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(Time)   United Airlines is once again an innovator. In airline fees   (business.time.com) divider line 53
    More: Stupid, United Airlines, innovators, airlines, seat filler  
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3407 clicks; posted to Business » on 25 Apr 2013 at 11:03 AM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-04-25 10:45:53 AM  
Does anybody know why you would not just cancel your flight and re-book? I know there are fees associated with cancelling a flight (depending on how far in advance of your flight you cancel) but I would have thought that would be cheaper in the long run.

/Canadian here. Westjet only charges between $50-86.25 to cancel a flight up to two hours prior to departure
 
2013-04-25 11:14:50 AM  
Lawyers and airlines; avoided, used when needed and never look forward to it.

/flying Delta in May.
 
2013-04-25 11:17:53 AM  
Oh no!  A company charging me to change my itinerary that we contractually agreed on!  THE HORROR!
 
2013-04-25 11:17:58 AM  
People used to choose an airline by hub and pasy experience. Since websites like priceline, ticket price is king even if 2 dollars less. This is why the fees post ticket have become prominent.
 
2013-04-25 11:18:30 AM  

ajinbc: Does anybody know why you would not just cancel your flight and re-book? I know there are fees associated with cancelling a flight (depending on how far in advance of your flight you cancel) but I would have thought that would be cheaper in the long run.

/Canadian here. Westjet only charges between $50-86.25 to cancel a flight up to two hours prior to departure


FTFA:
Nearly all airline tickets are nonrefundable, as they have been for decades. As change fees creep higher, many cheap flights are basically becoming nonchangeable as well.
 
2013-04-25 11:40:53 AM  

MyRandomName: People used to choose an airline by hub and pasy experience. Since websites like priceline, ticket price is king even if 2 dollars less. This is why the fees post ticket have become prominent.


www.paskam.pl
 
2013-04-25 11:59:52 AM  

Odd Bird: Lawyers and airlines; avoided, used when needed and never look forward to it.

/flying Delta in May.


Well stated.

I wonder when the breaking point will be reached with all of these fees?
 
2013-04-25 12:10:04 PM  

Guelph35: ajinbc: Does anybody know why you would not just cancel your flight and re-book? I know there are fees associated with cancelling a flight (depending on how far in advance of your flight you cancel) but I would have thought that would be cheaper in the long run.

/Canadian here. Westjet only charges between $50-86.25 to cancel a flight up to two hours prior to departure

FTFA:
Nearly all airline tickets are nonrefundable, as they have been for decades. As change fees creep higher, many cheap flights are basically becoming nonchangeable as well.


You'd be better off just booking another flight, without canceling the first flight. Just don't show up for your original flight.
 
2013-04-25 12:22:05 PM  
I was planning on taking a plane trip in a few months.  It's a bit costly but would get me to New England in way less time than if I drove.  Maybe I should reconsider and just do a road trip.
 
2013-04-25 12:24:12 PM  

m1ke: Oh no!  A company charging me to change my itinerary that we contractually agreed on!  THE HORROR!


Can we get monies when they break their contract and make us wait on the runway for a few hours?  Contracts should go both ways.
 
2013-04-25 12:26:02 PM  
I was caught in American's computer glitch ground all flights fiasco so I'm getting a kick out of.. Where's my $150 change fee for both flights they cancelled on me.
 
2013-04-25 12:49:29 PM  
This is what happens without regulation.

The free market doesn't work here because:

1) The cost of entry is so high. The airlines can get away with hosing their customers because it's too expensive for someone to start an airline and compete with them. And by allowing all of these mergers, there is almost no existing competition.

2) You typically have little choice about which airline you want to fly because single airlines dominate entire cities. If you live in the Atlanta area, for example, you pretty much have to fly Delta -- you have no choice.

And the airlines pretty much collude in this matter. For example, in 2011 Delta and US Airways swamped their slots at LGA and DCA so each airline could tighten their grips on those airports. As a result, Delta now controls about half of the slots at LGA and US Airways controls 55% of the slots at DCA (and with the American merger it will increase to 67%!).

And it really is collusion. The airlines are saying to each other, "hey, instead of this being a zero sum game where we are competing against each other for passengers at the same airports, why don't we just not compete by carving up control of airports? You can have all of the passengers wanting to go in/out of NYC, I'll take DC. And then we can charge whatever the hell we want and there is no other airline people can fly to these cities."
 
2013-04-25 01:04:03 PM  

dustman81: Guelph35: ajinbc: Does anybody know why you would not just cancel your flight and re-book? I know there are fees associated with cancelling a flight (depending on how far in advance of your flight you cancel) but I would have thought that would be cheaper in the long run.

/Canadian here. Westjet only charges between $50-86.25 to cancel a flight up to two hours prior to departure

FTFA:
Nearly all airline tickets are nonrefundable, as they have been for decades. As change fees creep higher, many cheap flights are basically becoming nonchangeable as well.

You'd be better off just booking another flight, without canceling the first flight. Just don't show up for your original flight.


If you are going to do that, make sure you have a way home booked as well. As they will cancel your return leg from the first ticket.
 
2013-04-25 01:04:37 PM  
No worries.  I would rather walk than fly United.  I refuse to use their crappy airline and gladly pay more for JetBlue or Southwest.
 
2013-04-25 01:43:51 PM  
I'm so lucky I can fly Frontier or Southwest for most of my flights. Go DIA!
 
2013-04-25 01:58:02 PM  
Right now the girlfriend is 687 miles from me, seems like less of a hassle just to drive to see her.
 
2013-04-25 02:06:20 PM  

Drunk Astronaut: No worries.  I would rather walk than fly United.  I refuse to use their crappy airline and gladly pay more for JetBlue or Southwest.


If everyone traveled like you we wouldn't have this problem in the first place.

I flew Jetblue Tuesday and I was delayed 3 hours for a mechanical problem, they ended up bringing in a new plane. I got an e-mail yesterday with a $50 voucher for future travel with them. I didn't ask nor expected something like that but it just shows that they know what it takes to keep customers.
 
2013-04-25 02:26:51 PM  

Lunchlady: Drunk Astronaut: No worries.  I would rather walk than fly United.  I refuse to use their crappy airline and gladly pay more for JetBlue or Southwest.

If everyone traveled like you we wouldn't have this problem in the first place.

I flew Jetblue Tuesday and I was delayed 3 hours for a mechanical problem, they ended up bringing in a new plane. I got an e-mail yesterday with a $50 voucher for future travel with them. I didn't ask nor expected something like that but it just shows that they know what it takes to keep customers.


Interesting.

If an American plane breaks down and can't fly, they make it seem like it's your fault.
 
2013-04-25 02:35:01 PM  

dustman81: ou'd be better off just booking another flight, without canceling the first flight. Just don't show up for your original flight.


Until they start charging a no-show fee.
 
2013-04-25 03:05:16 PM  

mjohnson71: Lunchlady: Drunk Astronaut: No worries.  I would rather walk than fly United.  I refuse to use their crappy airline and gladly pay more for JetBlue or Southwest.

If everyone traveled like you we wouldn't have this problem in the first place.

I flew Jetblue Tuesday and I was delayed 3 hours for a mechanical problem, they ended up bringing in a new plane. I got an e-mail yesterday with a $50 voucher for future travel with them. I didn't ask nor expected something like that but it just shows that they know what it takes to keep customers.

Interesting.

If an American plane breaks down and can't fly, they make it seem like it's your fault.


Well, your fat ass broke our plane.  Duh.
 
2013-04-25 03:28:37 PM  
Honestly, with all the fees the airlines in the United States charge, I'm surprised that they haven't decided to start charging change fees on cancelled flights. Like, in the case of American Airlines, who had to cancel flights after a technical glitch, I'm surprised they didn't say "Sorry that we had to cancel your flight. We can either give you a refund*, or can re-book you on the next available flight for a $200 change fee." * denotes complete refund available per $75 per flight cancellation fee, vouchers not available.
 
2013-04-25 03:33:43 PM  

ajinbc: Does anybody know why you would not just cancel your flight and re-book? I know there are fees associated with cancelling a flight (depending on how far in advance of your flight you cancel) but I would have thought that would be cheaper in the long run.

/Canadian here. Westjet only charges between $50-86.25 to cancel a flight up to two hours prior to departure


No refund for canceling. Paying a $200 reschedule fee and the ticket price difference is probably more economical in most instances as flight prices often ramp up the closer you get to the flight date. Exceptions would be when your initial flight was less than $200.
 
2013-04-25 05:04:28 PM  
What amazes me is I used to despise flying United and would fly anyone else whenever possible (I generally travel two weeks a month for work). Now, with all the mergers, acuisitions, airport consolidations, and cost cutting, United has been my preffered airline, not because they've stepped up their game, but everyone else has been drug down to their level or below.

Air travel these days really is a race to the bottom and I'm really not sure there's any chance of it getting better any time soon.
 
2013-04-25 05:15:04 PM  

thornhill: This is what happens without regulation.

The free market doesn't work here because:

1) The cost of entry is so high. The airlines can get away with hosing their customers because it's too expensive for someone to start an airline and compete with them. And by allowing all of these mergers, there is almost no existing competition.

2) You typically have little choice about which airline you want to fly because single airlines dominate entire cities. If you live in the Atlanta area, for example, you pretty much have to fly Delta -- you have no choice.

And the airlines pretty much collude in this matter. For example, in 2011 Delta and US Airways swamped their slots at LGA and DCA so each airline could tighten their grips on those airports. As a result, Delta now controls about half of the slots at LGA and US Airways controls 55% of the slots at DCA (and with the American merger it will increase to 67%!).

And it really is collusion. The airlines are saying to each other, "hey, instead of this being a zero sum game where we are competing against each other for passengers at the same airports, why don't we just not compete by carving up control of airports? You can have all of the passengers wanting to go in/out of NYC, I'll take DC. And then we can charge whatever the hell we want and there is no other airline people can fly to these cities."


The joke's on Delta. No one has ever said "Yeah, let's check flights out of LaGuardia first..."
 
2013-04-25 05:17:24 PM  

dustman81: You'd be better off just booking another flight, without canceling the first flight. Just don't show up for your original flight.


If you no-show for your first flight, the rest of your itinerary goes buh-bye.
 
2013-04-25 05:21:02 PM  
No.
I never fly anymore.
Not worth it.
My testicles don't need groping.
 
2013-04-25 05:33:54 PM  

xsarien: The joke's on Delta. No one has ever said "Yeah, let's check flights out of LaGuardia first..."


Have you ever flown in/out of NYC?

If you live in Manhattan or Queens LGA is far and away the fastest and cheapest airport to get to. In the mornings I can get there from the UWS in less than 30 minutes via taxi. Non-peak times the commute is as short as 15 minutes. Taxi with tip and tolls is always under $40 (typically $35 for me). Even the M60 bus that goes right to the terminals is pretty fast.

JFK on the other hand takes twice as long, costs about twice as much, and the public transportation option is flat out terrible because when you factor in the air train it takes 1.5 hours to get there.

And EWR takes even longer and costs even more.
 
2013-04-25 05:37:30 PM  

LessO2: dustman81: You'd be better off just booking another flight, without canceling the first flight. Just don't show up for your original flight.

If you no-show for your first flight, the rest of your itinerary goes buh-bye.




Book two one-ways.
 
2013-04-25 06:27:58 PM  
I'm trying to only fly using AitTran these days....
great customer service..........
 
2013-04-25 06:28:10 PM  

HotIgneous Intruder: No.
I never fly anymore.
Not worth it.
My testicles don't need groping.


For long-distance travel, flying is at least 1/3 the cost of any other mode of transportation.

/except Greyhound, although that doesn't solve the testicle problem
 
2013-04-25 06:49:36 PM  
Flew Delta this week ... Found out that the 'default' positions that you get for the price is the middle seat in triple. Outside seats cost 30$ more. Forward seats cost a fixed amount per aisle.

So basically, they put everyone at the same crappy real-of-the-plane bulkhead seat on the 'search price' and then upsell for every row you sit forward, or every window or aisle seat.

This isn't a necessarily bad thing, except that it's not searchable. If I could (on, say, Expedia) say that I want the window seat 3 rows in front of the wing, with one carry-on bag and one checked bag getting out by X and in by Y, I could do a decent search ...

But this is a way that airlines are making it hard to comparison shop.

/What's all this about a 'free market' then ?
 
2013-04-25 07:09:23 PM  

rubi_con_man: Flew Delta this week ... Found out that the 'default' positions that you get for the price is the middle seat in triple. Outside seats cost 30$ more. Forward seats cost a fixed amount per aisle.

So basically, they put everyone at the same crappy real-of-the-plane bulkhead seat on the 'search price' and then upsell for every row you sit forward, or every window or aisle seat.

This isn't a necessarily bad thing, except that it's not searchable. If I could (on, say, Expedia) say that I want the window seat 3 rows in front of the wing, with one carry-on bag and one checked bag getting out by X and in by Y, I could do a decent search ...

But this is a way that airlines are making it hard to comparison shop.

/What's all this about a 'free market' then ?




When I flew Delta a couple of years ago, I was able to get exit row going both ways for free. As I took an exit row seat, I also got Zone 1 boarding (right behind First Class) and Sky Priority (which meant I could use the priority security and boarding lines).

Glad I'm not flying Delta now. Having to pay more for a seat that doesn't suck? I'll just fly someone else.
 
2013-04-25 07:10:41 PM  

Target Builder: No refund for canceling. Paying a $200 reschedule fee and the ticket price difference is probably more economical in most instances as flight prices often ramp up the closer you get to the flight date. Exceptions would be when your initial flight was less than $200.


Surely if you have the option of 1) rescheduling but paying the price difference, or 2) cancelling/no-showing and paying the new price, you end up paying the new price either way, so that is irrelevant, it only becomes a question of whether the $200 fee is worth paying to get the rest of your original ticket price refunded, which has two elements - one as you say being if your original ticket was less than the fee, the other being if the new ticket is less than the fee
 
2013-04-25 07:52:31 PM  

HotIgneous Intruder: My testicles don't need groping.


I'm calling shenanigans
 
2013-04-25 08:35:24 PM  

rubi_con_man: Flew Delta this week ... Found out that the 'default' positions that you get for the price is the middle seat in triple. Outside seats cost 30$ more. Forward seats cost a fixed amount per aisle.

So basically, they put everyone at the same crappy real-of-the-plane bulkhead seat on the 'search price' and then upsell for every row you sit forward, or every window or aisle seat.

This isn't a necessarily bad thing, except that it's not searchable. If I could (on, say, Expedia) say that I want the window seat 3 rows in front of the wing, with one carry-on bag and one checked bag getting out by X and in by Y, I could do a decent search ...

But this is a way that airlines are making it hard to comparison shop.

/What's all this about a 'free market' then ?


If Americans are so stupid that they will shop on price and only price they deserve what they get.
 
2013-04-25 08:38:36 PM  

thornhill: xsarien: The joke's on Delta. No one has ever said "Yeah, let's check flights out of LaGuardia first..."

Have you ever flown in/out of NYC?

If you live in Manhattan or Queens LGA is far and away the fastest and cheapest airport to get to. In the mornings I can get there from the UWS in less than 30 minutes via taxi. Non-peak times the commute is as short as 15 minutes. Taxi with tip and tolls is always under $40 (typically $35 for me). Even the M60 bus that goes right to the terminals is pretty fast.

JFK on the other hand takes twice as long, costs about twice as much, and the public transportation option is flat out terrible because when you factor in the air train it takes 1.5 hours to get there.

And EWR takes even longer and costs even more.


JFK's the worst.  That being said, LGA is one of the most unpleasant airports I've ever been in.  I feel like an insect because of the low ceilings in some of the terminals.  EWR is actually... very nice.  Somehow.
 
2013-04-25 09:41:34 PM  

AliceBToklasLives: For long-distance travel, flying is at least 1/3 the cost of any other mode of transportation.


Solo, yes.  Get two or three people in a car, and the equation changes totally.  Still takes forever, natch.

Long-distance ride sharing is an internet-solvable kinda problem.  Making sure the rideshare won't kill you... different problem altogether.
 
2013-04-25 11:14:15 PM  
Sure, it's an extra fee, but just think: you're getting the excellent service United is known for, the on-time flights, the comfortable seats, and the great food.
 
2013-04-26 12:24:12 AM  

thornhill: This is what happens without regulation.

The free market doesn't work here because:

1) The cost of entry is so high. The airlines can get away with hosing their customers because it's too expensive for someone to start an airline and compete with them. And by allowing all of these mergers, there is almost no existing competition.

2) You typically have little choice about which airline you want to fly because single airlines dominate entire cities. If you live in the Atlanta area, for example, you pretty much have to fly Delta -- you have no choice.

And the airlines pretty much collude in this matter. For example, in 2011 Delta and US Airways swamped their slots at LGA and DCA so each airline could tighten their grips on those airports. As a result, Delta now controls about half of the slots at LGA and US Airways controls 55% of the slots at DCA (and with the American merger it will increase to 67%!).

And it really is collusion. The airlines are saying to each other, "hey, instead of this being a zero sum game where we are competing against each other for passengers at the same airports, why don't we just not compete by carving up control of airports? You can have all of the passengers wanting to go in/out of NYC, I'll take DC. And then we can charge whatever the hell we want and there is no other airline people can fly to these cities."


3)It's against the law for foreigners to own/start an airline in the US.
 
2013-04-26 12:46:43 AM  
HempHead:

3)It's against the law for foreigners to own/start an airline in the US.

3a) It is also illegal for a foreign airline to fly passengers between two domestic points (for example, Qantas flies SYD-LAX-JFK. You cannot book a ticket for the LAX-JFK segment, even if half of the passengers got off in LA)
 
2013-04-26 12:47:00 AM  

almandot: I was caught in American's computer glitch ground all flights fiasco so I'm getting a kick out of.. Where's my $150 change fee for both flights they cancelled on me.


As someone who works for American I'd like to tell you if you were flying april 16 or 17 you can have your flight rebooked for no additional charge. If they WERE rebooked and you were charged change fees you should contact customer relations via aa.com (go to contact american, customer relations, compliment/complaint/comment/)
 
2013-04-26 12:56:29 AM  

Dafatone: thornhill: xsarien: The joke's on Delta. No one has ever said "Yeah, let's check flights out of LaGuardia first..."

Have you ever flown in/out of NYC?

If you live in Manhattan or Queens LGA is far and away the fastest and cheapest airport to get to. In the mornings I can get there from the UWS in less than 30 minutes via taxi. Non-peak times the commute is as short as 15 minutes. Taxi with tip and tolls is always under $40 (typically $35 for me). Even the M60 bus that goes right to the terminals is pretty fast.

JFK on the other hand takes twice as long, costs about twice as much, and the public transportation option is flat out terrible because when you factor in the air train it takes 1.5 hours to get there.

And EWR takes even longer and costs even more.

JFK's the worst.  That being said, LGA is one of the most unpleasant airports I've ever been in.  I feel like an insect because of the low ceilings in some of the terminals.  EWR is actually... very nice.  Somehow.


No. EWR is the worse for people in NYC.

1) During mornings and evenings I wouldn't even attempt a taxi for fear of getting stuck in traffic (the tunnel) and having no ability to switch to public transit.
2) From Manhattan the taxi costs about $80 (with tolls and tip).
3) The public transit option is terrible. Some times of the days the NJ transit trains only leave once or twice an hour.
4) Newark has the worst on-time record in the country. And personally speaking, the only times I've had flights canceled were out of Newark. I refuse to fly out of it. I rather taking a connecting flight out of LGA than a direct out of EWR.
 
2013-04-26 01:01:28 AM  

HempHead: thornhill: This is what happens without regulation.

The free market doesn't work here because:

1) The cost of entry is so high. The airlines can get away with hosing their customers because it's too expensive for someone to start an airline and compete with them. And by allowing all of these mergers, there is almost no existing competition.

2) You typically have little choice about which airline you want to fly because single airlines dominate entire cities. If you live in the Atlanta area, for example, you pretty much have to fly Delta -- you have no choice.

And the airlines pretty much collude in this matter. For example, in 2011 Delta and US Airways swamped their slots at LGA and DCA so each airline could tighten their grips on those airports. As a result, Delta now controls about half of the slots at LGA and US Airways controls 55% of the slots at DCA (and with the American merger it will increase to 67%!).

And it really is collusion. The airlines are saying to each other, "hey, instead of this being a zero sum game where we are competing against each other for passengers at the same airports, why don't we just not compete by carving up control of airports? You can have all of the passengers wanting to go in/out of NYC, I'll take DC. And then we can charge whatever the hell we want and there is no other airline people can fly to these cities."

3)It's against the law for foreigners to own/start an airline in the US.


Yeah, that's pretty much the hypocrisy of all of the people who are against regulation in the name of the free market. Well, if you really believed in the free market, let foreigners into the market.
 
2013-04-26 01:19:23 AM  

dustman81: Guelph35: ajinbc: Does anybody know why you would not just cancel your flight and re-book? I know there are fees associated with cancelling a flight (depending on how far in advance of your flight you cancel) but I would have thought that would be cheaper in the long run.

/Canadian here. Westjet only charges between $50-86.25 to cancel a flight up to two hours prior to departure

FTFA:
Nearly all airline tickets are nonrefundable, as they have been for decades. As change fees creep higher, many cheap flights are basically becoming nonchangeable as well.

You'd be better off just booking another flight, without canceling the first flight. Just don't show up for your original flight.


... or just calling them.  Had to reschedule a few flights with Delta and they waved the change fee most every time.  Charged me once since it was last minute, but it was only a partial amount of the full fee.  I'd say it's more a convenience fee, if you're willing to put in the effort to contact them, most likely they're willing to give you a pass or not charge you nearly as much.
 
2013-04-26 01:45:27 AM  

divx88: ... or just calling them. Had to reschedule a few flights with Delta and they waved the change fee most every time. Charged me once since it was last minute, but it was only a partial amount of the full fee. I'd say it's more a convenience fee, if you're willing to put in the effort to contact them, most likely they're willing to give you a pass or not charge you nearly as much.


Yeah that never really happens unless it's their fault. I change tickets on a fairly regular basis and it always gets charged, no matter if I talk to someone or not.
 
2013-04-26 01:52:35 AM  

ohknaks: divx88: ... or just calling them. Had to reschedule a few flights with Delta and they waved the change fee most every time. Charged me once since it was last minute, but it was only a partial amount of the full fee. I'd say it's more a convenience fee, if you're willing to put in the effort to contact them, most likely they're willing to give you a pass or not charge you nearly as much.

Yeah that never really happens unless it's their fault. I change tickets on a fairly regular basis and it always gets charged, no matter if I talk to someone or not.


Guess I've been lucky or catch people having a good day.
 
2013-04-26 02:16:21 AM  

divx88: dustman81: Guelph35: ajinbc: Does anybody know why you would not just cancel your flight and re-book? I know there are fees associated with cancelling a flight (depending on how far in advance of your flight you cancel) but I would have thought that would be cheaper in the long run.

/Canadian here. Westjet only charges between $50-86.25 to cancel a flight up to two hours prior to departure

FTFA:
Nearly all airline tickets are nonrefundable, as they have been for decades. As change fees creep higher, many cheap flights are basically becoming nonchangeable as well.

You'd be better off just booking another flight, without canceling the first flight. Just don't show up for your original flight.

... or just calling them.  Had to reschedule a few flights with Delta and they waved the change fee most every time.  Charged me once since it was last minute, but it was only a partial amount of the full fee.  I'd say it's more a convenience fee, if you're willing to put in the effort to contact them, most likely they're willing to give you a pass or not charge you nearly as much.


Never had that happen to me. They wouldn't even waive the change fee when my gf got hit by a car, they did give us vouchers against a future flight to cover it though. Do you have status?
 
2013-04-26 02:27:45 AM  

Third Leg: divx88: dustman81: Guelph35: ajinbc: Does anybody know why you would not just cancel your flight and re-book? I know there are fees associated with cancelling a flight (depending on how far in advance of your flight you cancel) but I would have thought that would be cheaper in the long run.

/Canadian here. Westjet only charges between $50-86.25 to cancel a flight up to two hours prior to departure

FTFA:
Nearly all airline tickets are nonrefundable, as they have been for decades. As change fees creep higher, many cheap flights are basically becoming nonchangeable as well.

You'd be better off just booking another flight, without canceling the first flight. Just don't show up for your original flight.

... or just calling them.  Had to reschedule a few flights with Delta and they waved the change fee most every time.  Charged me once since it was last minute, but it was only a partial amount of the full fee.  I'd say it's more a convenience fee, if you're willing to put in the effort to contact them, most likely they're willing to give you a pass or not charge you nearly as much.

Never had that happen to me. They wouldn't even waive the change fee when my gf got hit by a car, they did give us vouchers against a future flight to cover it though. Do you have status?


Status as in Delta Skymiles member?  I am, but didn't start using their service frequently until last November.  Been flying back and forth every week/every other week between LAX & OAK since.  Only about halfway to silver.   Had 3 reschedules since November, was only partially charged for one ($100).  All three had to push back the flight a week.
 
2013-04-26 08:38:26 AM  

divx88: dustman81: Guelph35: ajinbc: Does anybody know why you would not just cancel your flight and re-book? I know there are fees associated with cancelling a flight (depending on how far in advance of your flight you cancel) but I would have thought that would be cheaper in the long run.

/Canadian here. Westjet only charges between $50-86.25 to cancel a flight up to two hours prior to departure

FTFA:
Nearly all airline tickets are nonrefundable, as they have been for decades. As change fees creep higher, many cheap flights are basically becoming nonchangeable as well.

You'd be better off just booking another flight, without canceling the first flight. Just don't show up for your original flight.

... or just calling them.  Had to reschedule a few flights with Delta and they waved the change fee most every time.  Charged me once since it was last minute, but it was only a partial amount of the full fee.  I'd say it's more a convenience fee, if you're willing to put in the effort to contact them, most likely they're willing to give you a pass or not charge you nearly as much.


I think you're getting very lucky. I often fly for work, and even just changing the return city of flight they charge me. And I've been a medallion member for 5 years.

The have more expensive refundable tickets for people who are prone to making changes; waiving the fee discourages buying those tickets.
 
2013-04-26 10:05:30 AM  
Great, I'm flying United this week. Won't make that mistake again. Hello, Southwest.
 
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