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(Al Jazeera)   Three weeks after the Affordable Care Act's website's launch, even its most ardent supporters are asking where Bueller is   (america.aljazeera.com) divider line 215
    More: Obvious, Affordable Care Act, Lee University, 34th state, internet traffic, health insurance exchange, air launch, Bergen County, health cares  
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2451 clicks; posted to Politics » on 19 Oct 2013 at 6:59 PM (39 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-10-19 06:18:03 PM
Launch day I can give a pass.  This law has enough detractors already without those who support it getting frustrated at the enrollment process.  Fix this shiat, and fix it yesterday.
 
2013-10-19 06:23:33 PM
The republicans aren't denying unaffordable health insurance to the masses.  The worst website in the world administered by the biggest idiots in the US is denying insurance.

I was able to create an account on the 10th.  The site asked me to verify my identity and I uploaded a picture of my drivers license.  I waited until yesterday to find out that after I uploaded my document, I should  have gotten a confirmation number (I didn't).  When I called  to confirm the administrators had gotten my documentation, I couldn't proceed  because I lacked a confirmation number.

/idiots are running the asylum.  To think they (the government) didn't know this was going to be a disaster speaks volumes about their ineptitude.
 
2013-10-19 06:29:28 PM
It's not like all of the government employee programmers and admins were unable to work for the first two weeks+ of the roll out ...
 
2013-10-19 06:34:31 PM
I still don't understand why they didn't have a staggered rollout. Open up a few states each day. They must have known that peak load at launch would be way above the average load that they were equipped for.
 
2013-10-19 06:44:40 PM
media.tumblr.com
Its his day off, he's allowed to be...conspicuously absent
 
2013-10-19 06:49:48 PM
I've only poked around on the site, since I already have insurance through my employer. But I do wonder how the shutdown affected the site administrators, and the auxiliary call centers and so forth, since they have to interface with other parts of the government (like the IRS) that were shut down. Since none of the policies are supposed to kick in until the start of the new year, it seems like they have some time to work out system issues.
 
2013-10-19 07:08:23 PM
Breaking news from AP says 476,000 have signed up.
 
2013-10-19 07:09:02 PM

Somacandra: I've only poked around on the site, since I already have insurance through my employer. But I do wonder how the shutdown affected the site administrators, and the auxiliary call centers and so forth, since they have to interface with other parts of the government (like the IRS) that were shut down. Since none of the policies are supposed to kick in until the start of the new year, it seems like they have some time to work out system issues.


Perhaps, but we need to hear from the President what he is doing to prioritize his baby, or extend the grace period by however many months till they fix the issues. It is not fair or just to fine people who can't get coverage due to a failure of the govt site. Maybe they should get whoever did medicare.gov to work on it as that seems to be able to handle all aspects of user loads without issues.
 
2013-10-19 07:10:31 PM
Whiny motherfarkers.... Obama forces that farktard insurance industry to cover 30 MILLION more people and decouple health insurance from your job and all people can do is biatch that the system isn't perfect on day 1. Man you you pussy mother farkers and stop crying about the sky falling.  God, Americans are lazy...
 
2013-10-19 07:13:00 PM
"There's a lot of Monday morning quarterbacking going on," she said. "At this point in time, I am less interested in assigning blame and more interested in how quickly can it be fixed and what can we tell consumers."

Team Fix the Problem > Team Fix the Blame.

That noted, fix this shiat nowish.
 
2013-10-19 07:15:53 PM

NeoCortex42: I still don't understand why they didn't have a staggered rollout. Open up a few states each day. They must have known that peak load at launch would be way above the average load that they were equipped for.


Yeah, this was poorly done. I chalked the first week to too much demand, but by now this should have been handled.
 
2013-10-19 07:16:06 PM
What a farking disaster this is. It's beyond farking embarrassing at this point.
 
2013-10-19 07:19:07 PM
Yes, we know.  The LOGICAL choice is clearly single payer.  Everyone's on it, everyone's covered.  No forms, no checklists, no bronze/silver/gold crapola, no pretending that it's going to cost everyone more.  Just give every insurer the boot, and tell every provider that they just hit the jackpot, because they don't have to coordinate between hundreds of insurance policies anymore.  One payer.  Far, far better than this Obamacare crap.
 
2013-10-19 07:21:14 PM
This is what we call through the looking glass, people.

1. Propose universal healthcare in the 90s, it failed / never even really took off in congress.
2. Actually have a state enact universal healthcare with much success (Mitt Romney, MA).
3.  Have a president who isn't in your party enact the measure through legislative means and upheld through judicial means.
4. Outrage.
5. More outrage. Try to repeal it 41 times despite #1 and #2.  IT WAS YOUR F*CKING IDEA!
6. Shutdown the government so that despite the legislative and judicial backing there, the executive branch is hand tied to make the god damn f*cking thing work.
7. ???
8. Profit.
 
2013-10-19 07:21:42 PM
Many consumers contacted by Al Jazeera who had attempted to use the exchanges were supporters of the ACA

And the rest heard "Aljazeera" and thought "TERRISTS!" and hung up.
 
2013-10-19 07:23:51 PM
I'm getting farther in the application

I had been getting to the point where it had made me an account but died on the next screen
It seems that it may have a problem with the amount of cookies transmitted (or something like that). Tried dumping cookies and the cache and it didn't help.

Went to a totally different browser (Opera) and managed to log in and get all the way through the application. Whereupon it died trying to tell me if I had succeeded or not 'Page not found'

Now I can log in and it tells me I have a message. Can't find said message but this is progress.

Hey!! Found out how to view the message (not obvious). Annnddddd

System crashes with a page not found

None of this has anything to do with system load. It's just a badly written piece of carp.
 
2013-10-19 07:25:28 PM
And while they're at it I'd like them to fix some bugs in Skyrim too.
 
2013-10-19 07:25:29 PM
Looks like they hired consultants that hired programmers that don't understand load balancing.

The fact that it still isn't fixed makes me think the coding was REALLY, REALLY bad.

I hope they can get money back as recourse, but I'm guessing the consultants got 85%+ and have a contact that puts blame on the programmers. That's how tech contracts work.
 
2013-10-19 07:25:37 PM
The site itself was a bit annoying but what's more annoying is checking the formulary on all these plans and none of the insurance companies seem to cover both of my prescriptions. And some of the provider sites make it hard to find out for sure (Humana for example)

Wish there was an easy way to plug in a prescription and see who covers it.
 
2013-10-19 07:25:44 PM
That's what happens when government goes with the lowest bidder/cronyism contact (could be either but it's definitely one of the two) instead of the most competent for web design.  Dumbasses don't think about how it will take longer and cost more to fix shoddy workmanship than if they do it right the first time.
 
2013-10-19 07:29:24 PM

Fantasta Potamus: Looks like they hired consultants that hired programmers that don't understand load balancing.

The fact that it still isn't fixed makes me think the coding was REALLY, REALLY bad.

I hope they can get money back as recourse, but I'm guessing the consultants got 85%+ and have a contact that puts blame on the programmers. That's how tech contracts work.


Two things made me laugh:

There was no landing screen after I submitted my application. Makes it seem like an error even though it was successfully submitted (Both times). I don't think I've ever seen a form admission like that with no message of success.

The CSR didn't introduce herself to initiate the dialogue. So after I introduced myself and described the problem, and then waited a long time with no response, I went ahead and typed "Rachel, I feel like you aren't really there" and then finally I saw 'CSR is typing..'
 
2013-10-19 07:33:40 PM

shastacola: Breaking news from AP says 476,000 have signed up.


It's kind of amazing, isn't it? Think of it, a half a million people have signed up for a benefit they won't receive for 3 months. I wonder how many millions will be signed up in the next few weeks.
 
2013-10-19 07:34:56 PM
Obamacare left the seat up.
 
2013-10-19 07:35:06 PM

physt: Whiny motherfarkers.... Obama forces that farktard insurance industry to cover 30 MILLION more people and decouple health insurance from your job and all people can do is biatch that the system isn't perfect on day 1. Man you you pussy mother farkers and stop crying about the sky falling.  God, Americans are lazy...


No, what you don't seem to understand is that Barry O is the main programmer, sys admin, and customer service agent for the website. Obviously he should be on the ground fixing every problem by hand while simultaneously holding press conferences apologizing for what a huge failure all of Obamacare is and will be forever!
 
2013-10-19 07:35:42 PM
They ought to just throw a million dollars at Jakob Nielsen and let him run the fix.
 
2013-10-19 07:36:32 PM

SauronWasFramed: The republicans aren't denying unaffordable health insurance to the masses.  The worst website in the world administered by the biggest idiots in the US is denying insurance.

I was able to create an account on the 10th.  The site asked me to verify my identity and I uploaded a picture of my drivers license.  I waited until yesterday to find out that after I uploaded my document, I should  have gotten a confirmation number (I didn't).  When I called  to confirm the administrators had gotten my documentation, I couldn't proceed  because I lacked a confirmation number.

/idiots are running the asylum.  To think they (the government) didn't know this was going to be a disaster speaks volumes about their ineptitude.


Perhaps, just perhaps, if Republicans hadn't stalled funding, they could have begun building the website 1/2 a year earlier than they did, like they had planned. Then, they might have had time to beta test. Or, private companies with boatloads of talent could start becoming government contractors, and build the site themselves.  Or, we could all sit around and biatch about government workers' incompetence after we've already tied their hands behind their back.
 
2013-10-19 07:36:40 PM
What is going on with DemocratCare now?
 
2013-10-19 07:37:28 PM
I work on the fringes of IT, so I can say with some authority that the vast majority of IT people are functionally incompetent.  These problems don't surprise me in the slightest.

But in all seriousness, the main site is probably accessing multiple databases from remote servers in order to integrate with members of the marketplaces on a state by state basis.  Getting IT people to play nice with each others' networks is technically complicated at best.
 
2013-10-19 07:42:40 PM
I'm sure you'll find it's most ardent supporters defending it in this thread soon enough.


/the important thing is that we can safely blame someone else, or pretend it doesn't matter that it doesn't really work yet, or somehow deflect the criticism by attacking those who legitimately criticize it
 
2013-10-19 07:44:26 PM
Is it correct to say that the only people who have to use healthcare.gov instead of their state exchange are the ones who live in states that refused to work with the feds on the ACA?

Because, while I have some sympathy for their plight, they DID elect the people who chose to fark them.

My state's exchange site had a couple days of problems, but now is running just fine and my coverage is going to be excellent with a premium I can afford.
 
2013-10-19 07:52:14 PM

dave2198: SauronWasFramed: The republicans aren't denying unaffordable health insurance to the masses.  The worst website in the world administered by the biggest idiots in the US is denying insurance.

I was able to create an account on the 10th.  The site asked me to verify my identity and I uploaded a picture of my drivers license.  I waited until yesterday to find out that after I uploaded my document, I should  have gotten a confirmation number (I didn't).  When I called  to confirm the administrators had gotten my documentation, I couldn't proceed  because I lacked a confirmation number.

/idiots are running the asylum.  To think they (the government) didn't know this was going to be a disaster speaks volumes about their ineptitude.

Perhaps, just perhaps, if Republicans hadn't stalled funding, they could have begun building the website 1/2 a year earlier than they did, like they had planned. Then, they might have had time to beta test. Or, private companies with boatloads of talent could start becoming government contractors, and build the site themselves.  Or, we could all sit around and biatch about government workers' incompetence after we've already tied their hands behind their back.




Perhaps, just perhaps, the administration would have delayed implementation of the individual mandate like they did for the employers. Because they NEVER foresaw the failure of this website during beta testing.
 
2013-10-19 07:52:38 PM

ole prophet: What is going on with DemocratCare now?


People are registering and saving money, and getting insured for the first time in years. half a million so far.

The web site does need to be improved. But really, who would have figured that 26 Republican governors would let the feds build their web sites? States that did their own and didn't fight against insuring their citizens are doing fine.
 
2013-10-19 07:56:21 PM
Fortunately the vast majority of Americans will blame this on the GOP shutdown as part of their fanatical war against Obama, a notion I will expend absolutely no effort to disabuse them of.
 
2013-10-19 07:59:01 PM

NeoCortex42: I still don't understand why they didn't have a staggered rollout. Open up a few states each day. They must have known that peak load at launch would be way above the average load that they were equipped for.


yeah, because launching some states ahead of others isn't going to start a political shiatstorm. . .
 
2013-10-19 08:01:26 PM

ghare: ole prophet: What is going on with DemocratCare now?

People are registering and saving money, and getting insured for the first time in years. half a million so far.

The web site does need to be improved. But really, who would have figured that 26 Republican governors would let the feds build their web sites? States that did their own and didn't fight against insuring their citizens are doing fine.


Half a million so far.

Did the White House release those numbers? HHS? Hate to ask but a quote from them would probably help.
 
2013-10-19 08:06:46 PM
Welp, I just finalized my enrollment.

$1000 deductible, $4500 out of pocket max, $10-$30 copays depending on visit type, $10-$30 prescription drugs depending on generic/name brand, and with the tax credits, a minuscule premium. Now she'll be able to get the surgery she needs, keep her prescriptions up to date, and I don't have to shell out close to two grand a month for it.

Thanks, Obama!
 
2013-10-19 08:08:33 PM
I didn't have any problems signing up because I did it on Saturday night. Nobody was on there... The Chat help was even fast to respond. If you are going to sign up, do it right now.
 
2013-10-19 08:12:48 PM
aaannnnd AJA is now officially part of the Koch-Murdoch-Limbaugh unholy alliance against all that is good on future politics tab threads.
 
2013-10-19 08:13:23 PM

ghare: ole prophet: What is going on with DemocratCare now?

People are registering and saving money, and getting insured for the first time in years. half a million so far.

The web site does need to be improved. But really, who would have figured that 26 Republican governors would let the feds build their web sites? States that did their own and didn't fight against insuring their citizens are doing fine.


Well, the people who are going to save money are the old folks with pre-existing conditions.

Young healty people are going to be paying to support this

Annnd
I'm ok with this because I'm old and have pre-existing conditions.
Fark the young
 
2013-10-19 08:15:21 PM

CujoQuarrel: ghare: ole prophet: What is going on with DemocratCare now?

People are registering and saving money, and getting insured for the first time in years. half a million so far.

The web site does need to be improved. But really, who would have figured that 26 Republican governors would let the feds build their web sites? States that did their own and didn't fight against insuring their citizens are doing fine.

Well, the people who are going to save money are the old folks with pre-existing conditions.

Young healty people are going to be paying to support this

Annnd
I'm ok with this because I'm old and have pre-existing conditions.
Fark the young


Watch what you say, you'll be young one day too!
 
2013-10-19 08:16:26 PM

Cyclometh: Welp, I just finalized my enrollment.

$1000 deductible, $4500 out of pocket max, $10-$30 copays depending on visit type, $10-$30 prescription drugs depending on generic/name brand, and with the tax credits, a minuscule premium. Now she'll be able to get the surgery she needs, keep her prescriptions up to date, and I don't have to shell out close to two grand a month for it.

Thanks, Obama!


That's awesome, dude.   How much was the plan, and how much was your subsidy?
 
2013-10-19 08:23:36 PM
No problems here,  that more money can't fix.
 
2013-10-19 08:25:57 PM

NeoCortex42: I still don't understand why they didn't have a staggered rollout. Open up a few states each day. They must have known that peak load at launch would be way above the average load that they were equipped for.


So much this.  I work for a very large Community College District.  We don't allow our students to all enroll on the same day.  Imagine 30 million people trying to do anything on the same day.

If attacking the roll out is the best you've got, you're desperate.  It doesn't even go in to effect for another 74 days ffs.  You have until April before you would be penalized.
 
2013-10-19 08:26:14 PM

dave2198: SauronWasFramed: The republicans aren't denying unaffordable health insurance to the masses.  The worst website in the world administered by the biggest idiots in the US is denying insurance.

I was able to create an account on the 10th.  The site asked me to verify my identity and I uploaded a picture of my drivers license.  I waited until yesterday to find out that after I uploaded my document, I should  have gotten a confirmation number (I didn't).  When I called  to confirm the administrators had gotten my documentation, I couldn't proceed  because I lacked a confirmation number.

/idiots are running the asylum.  To think they (the government) didn't know this was going to be a disaster speaks volumes about their ineptitude.

Perhaps, just perhaps, if Republicans hadn't stalled funding, they could have begun building the website 1/2 a year earlier than they did, like they had planned. Then, they might have had time to beta test. Or, private companies with boatloads of talent could start becoming government contractors, and build the site themselves.  Or, we could all sit around and biatch about government workers' incompetence after we've already tied their hands behind their back.


I see the new talking points are out.

Bless your heart.
 
2013-10-19 08:27:24 PM

Notabunny: shastacola: Breaking news from AP says 476,000 have signed up.

It's kind of amazing, isn't it? Think of it, a half a million people have signed up for a benefit they won't receive for 3 months. I wonder how many millions will be signed up in the next few weeks.


I'm waiting to see if my employer plan steps up its game. If not, I'll be applying. We don't yet know what next year's insurance plan will be.
 
2013-10-19 08:31:37 PM

Yakk: NeoCortex42: I still don't understand why they didn't have a staggered rollout. Open up a few states each day. They must have known that peak load at launch would be way above the average load that they were equipped for.

Yeah, this was poorly done. I chalked the first week to too much demand, but by now this should have been handled.


But the government was shut down. Maybe get couldn't start fixing it until this week?
 
2013-10-19 08:32:54 PM

HMS_Blinkin: Yakk: NeoCortex42: I still don't understand why they didn't have a staggered rollout. Open up a few states each day. They must have known that peak load at launch would be way above the average load that they were equipped for.

Yeah, this was poorly done. I chalked the first week to too much demand, but by now this should have been handled.

But the government was shut down. Maybe get couldn't start fixing it until this week?


Isn't Obamacare funded separately? It shouldn't be affected.
 
2013-10-19 08:34:19 PM

ole prophet: ghare: ole prophet: What is going on with DemocratCare now?

People are registering and saving money, and getting insured for the first time in years. half a million so far.

The web site does need to be improved. But really, who would have figured that 26 Republican governors would let the feds build their web sites? States that did their own and didn't fight against insuring their citizens are doing fine.

Half a million so far.

Did the White House release those numbers? HHS? Hate to ask but a quote from them would probably help.


Why do you ask? You don't care. You just hate Romneycare.
 
2013-10-19 08:36:20 PM
Elegy: dave2198: SauronWasFramed: The republicans aren't denying unaffordable health insurance to the masses.  The worst website in the world administered by the biggest idiots in the US is denying insurance.

I was able to create an account on the 10th.  The site asked me to verify my identity and I uploaded a picture of my drivers license.  I waited until yesterday to find out that after I uploaded my document, I should  have gotten a confirmation number (I didn't).  When I called  to confirm the administrators had gotten my documentation, I couldn't proceed  because I lacked a confirmation number.

/idiots are running the asylum.  To think they (the government) didn't know this was going to be a disaster speaks volumes about their ineptitude.

Perhaps, just perhaps, if Republicans hadn't stalled funding, they could have begun building the website 1/2 a year earlier than they did, like they had planned. Then, they might have had time to beta test. Or, private companies with boatloads of talent could start becoming government contractors, and build the site themselves.  Or, we could all sit around and biatch about government workers' incompetence after we've already tied their hands behind their back.

I see the new talking points are out.

Bless your heart.
 Well, it took me and the rest of the paid shills a few days to recover from our humiliating whipping earlier this week, but we're back to be upset that people are getting better deals on their insurance
 
2013-10-19 08:38:10 PM

super_grass: HMS_Blinkin: Yakk: NeoCortex42: I still don't understand why they didn't have a staggered rollout. Open up a few states each day. They must have known that peak load at launch would be way above the average load that they were equipped for.

Yeah, this was poorly done. I chalked the first week to too much demand, but by now this should have been handled.

But the government was shut down. Maybe get couldn't start fixing it until this week?

Isn't Obamacare funded separately? It shouldn't be affected.


The government shutdown had no effect on users trying to sign up for Obamacare because money designated for the launch was approved in a previous session of Congress and didn't have to be approved again.
 
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