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(Engadget)   Sprint sucks to the tune of $643 million   (engadget.com) divider line 32
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3759 clicks; posted to Geek » on 24 Apr 2013 at 1:02 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-04-24 01:15:29 PM
I've had Sprint for quite a few years, no problems. Of course, I've had a SERO plan (or variation) during that time.

Who does Subby think is better? AT&T? Verizon?
 
2013-04-24 01:29:35 PM

LesserEvil: I've had Sprint for quite a few years, no problems. Of course, I've had a SERO plan (or variation) during that time.

Who does Subby think is better? AT&T? Verizon?


My sentiments exactly.  Plus, I checked new contracts with AT&T and Verizon earlier this year, and they both wanted to charge me $70.00 for the plan, which doesn't include unlimited data like Sprint, as well as a $40.00 "connection fee" per month.  I laughed.
 
2013-04-24 01:39:24 PM
I've had Sprint for several years now, and have had no issues.  My short time with Verizon was filled with frustration.  So, a big "meh" to the news, I suppose.
 
2013-04-24 01:54:06 PM
If I recall correctly, this is very close to their projection for this year. Of course, you'd have to annualize it, but you know what I mean.
 
2013-04-24 01:59:26 PM
I dropped Sprint this winter finally after my Chinese torture contract of hell ended.. It's unbelievable how they are in business still. I would average 0.5Mbps on their 3G service on a good day.. Their 4G service was shiat and you had a better chance of finding a wifi spot to latch on to.  I went straight ot T-Mobile.. Cheaper, True Unlimited plan, and the HSPA+ service is farking remarkably fast considering it's not even 4G..

http://i.imgur.com/rw5zQem.jpg">
 
2013-04-24 02:02:50 PM
I want to like Sprint. I really do. They have been pretty good to me over the years, even when I was an unreasonable douche (it's been a few years). The past few years I have stuck with them because of the unlimited data, but I can't seem to get a decent connection anywhere in Oklahoma City and the suburbs. Anytime I visit a popular rail area my data connection stalls even though I have full bars.

They have another year to change my mind, but at this point I'm kind of ready to bail.
 
2013-04-24 02:12:48 PM

styckx: I dropped Sprint this winter finally after my Chinese torture contract of hell ended.. It's unbelievable how they are in business still. I would average 0.5Mbps on their 3G service on a good day.. Their 4G service was shiat and you had a better chance of finding a wifi spot to latch on to.  I went straight ot T-Mobile.. Cheaper, True Unlimited plan, and the HSPA+ service is farking remarkably fast considering it's not even 4G..

http://i.imgur.com/rw5zQem.jpg">



Of course I am in downtown San Francisco, but I just ran a speed test on my Sprint GS3 with these results:

Ping 17ms
Download 16,109 kbps
Upload 21,949 kbps

That was a 4G connection though, so yeah.

Mostly Sprint doesn't suck. Which is about the best I can give them.
 
2013-04-24 02:21:39 PM
Sprint is great if you're one of the three people who get their 4G service.  Otherwise, enjoy 256k connection speed.
 
2013-04-24 02:31:58 PM
I've had Sprint for years.  I stick with them for the price (Sero), however starting late last year coverage and data speeds have started sucking hard.  Barely any coverage inside Disneyland for example.  Or at my doctor's office, I've got 4 out of 5 bars for signal, yet web pages often time out when trying to load.  At my home, where per their coverage map I should have excellent coverage, I often have audio drop out on calls, or lose connection mid conversation.  We have two different phones with Sprint, and its the same on both.

Never used to have these problems.

Really tempted to jump ship.  Even T-Mobile seems to have better coverage these days.
 
2013-04-24 02:32:33 PM
I had sprint for a long time but had to drop them because of price (had lost a job they didn't want to work with me on a payment plan for the bill(s)) so my wife and I went to T-Mobile instead and have had nothing but good service.
 
2013-04-24 02:36:42 PM
Is this the thread where we discuss the greener grass we hope to find from other carriers?
 
2013-04-24 02:36:59 PM

Tourney3p0: Sprint is great if you're one of the three people who get their 4G service.  Otherwise, enjoy 256k connection speed.


I used to biatch about this, but I've been cowed by the guys at my local Sprint store (actual Sprint store, not third-party), who said we now have 4G in my area (SouthEast Michigan). Apparently the maps are horribly outdated.
 
2013-04-24 02:39:28 PM
I just moved and my new house is literally one block away from full bar 4g service. In my house though I can barely get 3g
 
2013-04-24 02:41:52 PM
You can talk all the shiat you want about AT&T ,but they are murdering Sprint and T-Mobile.
/Going balls out and getting every hero device helps
 
2013-04-24 03:04:06 PM

LesserEvil: Tourney3p0: Sprint is great if you're one of the three people who get their 4G service.  Otherwise, enjoy 256k connection speed.

I used to biatch about this, but I've been cowed by the guys at my local Sprint store (actual Sprint store, not third-party), who said we now have 4G in my area (SouthEast Michigan). Apparently the maps are horribly outdated.


It's still not worth it. The minute you travel anywhere and actually need... You know. A portable device that gets some semblance of speed you're SOL..  Sprints shiat towers also hate water.. Get anywhere near a body of water from a large lake to a river and watch you're service drop to 1x.  I was at Niagara Falls and had 1 bar or 1x service..  Sprints 3G network is an abomination and sub-par dialup speeds.
 
2013-04-24 03:07:05 PM

styckx: I dropped Sprint this winter finally after my Chinese torture contract of hell ended.. It's unbelievable how they are in business still. I would average 0.5Mbps on their 3G service on a good day.. Their 4G service was shiat and you had a better chance of finding a wifi spot to latch on to.  I went straight ot T-Mobile.. Cheaper, True Unlimited plan, and the HSPA+ service is farking remarkably fast considering it's not even 4G..

http://i.imgur.com/rw5zQem.jpg">


That's the plan for my family.  I'm currently dropping each line as the contract runs out.

Wherever people are getting great service, I'm very happy for you.  Really, I am.  However, here, in San Diego, they don't even have 4G except in very tiny pockets.  Otherwise, the connection speed is closer to dial up on the 3G.

The voice connection is better, but I rarely use the phone.  When I do, though, it's at home and I'm lucky if the signal can make up its mind between roaming and five 3G bars while sitting in the same location.  Makes it difficult for my meetings.

T-Mobile seems to have a better, faster connection here.  Anecdotal evidence, of course, but enough to make me think it HAS to be better than what Sprint is giving me.
 
2013-04-24 03:55:07 PM

Contrabulous Flabtraption: I just moved and my new house is literally one block away from full bar 4g service. In my house though I can barely get 3g


Nice bunker.
 
2013-04-24 03:59:19 PM

styckx: I dropped Sprint this winter finally after my Chinese torture contract of hell ended.. It's unbelievable how they are in business still. I would average 0.5Mbps on their 3G service on a good day.. Their 4G service was shiat and you had a better chance of finding a wifi spot to latch on to.  I went straight ot T-Mobile.. Cheaper, True Unlimited plan, and the HSPA+ service is farking remarkably fast considering it's not even 4G..

http://i.imgur.com/rw5zQem.jpg">


Sprint does not use HSPA+, AT&T does. Derp.
http://developer.sprint.com/site/global/home/4g/4gwimax.jsp

Sprint isn't done rolling out the LTE stuff yet. They are using WiMax (clearwire) for the existing 4G, and those towers dont have the reach of the newer systems.
I don't need 26mb speeds on my phone. 
I check email, watch netflix, play Words, and listen to Pandora. 
 What the hell are YOU doing? Sharing the connection with everyone on your block?
 
2013-04-24 04:05:19 PM
Started using Sprint back in 2000 and have been with them since.  There have been ups and downs but for the most part its been at least acceptable.

The Missus and I will both be out of contract in October.  Unless I hear better numbers I'm going to jump ship.
 
2013-04-24 05:14:36 PM

rooftop235: styckx: I dropped Sprint this winter finally after my Chinese torture contract of hell ended.. It's unbelievable how they are in business still. I would average 0.5Mbps on their 3G service on a good day.. Their 4G service was shiat and you had a better chance of finding a wifi spot to latch on to.   I went straight ot T-Mobile.. Cheaper, True Unlimited plan, and the HSPA+ service is farking remarkably fast considering it's not even 4G..

http://i.imgur.com/rw5zQem.jpg">

Sprint does not use HSPA+, AT&T does. Derp.
http://developer.sprint.com/site/global/home/4g/4gwimax.jsp

Sprint isn't done rolling out the LTE stuff yet. They are using WiMax (clearwire) for the existing 4G, and those towers dont have the reach of the newer systems.
I don't need 26mb speeds on my phone. 
I check email, watch netflix, play Words, and listen to Pandora. 
 What the hell are YOU doing? Sharing the connection with everyone on your block?


Maybe you missed the part when I said I dropped Sprint for T-Mobile.. I'm well aware Sprint doesn't use HSPA/+
 
2013-04-24 05:22:09 PM
As a Sprint employee, I have this to say:

If your connection sucks CALL THEM AND TELL THEM

If you have 5 bars but web pages take forever to load: CALL THEM AND TELL THEM

If there's a dead spot near you but it seems to work everywhere else: CALL THEM AND TELL THEM

This is what I never understand about complaints of cell service: If your cable TV goes out, you call them, they fix it. If your power goes out, you call them, they fix it. Granted, large outages will get noticed by monitoring systems, but if one tower is getting overloaded by data requests but the voice is fine, its likely just not been noticed by the system. PLEASE REPORT IT to your cell carrier (with Sprint that's *2 on your phone) and tell them about the outage. 90% of the time it will get fixed in a day or two.

That applies to other carriers too.
 
2013-04-24 05:29:47 PM
Didn't finish my comment, but essentially:

If you're OK with calling the cable company, why not call the cell company too? It just makes no sense to me.
 
2013-04-24 05:33:36 PM
Sprint has been shiatting epic numbers of employees and customers out for years now.  They've been trying to sell the company to anyone since the MCI Worldcom merger was busted.  I have no idea how they're still around.
 
2013-04-24 05:37:28 PM

JamesBenjamin: As a Sprint employee, I have this to say:

If your connection sucks CALL THEM AND TELL THEM

If you have 5 bars but web pages take forever to load: CALL THEM AND TELL THEM

If there's a dead spot near you but it seems to work everywhere else: CALL THEM AND TELL THEM


Is that supposed to be a solution?  I've called Time Warner before and told them how their internet service drops packets constantly in our area (me and all my neighbors).  Time Warner does nothing, we have no other alternative as the only other ISP (CenturyLink DSL, shudder) in this area is even worse.
 
2013-04-24 05:52:17 PM

JamesBenjamin: As a Sprint employee, I have this to say:

If your connection sucks CALL THEM AND TELL THEM

If you have 5 bars but web pages take forever to load: CALL THEM AND TELL THEM

If there's a dead spot near you but it seems to work everywhere else: CALL THEM AND TELL THEM

This is what I never understand about complaints of cell service: If your cable TV goes out, you call them, they fix it. If your power goes out, you call them, they fix it. Granted, large outages will get noticed by monitoring systems, but if one tower is getting overloaded by data requests but the voice is fine, its likely just not been noticed by the system. PLEASE REPORT IT to your cell carrier (with Sprint that's *2 on your phone) and tell them about the outage. 90% of the time it will get fixed in a day or two.

That applies to other carriers too.


You think I didn't do that for the two years I suffered on their shiat network? You farking crazy?  They don't give a fark. They'll say it's a bad tower every-single-farking-time then a week later you call to say your service is farking awful and they blame it on network congestion at a data center.. They have a million farking excuses. The only thing they will do that helps at all is send you a free "Shut the fark up" AirRave for your home service..
 
2013-04-24 08:08:15 PM
My complaint with Sprint is that they are now double-dipping on SMS fees - they charge businesses who use short codes half a cent for every SMS message (both incoming & outgoing)! My business pays >$25K a month just to receive and send SMS texts to Sprint users, even though they are already charging their users monthly fees for SMS service. Greedy bastards!
 
2013-04-24 08:12:45 PM

BetterMetalSnake: I want to like Sprint. I really do. They have been pretty good to me over the years, even when I was an unreasonable douche (it's been a few years). The past few years I have stuck with them because of the unlimited data, but I can't seem to get a decent connection anywhere in Oklahoma City and the suburbs. Anytime I visit a popular rail area my data connection stalls even though I have full bars.

They have another year to change my mind, but at this point I'm kind of ready to bail.


I had AT&T and couldn't get a friggin decent 3G signal in OKC.  I would be at Penn and Hefner and get 1-2 bars at most.  Luckily I switched to Verizon LTE and have had no issues with either service or signal strength.

/Have an AT&T phone for work
//Still terrible signal in OKC and Edmond
 
2013-04-24 10:01:14 PM
csb:

I've done business with Verizon, T-Mobile, Sprint over the years (currently with Sprint).  Their pricing and unlimited everything blows everyone else out of the water and the customer service is the best.  T-Mobile was decent to me and is my second choice, but the signal quality wasn't as good.  If I went anywhere it would be T-Mobile, but I'm not going anywhere.

Verizon was godawful terrible for signal, customer service, and pricing.  I cannot understand how they are in business.  I've only heard bad things about AT&T so never tried them.

/YMMV
 
2013-04-24 10:03:36 PM

LesserEvil: I've had Sprint for quite a few years, no problems. Of course, I've had a SERO plan (or variation) during that time.

Who does Subby think is better? AT&T? Verizon?


AT&T is fine if you live in a city and don't mind the occasional dropped call.  Verizon has the biggest, best, and most reliable network, bar none, of any of the major carriers.  Nothing else comes close.

Of course, Verizon will charge you an arm and a dick for that network.
 
2013-04-25 01:04:40 AM

Lsherm: AT&T is fine if you live in a city and don't mind the occasional dropped call. Verizon has the biggest, best, and most reliable network, bar none, of any of the major carriers. Nothing else comes close.


So, how does this work exactly? You post this shameless promotion for Verizon and then show it to your boss at Verizon to get some kind of a bonus?
 
2013-04-25 01:55:18 AM

Fark Me To Tears: Lsherm: AT&T is fine if you live in a city and don't mind the occasional dropped call. Verizon has the biggest, best, and most reliable network, bar none, of any of the major carriers. Nothing else comes close.

So, how does this work exactly? You post this shameless promotion for Verizon and then show it to your boss at Verizon to get some kind of a bonus?


No, I was an admin for mobile devices for ten years, and I still manage the team that deploys them for employees.  Ten years ago, cellular plans were close to identical except for Nextel, then I watched it evolve, but every solution we've used has been rated successful based on the network.  I work for a very large company that provides phones for employees, and we have about 32,000 in circulation country-wide.  The phones or devices (we have quite a lot of hotspots) we pay for come from all service providers.

Employees are allowed to choose the provider they want, we don't force one or the other.  We have metrics for each provider based on complaints that are network related, and Verizon is the lowest.  Verizon has always been the lowest.  Granted, we're on the east coast, which favors Verizon, but AT&T complaints go sky high the minute anyone has to travel.  T-Mobile and Sprint are problem children from the get-go, it's getting to the point that we want to recommend cutting off Sprint and T-Mobile because the perceived savings with unlimited data don't come anywhere near the extra support cost for the customer.

Also, dirty little secret, if you're big enough, Verizon will give your company an unlimited plan.  AT&T will also offer that, but only on a device by device basis.

I'm well versed in the service level you can get from each provider.  Feel free to challenge me.  Verizon is leaps and bounds above what anyone else even has the physical equipment to offer.  AT&T, the distant second, doesn't cover anywhere near the US landmass Verizon does.  Sprint and T-Mobile are either leasing small rural markets near cities on the east coast, or they are focusing on larger cities and leasing bandwidth from Verizon for roaming.
 
2013-04-25 10:50:45 AM

JamesBenjamin: As a Sprint employee, I have this to say:

If your connection sucks CALL THEM AND TELL THEM

If you have 5 bars but web pages take forever to load: CALL THEM AND TELL THEM

If there's a dead spot near you but it seems to work everywhere else: CALL THEM AND TELL THEM

This is what I never understand about complaints of cell service: If your cable TV goes out, you call them, they fix it. If your power goes out, you call them, they fix it. Granted, large outages will get noticed by monitoring systems, but if one tower is getting overloaded by data requests but the voice is fine, its likely just not been noticed by the system. PLEASE REPORT IT to your cell carrier (with Sprint that's *2 on your phone) and tell them about the outage. 90% of the time it will get fixed in a day or two.

That applies to other carriers too.


Will they build a new tower so that coverage doesn't suck within a day or two?
 
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