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(BBC)   Six months on from the bungled launch of Sim City, what have EA learned from the experience? Answer: absolutely fark all   (bbc.co.uk) divider line 103
    More: Fail, SimCity, full screen, gamers  
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5411 clicks; posted to Geek » on 30 Aug 2013 at 10:50 AM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-08-30 10:53:33 AM  
They should work on a game that simulates launching a new game.
 
2013-08-30 10:58:27 AM  
If you bought the Mac version on launch date after the previous debacle with the Windows launch, then you are a fool.

Yes, the game should have worked, but recent history told you that it wouldn't. And told you.  And told you. And told you.  But you bought it anyway.

Sucker.
 
2013-08-30 10:58:59 AM  
They learned people will buy it anyway?
 
2013-08-30 10:59:32 AM  
Six months on from the bungled launch of Sim City, what have EA customers learned from the experience? Answer: absolutely fark all

FTFY Subby.
 
2013-08-30 10:59:43 AM  
I think it's weird that a few people having issues on a game launch makes BBC news :S
 
2013-08-30 11:05:55 AM  
I wonder how much of a pull there was between a hard deadline and the release of functioning software for SimCity.
 
2013-08-30 11:06:15 AM  
Alright gents, since the release of SimCity went so well on the PC let's do the Mac version the exact same way. Don't forget to use lots of euphemism when things go bad. Remember our "customers" arent "experiencing problems", our "Mac Mayors" are experiencing "bumps in the road".
 
2013-08-30 11:07:08 AM  
I learned to wait 3 weeks after buying the game and allow them to fix a game that was crap to begin with and crap after they fixed it.

/Enjoyed playing the game for all of 3-4 weeks, will never play again
//Don't care that EA messed up the launch of a crappy game, call me when they mess up an actually good game
 
2013-08-30 11:09:06 AM  

RedTank: I learned to wait 3 weeks after buying the game and allow them to fix a game that was crap to begin with and crap after they fixed it.

/Enjoyed playing the game for all of 3-4 weeks, will never play again
//Don't care that EA messed up the launch of a crappy game, call me when they mess up an actually good game


Mass Effect 3?

/Will never buy another EA product
 
2013-08-30 11:09:41 AM  
I maybe one of the lucky few who got my money back from this debacle of a launch.
 
2013-08-30 11:12:32 AM  

Goldfinger_Z: Mass Effect 3?

/Will never buy another EA product


Mass Effect 3 never had a launch issue I was aware of.  I'm merely speaking of that, not snotty story development and bad endings.
 
2013-08-30 11:16:05 AM  
I like the comment

"We're aware some our Mac Mayors are experiencing a few bumps in the road "

This is 2013 not 1996.  If your game releases with that many glitches you're an embarrassment to the industry and should shut down immediately.
 
2013-08-30 11:17:00 AM  

RedTank: I learned to wait 3 weeks after buying the game and allow them to fix a game that was crap to begin with and crap after they fixed it.

/Enjoyed playing the game for all of 3-4 weeks, will never play again
//Don't care that EA messed up the launch of a crappy game, call me when they mess up an actually good game


I'm sick of people bashing Mass Effect. It's one of the best 2.9 games I've ever played!
 
2013-08-30 11:19:36 AM  

RickN99: If you bought the a Mac version on launch date after the previous debacle with the Windows launch, then you are a fool farking idiot.  Stop trying to make Mac gaming a thing.


FTFY
 
2013-08-30 11:21:07 AM  
Funny how everyone here hates on Electronic Arts, yet, they make the best games.  Name one game better than Mass Effect 3.  One.  One.
 
2013-08-30 11:24:05 AM  
I enjoy SimCity.

First 72 hours was a pain but it has been alright since.
 
2013-08-30 11:24:41 AM  
I'm really glad that gamers in general have impulse control problems.  There's never a shortage of early adopters to tell me if things are broken beyond hope; all I have to do is wait two weeks and I can avoid all the duds.
 
2013-08-30 11:25:43 AM  

Mike_LowELL: Funny how everyone here hates on Electronic Arts, yet, they make the best games.  Name one game better than Mass Effect 3.  One.  One.


I know you're just trolling, but the first 99% of that game was actually fantastic.  Unfortunately the very end was horrible enough to ruin the experience as a whole.  It was like finding a band-aid in the last bite of an amazing burger.
 
2013-08-30 11:27:40 AM  

you have pee hands: I'm really glad that gamers in general have impulse control problems.  There's never a shortage of early adopters to tell me if things are broken beyond hope; all I have to do is wait two weeks and I can avoid all the duds.


I wait six months and avoid all the duds and 75% of the price. Yay Steam.
 
2013-08-30 11:30:09 AM  

arbitterm: Alright gents, since the release of SimCity went so well on the PC let's do the Mac version the exact same way. Don't forget to use lots of euphemism when things go bad. Remember our "customers" arent "experiencing problems", our "Mac Mayors" are experiencing "bumps in the road".


They aren't customers. They didn't actually buy anything, and don't actually own what they think they bought. Read your EULA.
They are "Mayors", if that's what EA wants them to be - or, if EA prefers, they could change their appellation to "asshole" it doesn't really matter.
 
2013-08-30 11:30:56 AM  

Mike_LowELL: Funny how everyone here hates on Electronic Arts, yet, they make the best games.  Name one game better than Mass Effect 3.  One.  One.


Barbie's Horse Adventure.
 
2013-08-30 11:32:51 AM  

HotWingConspiracy: They should work on a game that simulates launching a new game.


That already exists.
 
2013-08-30 11:33:30 AM  
Mass Effect > Mass Effect 3 >  Mass Effect 2

.
 
2013-08-30 11:36:42 AM  

Well I use Mac/Linux...: Unfortunately the very end was horrible enough to ruin the experience as a whole. It was like finding a band-aid in the last bite of an amazing burger.


I'm still not on the "ending ruined the whole game for me" bandwagon and probably won't get a reference point to contradict it because I still haven't developed the interest to play through the games.  I'm still hard-pressed to believe an ending can spoil the whole experience, emphasis on narrative be damned.  If the first hundred hours got you in, you can't be too upset about the last two.
 
2013-08-30 11:38:12 AM  

jso2897: They aren't customers. They didn't actually buy anything, and don't actually own what they think they bought.


"Customer" covers renting or licensing something, as well as purchasing outright.
 
2013-08-30 11:38:21 AM  

jso2897: Barbie's Horse Adventure.


False.  The Korean Pro Leagues stopped playing it in 2007.  Game was completely imbalanced in favor of Barbie, Ken and Stacie had to play a perfect match just to have a chance.  Barbie's projectile and Ultra are just ridiculous.  I don't know what the hell Mattel was thinking when they balanced the game.
 
2013-08-30 11:41:03 AM  

Mike_LowELL: Funny how everyone here hates on Electronic Arts, yet, they make the best games.  Name one game better than Mass Effect 3.  One.  One.


If EA keeps DRM out of Dragon Age 3, I'm guessing it will be a superior product.

Anyone have a bridge they want to sell me?
 
2013-08-30 11:42:46 AM  

Mike_LowELL: Well I use Mac/Linux...: Unfortunately the very end was horrible enough to ruin the experience as a whole. It was like finding a band-aid in the last bite of an amazing burger.

I'm still not on the "ending ruined the whole game for me" bandwagon and probably won't get a reference point to contradict it because I still haven't developed the interest to play through the games.  I'm still hard-pressed to believe an ending can spoil the whole experience, emphasis on narrative be damned.  If the first hundred hours got you in, you can't be too upset about the last two.


The entire emphasis of the story is the direct impact your choices have. Part of the buzz about ME3 prior to release was just how deep of an impact previous decisions would have on the ending. The reality was that your decisions meant jack squat, and the impetus for the finale was something that came out of nowhere.

It'd be like if Jaws ended not with a desperate battle against the shark, but before the boat launches, a military office steps in and says "We just nuked the shark from orbit, only way to be sure. You're all safe now. KTHXBYE."

The first two games get their hooks into you nice and deep, the ending of three pees on you while you try to escape.
 
2013-08-30 11:45:53 AM  

Klivian: Mike_LowELL: Well I use Mac/Linux...: Unfortunately the very end was horrible enough to ruin the experience as a whole. It was like finding a band-aid in the last bite of an amazing burger.

I'm still not on the "ending ruined the whole game for me" bandwagon and probably won't get a reference point to contradict it because I still haven't developed the interest to play through the games.  I'm still hard-pressed to believe an ending can spoil the whole experience, emphasis on narrative be damned.  If the first hundred hours got you in, you can't be too upset about the last two.

The entire emphasis of the story is the direct impact your choices have. Part of the buzz about ME3 prior to release was just how deep of an impact previous decisions would have on the ending. The reality was that your decisions meant jack squat, and the impetus for the finale was something that came out of nowhere.

It'd be like if Jaws ended not with a desperate battle against the shark, but before the boat launches, a military office steps in and says "We just nuked the shark from orbit, only way to be sure. You're all safe now. KTHXBYE."

The first two games get their hooks into you nice and deep, the ending of three pees on you while you try to escape.


Does not matter - the Citadel DLC and the polishing of the ending make the series worthwhile.
 
2013-08-30 11:47:11 AM  

Mike_LowELL: Funny how everyone here hates on Electronic Arts, yet, they make the best games.  Name one game better than Mass Effect 3.  One.  One.


I guess the obvious answer would be Mass Effect 2?  Or 1?

As fun as listing about 2/3 of the games I've played in my life would be (Mass Effect series as a whole is pretty generic and middle-of-the-road by RPG standards) I think I'll pass.
 
2013-08-30 11:47:19 AM  
Mike_LowELL:  I still haven't developed the interest to play through the games....   If the first hundred hours got you in, you can't be too upset about the last two.

If you haven't played through them, you really don't have much standing to comment on how the ending could have ruined the experience... not have experienced it and all.  But it wasn't just the ending.  The entire game sucked.  It just ramped up the suck to the point of intolerable bullshiat at the end.  For people that defend the rest of the game, explain to me Sheppard leaving Grunt behind to die, and why Sheppard doesn't commit suicide out of shame when Grunt makes it through anyways.  That's about the point I realized the game was headed towards epic stupid.

I don't even know why anyone buys EA games anymore.
 
2013-08-30 11:47:27 AM  

Klivian: The first two games get their hooks into you nice and deep, the ending of three pees on you while you try to escape.


I concur that narrative is always something worth getting right, but it's just tough to sell me on the notion that the combat and all the other actions become void because of a dumb ending.  Eh.  No big deal.  Too tired to argue one way or the other right now.  I should go take a nap.
 
2013-08-30 11:48:25 AM  
Why do people keep giving EA money?
 
2013-08-30 11:49:05 AM  

Jim_Callahan: I guess the obvious answer would be Mass Effect 2? Or 1?


Mass Effect 3 was the best because it has a 3 in the title.  3 > 2 > 1.  That simple.  Electronic Arts wins again!

Click Click D'oh: If you haven't played through them, you really don't have much standing to comment on how the ending could have ruined the experience... not have experienced it and all.


I'm philosophically opposed to the notion that a bad ending could ruin any game.
 
2013-08-30 11:49:49 AM  
EA can suck it.  Just recently I decided to resinstall NeverWinter Nights 2.  Bioware had this awesome system where you could retrieve your keys from their systems.  All that was shut down.  Now I found my stuff, but it was a pain in the ass. All because EA bought them and didn't want to bring that data over. Fark EA.
 
2013-08-30 11:49:59 AM  

jso2897: arbitterm: Alright gents, since the release of SimCity went so well on the PC let's do the Mac version the exact same way. Don't forget to use lots of euphemism when things go bad. Remember our "customers" arent "experiencing problems", our "Mac Mayors" are experiencing "bumps in the road".

They aren't customers. They didn't actually buy anything, and don't actually own what they think they bought. Read your EULA.
They are "Mayors", if that's what EA wants them to be - or, if EA prefers, they could change their appellation to "asshole" it doesn't really matter.


I can haz sarcasm?
 
2013-08-30 11:51:45 AM  

Jster422: Klivian: Mike_LowELL: Well I use Mac/Linux...: Unfortunately the very end was horrible enough to ruin the experience as a whole. It was like finding a band-aid in the last bite of an amazing burger.

I'm still not on the "ending ruined the whole game for me" bandwagon and probably won't get a reference point to contradict it because I still haven't developed the interest to play through the games.  I'm still hard-pressed to believe an ending can spoil the whole experience, emphasis on narrative be damned.  If the first hundred hours got you in, you can't be too upset about the last two.

The entire emphasis of the story is the direct impact your choices have. Part of the buzz about ME3 prior to release was just how deep of an impact previous decisions would have on the ending. The reality was that your decisions meant jack squat, and the impetus for the finale was something that came out of nowhere.

It'd be like if Jaws ended not with a desperate battle against the shark, but before the boat launches, a military office steps in and says "We just nuked the shark from orbit, only way to be sure. You're all safe now. KTHXBYE."

The first two games get their hooks into you nice and deep, the ending of three pees on you while you try to escape.

Does not matter - the Citadel DLC and the polishing of the ending make the series worthwhile.


Yea, I gotta agree with this. I was just as pissed as everyone else with the original endings. They made up a little bit with the extended cut. But the Citadel DLC was just fan-farking-tastic and a great farewell to the trilogy.
 
2013-08-30 11:53:03 AM  

Wade_Wilson: I wait six months and avoid all the duds and 75% of the price. Yay Steam.


I probably get about 80% of the games I play that way to be honest.

And 100% of the ones that I buy because they're $4 and then never even start.
 
2013-08-30 11:53:25 AM  

Jster422: Does not matter - the Citadel DLC and the polishing of the ending make the series worthwhile.


The redone ending still makes no sense and contradicts everything you were ever told in the whole series and leaves massive issue unresolved.  Why were the reapers building a giant human reaper?  Huh, what?  Ignore that, not important even though it was the hole point of Mass Effect 2.

The problem is founded in the fact that they tried to stay with an ending where everything magically returns to neutral and everything is right in the universe.  You simply can't do that in such a short time period for such a huge conflict.  They should have gone with a Battle of Midway ending where humanity with the aid of rediscovered Prothean technology and the gathered races manage to win a significant victory over the reapers, but the war is long from over and there are long dark days still to come.  They could have neatly ended the Sheppard line without having to tie up all the lose ends of having to explain much of everything.  No magic space child needed.   No convoluted explanation about how the Citadel is sentient and responsible for the whole thing needed.
 
2013-08-30 11:54:03 AM  

HotWingConspiracy: They should work on a game that simulates launching a new game.


There are a few on Steam already
 
2013-08-30 11:56:09 AM  

Mike_LowELL: I'm philosophically opposed to the notion that a bad ending could ruin any game.


Then give it a try.  Even better, play through the whole series to the end, then try to replay it afterwards for the different endings.  Knowing how bad it gets, I bet you lose the will to go through it a second time.
 
2013-08-30 11:57:24 AM  

Wade_Wilson: you have pee hands: I'm really glad that gamers in general have impulse control problems.  There's never a shortage of early adopters to tell me if things are broken beyond hope; all I have to do is wait two weeks and I can avoid all the duds.

I wait six months and avoid all the duds and 75% of the price. Yay Steam.


I refuse to pay full price for a game so Steam and Amazon sales are where I buy everything.

My kids, both in their early 20's, have not yet reached this stage of enlightenment and still reside in the "OMG!!! Must Have It NOW!!!!" stage.
 
2013-08-30 12:01:00 PM  

Mike_LowELL: Click Click D'oh: If you haven't played through them, you really don't have much standing to comment on how the ending could have ruined the experience... not have experienced it and all.

I'm philosophically opposed to the notion that a bad ending could ruin any game.


It didn't ruin the game as a whole necessarily, it just wasn't what anyone ever expected, especially after seeing what came before it. There was no celebration, nothing to show the actual outcomes of your decisions. It just showed a color-coded cutscene, Buzz Aldrin talking to his grandkid, and then an advertisement for upcoming DLC. The contradictions that were made and plot holes that were created by it didn't help.

But I'm also in the camp of appreciating that they did release an extended cut ending which helped to alleviate a lot of the previous issues (but still left a couple huge plotholes).

I got ME3 because I loved the Mass Effect franchise and universe, and it wasn't even EA that screwed that shiat up. It was the ME3 director (Casey Hudson I think?) who thought his ideas were infallible and everyone would love it because it had the Mass Effect name on it. Rumors were the rest of the team had zero input or control in the ending.
 
2013-08-30 12:01:26 PM  
The last thing (and about the only thing EA has done right recently) is the Humble Origin Bundle. Only because they took zilch profit from it.  Too bad only about half the bundle was on Steam.

Hey, that was a damn cheap copy of Mirror's Edge. Only game I would play out of that.
 
2013-08-30 12:02:39 PM  

Click Click D'oh: Mike_LowELL:  I still haven't developed the interest to play through the games....   If the first hundred hours got you in, you can't be too upset about the last two.

If you haven't played through them, you really don't have much standing to comment on how the ending could have ruined the experience... not have experienced it and all.  But it wasn't just the ending.  The entire game sucked.  It just ramped up the suck to the point of intolerable bullshiat at the end.  For people that defend the rest of the game, explain to me Sheppard leaving Grunt behind to die, and why Sheppard doesn't commit suicide out of shame when Grunt makes it through anyways.  That's about the point I realized the game was headed towards epic stupid.

I don't even know why anyone buys EA games anymore.


I dont know why cognizant adults buy from them.  I get that teens and college kids who dont care or sadly dont even know to care about such things will buy from them.  I learned my EA lessons 10 years ago.  Plus they dont have a single franchise I care about.  Every genre they make for someone else does way better.
 
2013-08-30 12:06:07 PM  
Fark EA with a rusty spork. I pre-ordered SimCity... it was my first EA game in a long long time, as I owned the previous SimCity games, but I don't really do FPS games or much in the way of sports games. After it launched, I couldn't use it for 4 days, EA said in the forums I could request a refund... so I did, then they said "no refunds." I asked for a chargeback from my bank, because the product was defective... I paid for a game, but the game didn't work (through no fault of my own)... the bank agreed and issued the chargeback for me (and many many other people)... EAs lawyers went after the bank and actually reversed the chargeback, winning, with the argument, in writing that "there was no condition or reasonable expectation of functionality included as part of the purchase agreement." They banned my account for getting the chargeback, but they still got my money from having the chargeback reversed. Basically I am out 80 bucks for a game I can't play and haven't played. I can't imagine, given my newfound lack of a reasonable expectation of functionality, ever buying an EA game again.

They recently changed their refund policy, and pushing a big presser about how they are reforming their customer service to win back customers. I wrote to them and asked them for either a refund, or a credit for the full amount I paid so I could just get an nhl game for the xbox instead. Their response was because it had been well over a week since game launch, I was not eligible for a refund or credit.  Somehow, despite this massive effort on their part to rehab their image in the press, they've failed to win me over.

/I filed a BBB complaint against them, but it ended up never going anywhere, they offered me some COD games and another copy of SimCity (like I'd wish that game upon anyone), but they reiterated that I should never have expected the game to *function* in the first place... when I said their offer was of dubious value, given the lack of a reasonable expectation of functionality, they simply stopped responding to the BBB requests.
 
2013-08-30 12:06:38 PM  
For an entity to learn from mistakes, it first has to recognize the mistakes for what they are. The mistakes here include but are not limited to DRM and internal business communication.

Will EA admit there were mistakes in those areas, at least to itself? I would hazard a guess of, "No."
 
2013-08-30 12:14:29 PM  

Mike_LowELL: Funny how everyone here hates on Electronic Arts, yet, they make the best games.  Name one game better than Mass Effect 3.  One.  One.


Star-Made
Minecraft
Pong
Payday 2
Half Life
Half Life 2
Borderlands 2
Arma 2
 
2013-08-30 12:14:55 PM  
Since this has devolved into a discussion of the ending of ME 3, I might as well chime in with my, "how it should have ended."

So the Prothieans had a super weapon to wipe out the Reapers. But for nearly all of the game, we don't know what it does.

What I think it should have done was blow up every Mass Relay including the Citadel.  That would have left the Reapers stranded out in deep space and likely killed all of the invading Reapers.  The downsides are extreme: no more relays, the solar systems containing relays are destroyed, and the Citadel, housing so many people from every major race is destroyed.  But the war is effectively over.

The alternative would be to fight it out with the forces you've worked so hard to assemble through the entire series of games.
 
2013-08-30 12:15:11 PM  
Where the hell is the Obvious tag?
 
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