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(BBC)   Ryanair promises to stop "unnecessarily annoying" customers with extra charges. In other news, Ryanair charges man whose entire family just died in a fire £160 for changing his flight   (bbc.co.uk) divider line 11
    More: Unlikely, Michael O'Leary, Ryanair, annual general meeting, Dublin Airport  
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801 clicks; posted to Business » on 20 Sep 2013 at 1:29 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



11 Comments   (+0 »)
   
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2013-09-20 10:23:52 AM  
So being dicks to your customers doesn't pay off in the long run?

Go figure.
 
2013-09-20 01:36:40 PM  
You know if they make an exception, everyone will set their parents on fire to beat the charges...
 
2013-09-20 01:47:17 PM  
Ryanair is going to charge you 10 quid for clicking this link.
 
2013-09-20 01:47:42 PM  
I thought that was their whole business model? At least they are honest about how they rape you with fees. Present a death certificate, then you can have your refund.
 
2013-09-20 01:48:37 PM  
They intend to charge customers for being annoying, Subby?

Fine by me.
 
2013-09-20 02:18:21 PM  
AA wanted to charge me $200 just to change my departure time to one day earlier (for a trip that was 1 month away).

... on a $600 ticket

// There were seats available on the earlier flight and the ticket cost was exactly the same. I called figuring the fee would be $50-$75, but wasn't ready to hear $200

// $200 for someone to spend a minute or two changing values in a database, WTF kind of shiat is that.
 
2013-09-20 04:02:35 PM  
WTH is 'abrupt culture'?
 
2013-09-20 06:41:57 PM  

lordargent: AA wanted to charge me $200 just to change my departure time to one day earlier (for a trip that was 1 month away).... on a $600 ticket// There were seats available on the earlier flight and the ticket cost was exactly the same. I called figuring the fee would be $50-$75, but wasn't ready to hear $200// $200 for someone to spend a minute or two changing values in a database, WTF kind of shiat is that

Y

ou could have purchased the upgrade package that waives the change fee and gets u a free checked bag for $68 at purchase of the ticket.Can the change fees be excessive at times? Sure. But when you're gonna drop $600 you better know the rules of the contract you're getting into.
 
2013-09-20 08:28:27 PM  
GBmanNC: You could have purchased the upgrade package that waives the change fee and gets u a free checked bag for $68 at purchase of the ticket.Can the change fees be excessive at times? Sure. But when you're gonna drop $600 you better know the rules of the contract you're getting into.

Yadda yadda contracts whatever.

For me, it all comes down to customer service. Some customers abuse the system and others don't. The only difference is where you draw the line. I think that if a customer request is reasonable enough (some customers are batshiat crazy after all), a business should cultivate goodwill with the customer. Not doing so hurts them in the long run.

In my case, charging 33% of the ticket price to to shift a departure date that's 1 month out (same flight number, same ticket price, plenty of seating) is just outright greed.

In 20 years of flying, I never needed to change any of my flights. And in this case, I don't _need_ to change it. It would have been nice to arrive at my destination earlier to do some extra sightseeing, but that's not worth $200.

Now instead of a reasonable (to me) $50-$75 fee, they get nothing but ill will (and you can be sure I will remember something like this the next time I am looking for plane tickets. If I have a choice between AA and another airline and the prices are around the same, guess who I won't be flying with).

// $200 buys a LOT of liquor in the Caribbean
 
2013-09-21 01:09:00 PM  
I think it was the bad press over charging that guy extra that brought about this supposed change of attitude, stubby.

I fly Ryanair a few times a year and they're grand. You get what you pay for.
 
2013-09-22 12:36:51 AM  

Heraclitus: You know if they make an exception, everyone will set their parents on fire to beat the charges...


Kind of this.

People have no qualms what-so-ever with lying their asses off if it means saving a buck, it's unfortunate but it's true. If you make exceptions for this, next thing you know everyone wanting to change their flight will have a death in the family or other family emergency.

As for the policy on carry-on bag size, you have to draw the line somewhere or else you need to allow people to carry on any sized bag. So one person biatches because their bag is only 1 cm larger than the limit so you let them slide, then the next guys bag is only 2 cm, then 3, then 4 and so on and so on. Next thing you know epople want to carry on a full sized piece of luggage. What gets me is that most of the people biatching about shiat like that are frequent fliers, they already know their bag is over the size but they got away with it last time and they'll biatch and cry if anyone calls them out on it.

A carry on bag is supposed to be a purse, briefcase or a laptop bag. Something small that can hold a few items you need while on the plane. It's not supposed to be everything you'll need for your entire damn trip.
 
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