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(Network World)   State spot checks 18 grocery stores to make sure prices on shelves match those registered by barcode scanners at checkout. Findings may seem hard to believe   (networkworld.com) divider line 98
    More: Interesting, barcode scanner, Office of Consumer  
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13295 clicks; posted to Main » on 05 Jul 2013 at 10:00 AM (41 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-07-05 08:58:56 AM
Not that hard to believe. All the promotion and regular prices are captured automatically through a data feed. Shelf-stockers have automatic, wifi-enabled scanners that let them check the register price against the shelf tag price every time they restock an item. So the potential for errors to creep in is low to begin with, and the verifications are regular.

This used to be a much bigger problem in the early bar code days, before the era of ubiquitous wireless networks.

Non-story by an uninformed hack reporter.
 
ZAZ [TotalFark]
2013-07-05 09:01:42 AM
Massachusetts loves finding ways to fine businesses. Bar code and price sticker laws were ways to fine businesses. I used to shop at a small store where the owner entered code digits into the register by hand. Manually entered codes are not subject to the fines for scanner errors.
 
2013-07-05 09:05:25 AM

Two Dogs Farking: Not that hard to believe. All the promotion and regular prices are captured automatically through a data feed. Shelf-stockers have automatic, wifi-enabled scanners that let them check the register price against the shelf tag price every time they restock an item. So the potential for errors to creep in is low to begin with, and the verifications are regular.

This used to be a much bigger problem in the early bar code days, before the era of ubiquitous wireless networks.

Non-story by an uninformed hack reporter.


Evidently my local Safeway has not been informed of these technological breakthroughs. I now only go out of desperation because there was a period where over a half dozen or so visits where at least one item rung up with an incorrect price and they had a bag boy run a price check. I normally wouldn't care if was a few cents but it was always well over a dollar so I pointed it out.
 
2013-07-05 09:37:40 AM
Eighteen stores representing five chains - Big Y, Hannaford's, Price Chopper, Shaw's and Stop & Shop -

Not surprising... because they didn't spot check a Super Walmart.
 
2013-07-05 09:50:02 AM
Last time the barcode gave the wrong price was back in February

It happens, but really, it doesn't happen that much.
 
2013-07-05 09:59:35 AM
Walmart did that to me a couple of weeks ago.  Price was different at checkout.

I could have complained and gotten the item for free under the SCOP, but I was in a hurry and didn't have time.

Now subby has gotten me to relive that horrible event again.  Bastard.
 
2013-07-05 10:02:44 AM
More errors are attributed to signage than anything. The barcode is correct, but some lazy employee forgot to remove last week's sale tag.
 
2013-07-05 10:03:08 AM

Two Dogs Farking: Not that hard to believe. All the promotion and regular prices are captured automatically through a data feed. Shelf-stockers have automatic, wifi-enabled scanners that let them check the register price against the shelf tag price every time they restock an item. So the potential for errors to creep in is low to begin with, and the verifications are regular.

This used to be a much bigger problem in the early bar code days, before the era of ubiquitous wireless networks.

Non-story by an uninformed hack reporter.


Only time I've seen mistakes is from sale items not being properly applied.  I'm not talking major advertised items meant to bring people in, but stuff like artichokes being 50% off and the like.
 
2013-07-05 10:04:14 AM
Databases are hard.

Does the state think there's still a clerk with a clipboard writing down product descriptions and pricing?
 
2013-07-05 10:04:26 AM
"Eighteen stores representing five chains - Big Y, Hannaford's, Price Chopper, Shaw's and Stop & Shop [...]"

What the fark are these stores?
 
2013-07-05 10:06:15 AM

I_Am_Weasel: Walmart did that to me a couple of weeks ago.  Price was different at checkout.

I could have complained and gotten the item for free under the SCOP, but I was in a hurry and didn't have time.

Now subby has gotten me to relive that horrible event again.  Bastard.


I do not know if the policy persists, but during my employment period Kroger offered a "scan check guarantee", which entitled a customer to a free product should the scan price exceed the shelf price. I believe that I was the only employee to intentionally honour that policy. Supervisors would actually invent excuses not to honour the policy, such as by declaring that it did not apply to the type of product specified (in reality, the policy only exempted alcoholic beverages and tobacco products, as required by law).
 
2013-07-05 10:07:07 AM

OregonVet: More errors are attributed to signage than anything. The barcode is correct, but some lazy employee forgot to remove last week's sale tag.


Yeah, they were just lazy I'm sure.  No way do retail environments overwork their employees to save nickel.
 
2013-07-05 10:07:12 AM

Bashar and Asma's Infinite Playlist: "Eighteen stores representing five chains - Big Y, Hannaford's, Price Chopper, Shaw's and Stop & Shop [...]"

What the fark are these stores?


Its the North East.

We don't have Food Lions. We don't have Wells Fargo. We don't have a Carls Jr. We don't have a Waffle House.
 
2013-07-05 10:07:54 AM

OregonVet: More errors are attributed to signage than anything. The barcode is correct, but some lazy employee forgot to remove last week's sale tag.


Which, you have to believe at some point, it will actually be cheaper to just have thousands of small electronic signs that can be updated indefinitely via wifi than to print paper signs every week for all the sale items and changes of prices.
 
2013-07-05 10:08:12 AM
Can't remember the last time I had something ring up wrong at Harris-Teeter. Happens fairly frequently at Kroger, but then I get it for free, so win-win.

Never happens at Aldi. Their inventory is so narrow that I think all the cashiers have all the prices memorized anyhow.
 
2013-07-05 10:09:28 AM
www.networkworld.com
www.blogcdn.com

/oblig
 
2013-07-05 10:10:06 AM

Bashar and Asma's Infinite Playlist: "Eighteen stores representing five chains - Big Y, Hannaford's, Price Chopper, Shaw's and Stop & Shop [...]"

What the fark are these stores?


"WHAT IS THIS?   You mean if I actually ever went outside of my metro area, they'd actually have different brands of stores???"
 
2013-07-05 10:12:06 AM
OregonVet
More errors are attributed to signage than anything. The barcode is correct, but some lazy employee forgot to remove last week's sale tag.


Happened to me at an ACE Hardware store on a fairly pricy item. They gave it to me for the sale price.
 
2013-07-05 10:13:21 AM

jfarkinB: Can't remember the last time I had something ring up wrong at Harris-Teeter. Happens fairly frequently at Kroger, but then I get it for free, so win-win.

Never happens at Aldi. Their inventory is so narrow that I think all the cashiers have all the prices memorized anyhow.


Back before Aldi used barcode scanners they did have them all memorized, and the clerks were fast as hell on that 10 key too. It was a sight to behold. I'm not sure when Aldi finally started using barcode scanners, but I do remember them manually keying in prices as late as 1998 or so.
 
2013-07-05 10:15:13 AM

Bashar and Asma's Infinite Playlist: "Eighteen stores representing five chains - Big Y, Hannaford's, Price Chopper, Shaw's and Stop & Shop [...]"

What the fark are these stores?


ecx.images-amazon.com

Would love to dum dee dum dee dum dee dum dum dee dum day tell you all about it.
 
2013-07-05 10:16:04 AM
I live in Massachusetts and usually shop at Stop & Shop and still find about one mistake per month.  They are getting better but they are not infallible.
 
2013-07-05 10:16:16 AM
I rarely catch inaccuracies anymore. Most commonly when I do it's because they failed to pull an expired sale tag or its an item that has multiple shelf locations (like beer in the warm and cold sections) and one of the tags is out of date. I've never had a store hassle me over giving me a better price if they forgot to pull a sign though.
 
2013-07-05 10:18:35 AM
It's just Hannaford, not Hannaford's.
 
2013-07-05 10:19:45 AM
snltranscripts.jt.org(Clicky)

Oh for the old days when you could just use a price gun and get a turkey for 4 cents.
 
ZAZ [TotalFark]
2013-07-05 10:21:12 AM
I've never had a store hassle me over giving me a better price if they forgot to pull a sign though.

Massachusetts regulations basically say they have to be nice to you if there's an error. Otherwise it's considered fraud instead of mistake. Even if it was a mistake.
 
2013-07-05 10:22:18 AM
I can't remember the last time I saw canned grocery products with price stickers on them. They seem to have migrated to the fruit, though.
 
2013-07-05 10:24:48 AM

lewismarktwo: OregonVet: More errors are attributed to signage than anything. The barcode is correct, but some lazy employee forgot to remove last week's sale tag.

Yeah, they were just lazy I'm sure.  No way do retail environments overwork their employees to save nickel.


no, i would say lazy too
 
2013-07-05 10:27:46 AM
Centralized computing over a WAN, how the fark does it work!?

/What I find hard to believe is that it's 2013 and the vast majority of the population still has no idea what a server actually does.
 
2013-07-05 10:28:17 AM

Wall_of_Doodoo: Evidently my local Safeway has not been informed of these technological breakthroughs.


"Don't be too proud of these technological breakthroughs."

fc03.deviantart.net
 
2013-07-05 10:28:38 AM

haywatchthis: lewismarktwo: OregonVet: More errors are attributed to signage than anything. The barcode is correct, but some lazy employee forgot to remove last week's sale tag.

Yeah, they were just lazy I'm sure.  No way do retail environments overwork their employees to save nickel.

no, i would say lazy too


Depends on how many though.  I mean, if you have to change 1,000 shelf price tags overnight and 5 get missed/errored in being tagged.... 99.5% accuracy rate is still pretty good, even though people will probably try to buy those 5 items.
 
2013-07-05 10:28:52 AM
Wait, why are price stickers a bad thing? I like knowing how much I'm paying for stuff.

Not a grocery story, but i went to gamestop here in Massachusetts to get a headset so i could actually hear the 12 year olds on xboxlive calling me a toggaf reggin, and grabbed one marked at 20 bucks. It rang up at 25, and the clerk refused to honor the marked price. Then, I went to best buy and paid 25 to them instead

/csb
 
2013-07-05 10:32:44 AM

Hot Lunch: Wait, why are price stickers a bad thing? I like knowing how much I'm paying for stuff.

Not a grocery story, but i went to gamestop here in Massachusetts to get a headset so i could actually hear the 12 year olds on xboxlive calling me a toggaf reggin, and grabbed one marked at 20 bucks. It rang up at 25, and the clerk refused to honor the marked price. Then, I went to best buy and paid 25 to them instead

/csb


You get called "toggaf reggin" on Live?
 
2013-07-05 10:38:18 AM
They should spot check gas pumps. It happens a little too often that the pump informs me my 10 gallon civic just took 13.6 gallons to fill.
 
2013-07-05 10:38:44 AM

Hot Lunch: Wait, why are price stickers a bad thing? I like knowing how much I'm paying for stuff.

Not a grocery story, but i went to gamestop here in Massachusetts to get a headset so i could actually hear the 12 year olds on xboxlive calling me a toggaf reggin, and grabbed one marked at 20 bucks. It rang up at 25, and the clerk refused to honor the marked price. Then, I went to best buy and paid 25 to them instead

/csb


I am pretty sure Gamestop broke the law, but not 100% certain.  It may just apply to food/grocery items, but in MA, I see signs in grocery stores all the time saying you are required by law to get the lowest price on the sticker, advertisement, bar code, etc.

I've seen price errors multiple times living in MA, they just got lucky in this survey.
 
2013-07-05 10:39:08 AM

haywatchthis: lewismarktwo: OregonVet: More errors are attributed to signage than anything. The barcode is correct, but some lazy employee forgot to remove last week's sale tag.

Yeah, they were just lazy I'm sure.  No way do retail environments overwork their employees to save nickel.

no, i would say lazy too


It's certainly a factor sometimes, but when they offer some poor schmuck a dollar more an hour to peel and change tags over a Thursday night, then cut those hours back and hope the woman with a master's degree can get them done in 4 hours on the day the actual sales have changed, then cut *her* hours to save a nickel and just slash all the grocery hours in general, then the babbling suits decide that it should actually take someone just TWO hours or whatever to do it, and factor in the fact that the babbling computer suits don't bother to change the prices in the main system BUT tell the people at store level that they can't manually change the prices to reflect the 10 cent sale price, so hey, let's just give it away to the biatch shopping at 6 am just LOOKING for the unchanged tags and who's only buying it for the gas points and will turn around and return it so she can keep the gas points (but don't forget most of the shrink is internal) .... yeah, laziness is the deciding factor here.

/no, I'm not that lady
//but i know her
 
2013-07-05 10:40:50 AM
Well yeah, the common items that they tested for are going to scan correctly. It's those sneaky uncommon bottom-of-the-shelf items that are going to give you problems. You tell those testers to get back in there and start scanning everything until they find a bad price, even if it takes all week.
 
2013-07-05 10:40:51 AM
How did Market Basket work out?
 
2013-07-05 10:40:59 AM

dletter: OregonVet: More errors are attributed to signage than anything. The barcode is correct, but some lazy employee forgot to remove last week's sale tag.

Which, you have to believe at some point, it will actually be cheaper to just have thousands of small electronic signs that can be updated indefinitely via wifi than to print paper signs every week for all the sale items and changes of prices.


Some Superstores (Loblaws) here in Winnipeg have had them for a couple years already.
 
2013-07-05 10:45:44 AM

Bashar and Asma's Infinite Playlist: Hot Lunch: Wait, why are price stickers a bad thing? I like knowing how much I'm paying for stuff.

Not a grocery story, but i went to gamestop here in Massachusetts to get a headset so i could actually hear the 12 year olds on xboxlive calling me a toggaf reggin, and grabbed one marked at 20 bucks. It rang up at 25, and the clerk refused to honor the marked price. Then, I went to best buy and paid 25 to them instead

/csb

You get called "toggaf reggin" on Live?


It's still early and I just got this.

/more coffee
 
2013-07-05 10:46:22 AM

Bashar and Asma's Infinite Playlist: "Eighteen stores representing five chains - Big Y, Hannaford's, Price Chopper, Shaw's and Stop & Shop [...]"

What the fark are these stores?


They are stores that might not be in the area where you live

hint: not all stores are nationwide chain stores
 
2013-07-05 10:46:50 AM

ajgeek: Centralized computing over a WAN, how the fark does it work!?

/What I find hard to believe is that it's 2013 and the vast majority of the population still has no idea what a server actually does.


Bush elected twice.
Obama elected twice.

Is stupidity in America a surprise to you?  If so, you're stupid too.
 
2013-07-05 10:46:57 AM

haywatchthis: lewismarktwo: OregonVet: More errors are attributed to signage than anything. The barcode is correct, but some lazy employee forgot to remove last week's sale tag.

Yeah, they were just lazy I'm sure.  No way do retail environments overwork their employees to save nickel.

no, i would say lazy too


As somebody who actually worked in a supermarket at store level, I'd have to say it is a mix of lazy workers and overworked workers.  Also the Hopkinton Price Chopper being a "newer" Price Chopper probably hasn't suffered the hours cutbacks the "older" ones have had yet.
 
2013-07-05 10:48:52 AM

hitmanric: dletter: OregonVet: More errors are attributed to signage than anything. The barcode is correct, but some lazy employee forgot to remove last week's sale tag.

Which, you have to believe at some point, it will actually be cheaper to just have thousands of small electronic signs that can be updated indefinitely via wifi than to print paper signs every week for all the sale items and changes of prices.

Some Superstores (Loblaws) here in Winnipeg have had them for a couple years already.


I guess then you'd move on to the signs occasionally being by the wrong product and nobody updating the system to know the location/item changed.
 
2013-07-05 10:49:19 AM
Few weeks ago my GF needed me to pick up a 12 pack of Mountain dew from a gas station while I was out.  I didn't have my wallet but I did manage to find $5.35 in my car.  I walked in and just my luck the mtn dew 12 packs had a $4.99 sign on them (so like $5.29 after tax).

The cashier rings it up and it comes to $6.35.

Me: "it says $4.99 over there on the sign, I have $5.35"
Cashier: "That's for Coke products"
Me: "Umm...no it says mountain dew on it..."
Cashier:" I don't think so"
Helpful customer behind me: *steps back to look* "Nope, he's right-says $4.99 for mtn dew."
Cashier: "let's check..."
 *walks back to see*
Cashier: "Well it does say that for mtn dew but that's not how it's ringing up, whattaya wanna do?"
Me: "I want the price you have advertised"
Cashier: "Well I can't do that!"
Me: "AAAAAARRGHHH Wharbgargble fit of expletives"

I am not allowed in that store any more.  I scared alot of people that day, and a child cried.

/CSB
 
2013-07-05 10:49:37 AM
Shopping is hard... Let's go shopping.
 
2013-07-05 10:56:39 AM

Two Dogs Farking: Not that hard to believe. All the promotion and regular prices are captured automatically through a data feed. Shelf-stockers have automatic, wifi-enabled scanners that let them check the register price against the shelf tag price every time they restock an item. So the potential for errors to creep in is low to begin with, and the verifications are regular.

This used to be a much bigger problem in the early bar code days, before the era of ubiquitous wireless networks.

Non-story by an uninformed hack reporter.


It's probably just me, but pretty much every time I go to *any* grocery store, Target, Walmart, etc., I still find at least one item with the wrong price at the register.

Walmart is the worst, I've found 3 items on one receipt that didn't match up once. Target is where I regularly shop, and it is sometimes fairly accurate and may take me 2-3 trips to find an error.

But I'm good with remembering numbers. The ones that are inaccurate are typically where there was a discount at one point that the lazy workers didn't bother to take down, which doesn't have an expiration date on it.
 
2013-07-05 10:57:26 AM

hitmanric: dletter: OregonVet: More errors are attributed to signage than anything. The barcode is correct, but some lazy employee forgot to remove last week's sale tag.

Which, you have to believe at some point, it will actually be cheaper to just have thousands of small electronic signs that can be updated indefinitely via wifi than to print paper signs every week for all the sale items and changes of prices.

Some Superstores (Loblaws) here in Winnipeg have had them for a couple years already.


Is that Bob's Loblaws?
 
2013-07-05 11:01:05 AM

Bashar and Asma's Infinite Playlist: Bashar and Asma's Infinite Playlist: Hot Lunch: Wait, why are price stickers a bad thing? I like knowing how much I'm paying for stuff.

Not a grocery story, but i went to gamestop here in Massachusetts to get a headset so i could actually hear the 12 year olds on xboxlive calling me a toggaf reggin, and grabbed one marked at 20 bucks. It rang up at 25, and the clerk refused to honor the marked price. Then, I went to best buy and paid 25 to them instead

/csb

You get called "toggaf reggin" on Live?

It's still early and I just got this.

/more coffee


Heh, sorry i figured it was better than getting filterowned. Also, it was from some article on Fark in the last couple of weeks
 
2013-07-05 11:01:28 AM
Am I in some minority that never even considered comparing the tag price on the shelf to what goes on at the register? I don't think I've ever actually even watched the items as they're scanned.

/Although the few times I paid with cash I noticed the automatic change machine at Qdoba always gives 1 penny less than it should
//I sound fat
 
2013-07-05 11:04:58 AM

2KanZam: Few weeks ago my GF needed me to pick up a 12 pack of Mountain dew from a gas station while I was out.  I didn't have my wallet but I did manage to find $5.35 in my car.  I walked in and just my luck the mtn dew 12 packs had a $4.99 sign on them (so like $5.29 after tax).

The cashier rings it up and it comes to $6.35.

Me: "it says $4.99 over there on the sign, I have $5.35"
Cashier: "That's for Coke products"
Me: "Umm...no it says mountain dew on it..."
Cashier:" I don't think so"
Helpful customer behind me: *steps back to look* "Nope, he's right-says $4.99 for mtn dew."
Cashier: "let's check..."
 *walks back to see*
Cashier: "Well it does say that for mtn dew but that's not how it's ringing up, whattaya wanna do?"
Me: "I want the price you have advertised"
Cashier: "Well I can't do that!"
Me: "AAAAAARRGHHH Wharbgargble fit of expletives"

I am not allowed in that store any more.  I scared alot of people that day, and a child cried.

/CSB


No bottle deposit in your neck of the woods? If your case was a twelve pack that would add another 60 cents on top up by me.
 
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