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(The Consumerist)   Pizza Hut franchise tapes letter to boxes begging customers to give them perfect service scores   (consumerist.com) divider line 80
    More: Interesting, Pizza Hut, paid survey  
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7644 clicks; posted to Main » on 24 Apr 2013 at 11:35 AM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-04-24 11:36:42 AM
Opps. That pesky Information Age.
 
2013-04-24 11:36:43 AM
Bribing is not begging.
 
2013-04-24 11:37:37 AM
That's sooo cheeesy.
 
2013-04-24 11:38:26 AM
I've seen this before, and you know what, if i get good service i will help them out.  Of course, that means no tip, cuz i am against tipping.

Deal with it
img163.imageshack.us
 
2013-04-24 11:38:57 AM
Kind of like no-ID required voter registration forms packaged with your 0bamaphone.
 
2013-04-24 11:41:23 AM
Pizza Hut upper management could care less if quality is poor
 
2013-04-24 11:41:33 AM
I live in an apartment complex that does this crap.  I moved in here based on, largely, the reviews I saw online.  Then a month into my lease I get an email that says "print off a copy of your positive review for us and you'll get $50 off your next month's rent!"

Honestly, the complex isn't bad.  Its nothing special but I don't really have any complaints.  I'd live here again.  But that email ticked me off so bad.  I went on every review site I could and outed their practices.  Its freaking bullcrap.
 
2013-04-24 11:42:08 AM
Lots of places do this now.  Last year I bought a new car and they practically did everything but outright pay me to give them all 10s on some survey they were going to send me.  At first I didn't fill it out and they kept emailing me every week asking me to fill it out and reminding me to give them 10s across the board.  And they were perfectly pleasant toward me and didn't try to pull any of the old-school tricks that some car dealerships will do, so I had no reason not to give them high scores.  But after all the begging and pleading for 10s I gave them mostly 8s and 9s instead because the outright begging for 10s was just too much.
 
2013-04-24 11:43:19 AM
Pizza Hut is the worst pizza in America.

That said, I'll take their side over The Consumerist any day.
 
2013-04-24 11:43:32 AM
Good News: The insurance industry and the government are basically forcing hospitals to do the same thing - except in this case they actuall ARE wiithholding money from the hospital if they dont get perfect scores.

[Citation] -  http://online.wsj.com/article/SB10000872396390443890304578010264156073 132.html

Now, keep in mind they're not adding additional staff so your nurse doesnt have 12 people to take care of at the same time and actually REALLY wants to spend 5 more minutes fluffing your pillow, the hospitals are just demanding that he/she kiss your ass in every possible way so you will pimp their scores and the board can award themselves some bigger bonuses.
 
2013-04-24 11:44:44 AM
A car dealership did this to my folks, and when they didn't give "all 5s", the service manager called them screaming "WHAT DID I EVER DO TO YOU?!?!?!"
 
2013-04-24 11:44:57 AM
I do frequent Pizza Hut when they do the $10 large pizza deal, but I tried to other a couple days ago and they wanted $16 for a large pizza with a few toppings. F-that, I get pizza because it's fast, cheap, and I can eat on it for 2 days. I'm not paying $16 for a toasted piece of cardboard
 
2013-04-24 11:45:05 AM
As someone who just got a batch of "Sorry your last experience wasn't up to our standards" pizza coupons -- even though I didn't notice any difference -- I'm getting a kick...

(not from Pizza Hut)
 
2013-04-24 11:45:57 AM
The gal at Applebee's asked me to give her a perfect score on the survey on the receipt, and the guys at Tires Plus asked me to  on the follow up phone survey. Working in franchise retail means bending over for a lot of stupid corporate BS.

Also, the Consumerist blows donkey.
 
2013-04-24 11:46:08 AM
Nothing new. Many moons ago, I bought a new Chrysler T&C and every time I visited at the dealership (which was a lot), the service manager would tell me that I might get a phone call from Chrysler customer service asking about the dealer's performance, and if I think they deserve anything less than 5 stars, I should let him know right away.
That was after they refused to take care of thumbnail sized bubbles in the paint on a 6 month old van and after the 3rd transmission service within the first year.
 
2013-04-24 11:46:18 AM

sigdiamond2000: Pizza Hut is the worst pizza in America.

That said, I'll take their side over The Consumerist any day.


Uh...Dominos accepts your challenge.
 
2013-04-24 11:46:31 AM
When's the last time you were handed a customer survey and *weren't* instructed that "anything less than perfect is failing"?
They have to know that destroys the actual value of the data.
But it's been going on so long, I figure it has to be intentional, right?

Because when you cue people to consider their visits, not on their own merits, but purely in terms of whether or not it was so bad that someone should be fired, that can't help but make people easier to please. (You reset their expectations from "this should be a good experience" to "this should be adequate" and encourage them to mentally minimize any non-firing-offense annoyances.)
 
2013-04-24 11:46:45 AM
The problem lies in the evaluation metrics.
Any average score below 4+ gets someone in trouble. That is, disciplinary action is taken for less than 4+.
So, all the children have to be about average.

And, there are no controls on the survey.
I just sabotaged a Pizza Hut in Denver.
 
2013-04-24 11:48:31 AM
BTW if you receive this kind of begging from eBay sellers, just keep in mind that eBay will suspend their selling ability if they receive very many non-5-star ratings. It's complete bullshiat too, just in the opposite direction.
 
2013-04-24 11:49:36 AM

Schroedinger's Glory Hole: Kind of like no-ID required voter registration forms packaged with your 0bamaphone.


....which got started under Reagan, but we won't quibble about stupid facts.
 
2013-04-24 11:51:41 AM

KelvinTheClown: The gal at Applebee's asked me to give her a perfect score on the survey on the receipt, and the guys at Tires Plus asked me to  on the follow up phone survey. Working in franchise retail means bending over for a lot of stupid corporate BS.

Also, the Consumerist blows donkey.


This is the main problem. I wirked retail for six years and had to do this all the time. It's a GOP Business thing for sure. If the numbers are right then everything is going all right. All your boss cares about is if they look good to their boss and they can "back that up" with figures and fudged facts, who cares if the day to day operation is crashing.
 
2013-04-24 11:52:18 AM

Albert911emt: Schroedinger's Glory Hole: Kind of like no-ID required voter registration forms packaged with your 0bamaphone.

....which got started under Reagan, but we won't quibble about stupid facts.


They gave out cell phones in the Reegan administration?  Where the hell was I?
 
2013-04-24 11:52:26 AM
It sounds like this was for an internal review system and not public review system like Yelp or Google. These franchises and corporate stores are under such a ridiculous amount of pressure to produce impossibly perfect review scores that I don't blame these guys at all. When you deal with the public you can be assured that the people most pleased with your service are incredibly unlikely to provide positive feedback and the people most likely to give you a f*cking stroke from the mental gymnastics required to even interact with them civilly will post all over the place about how terrible your business is.
 
2013-04-24 11:52:27 AM

davebarnes: I just sabotaged a Pizza Hut in Denver.


That was you? I think you're on a watch list somewhere.
 
2013-04-24 11:55:12 AM
I had a retailer offer me a $300 payoff to quit writing bad reviews. I took it and kept writing the reviews, because fark them.
 
2013-04-24 11:55:22 AM

marcuspa: Pizza Hut upper management could care less if quality is poor


images4.wikia.nocookie.net

Would like a word.....
 
2013-04-24 11:55:33 AM

Schroedinger's Glory Hole: Kind of like no-ID required voter registration forms packaged with your 0bamaphone.



i865.photobucket.com
 
2013-04-24 11:56:12 AM

Mawson of the Antarctic: KelvinTheClown: The gal at Applebee's asked me to give her a perfect score on the survey on the receipt, and the guys at Tires Plus asked me to  on the follow up phone survey. Working in franchise retail means bending over for a lot of stupid corporate BS.

Also, the Consumerist blows donkey.

This is the main problem. I wirked retail for six years and had to do this all the time. It's a GOP Business thing for sure. If the numbers are right then everything is going all right. All your boss cares about is if they look good to their boss and they can "back that up" with figures and fudged facts, who cares if the day to day operation is crashing.




Lol....fark, where even the most mundane business story is an example of why the GOP sucks. FFs.
 
2013-04-24 11:57:08 AM

marcuspa: Pizza Hut upper management could care less if quality is poor




Couldnt*
 
2013-04-24 11:57:51 AM
As someone who quit the corporate world in part because of these ludicrous polls, I'm not surprised in the least.

Seriously, what's the point of these surveys if anything besides the top score is unacceptable? Working at a FedEx Office was like living in a real-world Catch-22 situation, nothing can please corporate lapdogs.
 
2013-04-24 11:59:17 AM

giftedmadness: Mawson of the Antarctic: KelvinTheClown: The gal at Applebee's asked me to give her a perfect score on the survey on the receipt, and the guys at Tires Plus asked me to  on the follow up phone survey. Working in franchise retail means bending over for a lot of stupid corporate BS.

Also, the Consumerist blows donkey.

This is the main problem. I wirked retail for six years and had to do this all the time. It's a GOP Business thing for sure. If the numbers are right then everything is going all right. All your boss cares about is if they look good to their boss and they can "back that up" with figures and fudged facts, who cares if the day to day operation is crashing.



Lol....fark, where even the most mundane business story is an example of why the GOP sucks. FFs.


Granted, it doesn't take much to explain why the GOP sucks.
 
2013-04-24 12:01:13 PM
This trend is probably symptomatic of the aversion-to-average, everybody's special trend in society. I virtually never give a highest (or lowest) score on a survey. Even if I had no complaints, I'm only giving a 9 out of 10. It's just my nature. Something could always be better.
 
2013-04-24 12:02:15 PM

Psycoholic_Slag: sigdiamond2000: Pizza Hut is the worst pizza in America.

That said, I'll take their side over The Consumerist any day.

Uh...Dominos accepts your challenge.


Little Ceaser's steals the torch and runs off.
 
2013-04-24 12:09:18 PM
They didn't beg for perfect scores, they said to give them 5's if you liked them, big difference, you get the $1 off regardless of the score you give. A lot of companies offer a coupon if you fill out a survey, I don't see the big deal about it. Whoever wrote that article is a farking moron.
 
2013-04-24 12:10:06 PM

Evil Mackerel: Psycoholic_Slag: sigdiamond2000: Pizza Hut is the worst pizza in America.

That said, I'll take their side over The Consumerist any day.

Uh...Dominos accepts your challenge.

Little Ceaser's steals the torch and runs off.


I always ALWAYS check my pizzas from Little C's because they are so cheap, and such a good deal, that you're likely to get a pizza that has been sitting under a heat lamp for 3+ hrs. They always replace it with a slightly fresher one, but still. When the price is that cheap, you expect a dip in quality as well. I only go there when desperate for a cheap, quick meal.

/SO TIRED of fast food burgers.
//always check your pizza!
 
2013-04-24 12:13:07 PM
It's happened to me too at car dealerships. It's the jerks in upper management that are to blame for policies like these, not the poor shlubs actually working with the customers. Anything less than a perfect score gets them a cut in salary, apparently.
 
ows
2013-04-24 12:15:23 PM

Pincy: But after all the begging and pleading for 10s I gave them mostly 8s and 9s instead because the outright begging for 10s was just too much.


yup.
 
2013-04-24 12:19:31 PM
Only 5s count. Freedom is a solid 5.

numerologydateofbirth.com
 
2013-04-24 12:19:51 PM

Clemkadidlefark: Opps


What does "opps" mean?
 
2013-04-24 12:25:31 PM
In the call center I worked at anyone who received aggregate scores of less than 8.5 out of 10 every month was done for however a customer only got the survey if you were the last person to talk to, so the solution was to just transfer an angry customer someplace else, and that someplace else had the same directives so angry customers would get transferred around a lot which of course did fabulous things for their mood.
 
2013-04-24 12:28:25 PM
Fizpez: Article his a paywall, sounds like government is finally acting like a corporation, isn't that what we want??? :)
 
2013-04-24 12:29:49 PM

Maud Dib: Schroedinger's Glory Hole: Kind of like no-ID required voter registration forms packaged with your 0bamaphone.


[i865.photobucket.com image 264x34]


delightful. :o) have you copyrighted that yet? I'm thinking it should be used for every reply that brings politics into non-political threads.
 
2013-04-24 12:33:54 PM
We just started getting these at work I want to find the person that came up with the scale and kill them basically if 49 out of ever 50 people don't say you are perfect in every way it's a write up, the problem is that doing tech support 9 times out of 10 the problem is the person on the other end is just too stupid to have a computer
 
2013-04-24 12:38:17 PM

Cheeseface: As someone who quit the corporate world in part because of these ludicrous polls, I'm not surprised in the least.

Seriously, what's the point of these surveys if anything besides the top score is unacceptable? Working at a FedEx Office was like living in a real-world Catch-22 situation, nothing can please corporate lapdogs.


This. We do something similar at my company and it's judged similarly. Perfect scores are the only acceptable responses.

The farked up thing is that we do business with a lot of military guys who have a habit of putting all "3's" on their surveys, which to them means "everything was good" but to our overlords is interpreted as "FAIL". But then you reach out to them to see what we could have done better and they tell you "Nothing! Everything's great which is why I replied 'above average'".

There's a huge disconnect between our leasership caste and the environment they've created for us worker bees.
 
2013-04-24 12:41:03 PM

JMel: Albert911emt: Schroedinger's Glory Hole: Kind of like no-ID required voter registration forms packaged with your 0bamaphone.

....which got started under Reagan, but we won't quibble about stupid facts.

They gave out cell phones in the Reegan administration?  Where the hell was I?


At the Jimmy Carter rally, you totally missed it. Only the first 1000 Reagan supporters got the advanced preview of the Apple i-Phone, because Obama used his time machine to insure Reagan was elected thus insuring the Regan, Bush, Clinton, Bush legacy that lead to his presidency.
 
2013-04-24 12:41:43 PM
This is along the same lines as fast food restaurants asking me to "pull forward" and we will bring your order out to you? Really? Why, so you can cheat your timer? Corporate has to know the time metric is complete BS since restaurants have been known to have employees and/or managers drive laps thru the drive thru just to get the average time down. Having me pull forward skews the real time and does a disservice towards the overall experience. Corporate must know this yet continues to measure restaurants on how fast they can serve a customer. Is this just so they can pat each other on the back?

/yes it is a pet peeve of mine
//I will pull forward but you will bring me a free drink or desert
 
2013-04-24 12:51:25 PM

CaptSS: This is along the same lines as fast food restaurants asking me to "pull forward" and we will bring your order out to you? Really? Why, so you can cheat your timer?

//I will pull forward but you will bring me a free drink or desert


You sound like a lot of fun at arteries.
 
2013-04-24 12:51:29 PM

CaptSS: This is along the same lines as fast food restaurants asking me to "pull forward" and we will bring your order out to you? Really? Why, so you can cheat your timer? Corporate has to know the time metric is complete BS since restaurants have been known to have employees and/or managers drive laps thru the drive thru just to get the average time down. Having me pull forward skews the real time and does a disservice towards the overall experience. Corporate must know this yet continues to measure restaurants on how fast they can serve a customer. Is this just so they can pat each other on the back?

/yes it is a pet peeve of mine
//I will pull forward but you will bring me a free drink or desert


I think it's so you and your order don't make the 5 people who are behind you run over - you're order is already a lost cause.  I never have a problem when they do this because I've usually ordered some stupid amount of food (feeding the entire work crew or something).  Every time I drive past someone who has "pulled forward" I'm greatful they didnt make me sit in a line while they made 500 chicken nuggets for the guy who is currently waiting to supply his kids birthday party.
 
2013-04-24 12:52:22 PM
*your order*

FTFM
 
2013-04-24 12:52:27 PM
This is an outrage!!!

/meh
 
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