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(Huffington Post)   Best ever customer service rep. Ever   (huffingtonpost.com) divider line 19
    More: Hero, Netflix, customer service representative  
•       •       •

33848 clicks; posted to Main » on 14 Oct 2013 at 1:22 AM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



Voting Results (Funniest)
View Voting Results: Smartest and Funniest

2013-10-14 12:04:10 AM  
5 votes:
img.geocaching.com

/that was pretty good, though
2013-10-14 07:21:15 AM  
3 votes:

fusillade762: tetsoushima: flup: All the service rep did was giggle and say "Lt" a few times....

I think the real story here is that the customer service rep wasn't a total asshole.  That being said, I'm sure dealing with customer 'issues' would put anybody on edge after a while.

Been there, done that. I've had people threaten to kill me over a fifty cent charge on their pre-paid cellphone account.


I've had a customer threaten to bomb the store over some spam text messaging charges when I worked for AT&T wireless (before the Cingular BS). That was an interesting day. Even after making the threat 2-3 times very explicitly and graphically he then gave me his account number, name and SSN last 4 so that I could "credit" his account. He must have been shocked when the state police gave him a visit instead.
2013-10-14 04:53:27 AM  
2 votes:

GlobalThunder: Anthracite: rooftop235: rocky_howard: gwenners: Shadyman: symptomoftheuniverse: worlddan: The My Little Pony Killer: But is this the real life?

Nope, just fantasy.

Caught in a landslide,

No escape from reality

Open your eyes

Look up to the skies and see,

I'm just a poor boy, I need no sympathy,

Because its easy come easy go

A little high, little low

Anyway the wind blows, doesn't really matter to me, to me

~

All of you scumbags up top. ^^ CLICK ON THIS.
2013-10-14 02:55:10 AM  
2 votes:
I grab my robe and wizard hat?
2013-10-14 02:49:25 AM  
2 votes:

RoxtarRyan: Straight Outta Wells Branch: He didn't fix the problem

Reps aren't there to fix problems. They aren't technicians or engineers. You honestly expect a level-1 rep to log into whatever server is hosting the files and start troubleshooting/diagnosing the problem? Do you honestly want a level-1 tech doing that? They are simply there for very basic damage control, maybe able to provide a refund for one month, and send tickets to whatever department they belong to. It's like talking to Comcast/Cox/Charter/TW/etc. If you think the person who answers the phone is going to start troubleshooting a line problem, you haven't had the [mis]pleasure of talking to any of them or working in any sort of similar industry.


Probably 100% true.
I also found it funny when I found out that certain call centers have rotating supervisors, ie "Cynthia, you're supervisor today," "Jack, today you're the supervisor."
So when you end up calling and feel that you are getting nowhere with the Rep and ask for the SUPERVISOR, all you get is another phone rep that makes you feel that your call was somehow escalated, but has no real added authority than the first Rep.


What companies should do is hire ex-phone sex operators:
-hello?
-good afternoon, sir, how may I help you?
-you can help me by getting my damn cable running again! This is my third time calling and it's still out!!1!
-wow...I'm so sorry to hear that, sir. I can actually see how stressed this is making you feel. Aw, heck, with your sexy voice, you make me wish I was over there just to give you a shoulder rub just so you could relax a bit.
-....
-...
-.

Presto, satisfied customer who won't be bothering you for at least half an hour while tech tries to get things done while the customer makes an egg and cheese sandwich.

Problem is that them you'll probably have more repeat problems. Kind of like Bruce Willis in Red tearing up his (social security?) checks just so that he could call and complain to the CS rep.
What you should do then is put a small rate on the call and gradually increase until you have a new side business!

/diversification FTW!!
2013-10-14 01:37:12 AM  
2 votes:

The My Little Pony Killer: But is this the real life?


Nope, just fantasy.
2013-10-14 12:07:18 PM  
1 votes:

TheOtherMisterP: The Netflix rep even used smileys. that takes you right out of role-play. THERE'S NO SMILEYS IN STAR TREK!


Picard finds your comment humorous

img.photobucket.com
2013-10-14 08:29:53 AM  
1 votes:
img.fark.net
2013-10-14 08:14:18 AM  
1 votes:
This one's real,  me vs iTunes.

img.fark.net
2013-10-14 07:18:41 AM  
1 votes:

HindiDiscoMonster: What is the password Data used to take over the Enterprise when he was summoned by his Father?

/No looking it up... must be from memory.


1234. Same as my luggage.
2013-10-14 03:38:59 AM  
1 votes:
[throws a bucket of water over subby, HufPo journalist]

That was mostly a one way conversation of STAR TREK-LADEN quotes. Hardly a BACK-AND-FORTH.

[/ END] Negative Nelly

A buddy of mine works for an ISP. Bored [most likely drunk and bored] I bombed his ISP's help desk via their generic online "contact us" form.

"I'm interested in upgrading my 28.8 kilobaud internet connection to a 1.5 megabit fiber optic T1 line. Will you be able to provide an IP router that's compatible with my token ring ethernet LAN configuration?"

i40.tinypic.com

About ½ an hour later I get the correct email response:

"[silence] Can I have some money now?"

xXtra marks coz even tho' it was a safe bet, he's taken a slight risk by going on record, massively against company policy, and asking me for money up front.

Nicely played, good sir!

xXtra bonus marks coz IT WAS A CHICK who replied to me from their delp desk. A risk taking chick with a sense of humour??? And a computer tech Simpsons fan at that. I farking fell in love right there.

// Fark it! Started typing this reply well over an hour ago. Life got in the way.
2013-10-14 02:02:41 AM  
1 votes:

Larry Mahnken: RoxtarRyan: But moving on, this has got to be staged. The rep would've been fired for lack of professionalism (coming across as possibly mocking the customer). If that person was talking to my parents or some of my coworkers, the rep would've gotten a screen full of "WTF YOU THINK THIS IS A JOKE YOU %#!$&@( JACKASS??!??", which is how, sadly, most people would likely react to something like that.

Your parents and co-workers sounds like really well-adjusted people.


Sigh... I'm the fruit of my parent's loins. As for my co-workers.... well, they are just the "old man yells at cloud" types.
2013-10-14 02:02:25 AM  
1 votes:

Straight Outta Wells Branch: He didn't fix the problem


That's what makes him so good at his job. Customer remained boned, but left happy.
2013-10-14 01:56:09 AM  
1 votes:

RoxtarRyan: But moving on, this has got to be staged. The rep would've been fired for lack of professionalism (coming across as possibly mocking the customer). If that person was talking to my parents or some of my coworkers, the rep would've gotten a screen full of "WTF YOU THINK THIS IS A JOKE YOU %#!$&@( JACKASS??!??", which is how, sadly, most people would likely react to something like that.


Your parents and co-workers sounds like really well-adjusted people.
2013-10-14 01:55:56 AM  
1 votes:

worlddan: The My Little Pony Killer: But is this the real life?

Nope, just fantasy.


Caught in a landslide,
2013-10-14 01:51:56 AM  
1 votes:

Straight Outta Wells Branch: He didn't fix the problem


He fixed the cable?
2013-10-14 01:30:34 AM  
1 votes:
He didn't fix the problem
2013-10-14 01:28:48 AM  
1 votes:
But he didn't fix the cable.
2013-10-13 11:56:05 PM  
1 votes:
Okay, that was pretty funny.
 
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