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(BusinessWeek)   The secret to being a successful tech company CEO is throwing tantrums at underlings who don't meet your high standards. For Jeff Bezos, it starts with an emailed "?" and escalates fast   (businessweek.com) divider line 72
    More: Obvious, Jeff Bezos, CEO, Amazon, Zappos, Bharara, Larry Ellison, professional network, Bentonville  
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6626 clicks; posted to Business » on 10 Oct 2013 at 7:31 PM (48 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-10-10 07:19:45 PM
Nice that a CEO cares about what is missing off customers an holds people responsible.
 
2013-10-10 07:21:03 PM

SirVagTheTighty: Nice that a CEO cares about what is missing off customers an holds people responsible.


?
 
2013-10-10 07:30:17 PM
Not writing shiatty code and not having slow servers comes to mind.
You reading this, my CEO?
 
2013-10-10 07:32:59 PM

SirVagTheTighty: Nice that a CEO cares about what is missing Pissing off customers and holds people responsible.


Damn auto correct.

//sent from a kindle HD
 
2013-10-10 07:43:39 PM

SirVagTheTighty: Nice that a CEO cares about what is missing off customers an holds people responsible.


I just figured out what you did there.... ;)
 
2013-10-10 08:01:53 PM
That actually sounds like a miserable place to work.
 
2013-10-10 08:26:59 PM

MrHappyRotter: That actually sounds like a miserable place to work.


Yeah, why try to help customers out? That's all hard and stuff. Just send out random crap to everyone and put your feet up on the desk the rest of the day; that's the mark of true business success!
 
2013-10-10 08:34:49 PM

Oakenhelm: MrHappyRotter: That actually sounds like a miserable place to work.

Yeah, why try to help customers out? That's all hard and stuff. Just send out random crap to everyone and put your feet up on the desk the rest of the day; that's the mark of true business success!


I don't think you read far enough into the article.
 
2013-10-10 08:46:59 PM

MrHappyRotter: That actually sounds like a miserable place to work.


I think it is.  That talks about the top but at the bottom they have gotten tons of shiat for how they treat their warehouse guys.  There is a lot of stuff about warehouses being 120 degrees and them being stingy with breaks etc.  They have one by us, from what I've heard they are notorious for that 'we will schedule you in 4 hour windows, which we can cancel with no notice, you are required to stay up to 12 hours' bs.  So basically your shift starts at say 9pm.  You can show up and they say 'sorry, we don't need you', or you can work until 1 and be sent home or have to stay, repeat again 5.

I feel bad supporting them sometimes due to the worker treatment, but god damn if their customer service isn't awesome.  Frankly I don't know anyone they compete with (even b&m) that treats employees well so I figure I'd much rather give money to someone that is focusing on customer service than just fark everyone!
 
2013-10-10 08:57:13 PM
From everything I've ever heard from current and former Amazon employees, it's a terrible place to work.

One common theme is that management is actively out to sabotage employee performance. They'll work you to the bone, then find some minor quibble to bring up at review time to refuse to increase salary. Another common occurrence is to suddenly find one's self in a constant state of probation for false reports of underperformance. The managers then use this probation tool to keep entire teams in fear of losing their jobs and to keep them working long hours as a result.

I wouldn't wish it on anyone. But damned if I don't love their service.
 
2013-10-10 08:57:32 PM

meadowbrook: Oakenhelm: MrHappyRotter: That actually sounds like a miserable place to work.

Yeah, why try to help customers out? That's all hard and stuff. Just send out random crap to everyone and put your feet up on the desk the rest of the day; that's the mark of true business success!

I don't think you read far enough into the article.


I read the whole thing. Would I enjoy a boiler room office environment? No, I would not. But my Amazon customer service experiences have been nothing short of fantastic so whatever the fark he is doing, it's working. I spend a lot of money there and have for years. They appear to be aware of it because when I have the rare problem they roll out the red carpet for me. Laptop didn't have a feature listed in the ad... 'Please return it at our expense or if you prefer you can keep it and we'll give you a $300 rebate.' Had a problem with some digital content downloads, THEY CALLED ME ON THE PHONE WITHIN 30 SECONDS, returned the money for the purchases... and gave me the stuff for free the next morning.

Is the bezos a jerk to work for? Probably. So was gates. So was jobs. Seems to be a trend... But more importantly, Amazon has fantastic customer service and it seems to be getting even better.

A case in point - my wife bought me some fleece sweat pants for Xmas from a different large retailer - cables. They didn't make their promised ship date AND sent the wrong size. A month later she was still dealing with it and their remedy of sending a freaking cabelas gift card I'll never use was an insult. All she wanted to do was get her money back. Never would have happened at Amazon and even if it had I'd have had the money back in a day. As a result it'll be a cold day in hell before I buy anything online from cabelas again. Amazon is killing the competition on service.
 
2013-10-10 09:22:46 PM

JohnBigBootay: meadowbrook: Oakenhelm: MrHappyRotter: That actually sounds like a miserable place to work.

Yeah, why try to help customers out? That's all hard and stuff. Just send out random crap to everyone and put your feet up on the desk the rest of the day; that's the mark of true business success!

I don't think you read far enough into the article.

I read the whole thing. Would I enjoy a boiler room office environment? No, I would not. But my Amazon customer service experiences have been nothing short of fantastic so whatever the fark he is doing, it's working. I spend a lot of money there and have for years. They appear to be aware of it because when I have the rare problem they roll out the red carpet for me. Laptop didn't have a feature listed in the ad... 'Please return it at our expense or if you prefer you can keep it and we'll give you a $300 rebate.' Had a problem with some digital content downloads, THEY CALLED ME ON THE PHONE WITHIN 30 SECONDS, returned the money for the purchases... and gave me the stuff for free the next morning.

Is the bezos a jerk to work for? Probably. So was gates. So was jobs. Seems to be a trend... But more importantly, Amazon has fantastic customer service and it seems to be getting even better.

A case in point - my wife bought me some fleece sweat pants for Xmas from a different large retailer - cables. They didn't make their promised ship date AND sent the wrong size. A month later she was still dealing with it and their remedy of sending a freaking cabelas gift card I'll never use was an insult. All she wanted to do was get her money back. Never would have happened at Amazon and even if it had I'd have had the money back in a day. As a result it'll be a cold day in hell before I buy anything online from cabelas again. Amazon is killing the competition on service.


I don't know if its luck or they crack the hell down on their sub retailers too, but when you complain to a third party seller they move fast and always include 'please do not contact amazon until we have attempted to correct the situation' in their replys.

I've had a few things not show up or have others problems.  Either through amazon or their subs a 10 second description of the problem was all it took.  'hey I never received this' always just gets a 'we are sorry for the inconvenience.  We are next daying another one right now.  A return label is included in case the other one shows up.'
 
2013-10-10 09:25:57 PM

AverageAmericanGuy: From everything I've ever heard from current and former Amazon employees, it's a terrible place to work.

One common theme is that management is actively out to sabotage employee performance. They'll work you to the bone, then find some minor quibble to bring up at review time to refuse to increase salary. Another common occurrence is to suddenly find one's self in a constant state of probation for false reports of underperformance. The managers then use this probation tool to keep entire teams in fear of losing their jobs and to keep them working long hours as a result.

I wouldn't wish it on anyone. But damned if I don't love their service.


A lot of companies in the IT industry do that. It is shiatty.
 
2013-10-10 09:39:34 PM

AverageAmericanGuy: From everything I've ever heard from current and former Amazon employees, it's a terrible place to work.

One common theme is that management is actively out to sabotage employee performance. They'll work you to the bone, then find some minor quibble to bring up at review time to refuse to increase salary. Another common occurrence is to suddenly find one's self in a constant state of probation for false reports of underperformance. The managers then use this probation tool to keep entire teams in fear of losing their jobs and to keep them working long hours as a result.

I wouldn't wish it on anyone. But damned if I don't love their service.


Give everyone a 10% store discount and call it even.
 
2013-10-10 09:39:41 PM

AverageAmericanGuy: From everything I've ever heard from current and former Amazon employees, it's a terrible place to work.

One common theme is that management is actively out to sabotage employee performance. They'll work you to the bone, then find some minor quibble to bring up at review time to refuse to increase salary. Another common occurrence is to suddenly find one's self in a constant state of probation for false reports of underperformance. The managers then use this probation tool to keep entire teams in fear of losing their jobs and to keep them working long hours as a result.

I wouldn't wish it on anyone. But damned if I don't love their service.


Slavery: Gets shiat done.
 
2013-10-10 09:42:06 PM
I've been using Amazon since 1997.  In that time I've had to call them 4 times and it's all been within the past couple of years.

1. First Kindle Fire they released I bought.  It had a bad pixel.  Called them and they next day aired me a new one and told me to return the bad one in the box that the new one came in.  I was on the phone for 10 minutes max.  They didn't even question there was an issue or force me to go through a single futile troubleshooting step.

2. I had already bought and downloaded several movies with that first Fire.  I wiped it, activated the second one, but for some reason the download licenses weren't being released by the first device.  I called them again, and the guy was honestly surprised about the bug...this was literally a few days after the Fires had first come out.  He asked if I would mind talking to one of their Kindle tech folks because they wanted to get the details to try to replicate the problem, but said it wasn't mandatory.  I agreed, they handed me off to another guy who was genuinely curious how things had played out.  Wound up bullshiatting with him for 15 minutes.  To compensate for the bug, they doubled the amount of download licences for every movie I owned until they fixed it.

3. I bought a digital movie and the next morning it went on sale for like 10 bucks off.  I called just out of curiosity to see if I could get a price match and they refunded me the entire purchase so I could buy it at the lower price...this after I had watched it.

4. A few weeks ago I accidentally one click purchased the standard def version of an entire season of a show I wanted in HD.  I called them and they flipped it to HD for me.

My point of that entire long, not-so-cool-story-bro is that I'm still amazed at it all.  I can't get that type of attention and service if I get in the car and go to any retailer around my house and request help in person.  4 times--in 16 years mind you--and I've never waited on hold, never been told no, and in scenario #3 up there they had every justification in the world to say no, hell I expected them too.

Providing that quality of service cannot be easy or else everyone would do it.  I'm certain it demands a huge effort from the employees and there's a constant pressure to perform at a very high level.  But it farking works.  There's nothing I won't buy from them first if it's available because I'm absolutely confident I'll never be hassled if the purchase is farked up in any way at all.
 
2013-10-10 09:50:16 PM
Amazon got my loyalty concerning a leather jacket I ordered. A pricey jacket, and when I received it one of the leather collars had a flaw. Filled out the form to exchange the jacket, and the replacement came pretty fast in good condition, before I even sent the original back. And I had 30 days to return the original. Excellent customer service.

I thought the "?" thing was something my old boss overdid in her communications. She would hound you by phone call, email and IM all within a space of a minute, sometimes as you were responding either to her email or IM. She was just rude. If I didn't answer her instant message right away, she would send another asking if I was there at my desk. Micromanaging at its worst.
 
2013-10-10 09:51:27 PM
I wish Mr. Bezos would sit down at a computer and order items from Amazon.com and from sellers on Amazon.com

He would soon find out how terribly both Amazon and many sellers on Amazon currently treat his customers.

Ive gone back to buying things on eBay. The selection isn't what it used to be and that's probably a good thing. After all, if Amazon.com is going to allow direct sales from China then I'll just buy my crap off of eBay. It's better at dealing with bait and switch now than Amazon.com is.
 
2013-10-10 10:02:49 PM
My only beef with Amazon is that their website is a clusterfark. I've seen flea markets that are better organized.
 
2013-10-10 10:03:09 PM
I started using Amazon to buy motorcycle parts. They've got a lot of stuff advertised, and it's usually as cheap as you can find it. I've had 2 problems out of about 10 orders, both with 3rd party sellers. One polite inquiry in each case, and my shiat was priority mailed the next day. Not sure what Amazon does to those guys if they fark up orders placed through Amazon, but it must be really unpleasant. Good.
 
2013-10-10 10:09:11 PM

AverageAmericanGuy: One common theme is that management is actively out to sabotage employee performance. They'll work you to the bone, then find some minor quibble to bring up at review time to refuse to increase salary. Another common occurrence is to suddenly find one's self in a constant state of probation for false reports of underperformance. The managers then use this probation tool to keep entire teams in fear of losing their jobs and to keep them working long hours as a result.


I know five people who work there and all of them love it.  And they are being paid at or above industry average. They just stole one of our guys with a 30% pay increase.  The only quibble I've heard is that the store discount is complete shiat (10% off up to 1k a year so you save a measly 100 bucks).
 
2013-10-10 10:10:46 PM

TheShavingofOccam123: I wish Mr. Bezos would sit down at a computer and order items from Amazon.com and from sellers on Amazon.com

He would soon find out how terribly both Amazon and many sellers on Amazon currently treat his customers.

Ive gone back to buying things on eBay. The selection isn't what it used to be and that's probably a good thing. After all, if Amazon.com is going to allow direct sales from China then I'll just buy my crap off of eBay. It's better at dealing with bait and switch now than Amazon.com is.


6/10
 
2013-10-10 10:22:36 PM

TheShavingofOccam123: I wish Mr. Bezos would sit down at a computer and order items from Amazon.com and from sellers on Amazon.com

He would soon find out how terribly both Amazon and many sellers on Amazon currently treat his customers.

Ive gone back to buying things on eBay. The selection isn't what it used to be and that's probably a good thing. After all, if Amazon.com is going to allow direct sales from China then I'll just buy my crap off of eBay. It's better at dealing with bait and switch now than Amazon.com is.


Heh. I'm pretty sure that's a joke. If I buy anything from eBay you can be assured of 3 things... Amazon ain't got it, I can't get it locally, and I'm prepared, if not completely expecting, to be disappointed. Depends on what you're shopping for but if it's some user-packaged used item - which is the only thing eBay is any good for - then it's a crapshoot at best. Don't even get me started on their shipping times, shipping reliability, or shipping prices.
 
2013-10-10 10:54:22 PM
Newsflash -

You have to weed through shiatty employees to find the good ones.  It's usually a process that's better done quickly instead of dragged out for years.
 
2013-10-11 12:07:30 AM
I like the fact that his email address is public. Years ago my grandmother told me to "start at the top" when complaining because the top management is usually being shielded.
 
2013-10-11 12:16:41 AM

TheShavingofOccam123: I wish Mr. Bezos would sit down at a computer and order items from Amazon.com and from sellers on Amazon.com

He would soon find out how terribly both Amazon and many sellers on Amazon currently treat his customers.

Ive gone back to buying things on eBay. The selection isn't what it used to be and that's probably a good thing. After all, if Amazon.com is going to allow direct sales from China then I'll just buy my crap off of eBay. It's better at dealing with bait and switch now than Amazon.com is.





8/10
 
2013-10-11 12:25:02 AM

TheShavingofOccam123: I wish Mr. Bezos would sit down at a computer and order items from Amazon.com and from sellers on Amazon.com

He would soon find out how terribly both Amazon and many sellers on Amazon currently treat his customers.

Ive gone back to buying things on eBay. The selection isn't what it used to be and that's probably a good thing. After all, if Amazon.com is going to allow direct sales from China then I'll just buy my crap off of eBay. It's better at dealing with bait and switch now than Amazon.com is.


I've actually ordered some shirts from a Korean company on Amazon. Dirt cheap and high quality, although the sizing can be a bit of a hassle. Even with the shipping I payed less than similar stuff at a local retailer and they were more durable.
 
2013-10-11 12:44:34 AM
Jerks tend to be more successful because the business world is full of lazy, incompetent people, and the only way to get them to do anything is to rip the shiat out of them, usually publicly.
 
2013-10-11 12:55:24 AM
Know a guy who works for AMZ. Calls it a "sweatshop for smart people."
 
2013-10-11 01:10:52 AM
I have a cousin who works there; he has been there for a while too.  After reading the article I suppose the fact that he's a real asshole has probably been helpful.
 
2013-10-11 01:21:36 AM
I'm surprised that nobody has commented that Bezos' biological father didn't even know his son was a tech billionaire until the writer of the article told him.
 
2013-10-11 01:23:39 AM

dummr.files.wordpress.com

 
2013-10-11 01:37:46 AM

FitzShivering: Jerks tend to be more successful because the business world is full of lazy, incompetent people, and the only way to get them to do anything is to rip the shiat out of them, usually publicly.


i.qkme.me
 
2013-10-11 01:52:57 AM
That article took a weird, weird turn halfway through
 
2013-10-11 01:53:57 AM
Amazon is astroturfing Fark

?
 
2013-10-11 02:17:08 AM

AverageAmericanGuy: From everything I've ever heard from current and former Amazon employees, it's a terrible place to work.

One common theme is that management is actively out to sabotage employee performance. They'll work you to the bone, then find some minor quibble to bring up at review time to refuse to increase salary. Another common occurrence is to suddenly find one's self in a constant state of probation for false reports of underperformance. The managers then use this probation tool to keep entire teams in fear of losing their jobs and to keep them working long hours as a result.

I wouldn't wish it on anyone. But damned if I don't love their service.


Let me put it this way:  Amazon's signing bonus takes 4 years to vest, but 70% of their workforce leaves in 3.
 
2013-10-11 03:12:38 AM

JohnBigBootay: meadowbrook: Oakenhelm: MrHappyRotter: That actually sounds like a miserable place to work.

Yeah, why try to help customers out? That's all hard and stuff. Just send out random crap to everyone and put your feet up on the desk the rest of the day; that's the mark of true business success!

I don't think you read far enough into the article.

I read the whole thing. Would I enjoy a boiler room office environment? No, I would not. But my Amazon customer service experiences have been nothing short of fantastic so whatever the fark he is doing, it's working. I spend a lot of money there and have for years. They appear to be aware of it because when I have the rare problem they roll out the red carpet for me. Laptop didn't have a feature listed in the ad... 'Please return it at our expense or if you prefer you can keep it and we'll give you a $300 rebate.' Had a problem with some digital content downloads, THEY CALLED ME ON THE PHONE WITHIN 30 SECONDS, returned the money for the purchases... and gave me the stuff for free the next morning.

Is the bezos a jerk to work for? Probably. So was gates. So was jobs. Seems to be a trend... But more importantly, Amazon has fantastic customer service and it seems to be getting even better.

A case in point - my wife bought me some fleece sweat pants for Xmas from a different large retailer - cables. They didn't make their promised ship date AND sent the wrong size. A month later she was still dealing with it and their remedy of sending a freaking cabelas gift card I'll never use was an insult. All she wanted to do was get her money back. Never would have happened at Amazon and even if it had I'd have had the money back in a day. As a result it'll be a cold day in hell before I buy anything online from cabelas again. Amazon is killing the competition on service.


No shiat. I love Amazon, and I don't care if Bezos is the biggest prick on the planet.  I'm not working for him.

My son is autistic and hadn't figured out that videos on Amazon cost money, and spent about $100 on digital content.  I called and explained the situation.  Normally, digital content is a no-refund thing.  I could hear the guy scrolling through my purchase history, and after about three seconds of that, he says "Mr. Party, we're sorry this happened.  Let me refund the whole thing."   I've also had them completely replace a 1st gen Kindle Fire, even after it was out of warrantee.

All other things being equal, I'll buy from Amazon every time.
 
2013-10-11 04:31:25 AM

TheShavingofOccam123: I wish Mr. Bezos would sit down at a computer and order items from Amazon.com and from sellers on Amazon.com

He would soon find out how terribly both Amazon and many sellers on Amazon currently treat his customers.

Ive gone back to buying things on eBay. The selection isn't what it used to be and that's probably a good thing. After all, if Amazon.com is going to allow direct sales from China then I'll just buy my crap off of eBay. It's better at dealing with bait and switch now than Amazon.com is.


You prefer non-direct sales from China? Since everything is made there anyway.

Oh, but you'd like the choice?

Even things that say they're not are still made there. They'll design and produce the pieces there, ship them to, say, Europe, the purchaser adds a little tweak, slaps "made in Austria" on the box, and marks it up ten fold.

Might as well be able to buy direct from the source.
 
2013-10-11 08:02:41 AM

JohnBigBootay: meadowbrook: Oakenhelm: MrHappyRotter: That actually sounds like a miserable place to work.

Yeah, why try to help customers out? That's all hard and stuff. Just send out random crap to everyone and put your feet up on the desk the rest of the day; that's the mark of true business success!

I don't think you read far enough into the article.

I read the whole thing. Would I enjoy a boiler room office environment? No, I would not. But my Amazon customer service experiences have been nothing short of fantastic so whatever the fark he is doing, it's working. I spend a lot of money there and have for years. They appear to be aware of it because when I have the rare problem they roll out the red carpet for me. Laptop didn't have a feature listed in the ad... 'Please return it at our expense or if you prefer you can keep it and we'll give you a $300 rebate.' Had a problem with some digital content downloads, THEY CALLED ME ON THE PHONE WITHIN 30 SECONDS, returned the money for the purchases... and gave me the stuff for free the next morning.

Is the bezos a jerk to work for? Probably. So was gates. So was jobs. Seems to be a trend... But more importantly, Amazon has fantastic customer service and it seems to be getting even better.

A case in point - my wife bought me some fleece sweat pants for Xmas from a different large retailer - cables. They didn't make their promised ship date AND sent the wrong size. A month later she was still dealing with it and their remedy of sending a freaking cabelas gift card I'll never use was an insult. All she wanted to do was get her money back. Never would have happened at Amazon and even if it had I'd have had the money back in a day. As a result it'll be a cold day in hell before I buy anything online from cabelas again. Amazon is killing the competition on service.


Yes.  I think I've been ordering things from Amazon since they were just a bookstore, and have been a Prime member almost as soon as it launched.  I've only had two problems with products: once, they sent me the wrong thing (it was an older model), so they immediately sent me a new one and then told me to keep the old one, too.  Another time, there was a problem with a product that was intermittent.  They overnighted a new one.

A guy I work with bought a new Kindle, and he was brand new to Amazon.  His Kindle failed after three days while he was on vacation.  He sent a half-hearted e-mail, and got a response within an hour: give us your hotel's address, and we'll overnight you a new one.  And they did.  Pretty spectacular.
 
2013-10-11 08:11:03 AM

SirVagTheTighty: MrHappyRotter: That actually sounds like a miserable place to work.

I think it is.  That talks about the top but at the bottom they have gotten tons of shiat for how they treat their warehouse guys.  There is a lot of stuff about warehouses being 120 degrees and them being stingy with breaks etc.  They have one by us, from what I've heard they are notorious for that 'we will schedule you in 4 hour windows, which we can cancel with no notice, you are required to stay up to 12 hours' bs.  So basically your shift starts at say 9pm.  You can show up and they say 'sorry, we don't need you', or you can work until 1 and be sent home or have to stay, repeat again 5.

I feel bad supporting them sometimes due to the worker treatment, but god damn if their customer service isn't awesome.  Frankly I don't know anyone they compete with (even b&m) that treats employees well so I figure I'd much rather give money to someone that is focusing on customer service than just fark everyone!


They treat their warehouse people worse than Walmart dose. Total Farkers ignore this so they can still do business with them and not feel like douches when complaining on Walmart threads.
 
2013-10-11 08:11:57 AM
Amazon is nearly 20 years old? I remember when they first launched and how for years they were on the brink of folding. I feel old now.
 
2013-10-11 08:18:50 AM

aevorea: Amazon is nearly 20 years old? I remember when they first launched and how for years they were on the brink of folding. I feel old now.


"I remember when everybody hung out on MySpace"

"I remember when LiveJournal was the hottest blogging site!"

"Yea, well, I remember when Amazon only sold books"

"Yea? I remember gopher protocol!"

"Gopher? Pfft. I remember when all you had were 2400 baud connections to a local BBS!"

/ I remember when MTV played music videos
// I remember when I had to go live with my aunt and uncle in Ohio because my parents thought Three Mile Island was going to kill everyone
 
2013-10-11 08:30:26 AM
Nemo's Brother:

They treat their warehouse people worse than Walmart dose. Total Farkers ignore this so they can still do business with them and not feel like douches when complaining on Walmart threads.

The knob slobbers in this thread are like the Ronald Reagan fanboys of this generation: once you start looking into Amazon, they are pretty farked up, but gosh they are so charismatic!
 
2013-10-11 08:43:33 AM

JohnBigBootay: Is the bezos a jerk to work for? Probably. So was gates. So was jobs. Seems to be a trend... But more importantly, Amazon has fantastic customer service and it seems to be getting even better.


The thing those three have in common is, while they are(were) pricks, they LISTEN(ed).  Even in this article you see it.  The CEO starts out fuming about some actual problem, says this thing MUST be done, and an argument ensues and a compromise is reached.  The worst environments I've worked in are where the boss is so domineering that only the sycophants speak up.  A disastrous strategy is pursued and people meekly try to steer things in a slightly less bad direction.  Real leaders know they need some people who will tell them clearly that the wheaties has piss on it and not milk, without being punished for doing so.

Of course you could be like many CEOs (Ballmer) and surround yourself with people who actually think that piss is an entirely appropriate cereal topping and that customers will think so too.
 
2013-10-11 08:48:33 AM

FitzShivering: Jerks tend to be more successful because they think the business world is full of lazy, incompetent people, and they believe the only way to get them to do anything is to rip the shiat out of them, usually publicly.


I put the missing qualifiers back in for you.

I'm just trying to figure out what the initial problem was.  A person shopped item X, but didn't buy it.  Amazons ends out an email that says "hey, if you're interested in item X, we also have items Y and Z".  This seems pretty common.  Was the person embarrassed because they thought someone at Amazon knew they were looking at anal lube?

And Amazon's front page still does this all the time.  Read a funny product review of some kinky thing that George Takei finds, and your front page is full of similar shiat for days.
 
2013-10-11 08:51:31 AM
I prefer the SAS ;
 
2013-10-11 09:02:01 AM

Bacontastesgood: JohnBigBootay: Is the bezos a jerk to work for? Probably. So was gates. So was jobs. Seems to be a trend... But more importantly, Amazon has fantastic customer service and it seems to be getting even better.

The thing those three have in common is, while they are(were) pricks, they LISTEN(ed).  Even in this article you see it.  The CEO starts out fuming about some actual problem, says this thing MUST be done, and an argument ensues and a compromise is reached.  The worst environments I've worked in are where the boss is so domineering that only the sycophants speak up.  A disastrous strategy is pursued and people meekly try to steer things in a slightly less bad direction.  Real leaders know they need some people who will tell them clearly that the wheaties has piss on it and not milk, without being punished for doing so.

Of course you could be like many CEOs (Ballmer) and surround yourself with people who actually think that piss is an entirely appropriate cereal topping and that customers will think so too.


This - if this story was supposed to provide an example of egregious corporate bullying - I'm not feeling it. I've had very good bosses who've pitched worse fits than that, and as a boss, I've pitched worse fits myself. Point is, pissed-off bossman listened, and things got worked out. That isn't bullying - that's a good boss, who cares about the work, being human.
I do not intend to defend Amazon here - they are engaging in some practices that are questionable, and people have to make up their own minds as to how they should balance their feelings about such things against their own desires and self-interest - it's a personal decision. I'm not morally qualified to instruct, here.
 
2013-10-11 09:23:50 AM
I actually had a "bad" experience with Amazon, Gizmodo Deals promoted a bike like for $30 on Amazon, usually it's 70 or $100 dollars. Yes, I know, too good to be true, but they kept it up for at least a day and Gizmodo isn't some "some guy with a blog" site so I ordered it the next day, they charge my card, say the order is processed and two days later they cancel my order and refund my money.

I complained because of all of the above and the best the customer service would do was to just apologize.

But every other time I've had an issue with them, they were more than accommodating, so I still think I'm ahead of the game.
 
2013-10-11 09:24:50 AM

vudukungfu: Not writing shiatty code and not having slow servers comes to mind.
You reading this, my CEO?


You work for Facemybook?
 
2013-10-11 10:09:21 AM
My job for the last 17 years has been higher-end IT software installations, specifically for help desks and IT service management. In short, I've seen how a lot of big companies treat customers.

Some of these companies have ombudsmen that advocate on the customer's behalf but most do not - especially when you are talking about service centers for things like manufacturing, etc.

Bezos is essentially acting as the customer's ombudsman, except that he can't be ignored, unlike most of the ombudsmen in the world.  They have to deal with him and the best way to deal with him is to fix the problem.

I think this is why Amazon's customer service is so good.  I got a bad pair of 3D glasses for my projector.  I didn't even have everything set up yet so I wasn't in a rush, but one pair was just toast.  The left lens did not work at all.  So, I requested a replacement - I wasn't in a rush and didn't ask for anything to be expedited.

They showed up 15 hours later, FedEx overnight express morning delivery.  That's like $40 at least for an $80 pair of glasses.

This is why I'll be paying for Amazon Prime for the foreseeable future.
 
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