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(Venture Beat)   Amazon may have lost as much as $5 million when they were offline for 40 minutes yesterday. Problem was noticed when local Best Buy stores were flooded with sudden foot traffic   (venturebeat.com) divider line 31
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722 clicks; posted to Business » on 20 Aug 2013 at 3:14 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-08-20 02:44:53 PM  
I always go to BestBuy before I buy anything at Amazon. That's what they're there for, right?

/actually the price matching plan led me to buy my phone there, just a quick check on the web and no problem
 
2013-08-20 02:47:30 PM  
I'm sure they didn't suffer much

img.photobucket.com
 
2013-08-20 03:19:35 PM  
I don't buy it.  Amazon customers will wait around for the deal.  I'm not going to drop everything and go to Barnes and Noble or Best Buy because Amazon drops out for an hour.  I was going to purchase a book from Amazon yesterday that retailed for 45.  They listed it for 27.  They went down.  I waited.

I had absolutely no desire to go to B&N and purchase the book for full price, or the "discounted price" (about 42.75).
 
2013-08-20 03:28:02 PM  

OregonVet: I always go to BestBuy before I buy anything at Amazon. That's what they're there for, right?

/actually the price matching plan led me to buy my phone there, just a quick check on the web and no problem


I just recently learned of their price matching when I bought some speakers there.  I might be more inclined to buy things there now.
 
2013-08-20 03:30:12 PM  
FTH: Amazon may have lost delayed as much as $5 million when they were offline for 40 minutes yesterday.

FTFY
 
2013-08-20 03:34:00 PM  
A 40 minute window of no shopping? What in the hell did people do with themselves?
 
2013-08-20 03:37:54 PM  
Wasn't there a study published too long ago that debunked the notion that technical failures like this cost sales?  Vaguely recall reading something to that effect that said people generally just come back later.  Or am I imagining that?
 
2013-08-20 03:39:04 PM  

whizbangthedirtfarmer: I don't buy it.  Amazon customers will wait around for the deal.  I'm not going to drop everything and go to Barnes and Noble or Best Buy because Amazon drops out for an hour.  I was going to purchase a book from Amazon yesterday that retailed for 45.  They listed it for 27.  They went down.  I waited.

I had absolutely no desire to go to B&N and purchase the book for full price, or the "discounted price" (about 42.75).


This. I'll be damned if I would have said to hell with it and went to the campus bookstore and dropped over $750 for textbooks that I could wait another hour to order on Amazon for a grand total of $450 (which included the cost of a wireless duplexing laser printer not included in what I would have spent just in books on campus).

I did all my ordering yesterday, some stuff is filtering in today (even though I got two day shipping, some of it came overnight) and the rest will be here tomorrow. That's fast enough for me.
 
2013-08-20 03:44:41 PM  

skinink: A 40 minute window of no shopping? What in the hell did people do with themselves?


Porn.
 
2013-08-20 03:49:28 PM  

China White Tea: Wasn't there a study published too long ago that debunked the notion that technical failures like this cost sales?  Vaguely recall reading something to that effect that said people generally just come back later.  Or am I imagining that?


I'm sure it causes some lost sales, but I assume figures like this one are greatly exaggerated.  I'm sure most people will, indeed, just come back later.
 
2013-08-20 03:50:43 PM  
That could actually affect me. I'm a impulse buyer when it comes to books, so if I was delayed in buying something odds are I moved on.
 
2013-08-20 03:50:55 PM  

China White Tea: Wasn't there a study published too long ago that debunked the notion that technical failures like this cost sales?  Vaguely recall reading something to that effect that said people generally just come back later.  Or am I imagining that?


Meh, its not real money.  It fake money that the business will use to beat up IT for all the money they 'lost' the company.  Of course if you ask for even 1/10th of the 'lost' money to make sure it doesn't happen again, suddenly it was not that big of a deal.  So yeah, basically everyone involved its not really 'lost' money, but it sure looks good as a way to write down a loss without actually having any loss.
 
2013-08-20 03:51:25 PM  

skozlaw: skinink: A 40 minute window of no shopping? What in the hell did people do with themselves?

Porn.


Ok, so that accounts for about 4-5 minutes. What did they do with the rest of the time?
 
M-G
2013-08-20 03:57:01 PM  

buzzcut73: skozlaw: skinink: A 40 minute window of no shopping? What in the hell did people do with themselves?

Porn.

Ok, so that accounts for about 4-5 minutes. What did they do with the rest of the time?


Clean up the mess?
 
2013-08-20 04:02:25 PM  
If Amazon was down for 3 or 4 days straight, then the lost revenue figures might make sense. But 40 minutes? People probably just shrugged and tried again later.
 
2013-08-20 04:03:47 PM  

downstairs: China White Tea: Wasn't there a study published too long ago that debunked the notion that technical failures like this cost sales?  Vaguely recall reading something to that effect that said people generally just come back later.  Or am I imagining that?

I'm sure it causes some lost sales, but I assume figures like this one are greatly exaggerated.  I'm sure most people will, indeed, just come back later.


I bet it's an  extremely small number of lost sales.  Just thinking about it, if I go to buy something on Amazon, and Amazon is down, what am I going to do?

Get dressed and go to the store?  And risk getting some sunlight on me?

Yeah, right.  But seriously, if I'm ordering it online, it's not something I need so immediately that I'm willing to get off my ass to get it, and there aren't exactly a lot of good online alternatives to Amazon.  Some exist for some niche markets (e.g., NewEgg), but for most of my general online purchasing, if Amazon is down, I'll just wait until it isn't.
 
2013-08-20 04:16:03 PM  

germ78: If Amazon was down for 3 or 4 days straight, then the lost revenue figures might make sense. But 40 minutes? People probably just shrugged and tried again later.


Yep, that. I was trying to update the Birthday and Christmas wish list with links to stuff. Wasn't able to get on Amazon, figured it was just the office internet being crappy, and put it aside. Took care of it at home last night. Wouldn't have even known Amazon was down if not for this Fark headline.

/CSB
 
2013-08-20 04:17:47 PM  

buzzcut73: Ok, so that accounts for about 4-5 minutes. What did they do with the rest of the time?


Creepy porn.
 
2013-08-20 04:20:52 PM  

skinink: A 40 minute window of no shopping? What in the hell did people do with themselves?


I was here......
 
2013-08-20 04:43:36 PM  

skinink: A 40 minute window of no shopping? What in the hell did people do with themselves?


'bate.
 
2013-08-20 04:47:55 PM  
Amazon is losing a lot more sales due to third party sellers handing over crappy merchandise for Amazon to fulfill with. It's got to the point where I won't buy anything on Amazon.com unless Amazon is the seller.

6 tubes of out-of-date liquidated stock medicine...
a knock-off appliance substituted for the brand I ordered

The stinky thing is Amazon ships this crap out for sellers. And lets them keep selling even after Amazon has been told that seller is defrauding customers.

I'd rather go back to eBay in the 90's. At least eBay didn't help sellers to screw buyers over like Amazon does by stocking and shipping merchandise for fraudulent sellers.
 
2013-08-20 05:01:02 PM  
All in one basket, your eggs are.
 
2013-08-20 05:04:54 PM  

TheShavingofOccam123: The stinky thing is Amazon ships this crap out for sellers. And lets them keep selling even after Amazon has been told that seller is defrauding customers.


As one of the FBA marketplace dealers you bemoan, please please please raise a stink about getting crap. Without your feedback to get strikes against shoddy sellers I have to put up with more competition. Fortunately I handled the slow summer fairly well, I think about 10% of my competition threw their hands up and rage quit.
 
2013-08-20 05:42:38 PM  

wildcardjack: TheShavingofOccam123: The stinky thing is Amazon ships this crap out for sellers. And lets them keep selling even after Amazon has been told that seller is defrauding customers.

As one of the FBA marketplace dealers you bemoan, please please please raise a stink about getting crap. Without your feedback to get strikes against shoddy sellers I have to put up with more competition. Fortunately I handled the slow summer fairly well, I think about 10% of my competition threw their hands up and rage quit.


Was going to write something along these lines. Amazon WILL act upon complaints (i've complained about a few vendors they fulfill for and they've had them modify the way they do business). They are one of the few companies that actually do something when you bring it to their attention.
 
2013-08-20 05:58:26 PM  
rarely go to Best buy but when I do they aren't hurting for customers. eBay has their tongues so far up buyers arses the sellers have few rights and are easily screwed over; eBay has made it very obvious they only give a shiat about very large vendors.

you're foolish to let Amazon stock & ship for you unless you're a large vendor shipping all new all the time. it's obvious to me their warehouse pickers don't give a damn what grade/condition used item you are paying for.
 
2013-08-20 06:01:54 PM  
To say that Amazon lost $5 million during the outage means there's no such thing as pent up demand.
 
2013-08-20 06:55:50 PM  
I assume the losses are from cloud hosting clients switching to Rackspace, because the last thing Amazon Web Services customers want to hear about is another high-profile service failure.
 
2013-08-20 07:31:09 PM  

skinink: A 40 minute window of no shopping? What in the hell did people do with themselves?


That was 40 extra minutes I had to wait before I could stream Sunday night`s episode of Breaking Bad.

/bad timing
 
2013-08-20 08:34:33 PM  
Plan straight out of the RIAA handbook.
 
2013-08-21 12:42:21 AM  
Wow... first Google earlier this week and now Amazon.  Unusual.
 
2013-08-21 06:32:02 AM  
In the last 6 months, Best Buy has doubled, while Amazon hasn't done jack shiat.

chart.finance.yahoo.com
 
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