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(ABC 27)   Conn. police: Cable outage not 911-worthy   (abc27.com) divider line 50
    More: Obvious, Norwalk  
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2299 clicks; posted to Main » on 19 Aug 2013 at 3:56 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-08-19 02:48:15 PM  
The call center for the cable company in my area uses the cable company's VOIP service. So, when the cable goes down, so do their phones. There's nobody TO call.  Surely they didn't PLAN it that way.

/yes, my eyes are rolling.
 
2013-08-19 02:58:43 PM  
BUT I NEED TO WATCH MY STORIES AND THE CABLE COMPANY WON'T ANSWER MY CALLS.
 
2013-08-19 03:05:43 PM  
It amazes me that people call 911 for things like "My cable is out", "They didn't get my drive thru order right", or "I'm lost and I need help getting somewhere".

Calling 911 over something like these things should be grounds for immediate euthanization (or, at least verification that you are insane and should be put in a mental institution).
 
2013-08-19 03:34:07 PM  
What if you think the cable outage is due to an emergency, hmmm?
 
2013-08-19 03:58:18 PM  
But I was just to the part where Skylar kills Fring!
 
2013-08-19 04:00:32 PM  
Back in the dark ages when I was in college, my cable went out accompanied by a really bright flash from outside.  Turned out that a small plane in trouble had tried to get back to the airport but went though the power transmission lines and crashed on Hwy 101 in San Luis Obispo.  It had killed the power to most of town, including the Comcast facility, though we still had lights.

Called the cable company about it and they told me it was a police matter.  Will these people make up their minds?!?
 
2013-08-19 04:00:54 PM  
If Walking Dead is on and I can't watch it or get in the DVR, that's a 911 calling
 
2013-08-19 04:01:34 PM  

PainInTheASP: BUT I NEED TO WATCH MY STORIES AND THE CABLE COMPANY WON'T ANSWER MY CALLS.


www.greatdetectives.net
 
2013-08-19 04:04:01 PM  

Rand's lacy underwear: But I was just to the part where Skylar kills Fring!


Heisenberg.
 
2013-08-19 04:06:00 PM  

Diogenes: What if you think the cable outage is due to an emergency, hmmm?


watch the news then!
 
2013-08-19 04:08:23 PM  
yet another reason I can never live in Connecticut.  Terrible emergency response.

/I want to cut the cable, but my roomies won't do it
//I don't want to pay for a whole cable package for HBO Sunday nights
 
2013-08-19 04:11:19 PM  

mike_d85: yet another reason I can never live in Connecticut.  Terrible emergency response.

/I want to cut the cable, but my roomies won't do it
//I don't want to pay for a whole cable package for HBO Sunday nights


Then let your roomies pay for the cable.  Simple stuff.
 
2013-08-19 04:12:28 PM  
Fairfield County: Capital of the First World.
 
2013-08-19 04:15:40 PM  
I couldn't get to fark last night.   I thought about calling 911...  Looks a few of my fellow farkers already called it in.
 
2013-08-19 04:19:47 PM  
I get these strange stupid entitled calls escalated to me as a manager at a major telco.

"Ok I left my iphone on the bar, someone took it and I tracked it to someones house, you guys have to get it for me."  No you have to call the police.

"My sons been missing for four days, make him pick up his phone." No, you have to call the police.

"My baby stopped breathing what should I do.?"  Please call 911.  This was after she screamed at a csr to get her a manager.
 
2013-08-19 04:23:17 PM  
Can we turn this into a "Time Warner Cable is the devil incarnate" thread?  I have been trying to get internet installed for two weeks now due to no competition in my area.
 
2013-08-19 04:27:24 PM  
Depends.  If it is on a Sunday in September, it just might be.
 
GBB
2013-08-19 04:27:53 PM  

dletter: It amazes me that people call 911 for things like "My cable is out", "They didn't get my drive thru order right", or "I'm lost and I need help getting somewhere".

Calling 911 over something like these things should be grounds for immediate euthanization (or, at least verification that you are insane and should be put in a mental institution).


You'd be surprised what DOESN'T make the news if you think those are bad.
 
2013-08-19 04:28:13 PM  
Interlinks is an addiction.  My lappy was in the shop for 2 weeks once (before everybody and their gradma had smart phones), I was heading down to the library every other day.
 
2013-08-19 04:28:20 PM  
theflatline:
"My baby stopped breathing what should I do.?"  Please call 911.  This was after she screamed at a csr to get her a manager.

The first 2 are idiotic, but the last one is almost explainable - she dialed 611 instead of 911 in a panic, didn't realize what she'd done and thought you guys were being blockheads. Her kid isn't breathing, she's full-on freaked out and not thinking straight.
 
2013-08-19 04:28:31 PM  
Called 911 for exploding transformers before, this was about ten years ago.  With the way some laws are being enforce I would be careful about that today.
 
2013-08-19 04:30:37 PM  

dletter: It amazes me that people call 911 for things like "My cable is out", "They didn't get my drive thru order right", or "I'm lost and I need help getting somewhere".

Calling 911 over something like these things should be grounds for immediate euthanization (or, at least verification that you are insane and should be put in a mental institution).


Those are also the same people who will also call to get credit for the outage thinking they'll get quite a bit taken off the bill. Then find out the offered credit for one day's outage amounts to a few bucks. Then get mad over the credit because the think it is not enough.
 
2013-08-19 04:36:28 PM  
Read a book.  Jesus...

\Lots of friends in CT, and it was "mayhem"
\\In quotes for the stupidity
\\\My friends weren't the ones freaking out...
 
2013-08-19 04:38:11 PM  
sonorangal
dletter: It amazes me that people call 911 for things like "My cable is out", "They didn't get my drive thru order right", or "I'm lost and I need help getting somewhere".
Calling 911 over something like these things should be grounds for immediate euthanization (or, at least verification that you are insane and should be put in a mental institution).
Those are also the same people who will also call to get credit for the outage thinking they'll get quite a bit taken off the bill. Then find out the offered credit for one day's outage amounts to a few bucks. Then get mad over the credit because the think it is not enough.


Maybe you have a point. When I called Mediacom for internet issues half the time they would tell me it was a known issue but there was no recording automatically telling me it was an outage. This was after I had to go through the whole f**king computer telling me to disconnect and reconnect, reboot, the computer which I had already done to talk to a human.

I consider lack of notices on the phone possible corporate numbers juking. There were times it was out at least once a week.
 
2013-08-19 04:39:14 PM  
Maybe to some, but I bought an 80" LED TV with 240Hz refresh rate and Internet capability so I could watch Keeping Up with the Kardashians. I'll be damned if some natural event is going to interrupt that without someone hearing about it!!!
 
2013-08-19 04:40:08 PM  
Fairfield County...can you still watch Jeopardy with an antenna?  If so, it wasn't my uncle.
 
2013-08-19 04:43:44 PM  
If I can't get my NatGeo Wild, you'd damn well better get a squad car out here asap. I need to know whether this leopard cub is going to grow into a fierce hunter or if he's going to be killed by a hyena at 3 months old.
 
2013-08-19 04:44:54 PM  

dj_bigbird: theflatline:
"My baby stopped breathing what should I do.?"  Please call 911.  This was after she screamed at a csr to get her a manager.

The first 2 are idiotic, but the last one is almost explainable - she dialed 611 instead of 911 in a panic, didn't realize what she'd done and thought you guys were being blockheads. Her kid isn't breathing, she's full-on freaked out and not thinking straight.


I could see that.... "611" seems like way too likely a common misdial for "911"... really, "611" should just be an "alternate" for 911.   I am kind of surprised that if you do use "611" for something else, that getting people who you can clearly tell meant to dial "911", you just have a standard, very quick response "You misdialed 911, let me redirect you"... and the 611 center should have an automated database of localized 911 redirects based on the number that called in.
 
2013-08-19 04:47:56 PM  
Who still watches TV?
 
2013-08-19 04:57:57 PM  

MBooda: Fairfield County...can you still watch Jeopardy with an antenna?


I can guarantee you that the folks who called 911 for a cable outage were not watching Jeopardy!  They were undoubtedly glued to The Lobotomy Channel.
 
2013-08-19 04:59:07 PM  
vudukungfu
Who still watches TV?


Can't say I 'watch TV' in the 1970's sense, but have left on network TV for the pets. Not that it is great, but I would say it can be better then much of stuff that passes for reality TV on cable.

Somewhere a corporate executive on many of these channel made a decision. They found X percentage of people will sit there and watch asses fart without changing the channel. It costs X dollars to film farting rednecks vs X dollars to make a scripted TV program. It just makes more sense to film farting rednecks. This is our new business model.
 
2013-08-19 05:03:45 PM  
It's been 3 weeks and I'm still not missing CBS.
 
2013-08-19 05:08:37 PM  

uncleacid: It's been 3 weeks and I'm still not missing CBS.


Unless you are a fan of an AFC NFL team, most people won't miss it that much, considering you can otherwise watch most anything else online.
 
2013-08-19 05:12:53 PM  

GBB: dletter: It amazes me that people call 911 for things like "My cable is out", "They didn't get my drive thru order right", or "I'm lost and I need help getting somewhere".

Calling 911 over something like these things should be grounds for immediate euthanization (or, at least verification that you are insane and should be put in a mental institution).

You'd be surprised what DOESN'T make the news if you think those are bad.


Yup. The wife is a 911 operator/dispatcher. This kind of shiat is a daily thing.
 
2013-08-19 05:19:49 PM  

dletter: uncleacid: It's been 3 weeks and I'm still not missing CBS.

Unless you are a fan of an AFC NFL team, most people won't miss it that much, considering you can otherwise watch most anything else online.


In my area that would be Jets, need I say more.
 
2013-08-19 06:05:07 PM  

Lets talk frankly about internal cleanliness: GBB: dletter: It amazes me that people call 911 for things like "My cable is out", "They didn't get my drive thru order right", or "I'm lost and I need help getting somewhere".

Calling 911 over something like these things should be grounds for immediate euthanization (or, at least verification that you are insane and should be put in a mental institution).

You'd be surprised what DOESN'T make the news if you think those are bad.

Yup. The wife is a 911 operator/dispatcher. This kind of shiat is a daily thing.


Tell me more, tell me more, tell me more!!!
 
2013-08-19 06:07:31 PM  

miltoncharles: The call center for the cable company in my area uses the cable company's VOIP service. So, when the cable goes down, so do their phones. There's nobody TO call.  Surely they didn't PLAN it that way.

/yes, my eyes are rolling.


I'll get emails from our company stating the email is down. Of course they come in when it's back up.... SOOO I feel your pain....
 
2013-08-19 07:05:12 PM  

FrancoFile: Lets talk frankly about internal cleanliness: GBB: dletter: It amazes me that people call 911 for things like "My cable is out", "They didn't get my drive thru order right", or "I'm lost and I need help getting somewhere".

Calling 911 over something like these things should be grounds for immediate euthanization (or, at least verification that you are insane and should be put in a mental institution).

You'd be surprised what DOESN'T make the news if you think those are bad.

Yup. The wife is a 911 operator/dispatcher. This kind of shiat is a daily thing.

Tell me more, tell me more, tell me more!!!


Power went out? Call 911

It's 2:00pm and the neighbor's dog is barking? Call 911

Kid bouncing a basketball down the street? Call 911

11 years old and mom's coming home to spank you for fighting at school? Call 911 (The deputy got to watch said spanking occur, after the child took a swing at him trying to get arrested to avoid mom's wrath)

Hell, some lady was driving down my road and saw my neighbor (also my wife's uncle) planting trees in his yard and called 911 to report a landscaping in progress. She eventually realized how retarded she was for doing so.

Then there's the people that get passed by someone speeding on I-95 then decide to pursue said speeder while calling 911, so in addition to speeding themselves, they're also on the phone while doing so.

On the medical side of things you get people faking chest pains for a "free" ride into town, so they can refuse admittance at the ER and walk down the street to the Wal-mart. People with real chest pains like to refuse transport and later get picked up by the coroner.

Then there's this guy:  http://en.wikipedia.org/wiki/Benjaman_Kyle found beaten half to death behind the local Burger King to the extent that he doesn't remember his name or anything prior to being found there. Super nice guy, someone beat the living fark out of him. Notice his initials are "BK"

That's what I can recall off the top of my head, but like I said... it's a daily occurrence for someone to call 911 about some stupid shiat. Several callers are on a first-name basis with the operators, and recognize them by their voices. You know you call 911 waaaaaay too much when the operator knows you by the phone number on their screen.
 
2013-08-19 07:08:17 PM  
Taking down 3 buildings with 2 planes is a little excessive missing Honey boo-boo.
 
2013-08-19 07:15:15 PM  

russlar: Fairfield County: Capital of the First World.


Yes is is.  Massive entitlement aura just driving through there.
Lights up the night sky.
 
2013-08-19 07:25:52 PM  

Lets talk frankly about internal cleanliness: FrancoFile: Lets talk frankly about internal cleanliness: GBB: dletter: It amazes me that people call 911 for things like "My cable is out", "They didn't get my drive thru order right", or "I'm lost and I need help getting somewhere".

Calling 911 over something like these things should be grounds for immediate euthanization (or, at least verification that you are insane and should be put in a mental institution).

You'd be surprised what DOESN'T make the news if you think those are bad.

Yup. The wife is a 911 operator/dispatcher. This kind of shiat is a daily thing.

Tell me more, tell me more, tell me more!!!

Power went out? Call 911

It's 2:00pm and the neighbor's dog is barking? Call 911

Kid bouncing a basketball down the street? Call 911


I once called the non-emergency line for the police when someone was sleeping in a strange van in the parking lot of the condo I was living in.  There had been an escape the day before from a jail in Olympia, so I thought that it was prudent that the cops at least tap on the glass and see who the guy was, but didn't feel it was an emergency.  I was told to hang up and dial 911 or no one would be dispatched.  (Guy turned out to be someone thrown out of his house by his wife.)

Similar thing a few years later, my wife called the office line to report someone in an unfamiliar sedan sitting across from our house, where he had been sitting for hours.  She was told to call 911.  Turned out, she'd called 911 on a detective on a stakeout.
 
2013-08-19 07:33:12 PM  

Eirik: I once called the non-emergency line for the police when someone was sleeping in a strange van in the parking lot of the condo I was living in.  There had been an escape the day before from a jail in Olympia, so I thought that it was prudent that the cops at least tap on the glass and see who the guy was, but didn't feel it was an emergency.  I was told to hang up and dial 911 or no one would be dispatched.  (Guy turned out to be someone thrown out of his house by his wife.)

Similar thing a few years later, my wife called the office line to report someone in an unfamiliar sedan sitting across from our house, where he had been sitting for hours.  She was told to call 911.  Turned out, she'd called 911 on a detective on a stakeout.


In the first case, that's likely a department policy at the local agency. Here they'll dispatch calls from the non-emergency line because those are also routed through the recorders and consoles. May not be the case where you are/were.

Detectives get reported pretty often, as it is an unfamiliar vehicle, occupied and stationary for a long period of time.

Suspicious persons/vehicles are taken pretty seriously, as long as it's actually suspicious. A kid bouncing a basketball down the road in a subdivision on a Saturday afternoon is in no way suspicious, but people (usually old ladies) will report it.

Some of the things she talks about when she gets home are downright asinine.
 
2013-08-19 07:41:19 PM  
Taxes in CT are high as shiat. It's only natural we would expect 911 to provide assistance in situations that are less than life threatening.
 
2013-08-19 11:37:11 PM  

Lets talk frankly about internal cleanliness: Power went out? Call 911


Actually, here's a question: if the power goes out and affects traffic lights, does that deserve a call?

I ran into that situation a few years ago. I decided to call the non-emergency police number.
 
2013-08-20 12:44:05 AM  

Dragonflew: MBooda: Fairfield County...can you still watch Jeopardy with an antenna?

I can guarantee you that the folks who called 911 for a cable outage were not watching Jeopardy!  They were undoubtedly glued to The Lobotomy Channel.


Reportedly a lot of the calls referenced the premiere of "Breaking Bad."

Keep in mind that Fairfield County is the home of the 1% (and Bridgeport).  To some of them, this is the closest they'll ever get to being disenfranchised.
 
2013-08-20 01:26:10 AM  
Forgot to add: Not so CSB time:

I was working the switchboard of a financial company* when I got this call:

Lady:"Channel 4 don't work and my stories are on!"
Me:"I'm sorry ma'am, this is not the cable company.  If you let me know who you're cable company is I can provide you with their phone number."
"Cablevision" "
"Alright, what state do you live in?" (Cablevision has/had separate 1-800 numbers for different states)
"Brooklyn"
"Okay, let me know when you're ready...The number is 1-800-[xxx-xxxx]
"I called them.  They were busy."
"Well I imagine that many other customers are trying to reach them, ma'am.  But those are the people who have to help you."
"You have to come fix my cable!"
"I'm sorry ma'am.  This is a bank, we can't fix the cable.  You'll need to call that number back and talk to the cable company."
"Send me a truck.  My stories are on!"
"Ma'am.  I don't have a truck.  I have an office full of bankers and a couple of lawyers and we're not even in the same state."
"Aren't you going to send a truck?"
"I'm sorry, ma'am.  As I told you, this isn't the cable company.  If you contact Cablevision, I'm certain that they'll be happy to..."
"[censored] YOU, [censored] . YOU'RE A [censored] [censored] [censored] [censored] SON OF A [censored] .  YOU HAD BETTER COME OUT HERE AND FIX THE [censored] [censored] [censored] CABLE, YOU [censored] [censored] [censored] RIGHT NOW!!"
"Fine, ma'am,I'll tell you what I'll do.  I'll contact Cablevision and let them know."
"GOOD!" *click*

Job applicant standing in front my desk: "You not going to call the cable company?"
"She never gave me her name or address."

*There's usually a number on the back of the bill that says "To find a location to pay your bill in person, call [xxxxx]."  If you called that number and hammered on the "0" button like a game of Space Invaders, the system eventually kicked you out to the switchboard operator.  So the next time you find yourself in a queue and feel impatient, take a deep breath and relax or you might find yourself whining to a fellow Farker and we all know from experience how that usually turns out.
 
2013-08-20 02:09:18 AM  

JohnCarter: If Walking Dead is on and I can't watch it or get in the DVR, that's a 911 calling


I've had good luck with this bunch for the past few years. All the eps, no more than a day after cable broadcast, and no commercials. It's great for binge watching.

/Why pay for cable when most of the good stuff is on the interwebs?
 
GBB
2013-08-20 05:02:58 AM  

Lets talk frankly about internal cleanliness: FrancoFile: Lets talk frankly about internal cleanliness: GBB: dletter: It amazes me that people call 911 for things like "My cable is out", "They didn't get my drive thru order right", or "I'm lost and I need help getting somewhere".

Calling 911 over something like these things should be grounds for immediate euthanization (or, at least verification that you are insane and should be put in a mental institution).

You'd be surprised what DOESN'T make the news if you think those are bad.

Yup. The wife is a 911 operator/dispatcher. This kind of shiat is a daily thing.

Tell me more, tell me more, tell me more!!!

Power went out? Call 911

It's 2:00pm and the neighbor's dog is barking? Call 911

Kid bouncing a basketball down the street? Call 911

11 years old and mom's coming home to spank you for fighting at school? Call 911 (The deputy got to watch said spanking occur, after the child took a swing at him trying to get arrested to avoid mom's wrath)

Hell, some lady was driving down my road and saw my neighbor (also my wife's uncle) planting trees in his yard and called 911 to report a landscaping in progress. She eventually realized how retarded she was for doing so.

Then there's the people that get passed by someone speeding on I-95 then decide to pursue said speeder while calling 911, so in addition to speeding themselves, they're also on the phone while doing so.

On the medical side of things you get people faking chest pains for a "free" ride into town, so they can refuse admittance at the ER and walk down the street to the Wal-mart. People with real chest pains like to refuse transport and later get picked up by the coroner.

Then there's this guy:  http://en.wikipedia.org/wiki/Benjaman_Kyle found beaten half to death behind the local Burger King to the extent that he doesn't remember his name or anything prior to being found there. Super nice guy, someone beat the living fark out of him. Notice his initials are "BK"

That's what I can recall off the top of ...


My favorite are the calls about strange people going to the foreclosed house in the neighborhood that's been vacant for 3+ years.   Um, you realize this isn't Detroit; it's not going to be vacant forever.   Or other nosey neighbors that know EVERY car in the neighborhood.  Sure, because your neighbors will retire and die in their current vehicle, never to buy another every again.

True story from the other night.  Someone notices people breaking into a neighbor's house.  Call 911, right?  No.  That's your rich Doctor neighbor.  Call his office.  Receptionist says Mr Dr So-in-so is out of town.  Call 911, right?  No, call the Office Manager that's not in the office today.  Dr. So-in-so needs to give Office Manager a raise for being the only one in the group with a farking brain.  They call 911, with little to no information.   Needless to say, we did not catch said burglars.
 
2013-08-20 07:33:49 AM  

evaned: Lets talk frankly about internal cleanliness: Power went out? Call 911

Actually, here's a question: if the power goes out and affects traffic lights, does that deserve a call?

I ran into that situation a few years ago. I decided to call the non-emergency police number.


Traffic lights, yes. The lights in your house? No.

But they'll get twice as many calls for the latter.
 
2013-08-20 11:42:20 AM  
Connecticut, Illinois/Michigan part deux (or trois)..scrambling for relevance through disastrous economic policies.
 
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