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(Colorado Springs Gazette)   "Hello, DirecTV? My house was destroyed in a fire so I need to cancel my account." "No problem, sir. That will be $400 for the dish that was on your house"   (gazette.com) divider line 168
    More: Asinine, Direct TV, Black Forest  
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6197 clicks; posted to Main » on 14 Jun 2013 at 7:21 AM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-06-14 01:05:04 PM

ajgeek: DirecTV could've been a bit more tactful about that. The guy was obviously emotional as hell. He just lost his farking HOUSE! But I agree he owes the money, and the homeowner's insurance should cover it

/I know, tact is a 4 letter word.


I would say it has a lot to do with outsourcing their call center. Language barriers, ennui, etc.
 
2013-06-14 01:05:04 PM

skozlaw: lack of warmth: All this sounds crazy to me. We had DirectTV and later cancelled, had them come back and they set up a new dish, we later cancelled again. We never paid for the dish or equipment and the dish is still sitting on my property. Never even got a call about returning anything, and now I am considering scrapping it. People put satellites dishes to the road all the time around here.

I think it depends on how old the equipment is. If gets to a point where the tech on it is old enough that it's nothing but scrap metal they're more than happy to just let it sit around being your problem instead of coming to clean it up.

Telcos do it all the time with business equipment. Ostensibly they want their stuff back when you cut off of them but 9 times out of 10 by the time you're ready to get rid of them routers, firewalls etc. that you were leasing are close enough to obsolete that they never actually bother to come and collect it. Then you wind up with piles of old, largely useless crap that just sits around forever.

/ the only telco equipment I'll never trash no matter how long it sits is shelf cards b/c those mfers are expensive


The first time we dropped them, I would agree with you.  The dish was first generation small dish.  The second time, we only had them for a couple years before dropping them.  They didn't even want the boxes back, and the dish is one of those four receiver dishes so each box had a dedicated line.  They tried giving us deals to keep us, but I was just too sick of loosing signal every time it snowed.  Even more annoying with a DVR.  Hey I'll watch that movie I recorded, only to get a recording of junk signal.  I've scrapped so many dishes left on the side of the road to suggest that it is common place around here.  When an apartment complex switched to cable, they never retrieved their dishes.  My buddy got 15 dishes out of it.  They really do treat the dishes as one time use around here.  That's why I don't get why they are playing the game different elsewhere.
 
2013-06-14 01:13:35 PM
As I was reading that an add for DirecTV was on with people saying how great they were.
 
2013-06-14 01:16:53 PM
This has nothing to do with personal responsibility.  Its just a way to rip off insurance companies(which we all pay for).  When you cancel direct the only thing they ever want back are the cards from the receivers and now that they have improved their security im not sure they even want them back.
 
2013-06-14 01:33:29 PM
I had the same experience with another DISH provider.  My homeowner's insurance would only cover a set amount on the contents (which I more than cleared with my other possessions).  I did not receive the bill until six months after they had already established a new service, and the receiver in question was over 3 years old. I gave them a choice, either tear up the bill, or come retrieve their new equipment - which would be a smoldering pile of rubbish by the next day.

I am definitely in favor of personal accountability, but the provider would do well to consider future business and bad PR when writing these contracts. In my case, the receiver was old enough that it was worth nothing more than scrap value at best.  I did offer to ship it back to them if they would be so kind as to provide a shipping container. This offer was subsequently declined and the burned equipment was written off by the provider.
 
2013-06-14 01:39:57 PM
Bottom line is that you need to check your insurance policy and be ready to argue with the com ...

I"m always surprised by the number of people who don't understand what kind of insurance they are paying for until after a claim happens.  "But I thought I had replacement cost coverage!"  You thought?  You are paying $1000 a year for this and you don't even know exactly what you purchased?
 
2013-06-14 01:49:31 PM

cretinbob: That's what homeowners insurance is for


I'm not a huge fan of 'done in one', but in this case it works.

"I signed a contract and now I can't fulfill my part. Gimme something free. What do you mean no? THIS IS AN OUTRAGE... I CAN'T MANAGE LIFE'S SIMPLE TASKS!"

End snark.

Is it happy hour time yet?
 
2013-06-14 02:06:51 PM
fark you pay me
 
2013-06-14 02:38:47 PM

ggecko: So let's see, with this "logic", my brand new Corvette was also destroyed.  Yeah, I only made one payment, but you still expect me to pay for the car??


Yes.  That's how contract law works.  If you didn't insure the car, then that's on you, not the dealership.
 
2013-06-14 03:37:19 PM
Look, of course DirecTV is due the money in the contract. I don't think anyone is disputing that except for those who believe that they are evil corporate whores who should be lucky we don't destroy them. There is a right and a wrong way to go about collecting the money and handling these calls when the inevitable fire, huricane, earthquake, flood strikes.

Demanding the money up front is a horrible burden on individuals who have just lost everything and are living day to day.  A better strategy would be to suspend the account from the disaster date, explain to them that the lost equipment is part of the homeowners claim and place a due date on the $400 payment well into the future so it can be settled down the road.  Insurance money may or may not pop up right away depending on the policy and the company therefore demanding the money immediately is rather cold and plays badly with the public.  The value of positive PR in a ceasepool of an industry like TV service is well over the cost of a few dozen obsolete dishes and receivers.
 
2013-06-14 05:15:21 PM

The Only Jeff: ggecko: So let's see, with this "logic", my brand new Corvette was also destroyed.  Yeah, I only made one payment, but you still expect me to pay for the car??

Yes.  That's how contract law works.  If you didn't insure the car, then that's on you, not the dealership.


Wow, people don't understand that this is how the world works? You are on the hook for your actions which is why lenders require you to purchase insurance or get collateral so they know if you do what you said that they're still going to get paid. Or you show you understand you have to pay them no matter what by having a high credit score. Otherwise it would be prohibitively expensive to get loans.
 
2013-06-14 05:18:59 PM

MadMattressMack: The Only Jeff: ggecko: So let's see, with this "logic", my brand new Corvette was also destroyed.  Yeah, I only made one payment, but you still expect me to pay for the car??

Yes.  That's how contract law works.  If you didn't insure the car, then that's on you, not the dealership.

Wow, people don't understand that this is how the world works? You are on the hook for your actions which is why lenders require you to purchase insurance or get collateral so they know if you do what you said that they're still going to get paid. Or you show you understand you have to pay them no matter what by having a high credit score. Otherwise it would be prohibitively expensive to get loans.


I guess i shouldn't be an a$$ on this. I had to learn this as well. And I had to learn a lot of stuff about lenders and laws by getting screwed over with bad advice from a bank and stupidity on my part when I was 18.
 
2013-06-14 06:14:09 PM

Daedalus27: A better strategy would be to suspend the account from the disaster date, explain to them that the lost equipment is part of the homeowners claim and place a due date on the $400 payment well into the future so it can be settled down the road.


Who's to say that DirecTV didn't do exactly this?

TFA:   They told him he would owe $400 for a satellite dish and two receivers destroyed in the blaze.

They didn't say anything the due date.  In fact, the spokesperson mentions that it's covered by insurance.

DirecTV is probably better off just writing this shiat off rather than having people futz with insurance.  But it's simultaneously very clear to me that the guy here is proposing to pocket the insurance payout without compensating the owners of the rental equipment he had in his home.

On top of that, he's running off and whining to the press that DirecTV won't let him commit fraud by taking the compensation for the video equipment in his home and spending it on other shiat.
 
2013-06-14 06:22:54 PM

The Muthaship: rufus-t-firefly: Securitywyrm: Exactly. Yeah it sucks that something bad happened to you, but you rented the dish from them. That's how it works.

But when you move, DirecTV tells you to just leave the dish behind and they send you another one.

It's been mentioned, but since it's not sinking in:

They told him he would owe $400 for a satellite dish and two receivers destroyed in the blaze.


Exactly. I think the charge was for the receivers, not the actual dish. When I canceled DirecTV, I had to send back the receivers, but they let me keep the dish (which was good because I didn't want to go on the roof to unbolt it).
 
2013-06-14 06:35:21 PM

GizmoToy: TimonC346: The only reason I call shenanigans: there were 3 DirectTv dishes attached to my roof when my wife andi bought our house, farking 3. I have no idea why 3 would be needed, but they were there.

If it's anything like DISH, they have more than one orbit where their satellites are.  To get channels offered by both satellite constellations, you need multiple dishes.  For DISH, the majority of the channels were in one direction, but for my local HD channels a dish had to be pointed in a different direction.

So, I had two dishes.  I would imagine the same holds true for DirectTV


When I had DirecTV a little over a year ago, I had a dish that was pointed at 5 satellites at once as DirecTV's satellites are in the same area. The dish looks more like a tilted oval than a circle.

www.montanasatellite.com
 
2013-06-14 08:46:04 PM
Hmm.. when i canceled direct tv they didnt even ask for the dish back.

It was still hanging on the house when i sold it.
 
2013-06-15 02:00:49 AM

Babwa Wawa: Daedalus27: A better strategy would be to suspend the account from the disaster date, explain to them that the lost equipment is part of the homeowners claim and place a due date on the $400 payment well into the future so it can be settled down the road.

Who's to say that DirecTV didn't do exactly this?

TFA:   They told him he would owe $400 for a satellite dish and two receivers destroyed in the blaze.

They didn't say anything the due date.  In fact, the spokesperson mentions that it's covered by insurance.

DirecTV is probably better off just writing this shiat off rather than having people futz with insurance.  But it's simultaneously very clear to me that the guy here is proposing to pocket the insurance payout without compensating the owners of the rental equipment he had in his home.

On top of that, he's running off and whining to the press that DirecTV won't let him commit fraud by taking the compensation for the video equipment in his home and spending it on other shiat.


If they did do this, they would have come out and explained it.  I have to think the Indian or Phillipeans customer service representative had the script and had zero flexibility and the language/culture barrier comes out badly.
 
2013-06-15 08:40:14 AM

Daedalus27: If they did do this, they would have come out and explained it.  I have to think the Indian or Phillipeans customer service representative had the script and had zero flexibility and the language/culture barrier comes out badly.


I disagree.  This whole story looks to me like this guy doesn't think he should have to pay DirecTV a dime for the gear, and therefore went running to the press about it.

the very fact that things like due dates and all the rest of the who/what/why/where/when/how is missing means to me that this has been spun to generate as much outrage as possible.
 
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