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(Gawker)   Customer email to CEO: "I was dissatisfied with your company's service." CEO reply: "someone tell her to f*ck off"   ( valleywag.gawker.com) divider line
    More: Dumbass  
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28043 clicks; posted to Main » on 16 Sep 2013 at 10:36 AM (4 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-09-16 07:25:33 AM  
it's hard to tell for sure without seeing the actual complain but I'm not convinced his reaction was unjustified.
 
vpb [TotalFark]
2013-09-16 08:27:13 AM  
What happened to the "Obvious" tag?
 
2013-09-16 09:17:08 AM  
I don't think I could invest in a startup company if the CEO can't figure out how to work the 'Reply All' button.
 
2013-09-16 09:19:01 AM  
An app for Kozmo? Is that really a business?
 
2013-09-16 09:25:55 AM  

rumpelstiltskin: An app for Kozmo? Is that really a business?


People are going to keep trying this "deliver anything to you" business model until the heat death of the universe. Somehow their customer base seems to have major cognitive dissonance: let's reduce energy use but I want a stick of gum delivered.

/go read "The Machine Stops"
//written over 100 years ago
///scary
 
2013-09-16 09:43:15 AM  

Voiceofreason01: it's hard to tell for sure without seeing the actual complain but I'm not convinced his reaction was unjustified.


One of the first things a CEO needs to do is to reconcile in his mind that telling customers to fark off isn't one of the options. I won't go so far as to say that "the customer is always right" but a big part of running a successful business is treating people better than they deserve. That's a lot more important than however sweet you might think your shiatty-ass app is.
 
2013-09-16 10:04:03 AM  
I may be forced out of my tech support position today, to start over at the bottom of a new group.  I'm thinking of leaving altogether.

If that happens I'm telling all my customers to fark off.
 
2013-09-16 10:15:49 AM  
The Bastian of the new Kozmo.com?
 
2013-09-16 10:22:48 AM  
A real CEO wouldn't do that -- a real CEO has no idea how to work "the emailer."
 
2013-09-16 10:24:39 AM  

Diogenes: I may be forced out of my tech support position today, to start over at the bottom of a new group.  I'm thinking of leaving altogether.

If that happens I'm telling all my customers to fark off.


mojoimage.com
 
2013-09-16 10:24:46 AM  

Hollie Maea: Voiceofreason01: it's hard to tell for sure without seeing the actual complain but I'm not convinced his reaction was unjustified.

One of the first things a CEO needs to do is to reconcile in his mind that telling customers to fark off isn't one of the options. I won't go so far as to say that "the customer is always right" but a big part of running a successful business is treating people better than they deserve. That's a lot more important than however sweet you might think your shiatty-ass app is.


Well sure it's terrible customer service and it probably wasn't terribly smart to put something like that in writing. I think the point I was trying to make was a) the article is terribly written and doesn't provide sufficient information to tell the reader what actually happened and b) very likely both the CEO and the woman in question are terrible people.
 
2013-09-16 10:24:52 AM  

Mr. Coffee Nerves: A real CEO wouldn't do that -- a real CEO has no idea how to work "the emailer."


Yeah... mine just claims Outlook "has been acting funny"

/uh huh.... funny...
 
2013-09-16 10:27:40 AM  

gopher321: Diogenes: I may be forced out of my tech support position today, to start over at the bottom of a new group.  I'm thinking of leaving altogether.

If that happens I'm telling all my customers to fark off.

[mojoimage.com image 373x377]


This is one I'm willing to reduce to cinders.
 
2013-09-16 10:28:40 AM  
https://angel.co/bastianlehmann
Bastian LehmannPosmtates Co-Founder & CEO - I'm addicted to customer feedback

He just wanted more of a fix.
 
2013-09-16 10:38:44 AM  
She got what she deserved.  Who does she think she is, a shareholder?
 
2013-09-16 10:42:12 AM  
This is how the communist leftist thugs operate.
 
2013-09-16 10:43:44 AM  
What he actually meant to say was ... MOON CHILD!
 
2013-09-16 10:43:52 AM  

Hollie Maea: Voiceofreason01: it's hard to tell for sure without seeing the actual complain but I'm not convinced his reaction was unjustified.

One of the first things a CEO needs to do is to reconcile in his mind that telling customers to fark off isn't one of the options. I won't go so far as to say that "the customer is always right" but a big part of running a successful business is treating people better than they deserve. That's a lot more important than however sweet you might think your shiatty-ass app is.


I disagree. Being overly-accomodating is a big part of the reason the US is so farked-up. The whole "If you can't say anything nice, don't say anything at all" thing leads to a large number of destructive idiots who think they are RIGHT, because no one ever calls them on their shenanigans.

People need to be shamed/embarrassed sometimes. That's how people learn to stop being idiots.
 
2013-09-16 10:44:21 AM  

Voiceofreason01: Hollie Maea: Voiceofreason01: it's hard to tell for sure without seeing the actual complain but I'm not convinced his reaction was unjustified.

One of the first things a CEO needs to do is to reconcile in his mind that telling customers to fark off isn't one of the options. I won't go so far as to say that "the customer is always right" but a big part of running a successful business is treating people better than they deserve. That's a lot more important than however sweet you might think your shiatty-ass app is.

Well sure it's terrible customer service and it probably wasn't terribly smart to put something like that in writing. I think the point I was trying to make was a) the article is terribly written and doesn't provide sufficient information to tell the reader what actually happened and b) very likely both the CEO and the woman in question are terrible people.


Having read a number of Consumerist complaints "Fark off" might be the best answer.  "Dear Consumerist, today I stopped for my morning latte at the same place I have gone for almost 14 months.  Today the barista didn't smile at my joke and handed me my change with her left hand.  As some one of Marshal island decent handing change with the left hand can be an insult..."  Some times customers can be more trouble than they are worth.
 
2013-09-16 10:44:43 AM  
"Send the son-of-a-biatch the bedbug letter."
 
2013-09-16 10:45:50 AM  
I can't tell whether this lady deserved it or not. I am going to assume she did deserve it, since I can only find her AW shout out.
 
2013-09-16 10:46:12 AM  
Some people actually need to hear "fark off" to realize they are being completely unreasonable.

Polite apologies just encourage them.

/you know who you are
 
2013-09-16 10:46:30 AM  

Diogenes: I may be forced out of my tech support position today, to start over at the bottom of a new group.  I'm thinking of leaving altogether.

If that happens I'm telling all my customers to fark off.


You should do the "fark you, fark you, you're cool, kiss my ass, kiss his ass, fark you.." thing
 
2013-09-16 10:46:31 AM  

Diogenes


I may be forced out of my tech support position today, to start over at the bottom of a new group. I'm thinking of leaving altogether.


"I'm thinking of leaving."


Good luck, we're all counting on you anyway.
 
gja
2013-09-16 10:46:53 AM  

Diogenes: gopher321: Diogenes: I may be forced out of my tech support position today, to start over at the bottom of a new group.  I'm thinking of leaving altogether.

If that happens I'm telling all my customers to fark off.

[mojoimage.com image 373x377]

This is one I'm willing to reduce to cinders.


I would caution you against such an acerbic and visceral reaction.
I.T. is a small community. Things tend to get around.
 
2013-09-16 10:47:35 AM  

lockers: I can't tell whether this lady deserved it or not. I am going to assume she did deserve it, since I can only find her AW shout out.


That's my policy when it comes to rape cases... some people take offense, but not everyone is enlightened like you and me.
 
2013-09-16 10:48:38 AM  

realmolo: Hollie Maea: Voiceofreason01: it's hard to tell for sure without seeing the actual complain but I'm not convinced his reaction was unjustified.

One of the first things a CEO needs to do is to reconcile in his mind that telling customers to fark off isn't one of the options. I won't go so far as to say that "the customer is always right" but a big part of running a successful business is treating people better than they deserve. That's a lot more important than however sweet you might think your shiatty-ass app is.

I disagree. Being overly-accomodating is a big part of the reason the US is so farked-up. The whole "If you can't say anything nice, don't say anything at all" thing leads to a large number of destructive idiots who think they are RIGHT, because no one ever calls them on their shenanigans.

People need to be shamed/embarrassed sometimes. That's how people learn to stop being idiots.


THIS x 3.  I used to know this guy who would walk through a grocery store and copy down the customer service contact info for various foods, then write a letter telling the company he was dissatisfied, just so he could score some free stuff.  How many people, when they're trying to get some company to change their policy, start their letter off with "I'm a loyal customer but may not buy from you again," when in fact they have never bought from the company in the first place.  People suck.
 
2013-09-16 10:49:06 AM  
Sometimes the customer is an unredeemable twat and any association they have with your business will be negative, even to the point that their continued patronage will cost you money in time, other customers, and/or disgruntled employees. Sometimes people need to just f*ck off.
 
2013-09-16 10:50:01 AM  

The_Gallant_Gallstone: lockers: I can't tell whether this lady deserved it or not. I am going to assume she did deserve it, since I can only find her AW shout out.

That's my policy when it comes to rape cases... some people take offense, but not everyone is enlightened like you and me.


LOL.
 
2013-09-16 10:50:33 AM  
This is like the infamous "bedbug letter".  A woman had taken a passenger train and been savaged by bedbugs, so wrote a letter of complaint.  In return, she received a letter of deep apology, claiming that those responsible had been fired and that the whole train had been cleaned and certified free of bedbugs.  However, paper clipped to the letter was a memo, which said, "Send this old b**** the bedbug letter."
 
2013-09-16 10:51:23 AM  

The_Gallant_Gallstone: lockers: I can't tell whether this lady deserved it or not. I am going to assume she did deserve it, since I can only find her AW shout out.

That's my policy when it comes to rape cases... some people take offense, but not everyone is enlightened like you and me.


clever girl
 
2013-09-16 10:51:26 AM  
He also posted an apology on the blog his site has.  http://blog.postmates.com/
 
2013-09-16 10:52:07 AM  
What the heck kind of name is Bastian anyway? Is he foreign? A bastard? A foreign bastard?
 
2013-09-16 10:53:02 AM  
You can't trust any of those Lehmann Bros.
 
2013-09-16 10:53:41 AM  

drb9: realmolo: Hollie Maea: Voiceofreason01: it's hard to tell for sure without seeing the actual complain but I'm not convinced his reaction was unjustified.

One of the first things a CEO needs to do is to reconcile in his mind that telling customers to fark off isn't one of the options. I won't go so far as to say that "the customer is always right" but a big part of running a successful business is treating people better than they deserve. That's a lot more important than however sweet you might think your shiatty-ass app is.

I disagree. Being overly-accomodating is a big part of the reason the US is so farked-up. The whole "If you can't say anything nice, don't say anything at all" thing leads to a large number of destructive idiots who think they are RIGHT, because no one ever calls them on their shenanigans.

People need to be shamed/embarrassed sometimes. That's how people learn to stop being idiots.

THIS x 3.  I used to know this guy who would walk through a grocery store and copy down the customer service contact info for various foods, then write a letter telling the company he was dissatisfied, just so he could score some free stuff.  How many people, when they're trying to get some company to change their policy, start their letter off with "I'm a loyal customer but may not buy from you again," when in fact they have never bought from the company in the first place.  People suck.


I had someone come into the place I used to run looking for a community donation.  "I'm a regular here"  Never seen her before, and I was there 80% of open hours.
 
2013-09-16 10:53:48 AM  

Mr. Coffee Nerves: A real CEO wouldn't do that -- a real CEO has no idea how to work "the emailer."


He couldn't get his "Skyper camera" working so he could moon her.
 
2013-09-16 10:54:15 AM  

Hollie Maea: Voiceofreason01: it's hard to tell for sure without seeing the actual complain but I'm not convinced his reaction was unjustified.

One of the first things a CEO needs to do is to reconcile in his mind that telling customers to fark off isn't one of the options. I won't go so far as to say that "the customer is always right" but a big part of running a successful business is treating people better than they deserve. That's a lot more important than however sweet you might think your shiatty-ass app is.


The owner of my company has always maintained that customers who cost us more than they pay us need to be fired. The company has been... eh, acceptably stable for ten years and more. However, we're effectively an arms dealer, so we don't have to talk to end consumers and I think that makes the difference.
 
2013-09-16 10:55:29 AM  

MelGoesOnTour: What the heck kind of name is Bastian anyway? Is he foreign? A bastard? A foreign bastard?


Sebastian without the se?
 
2013-09-16 10:55:53 AM  

Diogenes: I may be forced out of my tech support position today, to start over at the bottom of a new group.  I'm thinking of leaving altogether.

If that happens I'm telling all my customers to fark off.


weknowmemes.com

/yes i can tell by the pixels anaw
 
2013-09-16 10:58:29 AM  

realmolo: People need to be shamed/embarrassed sometimes. That's how people learn to stop being idiots.


Hey, I agree in principle, but it's not like the idiot consumers will think, "Gee, maybe I AM the idiot here, and maybe I should take this 'fark-offery' as a signal to become a better person." No, they take to Facebook for the organization of boycotts.

The first rule of Business Club is to make money; the CEO needs to be a diplomat, not get triggered like a little farkbiatch, and learn to not confuse his "Thinksies" with his "Saysies".
 
2013-09-16 10:59:52 AM  

RealityChuck: "Send the son-of-a-biatch the bedbug letter."


A classic. You beat me to it.
Based on that story, this is an excellent book on customer service (and figuring out when kissing ass isn't worth the effort.)
ecx.images-amazon.com
 
2013-09-16 10:59:57 AM  
An Honest CEO
 
2013-09-16 11:01:31 AM  

Bermuda59: An Honest CEO


A CEO who can't be trusted to represent his shareholders, service or employees.
 
2013-09-16 11:04:44 AM  
Years ago a company I worked for dropped a few of our high maintence clients. They were costing us way more than they brought in and this was after working with them for a while. I know one of them they were glad to get rid of we were their 4th vendor and one tiem they had someone jsut come sit there and watch us run their job and it wasnt like it was anything super secret or anything.
 
2013-09-16 11:06:33 AM  

Hollie Maea: Voiceofreason01: it's hard to tell for sure without seeing the actual complain but I'm not convinced his reaction was unjustified.

One of the first things a CEO needs to do is to reconcile in his mind that telling customers to fark off isn't one of the options. I won't go so far as to say that "the customer is always right" but a big part of running a successful business is treating people better than they deserve. That's a lot more important than however sweet you might think your shiatty-ass app is.


"The Customer is Always Right" is one of the longest running gags in business.

Pretty sure the Romans used to make fun of it.

This behavior, is normal and common about the consumer. If you think otherwise, keep your naivety. It's quaint.

Get em in the wallet, it's the only thing these types care about.
 
2013-09-16 11:07:36 AM  
Erin Boudreau was unhappy with her Postmates delivery....


Who cares....
 
2013-09-16 11:10:10 AM  
Moral of the story; every office has at least one dipshiat who will blindly forward or include a particular exchange unsuitable for a customer or upper management to, yep, a customer or upper management.
 
2013-09-16 11:10:53 AM  

MelGoesOnTour: What the heck kind of name is Bastian anyway? Is he foreign? A bastard? A foreign bastard?


www.neverendingstory.com

I can't stop picturing this kid telling the Childlike Empress to fark off now.
 
2013-09-16 11:14:43 AM  
How about this gem:

"Tact is the ability to tell someone to go to hell in such a way that they look forward to the trip."
Winston Churchill


/one of my favourites
 
2013-09-16 11:17:34 AM  

groppet: Years ago a company I worked for dropped a few of our high maintence clients. They were costing us way more than they brought in and this was after working with them for a while. I know one of them they were glad to get rid of we were their 4th vendor and one tiem they had someone jsut come sit there and watch us run their job and it wasnt like it was anything super secret or anything.


Did you have a stroke in the middle of writing that comment?
 
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