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(KGW Portland)   You know that email you got from Comcast, threatening to arrest you for not paying your bill? Well, it's about as realistic as a 9-1 cable appointment   (kgw.com ) divider line
    More: Unlikely, Comcast, phishing scam, account balances  
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2904 clicks; posted to Business » on 06 Oct 2013 at 12:59 PM (3 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



28 Comments     (+0 »)
 
View Voting Results: Smartest and Funniest
 
2013-10-06 09:24:56 AM  
It's sad that I was surprised it was a scam. Comcast hates us.
 
2013-10-06 10:13:00 AM  

b2theory: It's sad that I was surprised it was a scam. Comcast hates us.


Comcast in my area is weirdly not bad in terms of quality and price. Not nearly as terrible as Frontier was when they bought the FIOS business from Verizon, and I routinely had problems just ligging on and paying my bill because of their computer systems. Hell, they even play nice with my Tivo, with their techs being very quick to activate my cable cards through three different Tivos and On Demand (with 3D) even supported on the Tivo.
 
2013-10-06 10:49:30 AM  
This scam is plausible precisely because of what a farking dreadful company Comcast is
 
2013-10-06 11:44:05 AM  

Tigger: This scam is plausible precisely because of what a farking dreadful company Comcast is


Well, and bill collectors of all kinds try to pull this shiat all the time, threatening criminal action on what is a completely civil matter. And it works.

/expects to see debtor prisons reopening very soon
 
2013-10-06 12:03:26 PM  
makeameme.org
 
2013-10-06 12:10:14 PM  

jake_lex: Tigger: This scam is plausible precisely because of what a farking dreadful company Comcast is

Well, and bill collectors of all kinds try to pull this shiat all the time, threatening criminal action on what is a completely civil matter. And it works.

/expects to see debtor prisons reopening very soon


That is actually illegal. Know your rights.

I wasn't sure if this was a scam when I read subby's headline so much as an overzealous local Comcast office.

Creditors aren't allowed to threaten creditees with police or jail time according to the Fair Credit Reporting Act. Which I would link if the website wasn't shut down. WTF??? (Yeah... I'm sure the website requires constant monitoring since the law has changed so much in the last few days.)

Anyway... if a creditor threatens you with jail, physical violence, uses profanity, harassment or refuses to stop contacting you at work, refuses to stop contacting you after you issue a cease and desist... etc. You have cause for legal action against them.

Of course... pay your bills and none of this is an issue... but shiat happens to good people... etc.

Corporate Comcast would know this. Local offices... maybe not so much. Comcast would know to pursue civil means.
 
2013-10-06 01:31:35 PM  
Comcast sucks. Bill collectors suck. Most people suck.
 
2013-10-06 01:37:24 PM  
Ball said although he didn't fall for it, he's afraid others will and hopes companies can include a warning letter when they send out their monthly bills.

Yeah, that'll do it, another piece of boilerplate that nobody will ever read. But Comcast ought to do it anyway, just so when some customer gets duped and makes an enraged phone call they can say, "Hey, we warned you about this on page 4 of your bill. It's in the 4-point type in paragraph 27."
 
2013-10-06 01:45:00 PM  

Mad_Radhu: b2theory: It's sad that I was surprised it was a scam. Comcast hates us.

Comcast in my area is weirdly not bad in terms of quality and price. Not nearly as terrible as Frontier was when they bought the FIOS business from Verizon, and I routinely had problems just ligging on and paying my bill because of their computer systems. Hell, they even play nice with my Tivo, with their techs being very quick to activate my cable cards through three different Tivos and On Demand (with 3D) even supported on the Tivo.


It's because they have to compete in your area. I'm jealous that you get a choice.

For many of us it's "Cable company X" or be a hermit without TV and internet.
 
2013-10-06 02:58:17 PM  
Uverse UI is horrid
/That's all I have to say
 
2013-10-06 03:11:26 PM  
zamboni:
Creditors aren't allowed to threaten creditees with police or jail time according to the Fair Credit Reporting Act. Which I would link if the website wasn't shut down. WTF??? (Yeah... I'm sure the website requires constant monitoring since the law has changed so much in the last few days.)


It's a federal website.  They are considered non-essential services and as such cannot be maintained legally during the shutdown.
 
2013-10-06 03:24:32 PM  
In other news, people don't know how to verify what domain the sender's from.
 
2013-10-06 04:47:31 PM  

MusicMakeMyHeadPound: Mad_Radhu: b2theory: It's sad that I was surprised it was a scam. Comcast hates us.

Comcast in my area is weirdly not bad in terms of quality and price. Not nearly as terrible as Frontier was when they bought the FIOS business from Verizon, and I routinely had problems just ligging on and paying my bill because of their computer systems. Hell, they even play nice with my Tivo, with their techs being very quick to activate my cable cards through three different Tivos and On Demand (with 3D) even supported on the Tivo.

It's because they have to compete in your area. I'm jealous that you get a choice.

For many of us it's "Cable company X" or be a hermit without TV and internet.


Probably true. They were kind of shiatty before FIOS came along. SciFi HD was as pixelated as a badly encoded YouTube video.
 
2013-10-06 04:56:39 PM  
In my area (Sacramento), Comcast is really good about keeping appointment times. They give two-hour windows, and tend to show up in the first few minutes.

I saw a contractor in the parking lot, once, just sitting in his van. I asked him if he needed help finding an apartment or something, and he said he was just waiting until 10 o'clock it, because customers surprisingly don't like it when they show up early.
 
2013-10-06 05:36:31 PM  

1000 Ways to Dye: In my area (Sacramento), Comcast is really good about keeping appointment times. They give two-hour windows, and tend to show up in the first few minutes.

I saw a contractor in the parking lot, once, just sitting in his van. I asked him if he needed help finding an apartment or something, and he said he was just waiting until 10 o'clock it, because customers surprisingly don't like it when they show up early.


I've had vendors just call and tell me they got done with the prior job earlier than expected and ask if its okay if they come by now. Apparently that's an alien concept for some.
 
2013-10-06 05:55:01 PM  
FTA: "And it's happened to countless others, who's bills were not past due, either."

Why do companies hire "journalists" who haven't even mastered third grade English?
 
2013-10-06 06:26:52 PM  
The Department of Justice Investigators have actively tried to stop it. "They've tried to trace the ISP addresses and a lot of them are overseas and a lot of them are in the Dominican Republic."

i1301.photobucket.com
 
2013-10-06 07:47:06 PM  
Sending people fake collection letters to defraud them?

I may be able to quit my job going door to door selling fake LifeAlert bracelets!
 
2013-10-06 07:47:28 PM  

1000 Ways to Dye: In my area (Sacramento), Comcast is really good about keeping appointment times. They give two-hour windows, and tend to show up in the first few minutes.

I saw a contractor in the parking lot, once, just sitting in his van. I asked him if he needed help finding an apartment or something, and he said he was just waiting until 10 o'clock it, because customers surprisingly don't like it when they show up early.


In my area, they will simply 'forget' to make an appointment at all and randomly show up with about five minutes' warning ("Hi, I'm circling the block, where should I park?")

This happened just two weeks ago when my company upgraded to a Comcast Business line. We'd finally received approval from City Hall to order the service and had signed the contract Friday afternoon. Tuesday morning, when I (the company's IT person) am off-site fixing computer issues at one of our sister branches, I receive a frantic call from my supervisor telling me the installer was there. By the time I made it back to the main office (a matter of 30 minutes), the installer had already unplugged enough lines from my server racks, and coiled the ethernet cables neatly on a hook on the wall (so I couldn't easily tell which ports were unplugged from the racks) that it took 3 hours to fix the damage he'd caused.
 
2013-10-06 07:50:57 PM  

DrPainMD: FTA: "And it's happened to countless others, who's bills were not past due, either."

Why do companies hire "journalists" who haven't even mastered third grade English?


Given what journalism pays (like $20k - $30k/year for a small news outlet like this), you pretty much only get idiots, masochists and independently wealthy kids who just don't give a f*ck.
 
2013-10-06 08:31:53 PM  
Then why am I posting from this small room with a toilet with no lid? You mean I can just walk out of here?
 
2013-10-06 09:07:35 PM  
FTFA

 if you get a threatening email or bill claiming you're delinquent, call the company on the phone before you respond to anything.

its a good thing they make it so easy to talk to a real farking person then
 
2013-10-06 09:12:34 PM  

SN1987a goes boom: It's a federal website. They are considered non-essential services and as such cannot be maintained legally during the shutdown.


I think his point was more to the effect of "I know it is shut down, but why cant they just leave the website up?"  im curious too, but I freely admit to knowing nothing about how the series of tubes actually work.  csb... my college's website was only accessible during working hours... WTF?
 
2013-10-06 09:55:59 PM  

Vexed Thespian: SN1987a goes boom: It's a federal website. They are considered non-essential services and as such cannot be maintained legally during the shutdown.

I think his point was more to the effect of "I know it is shut down, but why cant they just leave the website up?"  im curious too, but I freely admit to knowing nothing about how the series of tubes actually work.  csb... my college's website was only accessible during working hours... WTF?


What's messed up is the page displays for half a second before redirecting and disabling the page-back link.

Anyone got an add-on that can disable this redirect script?
 
2013-10-06 10:22:38 PM  

1000 Ways to Dye: In my area (Sacramento), Comcast is really good about keeping appointment times. They give two-hour windows, and tend to show up in the first few minutes.

I saw a contractor in the parking lot, once, just sitting in his van. I asked him if he needed help finding an apartment or something, and he said he was just waiting until 10 o'clock it, because customers surprisingly don't like it when they show up early.


Speaking as a subcontracted cable guy whose company books two hour arrival windows (not this company. I drive a big red van in the great white north)

He probably called them and they're not home and he can't get his dispatcher to close the call as customer not home until its actually the time window, even if its like... five minutes to.
 
2013-10-07 12:40:24 AM  

Saberus Terras: Vexed Thespian: SN1987a goes boom: It's a federal website. They are considered non-essential services and as such cannot be maintained legally during the shutdown.

I think his point was more to the effect of "I know it is shut down, but why cant they just leave the website up?"  im curious too, but I freely admit to knowing nothing about how the series of tubes actually work.  csb... my college's website was only accessible during working hours... WTF?

What's messed up is the page displays for half a second before redirecting and disabling the page-back link.

Anyone got an add-on that can disable this redirect script?


In Firefox, under Options/Advanced/General/Accessibility, there's an option for "Warn me when websites try to redirect or reload the page." If you select this option, it blocks the redirect. And in telling you this, I may have just violated the DMCA. Oh well.
 
2013-10-07 10:52:23 AM  

drjekel_mrhyde: Uverse UI is horrid
/That's all I have to say


I have SuddenLink, and when I log in to their website, they don't give any indication that I was successful. It just reloads the page.
 
2013-10-07 12:20:17 PM  

zamboni: Of course... pay your bills and none of this is an issue...


Oh malarkey.  I recently had Comcast try to scare me into paying a 400 dollar bill at an address I didn't live at for a month prior to when it started accumulating on an account I never had my name on in the first place.
 
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