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(Yahoo)   Move over Bank of America. Step aside Electronic Arts. Get back in your hole Monsanto. Sears is the most hated major company in America   (finance.yahoo.com) divider line 87
    More: Unlikely, South Carolina, Monsanto, company, American Customer Satisfaction Index, Sears Holdings Inc., hardware stores, JCP, contrarians  
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2824 clicks; posted to Business » on 09 Jun 2013 at 6:50 AM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-06-09 12:20:32 AM
If it weren't for the Sears catalog, what would I have masturbated to growing up?  You kids and your fancy internet porn...
 
2013-06-09 12:23:45 AM
Goldman Sachs
Comcast
Washington Redskins
 
2013-06-09 12:26:30 AM
I needed a washer and dryer.  I did my homework online to find the one I wanted.  I went to sears to get it.  I just needed somebody to press the buttons in the cash register to make the order happen.  Times were bleak enough that you couldn't order that sort of thing online back in 2005.
Straight to the washer/dryer section, straight to the one I wanted.  Stood there trying to flag down a sales guy.
Each and every one of them deliberately avoided eye contact and helped other customers (who all got there later than me) until I eventually gave up and went to Best Buy to get my second choice.
Those guys passed up the easiest sale they would have made that day because they couldn't tell the difference between a scruffy software developer and a pennyless bum.  I've never shopped at Sears since.

/ I've cleaned up my look a little bit since then, but not much.  Also I live in Austin now, so that doesn't happen as often.  Never been as bad as that time at sears though.
 
2013-06-09 12:27:46 AM

Altair: If it weren't for the Sears catalog, what would I have masturbated to growing up?  You kids and your fancy internet porn...


Wait, there's porn on the Internet?  All this time I've just been going to www.sears.com/catalogs !
 
2013-06-09 12:31:05 AM

serial_crusher: Altair: If it weren't for the Sears catalog, what would I have masturbated to growing up?  You kids and your fancy internet porn...

Wait, there's porn on the Internet?  All this time I've just been going to www.sears.com/catalogs !


Noob. The Victoria's Secret website is going to give you a heart attack.
 
2013-06-09 12:38:01 AM
Bullshiat.

Comcast
Wal-Mart
United Airlines

All of these are far more hated, though their stock price may not show it.
 
2013-06-09 12:44:06 AM

serial_crusher: I needed a washer and dryer.  I did my homework online to find the one I wanted.  I went to sears to get it.  I just needed somebody to press the buttons in the cash register to make the order happen.  Times were bleak enough that you couldn't order that sort of thing online back in 2005.
Straight to the washer/dryer section, straight to the one I wanted.  Stood there trying to flag down a sales guy.
Each and every one of them deliberately avoided eye contact and helped other customers (who all got there later than me) until I eventually gave up and went to Best Buy to get my second choice.
Those guys passed up the easiest sale they would have made that day because they couldn't tell the difference between a scruffy software developer and a pennyless bum.  I've never shopped at Sears since.



All you had to do was take your wallet out and wave it.  But you had to prove a point.
 
2013-06-09 12:53:23 AM
No BP with their big PR push with those commercials that scream "WE'VE FIXED THE GULF, PLEASE STOP SUING US!!!"?

Lampert bought Kmart out of bankruptcy and merged it with Sears

wiw.org

Has an idea for a new name...
 
2013-06-09 01:19:53 AM
Sears is still in business?
 
2013-06-09 01:21:32 AM

Altair: If it weren't for the Sears catalog, what would I have masturbated to growing up?  You kids and your fancy internet porn...


The J C Penney catalog put the Sears catalog to ... unshame.
 
2013-06-09 01:30:57 AM

Marcus Aurelius: Altair: If it weren't for the Sears catalog, what would I have masturbated to growing up?  You kids and your fancy internet porn...

The J C Penney catalog put the Sears catalog to ... unshame.


My favorite was the playboy stash every single dad had somewhere. Stumbling on that was like finding buried treasure. I still remember going over to my buddies house and looking at the Vanna White playboy his dad had. Even better was finding the old penthouse or hustler mags left by the hunters in the woods. All faded and torn with lots of the pages missing but man that was some crazy stuff back in the day.
 
2013-06-09 01:33:29 AM

Benevolent Misanthrope: Bullshiat.

Comcast
Wal-Mart
United Airlines

All of these are far more hated, though their stock price may not show it.


Yeah, the author seems to be conflating "moribund, uninspiring to investors, and largely directionless" with "hated."
 
2013-06-09 01:56:58 AM
Why would I hate Sears? Their parking lot is always the least crowded and their store offers the shortest route to the mall itself.
 
2013-06-09 02:19:40 AM
I only take issue with the "back in your hole Monsanto" part. Monsanto dictates what goes in the holes.
 
2013-06-09 02:53:07 AM

Mr. Coffee Nerves: Why would I hate Sears? Their parking lot is always the least crowded and their store offers the shortest route to the mall itself.


Shhhhh.  Don't let the secret out.
 
2013-06-09 02:59:01 AM

serial_crusher: I needed a washer and dryer.  I did my homework online to find the one I wanted.  I went to sears to get it.  I just needed somebody to press the buttons in the cash register to make the order happen.  Times were bleak enough that you couldn't order that sort of thing online back in 2005.
Straight to the washer/dryer section, straight to the one I wanted.  Stood there trying to flag down a sales guy.
Each and every one of them deliberately avoided eye contact and helped other customers (who all got there later than me) until I eventually gave up and went to Best Buy to get my second choice.
Those guys passed up the easiest sale they would have made that day because they couldn't tell the difference between a scruffy software developer and a pennyless bum.  I've never shopped at Sears since.

/ I've cleaned up my look a little bit since then, but not much.  Also I live in Austin now, so that doesn't happen as often.  Never been as bad as that time at sears though.


Well, don't look like a hobo, don't get treated like a hobo.  I keed!

It wouldn't matter, anyway.  I hit Sears on black Friday after Thanksgiving this year to get a $350 50 inch LCD tv they were selling as a door buster and the store was empty.  EMPTY.  They had a pile of TVs on the floor and I went looking to find someone to help me check one out.  I found four employees who all said they "didn't work in the electronics department" - undoubtedly as a ruse to get me to shop for something else - so I took a hand cart from their hardware department and rolled a TV over to a staffed men's clothes counter, where a surly woman finally checked me out.  I originally wasn't going to get the hand cart, but I needed one, so I bought that as well and used it to roll the TV out of the store.

I've never had worse service, anywhere.  I suspect everyone in that store was told not to sell any of the TVs that day since they had to be selling them near or at a loss, but they all acted offended when I pressured them to sell me something they had advertised in the damn paper.
 
2013-06-09 03:36:34 AM
I love Sears. They always seem to have some dented up appliance at the right price. Their hand tools are alright too, for the price. Try tracking down that snap on truck when your ratchet breaks.
 
2013-06-09 04:08:45 AM

Altair: If it weren't for the Sears catalog, what would I have masturbated to growing up?  You kids and your fancy internet porn...


southparkstudios.mtvnimages.com
 
2013-06-09 04:12:08 AM

serial_crusher: I needed a washer and dryer.  I did my homework online to find the one I wanted.  I went to sears to get it.  I just needed somebody to press the buttons in the cash register to make the order happen.  Times were bleak enough that you couldn't order that sort of thing online back in 2005.
Straight to the washer/dryer section, straight to the one I wanted.  Stood there trying to flag down a sales guy.
Each and every one of them deliberately avoided eye contact and helped other customers (who all got there later than me) until I eventually gave up and went to Best Buy to get my second choice.
Those guys passed up the easiest sale they would have made that day because they couldn't tell the difference between a scruffy software developer and a pennyless bum.  I've never shopped at Sears since.

/ I've cleaned up my look a little bit since then, but not much.  Also I live in Austin now, so that doesn't happen as often.  Never been as bad as that time at sears though.


Same thing happened to me at San Francisco Toyota a couple of years ago said fark it after 45mins of being ignored and took BART to Walnut Creek and drove home in a new car.  Easiest sale Walnut Creek Toyota made that day.
 
2013-06-09 04:14:21 AM

jaylectricity: I only take issue with the "back in your hole Monsanto" part. Monsanto dictates what goes in the holes.


img-cache.cdn.gaiaonline.com
 
2013-06-09 05:26:12 AM

Bucky Katt: Sears is still in business?


Actually Sears went out of business in 1992. It is just that there record keeping and financial systems are so screwed up that they haven't noticed yet.
 
2013-06-09 05:34:27 AM
Sears was once so powerful that it built and anchored the largest skyscraper in the country world

Wow. The Brady Bunch movie was 18 years ago, and even then, they had a point about Sears' lustre fading.

/great place to play the Atari while while waiting for Mom to finish
 
2013-06-09 07:06:46 AM
Last appliance I bought from Sears, with free installation.
Their crew showed up with a leatherman. A leatherman.
I lent them the tools they needed. They forgot to take out the tub braces.

That and the 12 hour installation window they can never seem to meet.

Buying local now. I'll take the 5% markup to support local business owners.
 
2013-06-09 07:10:02 AM

serial_crusher: I've never shopped at Sears since.


When I built my house the contractor had a deal for a free dishwasher from Sears if I got my kitchen outfitted there. I pick what I want, tell the contractor, and Sears would fill the order from their commercial department. So why not go to the local Sears to shop for what I want? A very attentive CSR was answering my questions and pointed things out and whatnot. A person, who I thought was another customer, got his attention for a second. Turned out he was a manager there on his day off for whatever reason. He overheard us talking and because I mentioned it's a commercial account and not through that store to quit wasting his time on me. My jaw dropped and I walked out. I completely outfitted my new house elsewhere and told the Sears commercial rep that it's not worth a free dishwasher to get service like that. Six appliances, and I bought upper-middle to high-end stuff
 
2013-06-09 07:40:47 AM

serial_crusher: couldn't tell the difference between a scruffy software developer and a pennyless bum.  I've never shopped at Sears since.


This happens to the Mrs. and I all the time.  We're both engineers with plenty of cash, but look like college kids subsiding on Ramen noodles. Trying to buy new cars is difficult, with one sales person actually telling me I couldn't test drive a car, and you could tell he was basing his decision based on how I looked.  Went to the dealership next door and bought the same car, so that dude just lost himself an easy commission.
 
2013-06-09 07:57:07 AM
Sears is kind of bleh. The Kmart merger is a perfect union of suck. I do own a nice craftsman tool set, however. Worst Buy was my "walked in the door ready to buy 2 laptops, but rep walked away to help a more respectably dressed octogenarian looking at tablets" story.
 
2013-06-09 08:03:26 AM

Ooba Tooba:  I do own a nice craftsman tool set, however.


This would be the ONLY reason to contemplate Sears whatsoever.  Hated company?  Why hate on that which is virtually irrelevant?  I can't say  that I've had an interaction with Sears in the last decade.  That's not hate, that's just meh.
 
2013-06-09 08:03:53 AM
I dunno, I found a great deal on a big LED TV, paid for it online, drove to the store, parked right outside in the package pickup lane, walked 20 feet from the curb to counter, showed my receipt, TV was loaded up by one of the employees, off I went. Perfect.

the entire transaction took an hour, including drive time. Sears did a great job and I never set foot inside the store proper.
 
2013-06-09 08:06:04 AM
For Sears to be hated, that means people have to actually give them some thought.  I don't think anyone thinks about Sears these days.
 
2013-06-09 08:19:12 AM

nekom: Ooba Tooba:  I do own a nice craftsman tool set, however.

This would be the ONLY reason to contemplate Sears whatsoever.  Hated company?  Why hate on that which is virtually irrelevant?  I can't say  that I've had an interaction with Sears in the last decade.  That's not hate, that's just meh.


I have 60's and 70's Snap On ratchets and socket sets I use on my old car, Craftsman for our daily vehicles. Never broke any of either brand. /have broken a 3/8 Taiwan made drive // buy shiat, get shiat. Don't buy shiat anymore
 
2013-06-09 08:22:34 AM
Also noticed Sears is now selling Porter Cable drive sets. The flyer didn't say if they were U.S. made or not. I'm assuming not. Wonder how Craftsman feels about this...
 
2013-06-09 08:23:36 AM

borg: serial_crusher: I needed a washer and dryer.  I did my homework online to find the one I wanted.  I went to sears to get it.  I just needed somebody to press the buttons in the cash register to make the order happen.  Times were bleak enough that you couldn't order that sort of thing online back in 2005.
Straight to the washer/dryer section, straight to the one I wanted.  Stood there trying to flag down a sales guy.
Each and every one of them deliberately avoided eye contact and helped other customers (who all got there later than me) until I eventually gave up and went to Best Buy to get my second choice.
Those guys passed up the easiest sale they would have made that day because they couldn't tell the difference between a scruffy software developer and a pennyless bum.  I've never shopped at Sears since.

/ I've cleaned up my look a little bit since then, but not much.  Also I live in Austin now, so that doesn't happen as often.  Never been as bad as that time at sears though.

Same thing happened to me at San Francisco Toyota a couple of years ago said fark it after 45mins of being ignored and took BART to Walnut Creek and drove home in a new car.  Easiest sale Walnut Creek Toyota made that day.


It was so bad for me trying to buy a new car I ended up calling to make test drive appointments before going to the dealership and bringing my dad with me to make sure I'd actually be acknowledged. I think I was ignored at 5-6 separate dealerships. One guy only talked to me because he mistook me for some other guy's girlfriend (and ran away as soon as he could).

My problem was I looked too young and too female. Even tried dressing better...still invisible.
 
2013-06-09 08:28:56 AM

hardinparamedic: jaylectricity: I only take issue with the "back in your hole Monsanto" part. Monsanto dictates what goes in the holes.


img-cache.cdn.gaiaonline.com

Good, then let the mating begin!
 
2013-06-09 08:29:41 AM
As long as its things I can find and grab myself to bring to a counter I find Sear to be pretty good and competitively priced, but I agree with the others that if you need something that requires an employee's help you are screwed (large appliances, expensive stuff that's locked to its stand etc).  One you get one its good, its the long wait and the flagging required to do it.

mr_a: Bucky Katt: Sears is still in business?

Actually Sears went out of business in 1992. It is just that there record keeping and financial systems are so screwed up that they haven't noticed yet.


centralpagazelle.files.wordpress.com
We figure the problem will just work itself out naturally.
 
2013-06-09 08:41:21 AM
sears? most hated? probably striving to stay relevant.
 
2013-06-09 09:19:23 AM
Let me see. Off the top of my head, worse companies than Sears

Bank of America
HSBC
Goldman Sachs
Monsanto
GE
Apple
Walmart
The AP
Capital One
Netflix
Comcast
 
2013-06-09 09:51:07 AM
Really?

Maybe a majority of americans are too poor to have dealt with Banks now?
 
2013-06-09 10:16:04 AM

Nemo's Brother: Let me see. Off the top of my head, worse companies than Sears

Bank of America
HSBC
Goldman Sachs
Monsanto
GE
Apple
Walmart
The AP
Capital One
Netflix
Comcast


I forgot to mention any of the oil companies or black ops contractors.
 
2013-06-09 10:25:57 AM
Three companies off the top of my head that are hated more than Sears:
benvanderveen.files.wordpress.comwww.logostage.comoilygulf.files.wordpress.com
 
2013-06-09 10:45:05 AM

Altair: If it weren't for the Sears catalog, what would I have masturbated to growing up?  You kids and your fancy internet porn...


Your parents didn't subscribe to National Geographic?
 
2013-06-09 10:56:37 AM
I don't understand why anyone would even go to Sears in the first place.

I've often wondered who shops there and why.
 
2013-06-09 10:57:01 AM

serial_crusher: I needed a washer and dryer.  I did my homework online to find the one I wanted.  I went to sears to get it.  I just needed somebody to press the buttons in the cash register to make the order happen.  Times were bleak enough that you couldn't order that sort of thing online back in 2005.
Straight to the washer/dryer section, straight to the one I wanted.  Stood there trying to flag down a sales guy.
Each and every one of them deliberately avoided eye contact and helped other customers (who all got there later than me) until I eventually gave up and went to Best Buy to get my second choice.
Those guys passed up the easiest sale they would have made that day because they couldn't tell the difference between a scruffy software developer and a pennyless bum.  I've never shopped at Sears since.

/ I've cleaned up my look a little bit since then, but not much.  Also I live in Austin now, so that doesn't happen as often.  Never been as bad as that time at sears though.


I had a similar experience at Circuit City.  A group of salespeople refused to acknowledge me and stood talking to each other instead.  And, like you, I left and made my purchase at Best Buy.

In their defense, it's not like Circuit City's poor customer service and warranty shilling has cost them at all.
 
2013-06-09 10:57:26 AM
So, I love what qualifies them as most "hated" - a single survey, followed by a ton of investor whining.

SDRR: I dunno, I found a great deal on a big LED TV, paid for it online, drove to the store, parked right outside in the package pickup lane, walked 20 feet from the curb to counter, showed my receipt, TV was loaded up by one of the employees, off I went. Perfect.

the entire transaction took an hour, including drive time. Sears did a great job and I never set foot inside the store proper.


The problem is that "Sears, the company" isn't the same as "Sears, the store chain" - Kmart is dragging down "Sears, the company", while most folks think of Sears as "Sears, the store chain."

The Sears store chain is actually quite awesome, if you're buying hardware, tools, or similar equipment.

Lampert, whose hedge-fund investing made him a billionaire and whose wealth also got him kidnapped for ransom a decade ago, has elected to focus on the handful of valuable hard-good brands Sears owns: Kenmore appliances, Craftsman tools and Die Hard batteries, along with its Lands' End online clothing unit.

This is a perfectly reasonable strategy. "Sears, the company" may go through more hardship as Kmart continues to drag on its bottom line, but as long as they focus on "Sears, the store chain", I'll be happy.
 
2013-06-09 11:04:26 AM

Nemo's Brother: Comcast


The only reason people hate Comcast is that they're too broke to afford it. And when you're paying half of what us regular customers are paying for the service, yes...YOU ARE A LOWER PRIORITY THAN ME. They'll make sure my cable and internet are in tip-top condition. I never have a problem with them, and when there is any kind of issue at all they go out of their way to fix it for me.

So deal with it.
 
2013-06-09 11:05:07 AM
They need to just open Craftsman Tool & Lawn and Garden Stores,  I love my craftsman tools even the new ones are incredibly well made.
 
2013-06-09 11:26:11 AM

serial_crusher: Those guys passed up the easiest sale they would have made that day because they couldn't tell the difference between a scruffy software developer and a pennyless bum.


Subtle differences.  From across the room, they look the same - unkempt appearance, old clothes, shuffling gait - and are generally aloof.  Upon closer inspection, the software developer is more likely to have telltale signs of recent Cheetos consumption around the mouth and on the dominant hand.  Bums will generally have more scars and scabs on the skin.  Having the smell of urine is about 50/50 for both.

This is a skill that needs to be learned by all salespeople, and it does take a while to acquire.
 
2013-06-09 11:31:00 AM

ShawnDoc: Mr. Coffee Nerves: Why would I hate Sears? Their parking lot is always the least crowded and their store offers the shortest route to the mall itself.

Shhhhh.  Don't let the secret out.


It's a secret?? I've been noticing this for YEARS!
 
2013-06-09 11:31:25 AM

jaylectricity: Nemo's Brother: Comcast

The only reason people hate Comcast is that they're too broke to afford it. And when you're paying half of what us regular customers are paying for the service, yes...YOU ARE A LOWER PRIORITY THAN ME. They'll make sure my cable and internet are in tip-top condition. I never have a problem with them, and when there is any kind of issue at all they go out of their way to fix it for me.

So deal with it.


That. Or the fact that they are a government-sanctioned monopoly that spent millions of tax-payer dollars intended for infrastructure and used it on outsourcing and exec bonuses.

/Has Fios now. When I was with Comcast I paid the standard price for cable and Internet. Not sure about the discount thing you're talking about.  Are you proud for paying too much or is there some kind of double-secret super customer program you're a member of?

//if you are dumb enough to pay Drew for Total Fark, you are probably the type of person dumb enough to pay Comcast too much every month. "I have one cable box and I pay for two! I'm better than you!"
 
2013-06-09 11:39:05 AM

Nemo's Brother: /Has Fios now. When I was with Comcast I paid the standard price for cable and Internet. Not sure about the discount thing you're talking about. Are you proud for paying too much or is there some kind of double-secret super customer program you're a member of?

//if you are dumb enough to pay Drew for Total Fark, you are probably the type of person dumb enough to pay Comcast too much every month. "I have one cable box and I pay for two! I'm better than you!"


You should just stop. Your lack of intelligence on the matter is showing. Stop being so butthurt about it.
 
2013-06-09 12:03:26 PM

jaylectricity: Nemo's Brother: /Has Fios now. When I was with Comcast I paid the standard price for cable and Internet. Not sure about the discount thing you're talking about. Are you proud for paying too much or is there some kind of double-secret super customer program you're a member of?

//if you are dumb enough to pay Drew for Total Fark, you are probably the type of person dumb enough to pay Comcast too much every month. "I have one cable box and I pay for two! I'm better than you!"

You should just stop. Your lack of intelligence on the matter is showing. Stop being so butthurt about it.


Does someone work for Comcast?
 
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