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(Adweek)   Nice or creepy customer service? Spotify thanks customer who sent positive feedback by sending her personalized playlist of gratitude: "Jelena/You Are Awesome/Thanks a Lot/For These Words/It Helps Me/Impress/The Management"   (adweek.com ) divider line
    More: Weird, positive feedback  
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1445 clicks; posted to Geek » on 13 Jul 2013 at 9:27 AM (3 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



23 Comments     (+0 »)
 
View Voting Results: Smartest and Funniest
 
2013-07-13 09:51:46 AM  
That's pretty gay.
 
2013-07-13 09:58:01 AM  
Pretty neat, in my opinion.
 
2013-07-13 10:01:17 AM  
The word "creepy" has lost all meaning
 
2013-07-13 10:03:07 AM  
It'd take a stellar case of low self-esteem to interpret that as creepy.
 
2013-07-13 10:15:31 AM  

mccallcl: The word "creepy" has lost all meaning


nicktherat.com
 
2013-07-13 10:20:06 AM  
There are so many songs on Spotify you could make up all sorts of crazy poetry.

That gets a non-creepy rating though.  Here's creepy.  At least for those who know the meme.

Special Delivery - Bridget Kelly
40 Lbs - Hammerlock
 
2013-07-13 10:25:06 AM  
 
2013-07-13 10:27:36 AM  
Not creepy. Pretty cool.
 
ecl
2013-07-13 10:29:57 AM  

mccallcl: The word "creepy" has lost all meaning


comedycentral.mtvnimages.com
 
2013-07-13 10:40:44 AM  
It's an impressive bit of marketing I'll grant you.  The article and the screenshot of the playlist neatly shows the diverse range of music available on the service.   I'd suspect the top track (the 'name') changes but it's probably a script that builds it and sends it to anyone who sends feedback after a support ticket or similar mundane activity.

It also makes the customer get a feel good factor that the company or its staff cares about you, which makes you much more likely to listen to/watch/not block adverts and/or continue with a premium subscription.
 
2013-07-13 10:52:31 AM  

Vaneshi: It's an impressive bit of marketing I'll grant you.  The article and the screenshot of the playlist neatly shows the diverse range of music available on the service.   I'd suspect the top track (the 'name') changes but it's probably a script that builds it and sends it to anyone who sends feedback after a support ticket or similar mundane activity.

It also makes the customer get a feel good factor that the company or its staff cares about you, which makes you much more likely to listen to/watch/not block adverts and/or continue with a premium subscription.


In other words, Fark just got spammed again.
 
2013-07-13 11:07:45 AM  

Kyosuke: In other words, Fark just got spammed again.


Pretty much yeah.
 
2013-07-13 11:34:25 AM  
Please tell me someone out there has done a song called "Burma Shave"...
 
2013-07-13 11:53:46 AM  

mccallcl: The word "creepy" has lost all meaning


It's pretty simple: attention from an old/unattractive man.
 
2013-07-13 11:57:47 AM  

Quantum Apostrophe: mccallcl: The word "creepy" has lost all meaning

It's pretty simple: attention from an old/unattractive man.


So...something that you' ve had applied to you, right?
 
2013-07-13 12:23:54 PM  

PizzaJedi81: Quantum Apostrophe: mccallcl: The word "creepy" has lost all meaning

It's pretty simple: attention from an old/unattractive man.

So...something that you' ve had applied to you, right?


Pretty much. I'm not deluded. I don't think young women are interested in old men.
 
2013-07-13 12:47:32 PM  
So people really pay for Spotify? I saw nothing of value in their service. Pandora's free, Last.FM is free, Shoutcast is free, and my own collection is already paid for. I can't see paying to listen to someone else's music collection on a rental basis.

I tried Spotify. They're not really great for people who don't have mainstream tastes. They're apparently awesome if all you like is the crap that's on the Clear Channel radio stations, though.
 
2013-07-13 12:54:54 PM  

mccallcl: The word "creepy" has lost all meaning


No kidding. If this is not just a script as suggested above, this is excellent and personal customer service - not just a form letter from a faceless company.
 
2013-07-13 02:47:26 PM  
25.media.tumblr.com
 
2013-07-13 08:38:23 PM  
ZeroCorpse:
I tried Spotify. They're not really great for people who don't have mainstream tastes. They're apparently awesome if all you like is the crap that's on the Clear Channel radio stations, though.

You're absoluely wrong there.  I've found all sorts of obscure bands I like that are on Spotify.  Pandora has very few obscure bands.  I know what I'm looking for from review and anthology sites and I search for it on Spotify.  I don't even fool around with playlists.  I want to listen to full albums, not singles.    Though I only use Spotify as a glorified listening station and for back catalogs for which my support is going to have a miniscule impact on getting a new album made, and actually buy new albums from bands that I love.
 
2013-07-13 09:13:49 PM  

12349876: Though I only use Spotify as a glorified listening station and for back catalogs


Pretty much the same here.  I ignore all the social stuff, all the recommendations, and just search for and listen to what I want.
 
2013-07-13 10:17:04 PM  
Nice? Creepy?

Shtoopid
 
2013-07-14 12:00:11 PM  
Because Making ME Feel Special is More Valuable Than a Useful and Effective Product!

!Marketing!

!Marketing!

!Marketing!

It's fake-ass bullshiat!
 
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