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(The Verge)   Best Buy charges $799 for Nexus 5 phone available online at Google Play for $349, still can't understand why people buy online instead of from them   (theverge.com) divider line 89
    More: Asinine, Best Buy, Google Play, Google, markup, MSRP  
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3368 clicks; posted to Business » on 03 Nov 2013 at 10:16 AM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



89 Comments   (+0 »)
   
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2013-11-03 08:10:54 AM  
Well they take it out of the box and perform their patented Geek Squad optimizations on the device.  That's a value added service which raises the price.
 
2013-11-03 08:22:00 AM  
Fark Best Buy.  That company cannot go out of business soon enough.  I look forward to the day when it's only Wal Mart and Amazon.

Not really, but why in the hell did they think they could get away with this?  Who runs that shop?  Monkeys?
 
2013-11-03 08:28:08 AM  

BizarreMan: Well they take it out of the box and perform their patented Geek Squad optimizations on the device.  That's a value added service which raises the price.


See! We threw away the bubble wrap, added a screen protector sheet, and clicked the "Check for Updates" button two weeks ago. This phone is ready to use, my friend.
 
jbc [TotalFark]
2013-11-03 09:07:49 AM  
Hey, if there's someone clueless enough to buy a Nexus 5, there's someone clueless enough to drop eight bills on it.
 
2013-11-03 09:23:25 AM  
They match the price and they're not even dicks about it.
 
2013-11-03 09:59:55 AM  
I bet Google Play doesn't offer a 1 year extended warranty contract for only $100.00, though
 
2013-11-03 10:02:27 AM  

OregonVet: They match the price and they're not even dicks about it.


wat
 
2013-11-03 10:06:09 AM  

Lsherm: Fark Best Buy.  That company cannot go out of business soon enough.  I look forward to the day when it's only Wal Mart and Amazon.

Not really, but why in the hell did they think they could get away with this?  Who runs that shop?  Monkeys?


While to a large degree I agree with your sentiment, I gotta tell you, my local stores have invested in significant upgrades making the shopping experience vastly superior to what it used to be.  The layout is cleaner, the store is brighter and more welcoming.  Hell, even the staff I have encountered seem to be better educated and have a better grasp of the things they are selling.

I think there will still be a need for BB, but they have massively over saturated the market, as far as physical presence is concerned.  I live in Fairfax County, VA...I have 6 stores that I consider to be within a reasonable driving distance from my house.  There is no need for that many stores.
 
2013-11-03 10:16:25 AM  
ts1.mm.bing.net
 
2013-11-03 10:24:03 AM  

libranoelrose: OregonVet: They match the price and they're not even dicks about it.

wat


You just tell them who's got it lower and they go online to look it up and match it. I got about $60 off a phone that TigerDirect had cheaper but I wanted it that day. No trouble at all.
 
2013-11-03 10:24:37 AM  

jbc: Hey, if there's someone clueless enough to buy a Nexus 5, there's someone clueless enough to drop eight bills on it.


I'm thinking about the Nexus 5.  Because I like my android like I like my sex.  Plain Vanilla.  No Sense, Blur, TouchWiz.
 
2013-11-03 10:36:12 AM  

BizarreMan: jbc: Hey, if there's someone clueless enough to buy a Nexus 5, there's someone clueless enough to drop eight bills on it.

I'm thinking about the Nexus 5.  Because I like my android like I like my sex.  Plain Vanilla.  No Sense, Blur, TouchWiz.


With the T-Mobile $30 plan, it works out to $45 a month over 2 years. With no contract bullshiat to deal with. Totally worth it if you ask me, I was paying $25 a month for my dumbphone until my work finally demanded I upgrade. I'd rather have a bigger initial outlay then a subsidy w/ a contract, bymmv.
 
2013-11-03 10:36:23 AM  
No one pays $799 for one unless they want to.
 
2013-11-03 10:37:59 AM  
I'm still only landline, but the Galaxy S4 looked pretty cool.  I like a lot of space though, so the Nexus series is bigger, right?  Not as big as my Kindle though.

Not sure, what do?
 
2013-11-03 10:49:02 AM  
Meh.  So Best Buy's online pricing system wasn't updated as quickly as other sites.  This is somehow news?

/have you noticed that the Verge didn't actually go into a store?
//god forbid they get some exercise
 
2013-11-03 10:49:12 AM  

fisker: [ts1.mm.bing.net image 300x283]


?
 
2013-11-03 10:51:38 AM  

Lsherm: Fark Best Buy.  That company cannot go out of business soon enough.  I look forward to the day when it's only Wal Mart and Amazon.

Not really, but why in the hell did they think they could get away with this?  Who runs that shop?  Monkeys?


Must be nice being you.  That you can expend all this time and energy getting all fake outraged over a store.  What one could do with all that time you waste hating something that has zero impact on you.

/like moving out of your parents garage
 
2013-11-03 11:10:30 AM  

BizarreMan: Well they take it out of the box and perform their patented Geek Squad optimizations on the device.  That's a value added service which raises the price.


So in other words, they still make you stand in line after buying your product so you can listen to a high pressure warranty sales pitch.

No thanks!
 
2013-11-03 11:11:39 AM  

fisker: [ts1.mm.bing.net image 300x283]


Wut?
 
2013-11-03 12:00:50 PM  

jbc: if there's someone clueless enough to buy a Nexus 5


wat
 
2013-11-03 12:14:48 PM  
I have a Nexus 4 and I really like it. Not so cool with being connected to Goofgle for so many things, so  I have some things turned off. I am hoping that the realease of KitKat and the ensuing enabling of LTE (currently HSPA+) will be offset by better battery management. I bought the 4 because there is an available app to let the phone serve as a viewscreen/controller for the GoPro Hero 3.

I'm on virginmobile.ca, no contract.
 
2013-11-03 12:32:39 PM  

WhyteRaven74: jbc: if there's someone clueless enough to buy a Nexus 5

wat


JuniorBaconCheeseburger must be a iPhone user.
 
2013-11-03 12:48:33 PM  

Waldo Pepper: Marcus Aurelius: BizarreMan: Well they take it out of the box and perform their patented Geek Squad optimizations on the device.  That's a value added service which raises the price.

So in other words, they still make you stand in line after buying your product so you can listen to a high pressure warranty sales pitch.

No thanks!

Unless they bar the exit door, i'm not sure how "high pressure" the sales pitch rates.   a simple, No thank you and thanks for asking then hold up your hand and say if you start to ask again I walk with out spending any money. Never fails


Last time I was there, there were large goons at the check-out counter to "make sure" you got in the Geek Squad line and took your sales pitch like a man.

When I'm done checking out, I'd like to leave, thanks.  And I sure as hell don't want someone else opening my package for me.  That's part of the fun of shopping.
 
2013-11-03 12:57:27 PM  

gingerjet: Lsherm: Fark Best Buy.  That company cannot go out of business soon enough.  I look forward to the day when it's only Wal Mart and Amazon.

Not really, but why in the hell did they think they could get away with this?  Who runs that shop?  Monkeys?

Must be nice being you.  That you can expend all this time and energy getting all fake outraged over a store.  What one could do with all that time you waste hating something that has zero impact on you.

/like moving out of your parents garage


I'm sorry, did I insult your employer?  And how is your reading comprehension?
 
2013-11-03 12:58:02 PM  

jbc: Hey, if there's someone clueless enough to buy a Nexus 5, there's someone clueless enough to drop eight bills on it.


Hmm, arguably the best phone on the market and roughly half the price of the competition - I'd be skeptical, too.  If I didn't already have a PS4 and an Xbox One to pay for this month, I'd have ordered one the day it was available.
 
2013-11-03 01:04:46 PM  

jbc: Hey, if there's someone clueless enough to buy a Nexus 5...


Please do go on...on the presumption you're not trolling.
 
2013-11-03 01:10:36 PM  
a nexus 5 is only worth it if you use monster cables to hook it up and wear Beats by Dre
 
2013-11-03 01:16:02 PM  
www.fanboy.com
 
2013-11-03 01:17:50 PM  
Not sure, what do?

get a Windows phone; my son loves his and it syncs with your PC and XBox
 
2013-11-03 01:46:35 PM  

BizarreMan: Well they take it out of the box and perform their patented Geek Squad optimizations on the device.  That's a value added service which raises doubles the price.


FTFY.
 
2013-11-03 01:56:46 PM  

jbc: Hey, if there's someone clueless enough to buy a Nexus 5, there's someone clueless enough to drop eight bills on it.


Huh? Which Android device would you rather have?

Because, surely you're not about to break out into some iPhone fanboyism.
 
2013-11-03 01:59:41 PM  
Every once in a while I hear a feel good story of how some random person's Best Buy experience was terrific. Then I read 1,000 stories like this about BB before another feel good story..

The strange thing is that BB could be the "walk in online electronics store" if they wanted to. Not everyone wants to buy online and wait for FedEx. There are a lot of people who like to hold the object before they buy it. Yet BB cannot grasp that and continually shoots themselves in the foot with idiotic marketing like this..

Must be some weird "posting a loss actually turns a profit" financial model that works for BB.
 
2013-11-03 02:24:18 PM  

jbc: Hey, if there's someone clueless enough to buy a Nexus 5, there's someone clueless enough to drop eight bills on it.


Assuming that's not just a troll comment, what's wrong with it, in your opinion? I've got a nexus 4 and it's been the best phone I've ever owned. The only complaint I've got is that it won't take an SD card. It's not the absolute fastest phone on the market but it beats the hell out of any other device I've seen in that price segment. The 5 looks to continue that, at least on paper.
 
2013-11-03 02:57:28 PM  

Kyosuke: No one pays $799 for one unless they want to it's being written off as a business expense.


FTFY.
 
2013-11-03 03:18:34 PM  

Lsherm: Fark Best Buy.  That company cannot go out of business soon enough.


No, no. Where else can I go look at stuff before I buy it on Amazon?
 
2013-11-03 03:31:52 PM  

E_Henry_Thripshaws_Disease: Not sure, what do?

get a Windows phone; my son loves his and it syncs with your PC and XBox


Oh, you're good.
 
2013-11-03 03:40:43 PM  
My Nexus 5 ordered from the Google Store due to be shipped by November 15th is shipping today.

But I'll have to do without the $149 Monster USB cable from Best Buy.
 
2013-11-03 04:23:06 PM  

E_Henry_Thripshaws_Disease: Not sure, what do?

get a Windows phone; my son loves his and it syncs with your PC and XBox


wat
 
2013-11-03 04:35:26 PM  

flaminio: Lsherm: Fark Best Buy.  That company cannot go out of business soon enough.

No, no. Where else can I go look at stuff before I buy it on Amazon?


Actually, I heard they are basically dealing with this by leasing out large parts of floor space to Microsoft, Samsung, Google, and others. They sell products in these sections, but most of the profit comes from being a showroom for the products.
 
2013-11-03 04:56:15 PM  

syrynxx: E_Henry_Thripshaws_Disease: Not sure, what do?

get a Windows phone; my son loves his and it syncs with your PC and XBox

wat


Maybe he means the Smartglass app?  It's also available on iOS and Android though.

I'm really liking what I'm seeing with the upcoming Lumia 1520, but I still have a year left on my contract before I can upgrade and my Lumia 920 is still going strong, so I guess I'll skip this cycle and see what comes out next year.
 
2013-11-03 05:40:08 PM  
No body has mentioned the real reason why its soo expensive. It's so high so that in a month or two's time they can "discount" it by a few hundred $ to it's actual price and it will sucker people in.
 
2013-11-03 05:47:16 PM  

Norfolking Chance: No body has mentioned the real reason why its soo expensive. It's so high so that in a month or two's time they can "discount" it by a few hundred $ to it's actual price and it will sucker people in.




Well, it seems to be working well for JC Penneys.
 
2013-11-03 06:03:35 PM  
homelessdude:
The strange thing is that BB could be the "walk in online electronics store" if they wanted to.

They kind of are, to an extent.  It's just that BB isn't getting the sale, just the floor traffic.
 
2013-11-03 06:15:45 PM  

barefoot in the head: I have a Nexus 4 and I really like it. Not so cool with being connected to Goofgle for so many things, so  I have some things turned off. I am hoping that the realease of KitKat and the ensuing enabling of LTE (currently HSPA+) will be offset by better battery management. I bought the 4 because there is an available app to let the phone serve as a viewscreen/controller for the GoPro Hero 3.

I'm on virginmobile.ca, no contract.


My wife and I were paying about 150 per month for service for my Droid 3 and her iPhone 4 through Verizon.  I'm sick of paying that much, so at the end of our contract, we switched to Virgin. I downgraded to the cheapie ($75) Virgin Awe phone and I like it just as much as my Droid 3.

I replaced my wife's iPhone for $200.  We pay a total of $78 for our monthly plan, and we get unlimited texting and data.

Totally f'ing worth switching. The phones we had to buy will be paid for out of the savings in just a couple months.
 
2013-11-03 06:21:15 PM  

Mrs.Sharpier: fisker: [ts1.mm.bing.net image 300x283]

?


GardenWeasel: fisker: [ts1.mm.bing.net image 300x283]

Wut?


What are you guys so afraid of?
 
2013-11-03 06:31:45 PM  

homelessdude: Every once in a while I hear a feel good story of how some random person's Best Buy experience was terrific. Then I read 1,000 stories like this about BB before another feel good story..

The strange thing is that BB could be the "walk in online electronics store" if they wanted to. Not everyone wants to buy online and wait for FedEx. There are a lot of people who like to hold the object before they buy it. Yet BB cannot grasp that and continually shoots themselves in the foot with idiotic marketing like this..

Must be some weird "posting a loss actually turns a profit" financial model that works for BB.


Owning, operating, and staffing retail box stores costs money.  BB will never be able to underprice purely online stores with that overhead.  That being said, for a lot of items they aren't that far off from 'big name' online stores like Amazon, but Amazon tends to be on the higher side of most online retailers.
Right now the people primarily shopping retail are those who have the 'gotta have it now' mentality, those that are afraid of online shopping, those that like a hands on experience before purchasing, and those that have a lot of questions and want guidance from someone with experience.  Right now Best Buy is losing a lot of sales in the third group and completely failing the last one.

There are plenty of people who use BB as a free showroom to see an item in purpose, and then buy it online.  BB would be smart to adopt an aggressive internet price match policy for those customers, even if it means losing money on certain items.  They'll earn loyalty, and possibly be able to dig themselves back out of the hole with accessory, warranty, and installation add-ons.

The last group is more problematic to address.  Best Buy tries to keep costs low by paying crap wages, but that alongside their non-commissioned structure means there's little incentive for the salespeople to be at the top of their game in terms of product knowledge or customer service.  The either need to raise wages to a point where they can bring in better people, or move to a commission based structure that provides direct incentive for performance, and thus will drive people to improve their own performance.
 
2013-11-03 07:17:55 PM  

homelessdude: Every once in a while I hear a feel good story of how some random person's Best Buy experience was terrific. Then I read 1,000 stories like this about BB before another feel good story..


Not much call for "went to Best Buy and had no problems" articles.  Considering their revenue last year was around $50 billion, millions of customers fall into that category.

/never had a problem with my Best Buy, even with returns.
 
2013-11-03 07:39:42 PM  

Mister Peejay: homelessdude:
The strange thing is that BB could be the "walk in online electronics store" if they wanted to.

They kind of are, to an extent.  It's just that BB isn't getting the sale, just the floor traffic.


And the proles trafficking the floor have to dodge the creep trying to sell them on the devil's own DirecTV.

//DO NOT EVEN LOOK AT THE TELEVISIONS!
 
2013-11-03 07:42:53 PM  

jbc: Hey, if there's someone clueless enough to buy a Nexus 5, there's someone clueless enough to drop eight bills on it.


Am I missing something?  I mean, $800 is insane, but at $350-400, it's the single best bang for the buck in the phone market.  I challenge you to find a better phone for cheaper off-contract.
 
2013-11-03 07:45:29 PM  

Orgasmatron138: My wife and I were paying about 150 per month for service for my Droid 3 and her iPhone 4 through Verizon.  I'm sick of paying that much, so at the end of our contract, we switched to Virgin. I downgraded to the cheapie ($75) Virgin Awe phone and I like it just as much as my Droid 3.

I replaced my wife's iPhone for $200.  We pay a total of $78 for our monthly plan, and we get unlimited texting and data.

Totally f'ing worth switching. The phones we had to buy will be paid for out of the savings in just a couple months.


What the major carriers need to do is be upfront about the built-in subsidy under contract and give customers an automatic discount when they're out of contract or "BYOD."  They're getting close with disclosing what the costs are the "upgrade anytime for $xxx down and $xx a month" plans.

AFAIK, I'll keep paying the contract price when I I'm off contract with my Nexus 5.  *sigh*
 
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