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(Colorado Springs Gazette)   "Hello, DirecTV? My house was destroyed in a fire so I need to cancel my account." "No problem, sir. That will be $400 for the dish that was on your house"   (gazette.com) divider line 161
    More: Asinine, Direct TV, Black Forest  
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6203 clicks; posted to Main » on 14 Jun 2013 at 7:21 AM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-06-14 02:06:51 PM  
fark you pay me
 
2013-06-14 02:38:47 PM  

ggecko: So let's see, with this "logic", my brand new Corvette was also destroyed.  Yeah, I only made one payment, but you still expect me to pay for the car??


Yes.  That's how contract law works.  If you didn't insure the car, then that's on you, not the dealership.
 
2013-06-14 03:37:19 PM  
Look, of course DirecTV is due the money in the contract. I don't think anyone is disputing that except for those who believe that they are evil corporate whores who should be lucky we don't destroy them. There is a right and a wrong way to go about collecting the money and handling these calls when the inevitable fire, huricane, earthquake, flood strikes.

Demanding the money up front is a horrible burden on individuals who have just lost everything and are living day to day.  A better strategy would be to suspend the account from the disaster date, explain to them that the lost equipment is part of the homeowners claim and place a due date on the $400 payment well into the future so it can be settled down the road.  Insurance money may or may not pop up right away depending on the policy and the company therefore demanding the money immediately is rather cold and plays badly with the public.  The value of positive PR in a ceasepool of an industry like TV service is well over the cost of a few dozen obsolete dishes and receivers.
 
2013-06-14 05:15:21 PM  

The Only Jeff: ggecko: So let's see, with this "logic", my brand new Corvette was also destroyed.  Yeah, I only made one payment, but you still expect me to pay for the car??

Yes.  That's how contract law works.  If you didn't insure the car, then that's on you, not the dealership.


Wow, people don't understand that this is how the world works? You are on the hook for your actions which is why lenders require you to purchase insurance or get collateral so they know if you do what you said that they're still going to get paid. Or you show you understand you have to pay them no matter what by having a high credit score. Otherwise it would be prohibitively expensive to get loans.
 
2013-06-14 05:18:59 PM  

MadMattressMack: The Only Jeff: ggecko: So let's see, with this "logic", my brand new Corvette was also destroyed.  Yeah, I only made one payment, but you still expect me to pay for the car??

Yes.  That's how contract law works.  If you didn't insure the car, then that's on you, not the dealership.

Wow, people don't understand that this is how the world works? You are on the hook for your actions which is why lenders require you to purchase insurance or get collateral so they know if you do what you said that they're still going to get paid. Or you show you understand you have to pay them no matter what by having a high credit score. Otherwise it would be prohibitively expensive to get loans.


I guess i shouldn't be an a$$ on this. I had to learn this as well. And I had to learn a lot of stuff about lenders and laws by getting screwed over with bad advice from a bank and stupidity on my part when I was 18.
 
2013-06-14 06:14:09 PM  

Daedalus27: A better strategy would be to suspend the account from the disaster date, explain to them that the lost equipment is part of the homeowners claim and place a due date on the $400 payment well into the future so it can be settled down the road.


Who's to say that DirecTV didn't do exactly this?

TFA:   They told him he would owe $400 for a satellite dish and two receivers destroyed in the blaze.

They didn't say anything the due date.  In fact, the spokesperson mentions that it's covered by insurance.

DirecTV is probably better off just writing this shiat off rather than having people futz with insurance.  But it's simultaneously very clear to me that the guy here is proposing to pocket the insurance payout without compensating the owners of the rental equipment he had in his home.

On top of that, he's running off and whining to the press that DirecTV won't let him commit fraud by taking the compensation for the video equipment in his home and spending it on other shiat.
 
2013-06-14 06:22:54 PM  

The Muthaship: rufus-t-firefly: Securitywyrm: Exactly. Yeah it sucks that something bad happened to you, but you rented the dish from them. That's how it works.

But when you move, DirecTV tells you to just leave the dish behind and they send you another one.

It's been mentioned, but since it's not sinking in:

They told him he would owe $400 for a satellite dish and two receivers destroyed in the blaze.


Exactly. I think the charge was for the receivers, not the actual dish. When I canceled DirecTV, I had to send back the receivers, but they let me keep the dish (which was good because I didn't want to go on the roof to unbolt it).
 
2013-06-14 06:35:21 PM  

GizmoToy: TimonC346: The only reason I call shenanigans: there were 3 DirectTv dishes attached to my roof when my wife andi bought our house, farking 3. I have no idea why 3 would be needed, but they were there.

If it's anything like DISH, they have more than one orbit where their satellites are.  To get channels offered by both satellite constellations, you need multiple dishes.  For DISH, the majority of the channels were in one direction, but for my local HD channels a dish had to be pointed in a different direction.

So, I had two dishes.  I would imagine the same holds true for DirectTV


When I had DirecTV a little over a year ago, I had a dish that was pointed at 5 satellites at once as DirecTV's satellites are in the same area. The dish looks more like a tilted oval than a circle.

www.montanasatellite.com
 
2013-06-14 08:46:04 PM  
Hmm.. when i canceled direct tv they didnt even ask for the dish back.

It was still hanging on the house when i sold it.
 
2013-06-15 02:00:49 AM  

Babwa Wawa: Daedalus27: A better strategy would be to suspend the account from the disaster date, explain to them that the lost equipment is part of the homeowners claim and place a due date on the $400 payment well into the future so it can be settled down the road.

Who's to say that DirecTV didn't do exactly this?

TFA:   They told him he would owe $400 for a satellite dish and two receivers destroyed in the blaze.

They didn't say anything the due date.  In fact, the spokesperson mentions that it's covered by insurance.

DirecTV is probably better off just writing this shiat off rather than having people futz with insurance.  But it's simultaneously very clear to me that the guy here is proposing to pocket the insurance payout without compensating the owners of the rental equipment he had in his home.

On top of that, he's running off and whining to the press that DirecTV won't let him commit fraud by taking the compensation for the video equipment in his home and spending it on other shiat.


If they did do this, they would have come out and explained it.  I have to think the Indian or Phillipeans customer service representative had the script and had zero flexibility and the language/culture barrier comes out badly.
 
2013-06-15 08:40:14 AM  

Daedalus27: If they did do this, they would have come out and explained it.  I have to think the Indian or Phillipeans customer service representative had the script and had zero flexibility and the language/culture barrier comes out badly.


I disagree.  This whole story looks to me like this guy doesn't think he should have to pay DirecTV a dime for the gear, and therefore went running to the press about it.

the very fact that things like due dates and all the rest of the who/what/why/where/when/how is missing means to me that this has been spun to generate as much outrage as possible.
 
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