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(Huffington Post Canada)   This is how you get and retain customers, by being a good human being   (huffingtonpost.ca) divider line 16
    More: Cool, Seattle, Steve Maddens, shopping district, Marc Jacobs, John Unger, Sandy Hook Elementary School  
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3173 clicks; posted to Business » on 01 Aug 2013 at 5:28 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



16 Comments   (+0 »)
   
View Voting Results: Smartest and Funniest
 
2013-08-01 05:36:47 PM  
Store: Good

Seattle: Bad
 
2013-08-01 05:51:07 PM  
No surprise it's Nordstrom's.
 
2013-08-01 06:02:21 PM  
I don't know what I can buy at Nordstrom's, but I think I am going to go buy something there.

Good for them!
 
2013-08-01 06:19:32 PM  
a) You live in Vancouver, so you go to Seattle for glamour?

b) Count the product placements in that little travelogue - how much is HuffPo getting for that?
 
2013-08-01 07:14:03 PM  
As a guy, there is a key psychological difference between men and women when it comes to things like our valuables and keys... I'd NEVER let somebody "hang on" to my keys. EVER. If I am present, I keep the keys, they stay in my front pocket.

I understand women have a different mindset - I'd be too paranoid to have valuables in something that isn't directly attached to my body. If I'm traveling and worried about potential pickpockets, the wallet goes in my front pocket. I don't usually keep my cash in my wallet, anyway.

All that said, kudos to the store for reacting so well.
 
2013-08-01 07:39:23 PM  
Great customer service there but, I've got to ask, how freakin' hot were these women?
 
2013-08-01 08:07:21 PM  
I am going to shop, but never actually buy anything at Nordstroms.  Good Lord, they gave away like $1,000 for something that clearly wasn't there fault.  There has got to be an unimaginable markup for them to do that sort of thing.

The correct reaction is, he is a comfortable place, a soft drink, and my deepest condolences while you wait for the locksmith.
 
2013-08-01 08:43:36 PM  

WhyteRaven74: No surprise it's Nordstrom's.


Indeed.  I read the headline then just skimmed the article until I said, "Oh, it's Nordstrom's.  Makes sense then."
 
2013-08-01 09:01:02 PM  
Most Corps: But being a good person is  harddduh!Can't I just add fees without telling anybody? That's like being a good person, right?
 
2013-08-01 11:12:23 PM  
What an obvious brand-dropping fluff-piece.  shiattington Post strikes again.
 
2013-08-02 12:07:26 AM  

EvilEgg: Good Lord, they gave away like $1,000 for something that clearly wasn't there fault.


A top brand sees this as an opportunity to build the brand.  They will make that $1000 in profit many times over with the increased sales even without the puff piece, just by word of mouth.  OTOH what you suggest, which would be the Macy's approach, leads to a pretty average feeling on the part of the customer.   Sears of course one of the employees would be the thief, and WalMart you would be AIDSraped by the assistant manager.
 
2013-08-02 12:14:39 AM  

Anderson's Pooper: Great customer service there but, I've got to ask, how freakin' hot were these women?


And white...
 
2013-08-02 01:06:24 AM  
Believe me, it's just easier to hate people and hold them in contempt. And, if you get the chance, steal their wallets.
 
2013-08-02 04:32:52 AM  
People who obviously have gobs of money to  spend get treated well by merchants.

WHY ISN'T THIS TAUGHT IN SCHOOLS?!
 
2013-08-02 11:09:56 AM  
I read this article in my Joe Boxer underwear while drinking my Tim Horton's coffee and sitting in my Lay-z-boy chair.
 
2013-08-02 11:56:50 AM  

Need a Dispenser Here: I read this article in my Joe Boxer underwear while drinking my Tim Horton's coffee and sitting in my Lay-z-boy chair.


Off-brand computer, I take it?
 
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