Astorix: The planned obsolescence is not a tin foiled hat conspriacy theory. We had an Imac mini that lasted for 5 years. it finally busted, so we got the last Imac mini with the CD drive. Just 18 months later it bricked up the CD drive and destroyed all the current data and corrupted the files. I was a dedicated Mac user for 22 years, defended Mac for years even when they almost went out of business in 1990's.
Satanic_Hamster: You would not believe the amount of testing a major company will do. For something like the phone, they'll put it in a machine that will hit the power button non-stop for two months straight to simulate a X no. of years of regular use/button pressing, just to see if it's up to snuff.
Tex570: StrikitRich: spidermann: unyon: FTFA: Meanwhile, Apple, what's with the customer support policy that digs its heels in on a 15-month-old iPhone with a power button gone bad? Are you trying to create unhappy customers?No, sell Applecare. Which would have covered this. Which this woman chose not to buy./who the fark has a longer than 12 month warranty any longer anyways?It's Florida where AppleCare cannot be sold.*dons "former Apple Tech hat"*When repairing and selling Apple products at a reseller we had quite a few people vacation from Florida who would buy products because Oregon has no sales tax. They'd go to purchase AppleCare and I'd have to deny them because they lived in Florida. Florida has "consumer protection laws" that prevent extended warranties from being sold on products. It even says so right on the outside of the AppleCare box.From Apple's AppleCare Protection Plan Terms And Conditions : "This Plan is notavailable forFlorida consumers or where prohibited by law "Have to call BS on this as I live in Florida and have bought Applecare on past products. Also, whenever I buy an item at any big box store (i.e. Sears, Best Buy, Office Depot) they try to sell me an extended warranty.From AppleCare page on amazon...AppleCare Protection Plan (APP) Sales into the State of FloridaResellers are not permitted to sell the AppleCare Protection to consumers in the State of Florida. Consumers resident in Florida may purchase the APP from Apple directly through the Apple Retail Stores or the Apple Online Store (store.apple.com).
Deneb81: likefunbutnot: rooftop235: The elite book is the shiznit. Cracks me up that it has a drain on the keyboard.Indeed. They're almost as nice a Thinkpads.I have a theory that people who think Apple offers good customer service have never gotten to deal with proper business system support.You're comparing business systems for likely a decent sized account to individual electronics consumer support. Those two are WILDLY different if only because of the value of the hardware purchased by an individual vs a corporation.Apple DOES have good tech support if you're in warranty. Especially compared to the shiat shows people deal with for Dell, Acer, HP, eMachines, Gateway, Best Buy, Staples, etc.
Astorix: But we had noticed a precipitous decline in the last 10 years of both the quality and value of Apple products, accelerating in the last five years.
Deneb81: You're comparing business systems for likely a decent sized account to individual electronics consumer support.
sjmcc13: Satanic_Hamster: Nonrepeating Rotating Binary: Its a little button, a small mechanical item. They break. This isn't Star Trek where they can estimate to the millisecond how long it will last./bet she was a joy to have on the phoneActually...You would not believe the amount of testing a major company will do. For something like the phone, they'll put it in a machine that will hit the power button non-stop for two months straight to simulate a X no. of years of regular use/button pressing, just to see if it's up to snuff.I have had devices last for years with no problems. My Game boy (the origional bought < 1 yr after release in North america) still worked fine the last time I tried it like 4 years ago, My 2 most recent cell phones have both spent nearly a year an a half getting beat up in my pocket, and still work fine.There could be a defective part, it could be how she used/treated it (some people just destroy devices), or it could be apple not testing right.My money is on it not being the design, and the average life expectancy minus 1 standard deviation is noticably longer then she had the phone for.I do not think apple is doing anything specially wrong here. But you get what you pay for, and what she paid for was something with a set warranty that is difficuly to fix outside of it.
vudukungfu: She knew she was buying a cheap trinket made in china by malnourished children.She knew what she was getting into.Toss the case./never owned a portable phone in my life.
Rapmaster2000: This same women filed a Rico Suave suit against me for being so damn sexy.
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