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(MSN)   AT&T bills customers an extra half a billion dollars per year because why not   (now.msn.com) divider line 27
    More: Followup, phone bills, interconnections  
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2642 clicks; posted to Business » on 24 May 2013 at 9:14 AM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-05-24 08:47:09 AM  
Ahh, so they're changing the terms of the contract. Well, that just let's anyone locked in with AT&T to cancel without penalty and move on. Thanks, stupid.
 
2013-05-24 08:47:45 AM  
let's=lets.

/Dammit
 
2013-05-24 09:03:22 AM  
Not surprising.  Every few months I have to do a bill comparison to see where they are overcharging me.  Usually on the cell phone with some weird charge.  I particularly love the charges that have no meaning and when you have to resort to looking them up through teh Google, you find forum posts everywhere with posts from people asking about the same charge and getting little to no answer.  The billing support at AT&T doesn't can't even explain it.  They just refund your charge.  That's piss poor.

This will eventually resolve itself in a class-action suit where I will be entitled to $1.23 of the settlement.  Woo hoo!

/Just got a Roku...ramping up to maybe dropping farking U-verse completely.
 
2013-05-24 09:17:07 AM  
Hey, if they'll pay it then why not?
 
2013-05-24 09:21:42 AM  
Pray they don't alter it further.
 
2013-05-24 09:45:27 AM  

stpauler: Ahh, so they're changing the terms of the contract. Well, that just let's anyone locked in with AT&T to cancel without penalty and move on. Thanks, stupid.


Yeah, except good luck with that. Their reps will swear it doesnt qualify under the contract as a substantial change and you have 2 options, suck it up, or cancel with an ETF and sue them if they try to collect. Guess which one 99.9% of people end up doing

\Is actually trying to do this
\\has 5 line but only 2 under contract
\\\wants to cancel one line and of course its the one under contract
\\\\Has been fighting with customer service for months
\\Not sure why i cant just move the phone numbers around and cancel one of the not in contract lines.
 
2013-05-24 10:37:13 AM  

UberDave: Not surprising.  Every few months I have to do a bill comparison to see where they are overcharging me.  Usually on the cell phone with some weird charge.  I particularly love the charges that have no meaning and when you have to resort to looking them up through teh Google, you find forum posts everywhere with posts from people asking about the same charge and getting little to no answer.  The billing support at AT&T doesn't can't even explain it.  They just refund your charge.  That's piss poor.

This will eventually resolve itself in a class-action suit where I will be entitled to $1.23 of the settlement.  Woo hoo!

/Just got a Roku...ramping up to maybe dropping farking U-verse completely.


As a guy who implements/configures billing systems that stuff makes me LOL. It's pathetic that an organization of that size doesn't havea  proper billing system. Cell charges are not that complicated.
 
2013-05-24 10:55:43 AM  
Luckily, I just switched to T Mobile. I'm paying 30 dollars a month less for the same service.
 
2013-05-24 11:14:20 AM  

Loki009: stpauler: Ahh, so they're changing the terms of the contract. Well, that just let's anyone locked in with AT&T to cancel without penalty and move on. Thanks, stupid.

Yeah, except good luck with that. Their reps will swear it doesnt qualify under the contract as a substantial change and you have 2 options, suck it up, or cancel with an ETF and sue them if they try to collect. Guess which one 99.9% of people end up doing

\Is actually trying to do this
\\has 5 line but only 2 under contract
\\\wants to cancel one line and of course its the one under contract
\\\\Has been fighting with customer service for months
\\Not sure why i cant just move the phone numbers around and cancel one of the not in contract lines.


weknowmemes.com
 
2013-05-24 11:32:12 AM  
 
2013-05-24 11:41:44 AM  
I have a $3.00 "Administrative Charge" on my Sprint bills. I just switched to T-Mobile, so I guess we'll see how different it is here.
 
2013-05-24 01:03:35 PM  

stpauler: Ahh, so they're changing the terms of the contract. Well, that just let's anyone locked in with AT&T to cancel without penalty and move on. Thanks, stupid.


Yep!
 
2013-05-24 01:29:15 PM  
And this is why I have Republic Wireless. Go to hell, AT&T. And Sprint. And Verizon. And...you get the picture.
 
2013-05-24 02:29:44 PM  
Moved over from Sprint to Ting, same network and I spend about $45 less a month now on my bill. Plus if you have an issue and you call their customer service you get a Canadian on the phone!
 
2013-05-24 02:43:03 PM  
Because Fark You that's why
 
2013-05-24 02:44:18 PM  

stpauler: Ahh, so they're changing the terms of the contract. Well, that just let's anyone locked in with AT&T to cancel without penalty and move on. Thanks, stupid.


Pay full price for your phone and you wont have a contract ever again.

Loki009: \\Not sure why i cant just move the phone numbers around and cancel one of the not in contract lines.


Because you are trying to do two different things. You havea  contract for 5 lines of service. You also have 5 different phone numbers that belong to ATT.

Now if you want to change your phone number you can cancel one of the out of contract lines without a fee.. or just buy your phone if you are worried about contracts.

Alexei Novikov: And this is why I have Republic Wireless. Go to hell, AT&T. And Sprint. And Verizon. And...you get the picture.


hey smart guy, you're using sprints backbone..duuur derp derpy deoooo...enjoy having no signal during peak event times..
 
2013-05-24 03:51:43 PM  
"It is easier to steal a dollar from a million people than a million dollars from one person, but you have still stolen a million dollars."
 
2013-05-24 05:18:00 PM  
I've got U-verse, and the bill is never the same month to month even though it should be. It should be the exact same down to the penny, except if I rent an on-demand movie or something, but that's easily accounted for.

Time Warner is begging me to go back to them, and I just might do it. Even though I left them for ATT a while back. But maybe they won't beat me this time if I'm good, and they promised they'll never do it again...

/The joys of a duopoly in a corporatocracy!
//It is so a word, Firefox.
 
2013-05-24 05:27:45 PM  
Alexei Novikov: And this is why I have Republic Wireless. Go to hell, AT&T. And Sprint. And Verizon. And...you get the picture.

hey smart guy, you're using sprints backbone..duuur derp derpy deoooo...enjoy having no signal during peak event times..


Only when I'm not near a wifi connection, which is surprisingly rare for occasions I'd actually talk on the phone. Enjoy paying $100 for one line, jackass.
 
2013-05-24 05:43:07 PM  

Alexei Novikov: Alexei Novikov: And this is why I have Republic Wireless. Go to hell, AT&T. And Sprint. And Verizon. And...you get the picture.

hey smart guy, you're using sprints backbone..duuur derp derpy deoooo...enjoy having no signal during peak event times..

Only when I'm not near a wifi connection, which is surprisingly rare for occasions I'd actually talk on the phone. Enjoy paying $100 for one line, jackass.



Well because I have an adult job, I can afford an adult cell phone provider there for i don't need to have a single line. I have a wife and kids, you know--because i'm not a cheapskate..
 
2013-05-24 05:57:30 PM  

Eddie Ate Dynamite: I've got U-verse, and the bill is never the same month to month even though it should be. It should be the exact same down to the penny, except if I rent an on-demand movie or something, but that's easily accounted for.

Time Warner is begging me to go back to them, and I just might do it. Even though I left them for ATT a while back. But maybe they won't beat me this time if I'm good, and they promised they'll never do it again...

/The joys of a duopoly in a corporatocracy!
//It is so a word, Firefox.


I switch back and forth between AT&T and Time Warner about once every two years. It's usually just simple degradation of service (Time Warner) or bills that change wildly every couple months (AT&T) that bring it on but right now I'm with Time Warner because AT&T told me they were going to charge me for a DVR the next time a hard drive failed.
 
2013-05-24 06:54:05 PM  

Alexei Novikov: And this is why I have Republic Wireless. Go to hell, AT&T. And Sprint. And Verizon. And...you get the picture.


I do, too...$20 a month for unlimited talk, text and data. Period. And who cares if it's on Sprint's backbone. I've had it for about 9 months and lose about as many calls as I ever did on Verizon...which is to say once in a while when my son is chatting from the middle of the San Mateo Bridge (he drives about 30 more seconds then pushes redial). It seems pretty bullet proof driving up and down the left coast from Tucson and LA up to Seattle. YMMV, but it sure works for me.
 
2013-05-24 10:08:04 PM  
I was paying AT&T about 150$/month for 650 voice, unlimited sms/mms, and 5gb of Enterprise data AND tethering.

Switched to T-Mobile as soon as my contract was up (last month). $54.00 with fee's was my first bill this month. I haven't had a dropped call unlike on AT&T, my data speeds are actually pretty damn good (13 to 14 megabit over 4G, not LTE) And it's all unlimited.

Of course lots of people were like OMG you won't get cell service when you go camping etc. Don't really care, if my phone rings when I'm camping it's going in the damn river.
 
2013-05-24 10:10:42 PM  
tbhouston:

hey smart guy, you're using sprints backbone..duuur derp derpy deoooo...enjoy having no signal during peak event times..

I do wireless and VOIP engineering with Sprint as well as the other major carriers and not so major carriers, and can tell you with great certainty you don't know how wireless works.
 
2013-05-24 10:34:42 PM  

Enormous-Schwanstucker: tbhouston:

hey smart guy, you're using sprints backbone..duuur derp derpy deoooo...enjoy having no signal during peak event times..

I do wireless and VOIP engineering with Sprint as well as the other major carriers and not so major carriers, and can tell you with great certainty you don't know how wireless works.


Really, because a lot of my friends around the SF Bay Area complain that's exactly how their Sprint service behaves.
 
2013-05-25 12:13:45 AM  

beer4breakfast: Enormous-Schwanstucker: tbhouston:

hey smart guy, you're using sprints backbone..duuur derp derpy deoooo...enjoy having no signal during peak event times..

I do wireless and VOIP engineering with Sprint as well as the other major carriers and not so major carriers, and can tell you with great certainty you don't know how wireless works.

Really, because a lot of my friends around the SF Bay Area complain that's exactly how their Sprint service behaves.


My Bay Area employer gave me an iPhone 4s using Sprint 4G, and download speeds were worse than my personal iPhone 3g on AT&T 3G. As in, both were pretty bad.
 
2013-05-25 01:27:20 AM  

Loki009: stpauler: Ahh, so they're changing the terms of the contract. Well, that just let's anyone locked in with AT&T to cancel without penalty and move on. Thanks, stupid.

Yeah, except good luck with that. Their reps will swear it doesnt qualify under the contract as a substantial change and you have 2 options, suck it up, or cancel with an ETF and sue them if they try to collect. Guess which one 99.9% of people end up doing

\Is actually trying to do this
\\has 5 line but only 2 under contract
\\\wants to cancel one line and of course its the one under contract
\\\\Has been fighting with customer service for months
\\Not sure why i cant just move the phone numbers around and cancel one of the not in contract lines.


Depending on cell company you can do this. How it is done:

a. Change phone number on non contracted line.
b. Change phone number on contracted line to the old one on previous line (there will be a fee for changing the phone number on a & b).
c. Set up non contracted line to disconnect.
 
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