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(Quartz)   Replacing baristas with robots at Starbucks doesn't mean they will get your name right   (qz.com) divider line 71
    More: Amusing, Starbucks, industrial designers, coffee drinkers, cleaning product, legacy system, waiting in line  
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3068 clicks; posted to Main » on 17 Oct 2013 at 1:18 PM (44 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



71 Comments   (+0 »)
   
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2013-10-17 01:20:31 PM
Can't we just replace them all with scantily clad hot chicks? Then I really wouldn't mind if they got my order right.
 
2013-10-17 01:20:39 PM
Personally, I'm all for it. My Keurig always gets it right. Starbucks coffee tastes burnt whenever I've tried it. I think there's a lot of professions that need to go the way of the typewriter. Food service is a good example, along with pharmacists, some medical professions...the list is endless.
 
GBB
2013-10-17 01:21:22 PM
www.bet.com
 
2013-10-17 01:21:45 PM
Cool, thousands more jobs gone. But maybe a hundred added for maintaining and delivering the machines. So, you know, free market victory.
 
2013-10-17 01:22:11 PM
But then I want have to see their stupid butthurt faces when I don't offer them the tips they feel they are entitled to, and I won't have to hear about their hard hard lives and poorly chosen degrees.
 
2013-10-17 01:22:46 PM
Keurig is the Big Mac of coffee... though Starbucks is marginally better.
 
2013-10-17 01:23:16 PM
Yes just like when they tried the attendant free gas station near my house.

Purchasing an item is an experience, if I wanted machine made coffee I'd get it at home.

/but then I don't buy starbucks so maybe I'm wrong.
 
2013-10-17 01:24:09 PM

Cymbal: Can't we just replace them all with scantily clad hot chicks? Then I really wouldn't mind if they got my order right.


Look up Hot Spot Coffee in Waterford, MI. Drive thru coffee served by girls in lingerie. It's brilliant.
 
2013-10-17 01:28:38 PM

pancakeface: Cymbal: Can't we just replace them all with scantily clad hot chicks? Then I really wouldn't mind if they got my order right.

Look up Hot Spot Coffee in Waterford, MI. Drive thru coffee served by girls in lingerie. It's brilliant.


Indeed. But these places need to be everywhere, instead of sprinkled here and there.
 
2013-10-17 01:32:29 PM
i.dailymail.co.uk
 
2013-10-17 01:37:12 PM

wyltoknow: Cool, thousands more jobs gone. But maybe a hundred added for maintaining and delivering the machines. So, you know, free market victory.


It'll happen to a lot of professions, I think. Eventually society will reach a point where the majority of work can be done by a handful of people, and at that point the existing socio-economic model will need a major overhaul to prevent mass poverty.
 
2013-10-17 01:39:49 PM

Dahnkster: [i.dailymail.co.uk image 634x286]


Makes me what wonder what that person's name is supposed to be. Do you happen to know?
 
2013-10-17 01:43:37 PM

Fluid: wyltoknow: Cool, thousands more jobs gone. But maybe a hundred added for maintaining and delivering the machines. So, you know, free market victory.

It'll happen to a lot of professions, I think. Eventually society will reach a point where the majority of work can be done by a handful of people, and at that point the existing socio-economic model will need a major overhaul to prevent mass poverty.


Or people need to stop having so many damn kids. 2-3 is all you need. And if you are a single parent, no need to have more than one.
 
2013-10-17 01:51:49 PM
slurmed.com
 
2013-10-17 01:53:20 PM
Robot coffee??? Can't be worse than Starbucks.
Starbucks worst coffee on the planet, yes even worse the 7/11.
 
2013-10-17 01:53:26 PM

wyltoknow: Cool, thousands more jobs gone. But maybe a hundred added for maintaining and delivering the machines. So, you know, free market victory.


Farming used to be a valid career choice. So did travel agent. Things change, adapt or die.


Nacc: But then I want have to see their stupid butthurt faces when I don't offer them the tips they feel they are entitled to, and I won't have to hear about their hard hard lives and poorly chosen degrees.


Responding with "good" when they ask me how I'm doing is enough of a tip for those English majors. It allows them to feel superior to me as I run to my rat race job, working for the establishment... just another cog in the wheel.
 
2013-10-17 01:54:30 PM

Rembrant_Q_Einstein: Dahnkster: [i.dailymail.co.uk image 634x286]

Makes me what wonder what that person's name is supposed to be. Do you happen to know?


Doug.
 
2013-10-17 01:55:31 PM
Where this is really going to have an impact is at places like McDonald's. The tasks are simple and repeatable (like at a coffee shop).
 
2013-10-17 01:58:48 PM

Cymbal: Fluid: wyltoknow: Cool, thousands more jobs gone. But maybe a hundred added for maintaining and delivering the machines. So, you know, free market victory.

It'll happen to a lot of professions, I think. Eventually society will reach a point where the majority of work can be done by a handful of people, and at that point the existing socio-economic model will need a major overhaul to prevent mass poverty.

Or people need to stop having so many damn kids. 2-3 is all you need. And if you are a single parent, no need to have more than one.


That wont solve anything. The problem is that a smaller proportion of the population is needed to keep the population in the style to which they have become accustomed. Even if you reduce the population, the proportion that can't be gainfully employed (due to increases in efficency) stays the same.
 
2013-10-17 01:59:44 PM
I'm a factory automation engineer. A good part of my day is spend thinking up ways to automate *everything*.
It pays well.

/hate the game, not the playa
 
2013-10-17 02:03:15 PM
But how will a robot jizz in my latte the way I like it?
 
2013-10-17 02:06:16 PM

wyltoknow: Cool, thousands more jobs gone. But maybe a hundred added for maintaining and delivering the machines. So, you know, free market victory.


I'm cool with machines taking over jobs that unskilled labor can do. Our world wouldn't much worse if not for that one fact.
 
2013-10-17 02:06:46 PM

baconbeard: I'm a factory automation engineer. A good part of my day is spend thinking up ways to automate *everything*.
It pays well.

/hate the game, not the playa


I'm just finishing my second 4 axis cnc machine. NEMA 34 6A 1200 oz motors.

http://s608.photobucket.com/user/tercerotercero/media/IMG_0200.jpg.ht m l">http://i608.photobucket.com/albums/tt163/tercerotercero/IMG_0200.jp g">

http://s608.photobucket.com/user/tercerotercero/media/IMG_0201.jpg.ht m l">http://i608.photobucket.com/albums/tt163/tercerotercero/IMG_0201.jp g">

Yep. I'll build you one. Got $8000 burning a hole in your pocket?
 
2013-10-17 02:06:56 PM

baconbeard: I'm a factory automation engineer. A good part of my day is spend thinking up ways to automate *everything*.
It pays well.

/hate the game, not the playa


I'm a factory automation automation engineer.  A good part of my day is spent thinking about ways to automate automation engineers.
 
2013-10-17 02:08:21 PM

dj_bigbird: Where this is really going to have an impact is at places like McDonald's. The tasks are simple and repeatable (like at a coffee shop).


Jack In The Box already has a self service ordering kiosk in a couple hundred stores for testing (the other fast food places aren't far behind, I'm sure)  The only interaction you have with a live human (for now) is when the counter monkey places your order on the counter and calls out your number.  And they will figure out a way to get around that as well...
 
2013-10-17 02:08:24 PM
Hmmm. Let's try that again.


i608.photobucket.com

i608.photobucket.com
 
2013-10-17 02:10:47 PM
Honestly, this removes the cachet of overpaying for coffee.  The human interaction if part of the experience.  Once you've reduced it to a machine, no one will feel like they're getting their $5 worth.
 
2013-10-17 02:11:23 PM
Don't worry about getting my name right. I don't give a rat's ass about your name, why should I expect you to care about mine?
 
2013-10-17 02:11:45 PM
If it's a female barrista, I'm Mike Hunt.  If it's a dude, I'm Major Useless Art D. Gree
 
2013-10-17 02:13:21 PM

wyltoknow: Cool, thousands more jobs gone. But maybe a hundred added for maintaining and delivering the machines. So, you know, free market victory.


To say nothing of all the candlemakers who lost their jobs when electric lights were invented.
 
2013-10-17 02:14:53 PM

Josu: wyltoknow: Cool, thousands more jobs gone. But maybe a hundred added for maintaining and delivering the machines. So, you know, free market victory.

To say nothing of all the candlemakers who lost their jobs when electric lights were invented.


It's not how hard you work, but the value that you provide that determines employment and wages. 

/baristas are worthless
 
2013-10-17 02:16:13 PM

threadjackistan: Cymbal: Fluid: wyltoknow: Cool, thousands more jobs gone. But maybe a hundred added for maintaining and delivering the machines. So, you know, free market victory.

It'll happen to a lot of professions, I think. Eventually society will reach a point where the majority of work can be done by a handful of people, and at that point the existing socio-economic model will need a major overhaul to prevent mass poverty.

Or people need to stop having so many damn kids. 2-3 is all you need. And if you are a single parent, no need to have more than one.

That wont solve anything. The problem is that a smaller proportion of the population is needed to keep the population in the style to which they have become accustomed. Even if you reduce the population, the proportion that can't be gainfully employed (due to increases in efficency) stays the same.


Which is why I predict that people will start a lot of diy shops. Diy as opposed to machine produced. It will be expensive, but people will have the money to waste if other products continue to drop in price due to automation. Everyone would essentially monetise a hobby. We'll see the return of the manually knitted sweater as a mainstream item. Or buying a pan from an actual smith. Everyone will pick an area which they'll spend the extra money on while the necessities are bought at the mass produced price. In other words: we'll be buying needlessly expensive items as a form of luxury to keep shiat going.
 
2013-10-17 02:16:35 PM
And I will still be stuck behind the two women who can't decide whether to get a grande or a venti or if they should go skim milk so they can have a cookie.  And, of course, right after they order, they will change their minds when they look up and see on the huge board "Today's special - Pumpkin Spice".
 
2013-10-17 02:18:06 PM

Harry Freakstorm: And I will still be stuck behind the two women who can't decide whether to get a grande or a venti or if they should go skim milk so they can have a cookie.  And, of course, right after they order, they will change their minds when they look up and see on the huge board "Today's special - Pumpkin Spice".


The sea was angry that day my friends, like an old woman trying to send back coffee to a robot.
 
2013-10-17 02:18:50 PM

Dahnkster: [i.dailymail.co.uk image 634x286]


Can I get some background, or a link?  Tineye brings up nothing, and googling "starbucks reddit" brings up my lunch.
 
2013-10-17 02:23:52 PM

tricycleracer: Honestly, this removes the cachet of overpaying for coffee.  The human interaction if part of the experience.  Once you've reduced it to a machine, no one will feel like they're getting their $5 worth.


As a business, Starbucks won't care if the price goes down, as long as profits go up.  The real problem for Starbucks and their ilk is too much automation will destroy their business model.  Keurig has dramatically altered the game.  Why drive out of my way to get coffee when I have a Keurig at home and another at work?  Keurig offers wonderfully consistent coffee and there are stores now that let you mix and match K-cups from different brands so you have quite a lot of variety right at your fingertips.

The only way coffee shops can survive is to emphasize the human interaction or else push those really fancy dessert-like drinks masquerading as coffee.  I used to stop for coffee every morning but now with my Keurig, I haven't stopped in over a year.  Gets me to work earlier, saves me money and give me a place to hang out and chit chat with others doing the same thing.
 
2013-10-17 02:24:33 PM
So, it's a coffee vending machine.

Not new.  Not even close to new.  And stands exactly ZERO chance of replacing the coffee shop, no matter how good the coffee is or isn't.
 
kab
2013-10-17 02:24:34 PM

Fluid: wyltoknow: Cool, thousands more jobs gone. But maybe a hundred added for maintaining and delivering the machines. So, you know, free market victory.

It'll happen to a lot of professions, I think. Eventually society will reach a point where the majority of work can be done by a handful of people, and at that point the existing socio-economic model will need a major overhaul to prevent mass poverty.


Can't happen soon enough.   We're already at a point where we can actually support far higher unemployment numbers than we do, folks don't like it though, because eff you I've got mine.

At some point, those folks simply won't have a say in the matter, and it will be very interesting to observe.
 
2013-10-17 02:25:41 PM
This is a repeat. From 1947.
i40.tinypic.com
 
2013-10-17 02:30:32 PM

Slaves2Darkness: Robot coffee??? Can't be worse than Starbucks.
Starbucks worst coffee on the planet, yes even worse the 7/11.


so you are coffee expert & i too think starbucks drip coffee tastes of burnt ass, so let me ask you: are "good" coffee beans 'dry'  or 'oily'  ?

/ follow up, in a french press, how fine to you grind your beans?  to powder or chunky?
 
Ant
2013-10-17 02:40:31 PM
Will the robots keep people from taking drinks that aren't theirs?
 
Ant
2013-10-17 02:41:11 PM

inner ted: follow up, in a french press, how fine to you grind your beans?  to powder or chunky?


Chunky
 
Ant
2013-10-17 02:45:21 PM

inner ted: Slaves2Darkness: Robot coffee??? Can't be worse than Starbucks.
Starbucks worst coffee on the planet, yes even worse the 7/11.

so you are coffee expert & i too think starbucks drip coffee tastes of burnt ass, so let me ask you: are "good" coffee beans 'dry'  or 'oily'  ?

/ follow up, in a french press, how fine to you grind your beans?  to powder or chunky?


I live in Seattle, the supposed coffee capitol of the USA, but the best coffee beans I've ever had were the  Ethiopian Yirgacheffe from here Dawson Taylor - Boise, ID

Weird.
 
2013-10-17 02:55:43 PM
FTA: "And use the app to check out how long the wait is for a drink. Fifteen minutes? Just complete your order now, while you're walking across campus-it will be ready by the time you arrive."

I feel rally stupid for asking this but...what's to stop someone from stealing your coffee?
 
2013-10-17 02:56:18 PM
And I feel really stuipid for saying rally
 
2013-10-17 02:57:01 PM
Meant stoopid..
 
2013-10-17 02:58:15 PM
At least the robots won't biatch an moan if you don't tip them for handing you a donut.
 
2013-10-17 03:00:11 PM

wyltoknow: Cool, thousands more jobs gone. But maybe a hundred added for maintaining and delivering the machines. So, you know, free market victory.


These are hardly high paying careers. There are still plenty of low wage starter jobs. We just need to work on getting more real jobs back on US soil so fewer adults are stuck in the starter jobs.
 
2013-10-17 03:02:42 PM

Fluid: wyltoknow: Cool, thousands more jobs gone. But maybe a hundred added for maintaining and delivering the machines. So, you know, free market victory.

It'll happen to a lot of professions, I think. Eventually society will reach a point where the majority of work can be done by a handful of people, and at that point the existing socio-economic model will need a major overhaul to prevent mass poverty.


It would be fine if mechanization led to easier lives but mostly it leads to higher profits at the top much more than lower priced goods.
 
2013-10-17 03:19:02 PM

James10952001: wyltoknow: Cool, thousands more jobs gone. But maybe a hundred added for maintaining and delivering the machines. So, you know, free market victory.

These are hardly high paying careers. There are still plenty of low wage starter jobs. We just need to work on getting more real jobs back on US soil so fewer adults are stuck in the starter jobs.


Maybe we need more "creative" jobs. Artists, musicians, designers, writers, inventors...

Think of all the brainpower that's being wasted making coffee and pushing buttons.
 
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