come payday and getting 1/3 of it because of cancelled orders. One place was so bad about it I went from a projected $90 day to $6 actual pay due to cancellations.

/Quit not long after that
//gas cost made it that I was paying to work
///will never work that kind of sales ever again
 
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