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(The Consumerist)   When the world's most successful and prolific restauranteur tells you that you need to take criticism better, you should listen. Or you could be like these two owners and utterly destroy your business yourselves   (consumerist.com) divider line 399
    More: Asinine, meltdown, internet, reality programming  
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12051 clicks; posted to Main » on 14 May 2013 at 4:59 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-05-14 03:22:04 PM
reposting this from the redlit thread because it isn't mentioned in the article-

Their servers get no tips.

When a table is finished dining and (if) they leave money on it for the servers, the servers do not get that money.  The owners do.  Not just part of it, either- the owners take 100% of their servers' tips for themselves.  They openly admitted this on the show, and said that the servers "don't deserve tips," because they are "lazy."

The same servers who have to catch flak from customers every single day for the shiatty undercooked food that they are forced to serve, the same servers whose orders constantly come up entirely wrong because the owners won't let them input them into the POS themselves, the same servers who have to apologize to customers that they've been waiting 90 minutes for a pizza because the owner/"chef" only cooks ONE MEAL AT A TIME, ONE TICKET AT A TIME, the same servers who run the very real risk of being fired and publicly humiliated in front of customers if they inform the owner/"chef" that a meal is being sent back.

According to the one owner, they've burned through nearly 100 servers in less than five years.

These people are the textbook definition of "doing it wrong."
 
2013-05-14 03:25:30 PM
Well, radarlove said everything I was going to.

They deserve to fail horribly, and have it be rubbed in every day. She's a psycho and he's a psycho and an enabler (he always takes the complaints himself and never lets her know if she's farking up).

All they wanted was a world-class chef like Ramsay to tell them they're doing everything right and all those mean hipster food critics are wrong and mean. Instead he sided with everyone else and that just pissed them off even more.
 
2013-05-14 03:31:16 PM
When the world's most successful and prolific restauranteur

Ray Kroc?
 
2013-05-14 03:33:07 PM

scottydoesntknow: Instead he sided with everyone else and that just pissed them off even more.


Add in a healthy dose of god-squad (if the facebook rants are any clue), and HOLY MOTHER OF FARK are those people in another reality.

If you can make Gordon Ramsay walk away from a reality TV fight...maybe it's time to rethink a career in the custodial arts.
 
2013-05-14 03:37:12 PM

scottydoesntknow: Well, radarlove said everything I was going to.

They deserve to fail horribly, and have it be rubbed in every day. She's a psycho and he's a psycho and an enabler (he always takes the complaints himself and never lets her know if she's farking up).

All they wanted was a world-class chef like Ramsay to tell them they're doing everything right and all those mean hipster food critics are wrong and mean. Instead he sided with everyone else and that just pissed them off even more.


Did you see that now it has come out that the ONE F-ING THING that Gordon liked about that place and that Amy was so proud of, their deserts, are actually shipped in by them from another company, then repackaged and sold as their own?

Their reason for lying to Chef Ramsay and claiming they made those in-house?  Because ""AMERICA IS ABOUT RESSLING, (sic) IT IS NOT A BIG DEAL" and "because he is not from America and wouldn't understand how it works "

Yeah.  The guy with 12 Michellin Stars and at least as many televised cooking shows just doesn't get how the food industry works.
 
2013-05-14 03:39:05 PM

JerseyTim: When the world's most successful and prolific restauranteur

Ray Kroc?


Touche.
 
2013-05-14 03:41:46 PM
I think we know how people like Arpaio and Brewer get elected in Arizona now.
 
2013-05-14 03:42:24 PM

radarlove: AMERICA IS ABOUT RESSLING


Riesling is more of a German wine.
 
2013-05-14 03:42:58 PM

radarlove: The guy with 12 Michellin Stars and at least as many televised cooking shows


Sorry, make that 15 Michellin Stars, 21 currently running restaurants (which he pops in on constantly to ensure quality), and 14 television programs.

(checked his wiki)
 
2013-05-14 03:44:07 PM

Shostie: radarlove: AMERICA IS ABOUT RESSLING

Riesling is more of a German wine.


Oh, is THAT what she meant?
I thought she was babbling about WWE or something.
 
2013-05-14 03:46:04 PM
Here is the video of that episode and the breakdown, (red link)  http://www.buzzfeed.com/ryanhatesthis/this-is-the-most-epic-brand-mel t down-on-facebook-ever

And did anyone else notice that at the end this lady waved Ramsey off and told him "Ya'lah, it's Christmas"

WTF was that?  That diva's got some serious respect issues.
 
2013-05-14 03:47:06 PM

Shostie: radarlove: AMERICA IS ABOUT RESSLING

Riesling is more of a German wine.


Yeah, this is definitely an American whine.
 
2013-05-14 03:47:31 PM
radarlove:

Did you see that now it has come out that the ONE F-ING THING that Gordon liked about that place and that Amy was so proud of, their deserts, are actually shipped in by them from another company, then repackaged and sold as their own?

Their reason for lying to Chef Ramsay and claiming they made those in-house?  Because ""AMERICA IS ABOUT RESSLING, (sic) IT IS NOT A BIG DEAL" and "because he is not from America and wouldn't understand how it works "

Yeah.  The guy with 12 Michellin Stars and at least as many televised cooking shows just doesn't get how the food industry works.


They really should trademark their amazing off-site food prep idea.  It will revolutionize the restaurant industry.
 
2013-05-14 03:49:20 PM

NostroZ: Ya'lah


wtf does that even mean?  been bugging me since the episode aired.  I looked it up and all I could find was some kind of tree oil.  I live in the southwest, so I don't think it's a regional thing.  Mom lives in Mesa and she has never heard it either.
 
2013-05-14 03:51:08 PM

radarlove: reposting this from the redlit thread because it isn't mentioned in the article-

Their servers get no tips.

When a table is finished dining and (if) they leave money on it for the servers, the servers do not get that money.  The owners do.  Not just part of it, either- the owners take 100% of their servers' tips for themselves.  They openly admitted this on the show, and said that the servers "don't deserve tips," because they are "lazy."

The same servers who have to catch flak from customers every single day for the shiatty undercooked food that they are forced to serve, the same servers whose orders constantly come up entirely wrong because the owners won't let them input them into the POS themselves, the same servers who have to apologize to customers that they've been waiting 90 minutes for a pizza because the owner/"chef" only cooks ONE MEAL AT A TIME, ONE TICKET AT A TIME, the same servers who run the very real risk of being fired and publicly humiliated in front of customers if they inform the owner/"chef" that a meal is being sent back.

According to the one owner, they've burned through nearly 100 servers in less than five years.

These people are the textbook definition of "doing it wrong."


Stealing tips is almost always at least an unfair labor practice, and in some cases petty larcency. Not a good thing to admit on camera. Remember what happened to Starbucks a few years back in CA when they got caught doing this?
 
2013-05-14 03:51:25 PM
At 18:24 in the YouTube of the episode, she says "Ya'lah, Ya'lah... it's Christmas, lets go home"

Anyone have a crazy lady translator and can tell me what that means?
 
2013-05-14 03:52:40 PM

radarlove: NostroZ: Ya'lah

wtf does that even mean?  been bugging me since the episode aired.  I looked it up and all I could find was some kind of tree oil.  I live in the southwest, so I don't think it's a regional thing.  Mom lives in Mesa and she has never heard it either.


It's Arabic... I'm just not sure what it means... the context is usually in how someone on a horse says "Gitty-up", but I don't want to oversimplify it.
 
2013-05-14 03:53:35 PM
This is what happens when you feed trolls.  She needs to go back to internet 101 and take notes this time.
 
2013-05-14 03:53:59 PM
Those people are on the wrong end of the digestive process..
 
2013-05-14 03:54:14 PM
...and we would also like to thank everyone at FOX 10!!! Thanks for keeping it fair and balanced!!!!!

...All of you, just fools. We have God on our side...


There ya go.
 
2013-05-14 03:55:19 PM
Magorn:

Stealing tips is almost always at least an unfair labor practice, and in some cases petty larcency. Not a good thing to admit on camera. Remember what happened to Starbucks a few years back in CA when they got caught doing this?

Right from the U.S. Department of Labor:

Retention of Tips: A tip is the sole property of the tipped employee regardless of whether the employer takes a tip credit. The [Fair Labor Standards Act] prohibits any arrangement between the employer and the tipped employee whereby any part of the tip received becomes the property of the employer. For example, even where a tipped employee receives at least $7.25 per hour in wages directly from the employer, the employee may not be required to turn over his or her tips to the employer.

http://www.dol.gov/whd/regs/compliance/whdfs15.htm
 
2013-05-14 03:55:34 PM

Magorn: Stealing tips is almost always at least an unfair labor practice, and in some cases petty larcency. Not a good thing to admit on camera. Remember what happened to Starbucks a few years back in CA when they got caught doing this?


I think (but can't clearly remember) that Sammy said (or more like implied) that they pay their servers minimum wage.  If that's the case, is it still illegal?  Or just unbelievably shiatty and low?
 
2013-05-14 03:56:13 PM

CaptSacto: I think we know how people like Arpaio and Brewer get elected in Arizona now.


Like I said in another thread, Scottsdale has its own special brand of crazy. It's what happens when you mix Botox and heat.
 
2013-05-14 03:57:51 PM
As I mentioned in the result thread, these people would repeatedly yell at customers, telling them to "f#ck off" and sometimes threaten to call the cops on customers that had legitimate complaints. I'm surprised neither of them got popped in the mouth.
 
2013-05-14 03:57:59 PM

Sgt Otter: Magorn:

Stealing tips is almost always at least an unfair labor practice, and in some cases petty larcency. Not a good thing to admit on camera. Remember what happened to Starbucks a few years back in CA when they got caught doing this?

Right from the U.S. Department of Labor:

Retention of Tips: A tip is the sole property of the tipped employee regardless of whether the employer takes a tip credit. The [Fair Labor Standards Act] prohibits any arrangement between the employer and the tipped employee whereby any part of the tip received becomes the property of the employer. For example, even where a tipped employee receives at least $7.25 per hour in wages directly from the employer, the employee may not be required to turn over his or her tips to the employer.

http://www.dol.gov/whd/regs/compliance/whdfs15.htm


Merci beaucoup, that completely answers my question!

The hundred or so employees who they've stolen tips from, blamed for their failing business, and subsequently fired should EFFING SUE.
 
2013-05-14 04:00:18 PM

NostroZ: It's Arabic... I'm just not sure what it means... the context is usually in how someone on a horse says "Gitty-up", but I don't want to oversimplify it.


That's pretty much it. So far as I understand, that latter half of the word comes from the same etymological root as "allah" (which is just Arabic for "god"), so it's doubly fun to hear a Fox-watching Christian say it. (If the family is MidEastern, it's less lulzy.)

// I think the direct translation is "with god", but I'm not sure
 
2013-05-14 04:00:23 PM

ecmoRandomNumbers: CaptSacto: I think we know how people like Arpaio and Brewer get elected in Arizona now.

Like I said in another thread, Scottsdale has its own special brand of crazy. It's what happens when you mix Botox and heat.


And from the looks of her, Amy has clearly had a bit too much of both.

"You're all a bunch of haters, yo!"  Said the sad, 45 year old woman.
 
2013-05-14 04:01:45 PM

JerseyTim: When the world's most successful and prolific restauranteur

Ray Kroc?


If Ray Kroc was criticizing me, I would, admittedly, not listen.

I'd probably run.

Of course, this is based entirely on the notion that zombies are evil.
 
2013-05-14 04:03:41 PM

NostroZ: radarlove: NostroZ: Ya'lah

wtf does that even mean?  been bugging me since the episode aired.  I looked it up and all I could find was some kind of tree oil.  I live in the southwest, so I don't think it's a regional thing.  Mom lives in Mesa and she has never heard it either.

It's Arabic... I'm just not sure what it means... the context is usually in how someone on a horse says "Gitty-up", but I don't want to oversimplify it.


I was told that it means "Let's go".

/Husband is an Arabic linguist,
 
2013-05-14 04:09:04 PM

Earpj: NostroZ: radarlove: NostroZ: Ya'lah

wtf does that even mean?  been bugging me since the episode aired.  I looked it up and all I could find was some kind of tree oil.  I live in the southwest, so I don't think it's a regional thing.  Mom lives in Mesa and she has never heard it either.

It's Arabic... I'm just not sure what it means... the context is usually in how someone on a horse says "Gitty-up", but I don't want to oversimplify it.

I was told that it means "Let's go".

/Husband is an Arabic linguist,


It was a common thing to overhear when I was down in Morocco.
I always heard it translated the same way.
Similar to "Vamos!"
 
2013-05-14 04:09:10 PM
How the hell are they still in business? Is the only other pizza place in town run by a pack of wild coyotes?
 
2013-05-14 04:11:04 PM

Earpj: I was told that it means "Let's go".


So... she effectively said "Let's go (Ya'lah), it's Christmas, let's go home"

Now, who wants to find out if they are Christian or Muslim Arabs in America?  B/c one would be a lot more funny than the other... considering the Fox News angle and the constant reference to G-d in their Facebook meltdown.
 
2013-05-14 04:13:30 PM

NostroZ: Here is the video of that episode and the breakdown, (red link)  http://www.buzzfeed.com/ryanhatesthis/this-is-the-most-epic-brand-mel t down-on-facebook-ever

And did anyone else notice that at the end this lady waved Ramsey off and told him "Ya'lah, it's Christmas"

WTF was that?  That diva's got some serious respect issues.


Yalla is Arabic for "Let's Go!" usually in the context of "Hurry Up!"

I think she may have meant imshi, which means "go away!"

I don't know her background, or if it's actually something in Hebrew that sounds similar.
 
2013-05-14 04:13:36 PM

NostroZ: At 18:24 in the YouTube of the episode, she says "Ya'lah, Ya'lah... it's Christmas, lets go home"

Anyone have a crazy lady translator and can tell me what that means?



Hurry up! Hurry Up!
 
2013-05-14 04:15:36 PM
I just spent some time on their Facebook page. Wow.
 
2013-05-14 04:16:47 PM

Mr. Coffee Nerves: How the hell are they still in business? Is the only other pizza place in town run by a pack of wild coyotes?


I think the husband is a gazillionaire. I doubt that place makes any money, anymore at least.
 
2013-05-14 04:17:55 PM
consumermediallc.files.wordpress.com

Am I the only one who read this and thought /b/ hacked their Facebook page?
 
2013-05-14 04:20:08 PM
Holy.
Farking.
Shiat.
 
2013-05-14 04:20:12 PM
Why on earth would you not be on your bestest behavior if the cameras are on? Seriously...
 
2013-05-14 04:21:05 PM

cookiefleck: Why on earth would you not be on your bestest behavior if the cameras are on? Seriously...


I think that WAS their best behavior.
Ponder that for a moment.
 
2013-05-14 04:21:33 PM

Sgt Otter: I don't know her background, or if it's actually something in Hebrew that sounds similar.

i.imgur.com
 
2013-05-14 04:22:21 PM
It is time to step away from the Facebook, lady.  Your hand has been shown in public and you've got non-sequential, off-suit low cards.

Plus you admitted to stealing from your employees.  Seriously?  God ain't on your side here.  There are only 10+1 commandments and stealing is forbidden by 1+1 of them.  She's lost her mind and needs to spend sugar daddy's dough on a shrink.
 
2013-05-14 04:22:49 PM

The Onion is prophetic: [consumermediallc.files.wordpress.com image 610x344]

Am I the only one who read this and thought /b/ hacked their Facebook page?


Couldn't have happened to a nicer pair if so.
 
2013-05-14 04:23:42 PM

cookiefleck: Why on earth would you not be on your bestest behavior if the cameras are on? Seriously...


You assume that wasn't their best behavior.

I shudder to think what they're like when the cameras are off.
 
2013-05-14 04:23:56 PM

The Onion is prophetic: Am I the only one who read this and thought /b/ hacked their Facebook page?


I thought the same thing.  This may have crossed a bridge from "Freak Out" to "Maximum Trolling," though perhaps I'm just being generous.
 
2013-05-14 04:24:03 PM

The Onion is prophetic: [consumermediallc.files.wordpress.com image 610x344]

Am I the only one who read this and thought /b/ hacked their Facebook page?


images3.wikia.nocookie.net
 
2013-05-14 04:25:36 PM
I can't wait to see this episode.
 
2013-05-14 04:26:44 PM
They're Facebook page is still up.
 
2013-05-14 04:27:12 PM
I've read that they're gotten death threats on yelp... Okay, you went on a reality show and acted crazy, so the internet wants to vent. But death threats? That's taking it a little far for some shiatty restaurant.
 
2013-05-14 04:30:37 PM
I have to admit, as much as these people pissed me off, this was my absolute favorite episode of Kitchen Nightmares ever.  Sure, I had to pause halfway through and go smoke a cigarette because I was so livid, but that's all part of the Gordon Ramsay Experience.  It was nice to have a change of pace from the usual formulaic "Hey, it's halfway through the episode, time for me to have a sudden inexplicable change of heart and start listening to Chef!"  In fact, I knew these guys were completely screwed when the cut the overly-dramatic music and sound effects.  I heard silence for the first time in several seasons and said, "oh shiat...Gordon's finally gonna walk on one."

Know what the REALLY amazing thing is?  Their walk-in was clean and well organized.
 
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