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(11 Alive)   Delta's CEO gives up his seat for a woman who was late for picking up her ailing daughter from summer camp for kids with diabetes   (11alive.com) divider line 115
    More: Cool, delta, diabetes, seats  
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8766 clicks; posted to Main » on 25 Jun 2013 at 10:07 AM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-06-25 09:28:43 AM
Either that, or the CEO of Delta had been placed on an overbooked plane as a careful bit of coordinated PR and this lady is the one he just happened to win a major role in the scripted customer service reality show that day.
 
2013-06-25 09:33:29 AM
Mighty nice of him.  I'm sure he had a terrible time getting an alternate flight on Delta on such short notice.  To Atlanta.
 
2013-06-25 09:33:41 AM
Never have I read a more harrowing tale of the narrow avoidance of slight inconvenience.
 
2013-06-25 10:10:40 AM

Diogenes: Mighty nice of him.  I'm sure he had a terrible time getting an alternate flight on Delta on such short notice.  To Atlanta.


You know how I know you didn't RTFA?
 
2013-06-25 10:11:42 AM
good pr goes a lot better with the public than bad pr
 
2013-06-25 10:11:52 AM

kronicfeld: Never have I read a more harrowing tale of the narrow avoidance of slight inconvenience.


It's not like they gave him a hero tag... we're not there yet.

/...yet
 
2013-06-25 10:12:56 AM

Pocket Ninja: Either that, or the CEO of Delta had been placed on an overbooked plane as a careful bit of coordinated PR and this lady is the one he just happened to win a major role in the scripted customer service reality show that day.


THIS....possibly.
 
2013-06-25 10:13:33 AM
Don't those jump seats have more and better seatbelts for better survivability?
 
2013-06-25 10:13:49 AM

Pocket Ninja: Either that, or the CEO of Delta had been placed on an overbooked plane as a careful bit of coordinated PR and this lady is the one he just happened to win a major role in the scripted customer service reality show that day.


This
 
2013-06-25 10:14:34 AM

Pocket Ninja: Either that, or the CEO of Delta had been placed on an overbooked plane as a careful bit of coordinated PR and this lady is the one he just happened to win a major role in the scripted customer service reality show that day.



Though I can't be sure, I believe the CEO has better things to do that ride in the jump seat in the hopes that some blogger lady writes about it.
 
2013-06-25 10:15:25 AM
It's not like he's going to be on standby for 12 hours as a result.
 
2013-06-25 10:15:39 AM
Don't
Even
Leave
The
Airport

bet he took the bus, huh?
 
2013-06-25 10:16:25 AM

BitwiseShift: Don't those jump seats have more and better seatbelts for better survivability?


A-ha, he was trying to get her killed!
 
2013-06-25 10:16:29 AM
The Delta CEO flies commercial instead of on a corporate jet?  Just from an insurance stand-point, that's ... that's brave.
 
2013-06-25 10:16:36 AM
As the father of a 12 year old with Type I all I can say is orchestrated or not the lady got to pick her kid up at camp which benefits mom and the kid and if it benefits Delta also BFD. Sounds like a win/win/win to me.

'By the next day, it's back to the harsh realities of managing a difficult, deadly, incurable disease that kills 1 in 20 before the age of 18.'   The kid and mom have more reason to be cynical than anyone.
 
2013-06-25 10:16:49 AM
I completely believe Delta's multimillionaire CEO takes public flights.
 
2013-06-25 10:16:59 AM
Nice, but they could have skipped the drama with the attendant's announcement. Just do it and keep mum, knowing your airline just jammed another passenger onto an overbooked flight.
 
2013-06-25 10:17:16 AM
Diabetes summer camp sounds like the least fun summer camp I can imagine. What'd you do this summer? Oh I went to space camp. Billy? Camp Anawanda! Molly? I went to the beetus camp and made N'mores, a low sugar S'mores alternative.
 
2013-06-25 10:17:44 AM
-who was also a surrogate mother, pregnant with a litter of red-footed endangered white crested bunny eared echidna monkey babies. While researching a cure for pediatric AIDS on her cellphone.

(Meanwhile in a back room Delta employees are anal probing a poor Indian man for having an Arab thing on his head, and not having the proper gloves to do it they broke into your luggage and are using your socks on their hands. When they are done those socks will be the only thing left in your suitcases.)
 
2013-06-25 10:18:32 AM

SandmanEsq: The Delta CEO flies commercial instead of on a corporate jet?  Just from an insurance stand-point, that's ... that's brave.


I'm sure he sits in coach too.
 
2013-06-25 10:19:16 AM
Giving his seat up to a PAYING passenger?

Yeah, I believe it.
 
2013-06-25 10:19:45 AM

TheDirtyNacho: Pocket Ninja: Either that, or the CEO of Delta had been placed on an overbooked plane as a careful bit of coordinated PR and this lady is the one he just happened to win a major role in the scripted customer service reality show that day.


Though I can't be sure, I believe the CEO has better things to do that ride in the jump seat in the hopes that some blogger lady writes about it.


What if the blogger lady is in on it, too?!!!

We've been had.
 
2013-06-25 10:21:52 AM

SandmanEsq: The Delta CEO flies commercial instead of on a corporate jet?  Just from an insurance stand-point, that's ... that's brave.


Technically, I believe that he is flying the corporate jet.  They just happen to have a lot of them.
 
2013-06-25 10:22:14 AM

SandmanEsq: The Delta CEO flies commercial instead of on a corporate jet?  Just from an insurance stand-point, that's ... that's brave.


I sat next to Herb Kelleher once on a Southwest flight. He waited until the last person had boarded and then took the middle seat next to me.
 
2013-06-25 10:22:59 AM

Bashar and Asma's Infinite Playlist: Diabetes summer camp sounds like the least fun summer camp I can imagine. What'd you do this summer? Oh I went to space camp. Billy? Camp Anawanda! Molly? I went to the beetus camp and made N'mores, a low sugar S'mores alternative.


hoping this begins some creative "least fun summer camp" comments
 
2013-06-25 10:24:50 AM

SandmanEsq: The Delta CEO flies commercial instead of on a corporate jet?  Just from an insurance stand-point, that's ... that's brave.


I thought the bigger planes had better failure rates?
 
2013-06-25 10:25:10 AM

Pocket Ninja: Either that, or the CEO of Delta had been placed on an overbooked plane as a careful bit of coordinated PR and this lady is the one he just happened to win a major role in the scripted customer service reality show that day.


you're a very cynical person.  I'm sure that someone who got a 42% pay raise a month ago taking him to $12.6, or merely 21 times more than the average salary of delta

Honestly, 21x isn't so bad, compared to most large companies.  An airline will be skewed, considering the number of highly-skilled/paid employees that they have, but still..,
 
2013-06-25 10:25:23 AM
Of course, the last time I flew Delta the ticket agents wouldn't give me a boarding pass because I missed the "cutoff" buy 75 seconds.  Literally.  You have to get your pass before the first boarding call, even if boarding started and the plane's door doesn't close for another 30 minutes.  THEN they cancelled my return flight because I didn't check in on the first half on the round trip ticket.

/consumerist story bro...
 
2013-06-25 10:25:56 AM

IamAwake: I'm sure that someone who got a 42% pay raise a month ago taking him to $12.6, or merely 21 times more than the average salary of delta


ahh!  Didn't finish my sentence.  It should end ", is a nice guy."
 
2013-06-25 10:25:59 AM
Good thing it wasn't a kid at guitar camp. Right? Right?
 
2013-06-25 10:27:35 AM
The CEO of Delta Air Lines saw his compensation jump 42% last year as the airline boosted his long-term incentive pay and the airline made more money than its peers.

Richard Anderson's compensation rose to almost $12.6 million, up from $8.9 million in 2011, according to an Associated Press calculation based on an SEC filing.

Anderson's compensation is $1438 per hour, 24-hours a day, 365  days a year. He makes more than 25 times as much as the highest paid pilot working at Delta. Screw Richard Anderson and this whole PR sideshow.
 
2013-06-25 10:28:19 AM

Walker: SandmanEsq: The Delta CEO flies commercial instead of on a corporate jet?  Just from an insurance stand-point, that's ... that's brave.

I'm sure he sits in coach too.


In 32A, next to the toilet
 
2013-06-25 10:28:38 AM

iamskibibitz: I sat next to Herb Kelleher


Blind guy or the one hiding from Nazis?
 
2013-06-25 10:28:42 AM
Shweeeeet!

...oops.  Sorry
 
2013-06-25 10:28:57 AM

generallyso: I completely believe Delta's multimillionaire CEO takes public flights.


I have friends who work at the airport, Delta's current CEO is apparently very personable, he likes to walk around the terminal and talk with customers to see how the airline is doing customer service wise.
 
2013-06-25 10:29:10 AM

IamAwake: you're a very cynical person.  I'm sure that someone who got a 42% pay raise a month ago taking him to $12.6, or merely 21 times more than the average salary of delta


The average Delta employee makes $60,000 a year?  I need to apply.
 
2013-06-25 10:29:23 AM

Walker: Pocket Ninja: Either that, or the CEO of Delta had been placed on an overbooked plane as a careful bit of coordinated PR and this lady is the one he just happened to win a major role in the scripted customer service reality show that day.

THIS....possibly.


Except the story came out only after she posted it on Facebook. Delta didn't say anything until queried by Huffpost in response to the Facebook post, which supposedly went viral. Unless...she's a Delta PR plant. And Huffpo's in on the deal. We're down the rabbithole now.
 
2013-06-25 10:30:16 AM
How sweet...
 
2013-06-25 10:30:35 AM

IamAwake: Pocket Ninja: Either that, or the CEO of Delta had been placed on an overbooked plane as a careful bit of coordinated PR and this lady is the one he just happened to win a major role in the scripted customer service reality show that day.

you're a very cynical person.  I'm sure that someone who got a 42% pay raise a month ago taking him to $12.6, or merely 21 times more than the average salary of delta

Honestly, 21x isn't so bad, compared to most large companies.  An airline will be skewed, considering the number of highly-skilled/paid employees that they have, but still..,


Math check.

$12.9M/yr. is about 100x the average pilot pay on the page you linked. ($123k/yr.) It's 300 times what the average flight attendant makes. ($43k/yr.)
 
2013-06-25 10:30:52 AM

iamskibibitz: SandmanEsq: The Delta CEO flies commercial instead of on a corporate jet?  Just from an insurance stand-point, that's ... that's brave.

I sat next to Herb Kelleher once on a Southwest flight. He waited until the last person had boarded and then took the middle seat next to me.


I sat across the aisle from Hulk Hogan back in the 80's...couldn't tell ya the airline, but csb anyway.
 
2013-06-25 10:30:56 AM

dabbletech: Don't
Even
Leave
The
Airport

bet he took the bus, huh?


Delivering
Everybody
Late
To
Atlanta

/Delta platinum
 
2013-06-25 10:32:07 AM

SandmanEsq: The Delta CEO flies commercial instead of on a corporate jet?  Just from an insurance stand-point, that's ... that's brave.


Wat? What possible danger is there in flying commercial? There hasn't been a crash of an American airliner since 2000, and everybody gets screened for weapons before getting on the plane. You think some schmo like the CEO of Delta is going to get mobbed by adoring fans?
 
2013-06-25 10:33:20 AM

Walker: SandmanEsq: The Delta CEO flies commercial instead of on a corporate jet?  Just from an insurance stand-point, that's ... that's brave.

I'm sure he sits in coach too.


I doubt he does it purely for travel reasons. More like management by walking around.
 
2013-06-25 10:33:24 AM
hell , most CEO's wouldn't even let you breath the same air as them,  it's nice to know two things...

A) He's not burning money on using a private jet
B) He's still down to earth and gives a bit of a crap
 
2013-06-25 10:34:16 AM
Wow. I guess this means Delta doesn't totally suck. Who knew?


/never_actually_flown_Delta
 
2013-06-25 10:39:25 AM
Delta's customer service seems to have improved a bit lately. It's still like riding Greyhound, but that's true of all air travel.

/At least Delta doesn't have the flight attendants do an "if you don't turn off your cell phones completely, we can't leave the gate" rant every time, the way AirTran does. Plus, their safety video is hilarious.
//Hartsfield is a great airport, the most logically laid out and easiest to get around of any that I frequently use. The only problem with connecting through Atlanta is the weather. Threat of thunderstorms, every day from April to October.
 
2013-06-25 10:39:48 AM
I live near ATL, fly all the time and get delayed plenty, but usually Delta is fine and the mix of circumstances doesn't seem like it could have been contrived very easily. Even without knowing her particular circumstances, Anderson paid it forward and helped somebody out. Good on him.


/damn, there are some cynical motherfarkers in this thread
//yeah, yeah, welcome to fark
 
2013-06-25 10:40:38 AM

iamskibibitz: SandmanEsq: The Delta CEO flies commercial instead of on a corporate jet?  Just from an insurance stand-point, that's ... that's brave.

I sat next to Herb Kelleher once on a Southwest flight. He waited until the last person had boarded and then took the middle seat next to me.


I thought blind people boarded first.
 
2013-06-25 10:41:19 AM

Pocket Ninja: Either that, or the CEO of Delta had been placed on an overbooked plane as a careful bit of coordinated PR and this lady is the one he just happened to win a major role in the scripted customer service reality show that day.


Either that, or you could try reading the article.  She flew standby and was 8th on the list.  7 other seats were open before they got to her.  That's not overbooking.
 
2013-06-25 10:41:25 AM

mbillips: I doubt he does it purely for travel reasons. More like management by walking around.


And as a customer service survey taker.
 
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