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(WTSP)   One of the things NOT to do when you are a 911 operator: Make fun of the caller   (wtsp.com) divider line 44
    More: Florida, life imprisonments, operators  
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7753 clicks; posted to Main » on 27 Sep 2013 at 5:25 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-09-27 03:14:22 PM  
Damn, Lakeland PD. Now all you have to do is hire George Zimmerman.
 
2013-09-27 03:20:51 PM  
I don't think 911 was the right choice to call if he wasn't actively threatening/propositioning her (why couldn't you call the non-emergency line?), but at the same time there's no excusing the conduct of the operator and dispatcher here.
 
2013-09-27 03:26:47 PM  

Amberwind: I don't think 911 was the right choice to call if he wasn't actively threatening/propositioning her (why couldn't you call the non-emergency line?), but at the same time there's no excusing the conduct of the operator and dispatcher here.


What else is the woman to do? A police man shows up demanding she farks him. Its a police officer and its not like you really have much of a choice. She was scared and she called 911. Thats what normal people do.

As for the dispatcher, yeah, it was completely unprofessional. That should be a firing due to the nature of 911 and how important they are.
 
2013-09-27 03:34:34 PM  

cman: Amberwind: I don't think 911 was the right choice to call if he wasn't actively threatening/propositioning her (why couldn't you call the non-emergency line?), but at the same time there's no excusing the conduct of the operator and dispatcher here.

What else is the woman to do? A police man shows up demanding she farks him. Its a police officer and its not like you really have much of a choice. She was scared and she called 911. Thats what normal people do.

As for the dispatcher, yeah, it was completely unprofessional. That should be a firing due to the nature of 911 and how important they are.


The first call was made by the woman's friend when the officer wasn't there, and the way the woman phrased her questions in the second call made it sound like he wasn't there at the time she called and she was asking who she was supposed to call when he came back, since the operator didn't know what she should do. Of course it's also an incomplete recording, so who knows?
 
2013-09-27 03:37:18 PM  

Amberwind: cman: Amberwind: I don't think 911 was the right choice to call if he wasn't actively threatening/propositioning her (why couldn't you call the non-emergency line?), but at the same time there's no excusing the conduct of the operator and dispatcher here.

What else is the woman to do? A police man shows up demanding she farks him. Its a police officer and its not like you really have much of a choice. She was scared and she called 911. Thats what normal people do.

As for the dispatcher, yeah, it was completely unprofessional. That should be a firing due to the nature of 911 and how important they are.

The first call was made by the woman's friend when the officer wasn't there, and the way the woman phrased her questions in the second call made it sound like he wasn't there at the time she called and she was asking who she was supposed to call when he came back, since the operator didn't know what she should do. Of course it's also an incomplete recording, so who knows?


This is true

We shall find out in due time
 
2013-09-27 03:37:24 PM  
It's so funny that he's facing life.
 
2013-09-27 03:38:55 PM  

vudukungfu: It's so funny that he's facing life.


Which I hope he gets

From what I can gather from the article (in which I could be wrong) she felt like she didn't really have a choice in the matter
 
2013-09-27 03:51:04 PM  
lolol sex crimes are real kneeslappers
 
2013-09-27 04:42:14 PM  
Bout time they sent a massage to these cops.
 
2013-09-27 04:43:53 PM  
Truth be told, I could have seen my senile old aunt who lived in Sanford doing this.

She was convinced the hot young police office that lived in the apartment downstairs from her wanted to fark her (and he was hot - I met him once and I wanted to do him!).  She thought that about a lot of people - apparently she was quite a whore in her earlier years.

But even if you get a wacko, you have to take each call seriously.  Investigate it, and if no wrong was done then call it a day.
 
2013-09-27 04:44:34 PM  

vudukungfu: Bout time they sent a massage to these cops.


Next time I go to Tampa I think I'll find a route around Lakeland.
 
2013-09-27 05:30:20 PM  
Caller: So, I'm supposed to call 911 with (inaudible) one of your officers wanting to have sex with me in my house with my kids sleeping in my bathroom?

Her kids sleep in the bathroom and shiat in their bedroom?
 
2013-09-27 05:31:23 PM  
FTFA: Caller: So, I'm supposed to call 911 with (inaudible) one of your officers wanting to have sex with me in my house with my kids sleeping in my bathroom?

Why are her kids sleeping in the bathroom? What does she do when she needs to use it? Wake them up with the melodious tones of her explosive diarrhea?
 
2013-09-27 05:31:24 PM  
Caller: So, I'm supposed to call 911 with (inaudible) one of your officers wanting to have sex with me in my house with my kids sleeping in my bathroom? And I'm not supposed to call you guys?

The kids sleep in the bathroom?
 
2013-09-27 05:33:22 PM  
Damn it Sock Rh Tease!
 
2013-09-27 05:34:15 PM  
It sounded like the cop was just being a pushy jerk who couldn't take "no" for an answer, then this:

"Pagan has been charged with 2 counts of armed sexual battery..."

Holy crap! How did that happen? Was it after the 911 call?
 
2013-09-27 05:34:35 PM  
Gets the joke.
3.bp.blogspot.com
 
2013-09-27 05:35:28 PM  
www.smbc-comics.com
 
2013-09-27 05:48:26 PM  
Hello, 911. What is your emergency?


~~~Yeah, they's mother farking pickles on my mother farking cheeseburger, after I done told that cracka biatch at the drive thru that I don' do mother farking pickles.
 
2013-09-27 05:50:52 PM  

Amberwind: I don't think 911 was the right choice to call if he wasn't actively threatening/propositioning her (why couldn't you call the non-emergency line?), but at the same time there's no excusing the conduct of the operator and dispatcher here.


Wow, with all the tings going on in the article, this is what you hone in on?

If the guy was still actively coming around, even if he was not there right then and there, 911 was appropriate.  I think 911 is usually used to report any crime, even if people are not actively in danger.
 
2013-09-27 05:51:45 PM  
Was that wrong? Should I have not done that?
 
2013-09-27 05:52:46 PM  
Heh, Pagan:

One who has little or no religion and who delights in sensual pleasures and material goods :  an irreligious or hedonistic person.

Sounds like he is following his family name.

Bring out the goat leggings!
 
2013-09-27 05:52:58 PM  

vudukungfu: It's so funny that he's facing life.


It's funny that anyone thinks that's a possiblity.

Best case is, they'll let him plead to a misdemeanor so he doesn't lose his badge.  Six months suspended.
 
2013-09-27 05:53:03 PM  

Burn_The_Plows: Why are her kids sleeping in the bathroom?


Maybe there were tornadoes about that night.
 
2013-09-27 05:59:32 PM  

vudukungfu: Bout time they sent a massage to these cops.


Why, do they seem tense?
 
2013-09-27 06:03:47 PM  
No pictures to see if she was stalk worthy?
 
2013-09-27 06:06:27 PM  
I think I missed something.  Was the women still on the phone when they had their laugh?
 
2013-09-27 06:15:26 PM  

MycroftHolmes: Amberwind: I don't think 911 was the right choice to call if he wasn't actively threatening/propositioning her (why couldn't you call the non-emergency line?), but at the same time there's no excusing the conduct of the operator and dispatcher here.

Wow, with all the tings going on in the article, this is what you hone in on?

If the guy was still actively coming around, even if he was not there right then and there, 911 was appropriate.  I think 911 is usually used to report any crime, even if people are not actively in danger.


I live in a community where we're encouraged to use common sense (yes, yes, I know) to determine our level of immediate personal danger and to call the non-emergency line as much as possible, including for things like harassment where the harassing individual isn't present at the time, so the 911 system can be used for crisis calls. There's even a community 'storefront' station about 5 minutes away from my house for people to walk in and report suspected illegal activity if they want to speak to an officer in person rather than calling something in to either 911 or the non-emergency lines. The "911 is for everything!" attitude has always baffled me.
 
2013-09-27 06:15:50 PM  

Diogenes: vudukungfu: Bout time they sent a massage to these cops.

Next time I go to Tampa I think I'll find a route around Lakeland.


It's a good idea to just avoid Polk County altogether.
 
2013-09-27 06:34:05 PM  
Never try and file a complaint against a cop by yourself.  If you do so, the best you can expect is that you'll be made fun of, or ignored, like this woman was.  In many cases you will be arrested or assaulted and then arrested.  Go to a lawyer first.  You need to find a lawyer who will handle cop brutality cases, most lawyers will have nothing to do with cop misconduct cases.  Your lawyer will accompany you to the PD, or municipal building, or will contact the local prosecutor on your behalf.  Keep in mind that after you have filed your complaint it is very likely that you will be followed and harassed by the police.  You need to very careful and be able to document everything that happens.   If you don't believe it, watch this video.  This is very common.  http://www.youtube.com/watch?v=b2nKBVKvRSg

Some years ago I filed a complaint against a local cop.  My lawyer went to the municipal building with me.  I drove the lawyer to the municipal building in my car.  The lawyer and I left together after the complaint was filed.  Despite that fact that the lawyer was in the car with me, I was pulled over less than a mile from the municipal building.  The cop proceed to use abusive language, made all kinds of accusations, and threatened me.   I told him that he could talk to my lawyer, at which point my lawyer produced his bar card.  The cop went back to his car and a sergeant and lieutenant showed up on the scene.  They kept us waiting for about 30 minutes, and then I was let go with a "warning".   My lawyer told me he'd seen all kinds of a-holes in blue in his time but that these morons really took the cake.  In the end, a judge tossed my complaint.  The cop was high fiving it with the court officers out in the hallway afterwords.  For months after I was followed by the cops whenever I went out, but was not pulled over or confronted again.
 
2013-09-27 06:43:57 PM  
: Heh, yeah, right, lady: An elephant ran through your front yard. Okay. 
[rings again]
: Wiggum... Yeah, right, mister, mm-hmm. An elephant just knocked over your mailbox. Okay. 
[rings again]
: Wiggum... Yeah, right, buddy, liquor store robbery, officer down. Sure. And I'm Edward G. Robinson. 
 
2013-09-27 07:09:24 PM  
i1182.photobucket.com
 
2013-09-27 07:26:30 PM  

InternetSecurityGuard: Heh, Pagan:

One who has little or no religion and who delights in sensual pleasures and material goods :  an irreligious or hedonistic person.

Sounds like he is following his family name.

Bring out the goat leggings!


I am almost ashamed to admit I got that instantly.
 
2013-09-27 08:47:36 PM  

I Am The Bishop Of East Anglia: InternetSecurityGuard: Heh, Pagan:

One who has little or no religion and who delights in sensual pleasures and material goods :  an irreligious or hedonistic person.

Sounds like he is following his family name.

Bring out the goat leggings!

I am almost ashamed to admit I got that instantly.


Sounds like he was a person against goodness and normality.
 
2013-09-27 09:20:02 PM  
Can anybody explain to me how the dispatcher did ANYTHING wrong?? Is it bad that the dispatcher had enough faith in their officers to think it laughable that they would be acting that way toward the public? Not at all taking up for the popo, but if the people that work with the officer every day could reasonably assume that conduct from him, he probably shouldn't be an officer in the first place, and it probably wouldn't have got a laugh...  Anyways, TFA ends in a statement about the officer facing charges, so the dispatcher obviously did their job and got people out there to investigate, so WTF is the problem???
 
2013-09-27 10:01:59 PM  
There was a 911 call i heard one time where a woman called the cops because her kid wasn't behaving or something. the operator without even a hesitiation just goes 'you want us to come shoot him?' she flips and he's like oh fark bad joke pretty sure he got fired for that one... i thought it was hilarious
 
2013-09-27 10:03:24 PM  

Amberwind: The "911 is for everything!" attitude has always baffled me.



Every time I've ever called the police for assistance (not that there are many), they've told me to hang up and call 911.
 
2013-09-27 10:05:29 PM  

Silentbob768768: There was a 911 call i heard one time where a woman called the cops because her kid wasn't behaving or something. the operator without even a hesitiation just goes 'you want us to come shoot him?' she flips and he's like oh fark bad joke pretty sure he got fired for that one... i thought it was hilarious


There was a 911 call i heard one time where a woman called the cops because her kid wasn't behaving or something. the operator without even a hesitiation just goes 'you want us to come shoot him?' she flips and he's like oh fark bad joke pretty sure he got fired for that one... i thought it was hilarious

Found it...

http://m.youtube.com/watch?v=kp--4ySko7M
 
2013-09-27 10:32:03 PM  

Olo Manolo: Can anybody explain to me how the dispatcher did ANYTHING wrong?? Is it bad that the dispatcher had enough faith in their officers to think it laughable that they would be acting that way toward the public? Not at all taking up for the popo, but if the people that work with the officer every day could reasonably assume that conduct from him, he probably shouldn't be an officer in the first place, and it probably wouldn't have got a laugh...  Anyways, TFA ends in a statement about the officer facing charges, so the dispatcher obviously did their job and got people out there to investigate, so WTF is the problem???


That the dispatcher forgot that he/she was talking on a recorded line.

Having been an emergency dispatcher, yeah, you get whacko calls, and yeah, you pass them on to your fellow dispatchers and the police and fire operators...but you never EVER tell jokes about callers on a recorded line. You never brush off even the most ridiculous callers, and you never sound bored or irritated even when a complete idiot calls to complain about the space aliens who just kidnapped her poodle. You always wait till you've hung up and the tapes aren't running.

And if you can't pull that off, well, you shouldn't be an emergency dispatcher. Go work for a freight company.
 
2013-09-27 11:08:02 PM  
If this goes anything like normal, the dispatcher will be fired, the cop will get his backpay after the case is dismissed, then the DA will bring the complainants dog to the cop so it can be shot.
 
2013-09-28 12:28:07 AM  
Ah, good old Polk county. Doesn't shock me in the slightest.

Seriously, if you're ever in Florida, avoid the Lakeland area at all costs. It's the Florida of Florida
 
2013-09-28 04:57:57 AM  

Gyrfalcon: Olo Manolo: Can anybody explain to me how the dispatcher did ANYTHING wrong?? Is it bad that the dispatcher had enough faith in their officers to think it laughable that they would be acting that way toward the public? Not at all taking up for the popo, but if the people that work with the officer every day could reasonably assume that conduct from him, he probably shouldn't be an officer in the first place, and it probably wouldn't have got a laugh...  Anyways, TFA ends in a statement about the officer facing charges, so the dispatcher obviously did their job and got people out there to investigate, so WTF is the problem???

That the dispatcher forgot that he/she was talking on a recorded line.

Having been an emergency dispatcher, yeah, you get whacko calls, and yeah, you pass them on to your fellow dispatchers and the police and fire operators...but you never EVER tell jokes about callers on a recorded line. You never brush off even the most ridiculous callers, and you never sound bored or irritated even when a complete idiot calls to complain about the space aliens who just kidnapped her poodle. You always wait till you've hung up and the tapes aren't running.

And if you can't pull that off, well, you shouldn't be an emergency dispatcher. Go work for a freight company.


I understand how they could have avoided the situation (waiting until they drop the call to giggle about it), but what I don't understand is why there is an issue in the first place.. The caller got what they wanted, to the extent that the officer is being charged with the alleged crimes. Is it not enough that the dispatcher did everything they were supposed to do to work towards fixing the problem? 911 operators are there to coordinate emergency response and provide suggestions until the responders get there, they don't get paid near enough to deal with people's whiny bullshiat too...
 
2013-09-28 06:47:34 AM  

Gyrfalcon: Olo Manolo: Can anybody explain to me how the dispatcher did ANYTHING wrong?? Is it bad that the dispatcher had enough faith in their officers to think it laughable that they would be acting that way toward the public? Not at all taking up for the popo, but if the people that work with the officer every day could reasonably assume that conduct from him, he probably shouldn't be an officer in the first place, and it probably wouldn't have got a laugh...  Anyways, TFA ends in a statement about the officer facing charges, so the dispatcher obviously did their job and got people out there to investigate, so WTF is the problem???

That the dispatcher forgot that he/she was talking on a recorded line.

Having been an emergency dispatcher, yeah, you get whacko calls, and yeah, you pass them on to your fellow dispatchers and the police and fire operators...but you never EVER tell jokes about callers on a recorded line. You never brush off even the most ridiculous callers, and you never sound bored or irritated even when a complete idiot calls to complain about the space aliens who just kidnapped her poodle. You always wait till you've hung up and the tapes aren't running.

And if you can't pull that off, well, you shouldn't be an emergency dispatcher. Go work for a freight company.


I agree with all this.

At my agency we have mute buttons on our headsets. We can mute ourselves and say whatever we want....assuming your mute button is still functional. Some agencies have it set up to record even while you're muted so there's that.

And while, yes, she did eventually get what she was seeking, the means were not appropriate. Every dispatcher I know knows whether or not they are recorded, muted or not. The rule of thumb is don't say anything you'd be embarrassed to hear in court or on tv while on the phone or keyed up.

We even have to be careful with background noise. I once had a suicidal guy on the phone. My coworkers were laughing about something unrelated, I wasn't even paying attention to them, but because the caller could hear them in the background he thought they were laughing at him.

I told him they were not and promptly muted myself and told them to shut the fark up bc he thought they were laughing at him.

It was very hushed after that.
 
2013-09-28 06:49:16 AM  
And in the interest of full disclosure, I have made fun of callers....just after I disconnected (and I knew we were disconnected).
 
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