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(Boing Boing)   "Meet Glass, Lewis and Co., the company that got a food truck employee fired for offending them on Twitter"   (boingboing.net) divider line 265
    More: Asinine, food truck  
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16132 clicks; posted to Main » on 31 Jul 2013 at 4:22 AM (49 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-07-31 09:11:01 AM

The Muthaship: bunner: All hail the new service economy!

Building things makes the trees sad.


And metals!  Think of the precious ores!
 
2013-07-31 09:13:24 AM

bunner: The Muthaship: bunner: All hail the new service economy!

Building things makes the trees sad.

And metals!  Think of the precious ores!


And the Spotted Whooping Dung Owl.
 
2013-07-31 09:15:29 AM

doonerpjenkins: It's not unusual to tip at least 10% at a food truck...


I should tip 10% to someone who hands me a sandwich through a truck opening?  Please educate me: how much should I tip a vending machine that does the same thing?
 
2013-07-31 09:15:51 AM
I once had a server at a restaurant on an island I used to live and work on during the summer who was flawless.

F l a w l e s s .

Some Ukrainian kid.

I tipped him 10.00 for a 6.00 meal.  Anybody who's good at something that's useful should eat well, too.
 
2013-07-31 09:16:05 AM

Southern100: Lady Indica:You can't and don't preorder food for 70 people at McDonalds. Or Wendy's. Or Jack in the Box. Oh sure perhaps a wee place in Peoria will...but in San Francisco? AHAHAHA. No. fark no. Especially NOT during the lunch rush.
They didn't order the food and pick it up, it was delivered. [Wrong]
If you pre-order food, and have it delivered...you should tip. Don't be a farking jackass. If you place a large order for food for an entire office, you should also tip.

Sure you can. Tour buses stop in at McDonalds and other fast food restaurants all the time.

And you need to read the article, M'Lady.

"Anyway. The other rainy Monday morning, business was slow when a group of about a dozen customers sprinted up. This was at our second location, a stall the company opened in South Street Seaport to support the area while Hurricane Sandy repairs were happening. This group placed a huge order: three of this sandwich, four of another, three of the one that takes forever on the grill, two of the one that takes forever to assemble. Five or six milkshakes. The order came to just under $170."

A dozen customers. Individually. NO DELIVERY.


Sounds like they orders for the entire office so yeah tip the farker working in a tin box sweating to make your farking food.
 
2013-07-31 09:17:01 AM

The Muthaship: And the Spotted Whooping Dung Owl.


Dude, she might not be a looker but she's great in the sack and she can cook.   :  /
 
2013-07-31 09:17:36 AM
For those who didn't read the article or the additional linked article:
1. The guy who got fired wrote the linked article. He's a douche, and basically admits that.
2. It wasn't 20 sammiches, it was 12 and 5-6 shakes.
3. 12 people were actually there. This was not a phone order, 12 employees of Glass Lewis were ordering, separately. The fact that they paid with one credit card is irrevelant, in fact it was helpful to the truck as it saved credit card charges and was far quicker.
4. They picked up their orders individually. When they did, the fired guy harrased them and asked if they had planned not to tip.

So, to recap: the fired guy is an idiot and a douche. The 12 people were just 12 people standing at a food truck. Douche is shaming ordinary people, not some mega-corporation (BTW, they do financial research). The owner was correct in firing him.
 
2013-07-31 09:21:26 AM

furterfan: E5bie: furterfan: E5bie: 1. Tip shaming by name is NEVER okay. If you need the reasons why spelled out, you probably shouldn't be in food service.

If you need the reasons spelled out to you, you deserve to be in food service, doing a job where you get minimum wage and have to rely on people giving you charity for doing your job

If you only want inferior persons preparing and serving your food, you deserve what you're unwittingly eating.

Personally, I would prefer it if anyone preparing my food had a minimum of a bachelors degree in a biology related subject. but, realistically, food service usually pays peanuts and attracts monkeys


People who earn money are monkeys? Nice.
...Sounds like you haven't needed to, for whatever reason. Inter-generational charity perhaps?
 
2013-07-31 09:25:51 AM

bunner: I once had a server at a restaurant on an island I used to live and work on during the summer who was flawless.

F l a w l e s s .

Some Ukrainian kid.


.........and then the thread descended into some sort of sexual confession thing
 
2013-07-31 09:26:33 AM

steamingpile: it sounds like they had lunch catered and didn't tip shiat.


They did not have lunch catered.
The other rainy Monday morning, business was slow when a group of about a dozen customers sprinted up. This was at our second location, a stall the company opened in South Street Seaport to support the area while Hurricane Sandy repairs were happening. This group placed a huge order: three of this sandwich, four of another, three of the one that takes forever on the grill, two of the one that takes forever to assemble. Five or six milkshakes. The order came to just under $170.

This guy tweeted at an entire company over the actions of a few of their employees picking up sandwiches for coworkers.   This was not a corporate action by Glass Lewis and there was no catering involved.
 
2013-07-31 09:27:05 AM

Spanky McStupid: doonerpjenkins: It's not unusual to tip at least 10% at a food truck...

I should tip 10% to someone who hands me a sandwich through a truck opening?  Please educate me: how much should I tip a vending machine that does the same thing?


You don't tip inanimate objects dummy.

People that don't tip do not realize how much easier your life is when you tip, I slipped our hotel doorman $20 when he helped get us a cab in NY. After that he had a car waiting for us everytime, which was great when it was raining so hard.
 
2013-07-31 09:29:09 AM

furterfan: and then the thread descended into some sort of sexual confession thing


Preceded by the most god awful amateur comedy you ever saw.   :  )
 
2013-07-31 09:30:07 AM

notto: steamingpile: it sounds like they had lunch catered and didn't tip shiat.

They did not have lunch catered.
The other rainy Monday morning, business was slow when a group of about a dozen customers sprinted up. This was at our second location, a stall the company opened in South Street Seaport to support the area while Hurricane Sandy repairs were happening. This group placed a huge order: three of this sandwich, four of another, three of the one that takes forever on the grill, two of the one that takes forever to assemble. Five or six milkshakes. The order came to just under $170.

This guy tweeted at an entire company over the actions of a few of their employees picking up sandwiches for coworkers.   This was not a corporate action by Glass Lewis and there was no catering involved.


Yes I see that and corrected it like two posts later, doesn't matter still sounds like they ordered for the whole office and should have tipped.

If you order food from any place where they prepare it as you order it and you don't tip then you are the asshole. These people hustle to get your food ready for you so show a little gratitude.
 
2013-07-31 09:31:33 AM
Tipping is a stupid thing and I hate it. You're billing me twice for one thing.

I hate it even more that every place you go has a tip jar. The Arby's in the food court has a tip jar. It's farking Arby's. And it's a slow Arby's at that. I'm not tipping you. Every time I decide to give you another chance you take 10 minutes to assemble a premade roast beef sandwich. And it tastes like ass. And you mumble the whole time and half the time you try to give it to me on a lunch tray when I asked for take out which is prominently printed on the receipt you just spend three minutes gawking at with your jaw at full slack.

Here's a tip, lose the meth habit and go get a real job where your paycheck doesn't suck donkey balls.
 
2013-07-31 09:32:07 AM
Glass, Lewis and Co. are leaders in the Analrapist field, combining analysis and therapist.
 
2013-07-31 09:32:55 AM
The stupid is strong in this thread.
 
2013-07-31 09:34:01 AM
steamingpile:

People that don't tip do not realize how much easier your life is when you tip, I slipped our hotel doorman $20 when he helped get us a cab in NY. After that he had a car waiting for us everytime, which was great when it was raining so hard.

The cabs weren't waiting there because you gave the doorman twenty bucks.
 
2013-07-31 09:35:18 AM

skozlaw: Tipping is a stupid thing and I hate it. You're billing me twice for one thing.

I hate it even more that every place you go has a tip jar. The Arby's in the food court has a tip jar. It's farking Arby's. And it's a slow Arby's at that. I'm not tipping you. Every time I decide to give you another chance you take 10 minutes to assemble a premade roast beef sandwich. And it tastes like ass. And you mumble the whole time and half the time you try to give it to me on a lunch tray when I asked for take out which is prominently printed on the receipt you just spend three minutes gawking at with your jaw at full slack.

Here's a tip, lose the meth habit and go get a real job where your paycheck doesn't suck donkey balls.


0/10  Seriously, did you get that from a Rush Limbaugh pamphlet?
 
2013-07-31 09:36:42 AM

bunner: give me doughnuts: They fry up several pounds in the morning, and put it in a warming-pan on the back of the griddle.

As a rule, yeah.  A lot of restaurants with Alto Shaams or convection ovens buy it on paper slipsheets and you bake it up 60 slices at a go.


Great. Now I can't think of anything but chewing my way through a half-dozen strips of thick-cut maple-cured bacon hot out of the oven.
It's gonna be a long time till lunch.

And then there is this stuff:

media.tumblr.com
Thick-cut, oven baked, then you add the brown sugar slaze with the chopped pecans (or almonds), and bake it a little more.
My family refers to it as "Bacon Crack."
 
2013-07-31 09:37:37 AM

RickTheVote: The stupid is strong in this thread.


I'm going to start counting the people who wander into random threads, pronounce the participants as stupid, say nothing, add nothing and try to imply great gravitas to the fart they just laid.  thanks for kicking that off.  Seriously.  Well done.
 
2013-07-31 09:38:03 AM
FTA: can you imagine working at the kind of company that would publicly accept a food truck's apology

Why shouldn't the company publicly accept the apology?  It wasn't the company buying the food, but it was the company that was publicly blamed when some employees didn't tip for pick-up/take-out.
 
2013-07-31 09:38:57 AM

Freudian_slipknot: E5bie: 1. Tip shaming by name is NEVER okay. If you need the reasons why spelled out, you probably shouldn't be in food service.

Definitely disagree.

Was working a shiat job at a diner for a while, and after a really hard day had a group of 3 guys come in, somehow order like $100 in food and beer (kinda hard at a place with $6 lunch platters) and they ran my ass off.  When I grabbed their payment book off of the table they told me to keep the change.

Literally.  Change.  Like $1.70.

Went back, left a stack of coins on the side of the table and told them "you need this more than I do" and walked off.  After that day, I didn't much care if I got fired because the job was shiat and it's easy enough to replace a serving job (or was at that time).

One of the guys came and found me and explained that his "friend" had taken everyone's cash (with included tip) and told them they were all square - and used the tip money his friends left to cover most of his portion of the bill.  The guy apologized profusely for his friend and gave me a $20.

And now those guys know that their friend is a thieving, untrustable dickbag.  I think I did them a favor.

/csb


Ouch. CSB. Usually I think of shaming as going public with private behavior, although I guess this is another way. However, you were (justifiably) petulant to the people involved in the transaction, not the whole restaurant, the whole internet, or random passersby. That's what I meant was not cool.
 
2013-07-31 09:42:14 AM

give me doughnuts: bunner: give me doughnuts: They fry up several pounds in the morning, and put it in a warming-pan on the back of the griddle.

As a rule, yeah.  A lot of restaurants with Alto Shaams or convection ovens buy it on paper slipsheets and you bake it up 60 slices at a go.

Great. Now I can't think of anything but chewing my way through a half-dozen strips of thick-cut maple-cured bacon hot out of the oven.
It's gonna be a long time till lunch.

And then there is this stuff:

[media.tumblr.com image 500x281]
Thick-cut, oven baked, then you add the brown sugar slaze with the chopped pecans (or almonds), and bake it a little more.
My family refers to it as "Bacon Crack."


Dude.  Ribs with baked beans with applewood smoked bacon baked crispy, brown sugar, Mrs. Butterworth's and Jack Daniel's and white pepper.
 
2013-07-31 09:42:44 AM
I tip for 'bring'

If you bring food to my table, and come back and check up on me you get a tip.

If you bring food to my house quickly, while it's still hot, you get a tip.

If you bring my bags upstairs to my room, you get a tip.

If you bring me home in your taxi, you get a tip.

If you bring my car around to the front, you get a tip.

If I walk up to your counter and exchange money for goods and I then walk away with the goods, you get the amount of money your menu states I owe you.
 
2013-07-31 09:44:27 AM
I read one article that said this was a situation where a group of people went down to the truck and individually ordered, so it wasn't necessarily as if an order was called in and delivered to the company.

Still, I don't tip food trucks.  It's nice of you to make my order and I'm actually *gasp* paying you for that.  But  I'm doing all the delivery legwork, so no.

Also this tip-shaming thing has got to stop.  Yes, a customer farked you (in your view).  It's life, move on.
 
2013-07-31 09:45:26 AM

rkane1: I tip for 'bring'

If you bring food to my table, and come back and check up on me you get a tip.

If you bring food to my house quickly, while it's still hot, you get a tip.

If you bring my bags upstairs to my room, you get a tip.

If you bring me home in your taxi, you get a tip.

If you bring my car around to the front, you get a tip.

If I walk up to your counter and exchange money for goods and I then walk away with the goods, you get the amount of money your menu states I owe you.


Well lah di dah.
 
2013-07-31 09:47:50 AM

CheatCommando: Publicly, with a public apology to the client, so that other customers can rake your business over the coals and perhaps go elsewhere?


How does part B follow from part A?
 
2013-07-31 10:17:30 AM

Skarekrough: meanmutton: I had no idea that the guy working a food truck was a customarily tipped employee.

I think it had less to do with tipping for a typical persons order and more to do with a high-end financial company putting in a large order for alot of food which creates a higher level of expectation for the food truck.

When you look at the business model of any place that serves food the workflow, staffing and even physics are geared towards "one person - one order."  It's easy to think that accommodating a  large influx of orders at one time just means more money, but for the food truck worker it just means that they need to bust their tails to get it done, and at a pace and rate exponentially larger than a regular order for one person.

This is the same reason why when you go to some restaurants and your group is larger than a certain number of people the tip is calculated into the bill.  A large group and their order is more work than what is typically asked for by the employee and as a result they should receive a higher level of compensation for it.


The reason they add in the tip for large groups is because large groups frequently skimp on the tip (it's amazing how people can't do basic math and split up a bill when they eat in a group) for individuals who are customarily tipped employees.
 
2013-07-31 10:19:44 AM
What do food truck employees get paid? I assumed it was like fast food and they were paid a flat rate.

Of course I live in a rural area and have only ever seen a food truck once.
 
2013-07-31 10:27:18 AM

meanmutton: The reason they add in the tip for large groups is because large groups frequently skimp on the tip (it's amazing how people can't do basic math and split up a bill when they eat in a group) for individuals who are customarily tipped employees.


Mandatory service charges aren't tips and the servers are not legally* entitled to the money you leave.

*varies by state
 
2013-07-31 10:28:10 AM
It's getting to a point where everyone who handles food these days expects a tip. I was in a doughnut shop last weekend and they had a tip jar. A tip for handing me a damn pastry? Really?

If this keeps up the guy at 7-11 is going to expect a tip when he sells you a snickers bar.
 
2013-07-31 10:30:25 AM
1. I don't think 7-8$ for a grilled cheese is so bad - there is other stuff on it
2. Some of those on the menu I would definitely order
3. I am NOT a hipster douchebag (50+ married guy, so by default not hip)
4. But I do live in LA, so take #'s 1-3 with a grain of salt (no extra charge for the salt)
 
2013-07-31 10:31:05 AM

Deadite: I'll tip food trucks, though around here that usually means they're selling frybread.

Which if you've never seen it or eaten it looks like this if you order whats known as a Navajo Taco around here.
[25.media.tumblr.com image 500x375]
They're also farking delicious with either powder sugar or honey or hell both. The people selling these by the roadside usually need the extra money and for these wonderful bastards I'll gladly tip if it means they can still operate and sell me more. I'll tip even more if they got homemade hotsauce that burns my nostrils walking up to the truck.

With that said hipster/artisan food trucks that sell grilled cheese sandwiches for $7 will be lucky if I buy something from them. Which is weird since I'll go to cleaner looking restaurants over skeezy ones any day, but with food trucks I'll buy something from the ones that look like they're still running from the Zeta's over ones that aim for these guys.
[stylecrave.frsucrave.netdna-cdn.com image 570x378]


4.bp.blogspot.com
 
2013-07-31 10:31:26 AM
The whole thing started out with roach coaches that served mostly prefab sammiches and coffee going to industrial sites and feeding the people who actually make the stuff the company made, you know, the monkeys, something other than vendomat.

Somebody said "you know, this could be the jazz" and they hipsterized it and started setting them up with grills and pizza ovens and hot and old tables and hitting food fests, burnoffs and free summer concerts.  Good business model.

Then it sort of veered into either the bar food / mom food trucks or the thin air of the foodie hip trucks serving piquant delicacies slathered in artisanal mayo scraped from the pristine pissflaps or artisanal unicorns and served on free range gluten free bread baked on the dashboard of the truck in a glass oven made in Bogota by artisanal glass blowers.  Some of it tasted OK.

Then, it went full batsh*t trendy in Portland, like you would, and now cities are all trying to get their mobile foodie moose hitched to the hip.  Before that, it was largely owner operated, single truck things that had Elmer whomping up the good while Mavis served the smiles, hearty thank yous and did the register fandango.  Now it's full scale operations™ with grunts, fleets, overhead, and therefore, paid for poo cats slamming out the goods.  And yeah, you should slip them a buck or two if they serve you and the food is good.
 
2013-07-31 10:33:30 AM

poot_rootbeer: CheatCommando: Publicly, with a public apology to the client, so that other customers can rake your business over the coals and perhaps go elsewhere?

How does part B follow from part A?


You really think the food truck guy's customer base is reacting to this firing positively? The reaction I've seen is mixed at best. The public nature of the firing and apology is very likely costing him business. A simpler way to handle this would have been to fire the employee (that pretty much had to happen) and move on with life. No public statements, no brouhaha, no nothing. If it cost you the douchebag firm as a customer because you refused to publicly grovel to them, so be it. It's still a smaller PR hit.

And please note, I am not at all justifying the public shaming by the employee here - as I said, once he did that, you pretty much have to fire his ass.
 
2013-07-31 10:35:16 AM
I always assumed food truck guys own their own businesses, and since it's insulting to tip the owner of a business, I never tipped them.
 
2013-07-31 10:46:19 AM
They should have tipped.  And I don't see the guy getting fired as a big deal.  If he was serving in a restaurant and loudly and sarcastically thanked a customer for not leaving a tip as they left, there would be consequences.  This is no different.
 
2013-07-31 10:52:51 AM

Eps05: HotWingAgenda: I can't imagine spending $170 on food from a truck. Then again, I've never heard of a food truck with a delivery boy. The entire restaurant has f*cking wheels, right?

It's probably their fancy term for "minimum wage food industry worker". Once they start cleaning their truck at the end of the day they become "Sanitation technicians".

I hope this story goes viral and shame both GL&co and Milk Truck both get humuiliated publicly. Then again, since GL&co are in the business of screwing people's money over, they probably don't give a crap about it.


It's out now. If I were GL, I wouldn't order any more food from a food truck in the future, unless I did it under a pseudonym.
 
2013-07-31 10:53:47 AM

give me doughnuts: Thick-cut, oven baked, then you add the brown sugar slaze with the chopped pecans (or almonds), and bake it a little more.
My family refers to it as "Bacon Crack."


Looks like a great way to disguise the taste of mediocre bacon.
 
2013-07-31 11:01:23 AM
i'd say i want to contact the company to say how big of a-holes they were, but they seem like the kind of a-hole that would track you down and threaten you with a lawsuit or something
 
2013-07-31 11:02:16 AM

RoyBatty: [i.imgur.com image 792x641]

Okay, I vote everyone dies in this story.

The dude that sells $7.00 grilled cheese sandwiches
The assholes that bought 25 of them from one food truck at lunch time
... and made it worse by leaving no tip
Any Manhattan hipster buying $7 grilled cheese sandwiches
The jackass that tweetshamed the assholes
The farktard that fired the jackass
Boing Boing for being Boing Boing.


Sent them business and made it worse?  Made what worse?  Their miserable food truck existences?  But I'm with you, terminate, with extreme arrogance.
 
2013-07-31 11:14:23 AM

RoyBatty: [i.imgur.com image 792x641]

Okay, I vote everyone dies in this story.

The dude that sells $7.00 grilled cheese sandwiches
The assholes that bought 25 of them from one food truck at lunch time
... and made it worse by leaving no tip
Any Manhattan hipster buying $7 grilled cheese sandwiches
The jackass that tweetshamed the assholes
The farktard that fired the jackass
Boing Boing for being Boing Boing.


Agreed.
 
2013-07-31 11:19:46 AM
Deadite: Which if you've never seen it or eaten it looks like this if you order whats known as a Navajo Taco around here.

Taco salad around these parts.

// submitted with a different headline

// never heard of tipping food trucks

// $7 grilled cheese? Only if it's smoked gouda on some nice sourdough. If it's your run of the mill white bread and cheddar though, you could make a dozen of those things for $7.
 
2013-07-31 11:23:44 AM
My take in this situation:

If you ordered in advance and picked up the food yourself - No tip
If you went to the truck and ordered and person (large order) - small tip
If they delivered - nice tip


If you're going to shame them on twitter- Leave out the name of the company.. they'll see it anyway and be shamed.  You won't get fired.  But because you said the name of the company, now you're causing serious problems.
 
2013-07-31 11:24:13 AM
If it's not illegal, it's ok.
Never forget that.
 
2013-07-31 11:25:00 AM

Deadite: Which if you've never seen it or eaten it looks like this if you order whats known as a Navajo Taco around here.


I've had one.. and fry bread, and Sopas with honey. (AZ)

Not a fan of the taco because I don't like the beans, but if I knew it had all of those beans I would have ordered w/o
 
2013-07-31 11:40:46 AM

angrycrank: RoyBatty: [i.imgur.com image 792x641]

Okay, I vote everyone dies in this story.

The dude that sells $7.00 grilled cheese sandwiches
The assholes that bought 25 of them from one food truck at lunch time
... and made it worse by leaving no tip
Any Manhattan hipster buying $7 grilled cheese sandwiches
The jackass that tweetshamed the assholes
The farktard that fired the jackass
Boing Boing for being Boing Boing.

You sound poor.


And you sound like my wealthy uncle who makes a big show of defining himself by his wealth, not his bitter, empty soul.  He makes sure EVERYONE knows he's rich, whether they want to know or not.  Nobody likes him.  You two should summer together in Florida some time, and make fun of the help over Pimm's Cups and crudites.
 
2013-07-31 11:49:31 AM

E5bie: Glass-Lewis Co. didn't "get" the guy fired. His boss fired him. Period.


Didn't bother to read the article or poor reading comprehension?

"He told me that he'd gotten a call from the company, Glass, Lewis & Co. The company provides shareholder advisory services. Apparently, those employees were mortified that their lunch truck had tip-shamed them-the home office in San Francisco even got involved. "

Or just belligerently stupid?
 
2013-07-31 11:50:41 AM

Musikslayer: For those who didn't read the article or the additional linked article:
1. The guy who got fired wrote the linked article. He's a douche, and basically admits that.
2. It wasn't 20 sammiches, it was 12 and 5-6 shakes.
3. 12 people were actually there. This was not a phone order, 12 employees of Glass Lewis were ordering, separately. The fact that they paid with one credit card is irrevelant, in fact it was helpful to the truck as it saved credit card charges and was far quicker.
4. They picked up their orders individually. When they did, the fired guy harrased them and asked if they had planned not to tip.

So, to recap: the fired guy is an idiot and a douche. The 12 people were just 12 people standing at a food truck. Douche is shaming ordinary people, not some mega-corporation (BTW, they do financial research). The owner was correct in firing him.



Yea, I'm going to have to agree here - 170.00 = about 12 sandwiches and 5 or 6 shakes according to the menu. 12 people lined up at the truck - paid with one credit card.

However i don't have an issue with tip shaming when it is deserved - as consumers we have the right to say just about whatever we want about goods and services - I think its only fair for companies to be open and honest about douche-bag customers - why not?

The kid was wrong - tips aren't necessary when individual customers pick up food at a window - there are instances where tipping probably is a good idea, i don't think this was one considering the facts.

The PR fallout from this tho...was equally as bad. Someone should have been smart enough to realize that firing some minimum wage kid who made a stupid tweet shaming them for not tipping  - could possibly blow up in their faces. (see the Streisand effect)

Should have learned from Amy's Baking Co - keep a low profile, keep your mouth shut - the whole thing will blow over in a day or two -
 
2013-07-31 11:56:44 AM

NickelP: Sigh...: Glass, Lewis and Co. ....

You have lost my business, and any referrals I might ever give because of your actions.   First)  Cheap bastards, nickle and diming the little guy?   Second)  Crushing some poor dude who works on a food truck.

Food Truck worker dude...   Tips are always voluntary.  You were wrong to shame them.  People are schmucks, get used to it.   If you don't want bad tips, get out of the business entirely.

Food Truck Owner dude...   You need clear policies and expectations.

Sounds like he has one.  Food truck cooks are not permitted to badmouth customers on twitter or they will be fired.  Pretty reasonable too


Again, FTFA: "The company has a way of doing things and he thought I'd understood that. I had embarrassed him and the company and that was that."

The "he thought I'd understood that" implies that he DIDN'T have clear policies and expectations.

Is everyone in this thread just taking the day off from actually READING the articles?
 
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