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(IT World)   IBM's Watson natural language AI to finally be deployed in a commercial setting... for call center scripts?   (itworld.com) divider line 4
    More: Obvious, IBM, Royal Bank of Canada, market research company, artificial intelligences, big data, code base, multiple platforms, stories  
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1110 clicks; posted to Geek » on 21 May 2013 at 6:00 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-05-22 12:07:30 AM
1 votes:
i1208.photobucket.com
2013-05-21 07:47:15 PM
1 votes:
I'm pretty sure their logic is a little off. Call centers don't improve customer satisfaction not because humans can't find the right solutions, but because they aren't given the authority. Businesses have call centers so they don't have to hear the angry customers themselves.
2013-05-21 06:45:43 PM
1 votes:

rumpelstiltskin: Well, it's got to be better than "Hello I am Susan please to be telling me what is your concern?"


Wait, they hired  meow said the dog?
2013-05-21 06:16:48 PM
1 votes:
If IBM's Watson is worth a crap, then why haven't they overtaken google or bing in search yet?

Or for that matter, why do I have to use google to search their site for technical articles instead of the crappy search on their own servers?
 
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