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(WFTV Orlando)   Jealous of Carnival Cruises getting all the bad press, Royal Caribbean abandons an elderly couple in Turkey. Your move, Fun Ships   (wftv.com) divider line 41
    More: Stupid, Turkey, cruise line, Sen. Bill Nelson  
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3461 clicks; posted to Main » on 21 Aug 2013 at 12:34 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



41 Comments   (+0 »)
   
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2013-08-21 12:26:28 PM  
Ok, I've been on several cruises, including one to the Mediterranean, and you should always buy insurance through a reputable company. They mentioned booking through a travel agent, and they should have bought adequate insurance before leaving. When we went, we made sure we bought enough insurance for a medical flight back to the states. And you should always know how to contact the U.S. embassy in every country you visit before you leave the ship.

On the one hand, it looks like a massive screw-up on Royal Caribbean's part, but on the other hand, maybe the couple didn't buy insurance that included evacuation service? More info is needed.

Also, I'm pretty sure the small print on the cruise contract specifies that the ship doesn't have any responsibility to care for passengers, other than directing them to medical care. Always read the fine print on a travel document, and the cruise contract is a massive text.

They don't seem that prepared for international travel, but I hope they turn out ok.
 
2013-08-21 12:39:38 PM  
Grr I hate old people!

Sorry, I don't know what came over me.  Like a force of trolling just washed over me.
 
2013-08-21 12:40:27 PM  
Sorry, it is not the cruise line's job or responsibility to provide you first class (or any) medical care if you injure yourself in a foreign country. They are simply your transportation and hotel. You are lucky they even took you to a hospital. If you fly to Turkey on American Airlines and injure yourself while there is it their job to provide medical care to you? If you stayed in a Holiday Inn there is it their job to provide you medical care or fly you home if you injure yourself there? They were dropped at the closest hospital. That is all the cruise line was required to do. Cruise contracts are very specific about this.
 
2013-08-21 12:40:43 PM  
I'm inclined to side with RC on this one. They're not a babysitter - they're a cruise line. With ships. On the ship, you're they're responsibility...off it, nope. And if you have to go off to get medical attention, that's really your problem.

I've been on one cruise, and they made that pretty clear. Basically, you're welcome on board the ship if you can get your butt on board at a port of call, but they're not holding the boat for you if you're late, and if you miss the boat for any reason it's on you to get to the next port of call or back home or wherever you want to go.
 
2013-08-21 12:43:46 PM  
If you're in such terrible physical shape that falling down could kill you, maybe it's time to cut back on travelling the world.  There's a good chance you're going to fall down in a region where the closest medical aid is in some third world hell hole.  Feed the travelling bug when you're a spry 75.
 
2013-08-21 12:43:58 PM  
Whose brilliant idea was it to take an 89 year old on a Turkish cruise in the first place?
 
2013-08-21 12:44:51 PM  
Desperate, she reached out to the owner of her travel agency, Tammy Levent of Elite Travel.
Levent said she has not slept, trying to get them help.


Oh look, an instance where having an honest to god travel agent actually helps.  Except of course she isn't the one to come up with the brilliant f--king idea of:

Kutlu has been a savior. She said he called the US Embassy and got help transferring Dodge from Bartin to Istanbul, a six-hour trip.

Hmm.  I've got clients stuck in a foreign country and I don't know the language.  I could fish around for a tour guide who speaks both my language and theirs.  It's not like there could possibly be a place where other Americans just hang out in this foreign land.  And if there was, there's no way they'd speak that language, or be familiar with the customs and government and bureaucracy of the country involved.  That's just crazy talk.  YELLOW PAGES IT IS.
 
2013-08-21 12:44:59 PM  
89 is probably too old to be doing this sort of cruise. Picking one that only stops in large cities with guaranteed medical servces available is the much smarter choices. I hate to sound callous, but this sort of attitude (what, there isn't a hospital and a medivac available in a relatively remote port city in turkey and it was MY job to plan for that?!?!) seems to be common in the older america tourist crowd, and especially on the type of person who books on a cruise ship.
 
2013-08-21 12:45:12 PM  
That's why my policy is to never travel to shiathole medieval countries.

/they knew the risks
//they knew what they were getting into
///third slash
 
2013-08-21 12:46:16 PM  

tlchwi02: 89 is probably too old to be doing this sort of cruise. Picking one that only stops in large cities with guaranteed medical servces available is the much smarter choices. I hate to sound callous, but this sort of attitude (what, there isn't a hospital and a medivac available in a relatively remote port city in turkey and it was MY job to plan for that?!?!) seems to be common in the older america tourist crowd, and especially on the type of person who books on a cruise ship.


Oh like the cruise companies don't cater/advertise heavily to them.  Come on.
 
2013-08-21 12:46:21 PM  
Meh, could have been worse. They could have stayed for the entire trip and definitely caught a Norovirus.
 
2013-08-21 12:47:05 PM  
It's incumbent on the passenger to know what countries the ship is touring.  That includes the culture, and the health care. There are few hospitals in the world who will routinely just perform hip surgery on an 89 year old man.  There is a benefit, but the odds aren't great.  Tough luck for the old couple, but they took a risk and lost, a shame it may result in a death.
 
2013-08-21 12:47:30 PM  
An outraged Ted Cruz has just renounced his Turkish citizenship and citizenship for whatever country Royal Carribean is part of.

encrypted-tbn2.gstatic.com upload.wikimedia.org
 
2013-08-21 12:50:48 PM  
jtown: closest medical aid margarita is in some third world hell hole.

// fixed

// no margaritas, no pina coladas, not a decent long island in site, what kind of third world hell hole is this?
 
2013-08-21 12:52:40 PM  

StreetlightInTheGhetto: Oh like the cruise companies don't cater/advertise heavily to them.  Come on.


Ahhhh yes..... I see their ads in 80+ Magazine all the time.
 
2013-08-21 12:53:02 PM  
Their next vacation should be on their front lawn, and YOU STAY OFF OF IT!!!
 
2013-08-21 12:54:40 PM  

johnnieconnie: On the one hand, it looks like a massive screw-up on Royal Caribbean's part, but on the other hand, maybe the couple didn't buy insurance that included evacuation service? More info is needed.


Probably didn't matter, they said, "you have to file a claim first," which is code for, "fark whatever we promised when you paid us, we're not interested in helping."
 
2013-08-21 12:56:58 PM  

tlchwi02: 89 is probably too old to be doing this sort of cruise. Picking one that only stops in large cities with guaranteed medical servces available is the much smarter choices. I hate to sound callous, but this sort of attitude (what, there isn't a hospital and a medivac available in a relatively remote port city in turkey and it was MY job to plan for that?!?!) seems to be common in the older america tourist crowd, and especially on the type of person who books on a cruise ship.


Um... you can insure the need for medivac.  There are insurance companies that this is all the do.  Mrs Left Nut and I went to London.  For like $90 each we could purchase (and did purchase) insurance to get us back to the US in the event we got sick.  You can also buy insurance to cover the cost of the medical care you would need in the other country.  For England we did not because they cover emergency care at no cost (stupid socialized medicine).

The outfit I went with said they would even get me the heck out of Africa if that is where I was going.

My boss (the right nut) travels a lot.  He has purchased a one year policy of this type.  So he is covered if he is more than 100 miles from home, even if still in the US.

If you can afford to cruise to the Mediterranean you can afford this insurance. I would never buy it through the cruise company.
 
2013-08-21 12:59:19 PM  
This is outrages.  I expect the cruise ship to hold up, and fall behind its schedule, for days if necessary, every time a passenger has to go to the hospital.  The cruise line should refund the couple the cost of what their voyage would have been, but if the can't make the deadline to get back on the boat, then they miss the boat.
 
2013-08-21 01:00:23 PM  
You ever been in a Turkish retirement home, Joey?
 
2013-08-21 01:05:25 PM  
I traveled by ship when I was a teen, ages ago, aboard an Italian named liner. I went with my family and soon discovered that while the wait staff spoke English, apparently none of the medical staff did.

My Dad, with heart problems, began to feel bad, so I went for the ships doctor -- and discovered just how big those liners were. It was by luck I stumbled onto broadway (the central corridor which ran the length of the ship) and managed to get directed to sick bay.

The medical staff spoke only Italian.

The ship was full of English speaking tourists.

With a lot of pantomime and pidgin English, I managed to get across to him that my Dad was probably having a heart attack. He followed me back to our cabin and examined my father, leaving him with a bottle of pills and apparently assuring him he would be fine.

My dad took the pills and felt worse. So, he stopped taking the medication and got better, so we finished out the trip. Once back home, he took the pills in to his physician to find out what they were.

Now, this was before they perfected arterial bypasses, transplants and other heart related treatments back in the 60's. However, even I knew you did not give a person with potential heart problems a bottle of caffeine pills.

That's what the ships Dr had done. I suspect he was serving aboard the Flavia because he couldn't hack it on land.

In the long run, I found the cruse to be boring. It was interesting prowling the ship and seeing the complexities and the dining was great, but, other than that, boring.

Later I learned you could book passage on a freighter at a much reduced rate, without all of the frills and probably a better ships Dr.
 
2013-08-21 01:07:14 PM  
I was on a Carnival cruise and they turned the ship around to drop off a guy who was having a heart attack.  They had to rearrange the schedule and we missed Nassau because of it.

But yeah, under maritime law they don't owe you anything.  Oh, and if the captain decides he doesn't like you, he can just drop you off at the next port and it is your problem to get home.
 
2013-08-21 01:22:10 PM  
Fark everybody else on the ship. They should have all had to change their vacations so the ship could wait around for these poor old people. People are too damn selfish these days.
 
2013-08-21 01:30:02 PM  

StreetlightInTheGhetto: Desperate, she reached out to the owner of her travel agency,


Unfortunately, the owner was far away, in another country, and thus far out of arm's reach.

Tired of the "reached out" thing. Just say "contacted."

Now excuse me while I reach out to Domino's for a pizza.
 
2013-08-21 01:38:03 PM  
so I just added Turkey on my list of countries to never visit or give money to
 
2013-08-21 01:45:14 PM  
American tourists seem to think they have a little bubble of America around them at all times. They just can't grasp that they're in a foreign country and they may have to adjust to local laws and customs, and they have to assume the risks of being out there in the real world.
 
2013-08-21 01:50:00 PM  
Hey, so called "Royal Caribbean," this is the Mediterranean. Get back to your own sea.

mediterraneancruisereviews.files.wordpress.com
 
2013-08-21 01:58:18 PM  
Love, exciting and new
Come aboard, we're expecting you
Love, life's sweetest reward
Let it flow, it floats back to you
Love Boat soon will be making another run
The Love Boat promises something for everyone
Set a course for adventure
Your mind on a new romance
And love won't hurt anymore
It's an open smile on a friendly shore
It's love
Welcome aboard
It's love!
 
2013-08-21 02:10:24 PM  

Panatheist: so I just added Turkey on my list of countries to never visit or give money to


I was in Turkey a few weeks ago and it was great: beautiful country, lots of history and generally nice people.
 
2013-08-21 02:30:20 PM  

TheBigJerk: johnnieconnie: On the one hand, it looks like a massive screw-up on Royal Caribbean's part, but on the other hand, maybe the couple didn't buy insurance that included evacuation service? More info is needed.

Probably didn't matter, they said, "you have to file a claim first," which is code for, "fark whatever we promised when you paid us, we're not interested in helping."


That's how my travel insurance worked. *shrug*
 
2013-08-21 02:33:09 PM  

Panatheist: so I just added Turkey on my list of countries to never visit or give money to


Why?
 
2013-08-21 02:34:27 PM  

Russ1642: American tourists seem to think they have a little bubble of America around them at all times. They just can't grasp that they're in a foreign country and they may have to adjust to local laws and customs, and they have to assume the risks of being out there in the real world.


It applies to Canadians as well.
 
2013-08-21 02:56:02 PM  
Royal Caribbean's official statement: "They bought their tickets. They knew what they were getting into."

http://www.youtube.com/watch?v=Pn0WdJx-Wkw
 
2013-08-21 02:57:29 PM  

skankboy: Russ1642: American tourists seem to think they have a little bubble of America around them at all times. They just can't grasp that they're in a foreign country and they may have to adjust to local laws and customs, and they have to assume the risks of being out there in the real world.

It applies to Canadians as well.


I think it's a trait of a lot of older people regardless of nationality. I worked at a hotel and I've known tons of foreign visitors to the US who were unwilling to adjust to local laws and customs. You get self-entitled idiots who are stuck in their ways no matter what country you're in and sometimes they vacation overseas.
 
2013-08-21 03:46:10 PM  
This happens quite a bit actually. When we were on our cruise, some guy had a heart attack and died while snorkeling. The wife didn't want to leave the body, so the crew packed up their bags and left her on the island.

Also, cruise ships do NOT have defribillators onboard or really any equipment to help major medical emergencies. If you have any health problems I would stay off a cruise ship.
 
2013-08-21 03:50:22 PM  
Pretty standard cruise line rules.
 
2013-08-21 04:26:38 PM  
So they were to keep a ship with a couple hundred people on it there till your ready to leave?
 
2013-08-21 04:37:06 PM  

hailin: This happens quite a bit actually. When we were on our cruise, some guy had a heart attack and died while snorkeling. The wife didn't want to leave the body, so the crew packed up their bags and left her on the island.

Also, cruise ships do NOT have defribillators onboard or really any equipment to help major medical emergencies. If you have any health problems I would stay off a cruise ship.


It's surprising it doesn't happen more often. The size of some of the people on board. HUGE and only leave the dining areas to go to the bathroom to make room for more.
 
2013-08-21 04:54:11 PM  
hailin:
Also, cruise ships do NOT have defribillators onboard or really any equipment to help major medical emergencies. If you have any health problems I would stay off a cruise ship.

Yes the DO.

http://www.royalcaribbeanblog.com/2010/06/22/guest-saved-defibrillat or -oasis-seas
 
2013-08-21 05:11:24 PM  
We cruise pretty regularly, so perhaps I'm biased, but what did they expect, exactly? An 89 year old with a hip fx may not be able to hack the SIX HOUR DRIVE to the big city fancy hospital. The "dirty little" port hospital is there to get him stabilized.

Not-so-CSB: On our last cruise, someone keeled over in the gym. On any RCL ship, when you hear the announcement tones followed by "bright star, bright star, bright star", assume someone's unconscious. The doctor is there to treat norovirus, dehydration from motion sickness or norovirus, and splint you up if you have a bad fall and need to get somewhere for real medical care.

On the ship I was on four days ago, there WERE defibrillators on board. There were AED's outside of the main dining room, the gym, and guest relations. I'm sure there were more that I never noticed.
 
2013-08-21 11:18:57 PM  
I was always under the impression while cruising that the rule is show up to the boat or get left behind.  DNRTFA
 
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