rumpelstiltskin: Well, it's got to be better than "Hello I am Susan please to be telling me what is your concern?"
Endive Wombat: rumpelstiltskin: Well, it's got to be better than "Hello I am Susan please to be telling me what is your concern?"While doing the needful?
New Farkin User Name: rumpelstiltskin: Well, it's got to be better than "Hello I am Susan please to be telling me what is your concern?"Wait, they hired meow said the dog?
General50: [images.contactmusic.com image 640x480][25.media.tumblr.com image 500x276]
Gabrielmot: If IBM's Watson is worth a crap, then why haven't they overtaken google or bing in search yet?Or for that matter, why do I have to use google to search their site for technical articles instead of the crappy search on their own servers?
ImpendingCynic: Oh, great, so all my requests will be denied with "I can't let you do that, Dave."
picturescrazy: I'm pretty sure their logic is a little off. Call centers don't improve customer satisfaction not because humans can't find the right solutions, but because they aren't given the authority. Businesses have call centers so they don't have to hear the angry customers themselves.
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