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(The Consumerist)   Bad: Walmart refuses to honor price match guarantee for regular customer. Understandable: He kept buying Vanilla Diet Pepsi, which is apparently still a thing   (consumerist.com) divider line 38
    More: Fail, Diet Pepsi, Wal-Mart, Pepsi, General Patton, George S. Patton, loyalty cards, refuses  
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4925 clicks; posted to Business » on 24 Apr 2013 at 10:24 AM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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Archived thread
2013-04-24 10:55:30 AM  
4 votes:
I have know idea how widespread they are nation-wide, but I'm seeing these things everywhere on the east coast now. Something like 100-150 flavor combos, depending upon set-up.

farm3.static.flickr.com
2013-04-24 04:03:01 PM  
3 votes:
The customer didn't handle the situation well at all. Then again he IS a Wal-Mart shopper, so that's to be expected.

Rule 1) Don't argue with the cashier if they don't agree with you. If you have a problem you speak to someone with authority.
Rule 2) Under no circumstances should you raise your voice or use any derogatory language.
Rule 3) If an employee of a stores requests you leave -- you leave immediately -- otherwise you are trespassing.

The customer already stated at the beginning of the story that he waits for these things to come on sale. Here is what he should have done.

Step 1) Ask the manager for their full name, title and the store number. If this doesn't freak them out into helping you, continue on.
Step 2) Call Wal-Mart corporate, explain the situation in a calm manner, and give them the managers name/title/store#.
Step 3) Sit back and enjoy all the free Pepsi you'll buy when they send you a bunch of FREE customer coupons for stuff.
2013-04-24 11:18:50 AM  
3 votes:

FuryOfFirestorm: Cythraul: I wish I could find vanilla coke regularly. I love that stuff.

Vanilla Coke is the only Coke I like. Otherwise, it's Pepsi all the way.

(There was a Vanilla Pepsi a while back, but now I can't find it, nor the Cherry Vanilla Pepsi Jazz. At least I'll always Vanilla Coke Zero to ease the pain)


www.totaldrinks.co.uk

Put that in yer Pepsi and....drink it.
2013-04-24 10:36:36 AM  
3 votes:
I spent a few years as a retail manager. The dude should have accepted the "favor" that the supervisor offered him and then snitched on them through the corporate website. Shiat would have started rolling downhill at the store and he would have won a cowardly but decisive victory.
2013-04-25 10:42:15 AM  
2 votes:
When someone is wrong but it's their farking store, you aren't going to get anywhere except tasered and arrested by yelling at them about it.

If it's corporate policy to do A, but the local store is doing B, it's up to the corporate HQ to enforce policy, not you the customer.  Report it to the regional manager and/or the national headquarters.  If they also don't give a crap then it's up to you as the customer to remember that you can't rely on anything in their advertisements or what's on their website and just stop doing business with people who lie to you.
2013-04-24 09:56:24 PM  
2 votes:
This dude should switch to non-caffeinated drinks.  If he's driving out of his way to save a few bucks on Pepsi he is a loser and has an addiction he needs to confront.
2013-04-24 03:13:04 PM  
2 votes:
i looked up the ad. it says a limit of 3 but also says all coke and pepsi products. maybe a case of the manager not telling the asst to have the asst only allow 3 boxes. the manager says 'i said no' and thats all. fark i hate managers that sit on their hands all day especially when the crap hits the fan. its like they enjoy seeing lower level employees get painted into a corner. i've had stores stop me from doing the buy 3 at a time over and over and use a coupon and then come back 2 minutes later and use another.
2013-04-24 01:00:24 PM  
2 votes:

hp6sa: I don't get it.  Why wouldn't he just go to Walgreens and purchase his beloved soda there?  Is it really worth the time and effort to go to Walmart to ask for a dollar (or whatever) back?


I think it's because his local walgreens' store doesn't actually carry that flavor, so he waits for a "Pepsi products sale" at Walgreens, then goes to the Wal-Mart that stocks his flavor for the discount.

That being said, this idiot loses all sympathy once he admitted that he was yelling and swearing at the cashier and slamming his hand on the counter.  If you get nowhere with the cashier, ask for the service manager.  If you can't get them to do the match, then just leave and come back later.  You've already demonstrated your willingness to go out of your way for a discount on some stupid soda so who cares?  Not to mention, he apparently had no problems doing this before, but I can guarantee he has problems from now on.
2013-04-24 09:45:28 AM  
2 votes:
Coke needs to bring back the black cherry vanilla Coke. Oh yeah that and SURGE....
2013-04-24 09:24:33 AM  
2 votes:
I wish I could find vanilla coke regularly. I love that stuff.
2013-04-25 09:28:55 AM  
1 votes:
I'm sorry - are we arguing that shiat isn't bad language now?

He could have done the same thing with the same end result all while being polite. Although, acting like an adult is probably too much to ask from some people.
2013-04-25 08:27:17 AM  
1 votes:
He lost me at "Thanks Mom."

I really wanted to stand up for this guy and bring out my anti-walmart pitchfork but those two words ended it. You've won the battle no need to get snarky about it. The supervisor had a right to ask him to leave and frankly when he slammed his hand down I would have left and called the cops. Then (as mentioned before) called my supplier and requested no more DVP.

Up until then I was digging up some torches and dusting off the pitchfork. Grr.
2013-04-24 08:45:24 PM  
1 votes:
where the fark is my vanilla dr. pepper?
cherry dr. pepper is pretty good though
go to sonic and get a vanilla dr. pepper and join the crusade
2013-04-24 05:50:28 PM  
1 votes:

meanmutton: That is likely part of the reason you're not a rich man.


Maybe. I've been very close to a few wealthy people, and none of them did it slowly and none of them did it through saving. They took very expensive, calculated risks that paid off or they got it from mom and dad. (or some combination of those 2)

Those are the only 2 ways I've seen to get rich, and the first one results in bankruptcy way more often than wealth.
2013-04-24 03:20:46 PM  
1 votes:

Cluckity: un4gvn666: No, I was talking about the debate over whether she was doing him a favor.

That still seems exceedingly petty to me. I am not a rich man, but I have to admit I'll look down on anyone who goes to the bother of price matching debates over some soda in the first place.


That is likely part of the reason you're not a rich man.
2013-04-24 03:16:11 PM  
1 votes:
basicinstructions.net
This seems appropriate.
2013-04-24 03:07:53 PM  
1 votes:

arobb00: For those who didn't seem to read the article and are saying, for one, why didn't he just go to Walgreens or someplace else - great job showing your lack of reading comprehension.  He stated that this (admittedly nasty) flavor is hard to find and that he has to drive to the Wal-Mart to get it.
  Second, the way he described the encounter with the clerk's supervisor sounded a bit hostile on the supervisor's part - where she said "I don't care what the website says...".  That is called confrontational language; at that point I would have felt provoked as well - remember this is transpiring in front of other people so she is now embarrassing the customer.  I am betting a lot of you would have snapped a bit too - he used more restraint than I would have by only using the word "shiat".
  Thirdly to the one(s) who said "he got his discount, why did he keep griping?" - because the manager stood there and gave him a horse-crap spiel about how she was basically doing him a favor blah blah.  They were still being confrontational.  Per company policy they were all wrong yet would not admit it.
  Lastly, all of you biatching about the dude instead of the personnel of that store's handling of this - you'd be first in line to go thermonuclear if the same thing played out for you.
/yes weirdos shop at Wal-Mart
//yes vanilla diet-coke will probably kill the guy in a couple years
///he was still right and the store was wrong.


What about the fact that he's asking Wal-Mart to price-match Walgreen's, when Walgreen's doesn't sell the product in question? At best, the customer is in a gray area here. Combine that with cussing and raising his voice at employees and he doesn't get much sympathy from me.
2013-04-24 02:06:49 PM  
1 votes:

Disposable Rob: Yes please: This guy seems especially douchey, even by Consumerist standards.

I was just thinking that he's probably the average Consumerist submitter, but he's being much more honest about his entitled assholishness.


Oh, maybe.  I still figured he is lying and what he really said and did was a good 30% more than what he admits to.  Just from the way he writes (to say nothing of his obsession with Vanilla Diet Pepsi) I think there's a pretty strong possibility he has some autistic or psychiatric disorder.  If you say "I politely and calmly explained..." you're probably lying.  Someone telling the truth would just say "I explained..." Just like every time someone starts a story with "I carefully pulled into traffic..." the next part of the story is invariably where they hit someone.
2013-04-24 12:59:16 PM  
1 votes:

Sybarite: I generally find that if a store isn't doing what I wantthey promise to do in their ads the best policy is to act like total dick.


FTFY.

/personally, I don't think he acted like a total dick.
2013-04-24 12:22:47 PM  
1 votes:

un4gvn666: No, I was talking about the debate over whether she was doing him a favor.


That still seems exceedingly petty to me. I am not a rich man, but I have to admit I'll look down on anyone who goes to the bother of price matching debates over some soda in the first place.
2013-04-24 12:16:20 PM  
1 votes:

Cluckity: un4gvn666: I can sort of understand this, but the store is pretty blatantly violating the corporate policy. Letting the supervisor think they're doing you a favor by not violating corporate policy wouldn't be OK with me either, I think.

You don't think it's kind of a petty thing to get all worked up about? A debate over how serious the word 'shiat' is with a farking Walmart employee?


No, I was talking about the debate over whether she was doing him a favor.

Yeah, I wouldn't even address such a stupid concern if I was that guy. You shouldn't be surprised if the cashier is a farkin' wannabe-puritan who thinks "shiat" is a curse word if you're shopping at Walmart.
2013-04-24 12:14:53 PM  
1 votes:
In the immortal words of Mike from Suicidal Tendencies...all I wanted was a Pepsi. Just one Pepsi.

Then go to Walgreens.

And avoid going to Wal-Mart in general.
2013-04-24 11:58:29 AM  
1 votes:

hp6sa: I don't get it.  Why wouldn't he just go to Walgreens and purchase his beloved soda there?  Is it really worth the time and effort to go to Walmart to ask for a dollar (or whatever) back?


I hear you. My mother crafts a shopping list for WalMart by perusing the Aldi flyer. I asked her why she doesn't just go to Aldi and she said that WM has better stuff.  Whatever that means.
2013-04-24 11:39:02 AM  
1 votes:
I don't get it.  Why wouldn't he just go to Walgreens and purchase his beloved soda there?  Is it really worth the time and effort to go to Walmart to ask for a dollar (or whatever) back?
2013-04-24 11:38:15 AM  
1 votes:

Cythraul: I wish I could find vanilla coke regularly. I love that stuff.


fricken vanilla coke is all we can get up here.  no vanilla pepsi..  (so I just add the awesome vanilla vodka to regular pepsi and TADA!!!!)
2013-04-24 11:32:54 AM  
1 votes:

un4gvn666: I must be missing something. I have no problem with what the guy did. The Walmart supervisor was being a complete retard.

Can Fark explain to me why I should dislike this man?


He got the price match, and then got into a pissing match over whether or not he "really" swore at the cashier.  Instead of saying, "hey, I win!" and going on with his life.
2013-04-24 11:28:39 AM  
1 votes:
Never understood price matching.  My time is worth more than arguing with a minimum wageslave over the matter.

Oh, and there is Corporate Policy and there is "Corporate Policy".  Pricematching wouldn't be a pain if the company didn't want it to be so.  For PR they price match but you know store managers are told to discourage it.  Wouldn't surprise me if the official policy is to give every 5th pricematch request some grief so that people see its painful and don't bother trying it themselves.

Besides, just go buy it at the other place if its such a big savings.
2013-04-24 11:27:43 AM  
1 votes:
I must be missing something. I have no problem with what the guy did. The Walmart supervisor was being a complete retard.

Can Fark explain to me why I should dislike this man?
2013-04-24 11:07:18 AM  
1 votes:

Smoke14: Oh yeah that and SURGE....


It was back for a time marketed as Vault. That failed as well.
2013-04-24 11:02:48 AM  
1 votes:
Granted, in my head she was being called names that would make General Patton weep but I kept that in check.

i0.kym-cdn.com
2013-04-24 11:02:33 AM  
1 votes:

Disposable Rob: I have know idea how widespread they are nation-wide, but I'm seeing these things everywhere on the east coast now. Something like 100-150 flavor combos, depending upon set-up.

[farm3.static.flickr.com image 620x330]


Yeah I make the raspberry coke. Those things are great if you're in to soda.
2013-04-24 10:50:51 AM  
1 votes:

I_Am_Weasel: I didn't even consider experimenting with Vanilla Coke in college. Did I miss something?


media.tumblr.com
2013-04-24 10:47:26 AM  
1 votes:
This guy seems especially douchey, even by Consumerist standards.
2013-04-24 10:40:13 AM  
1 votes:

Smoke14: Coke needs to bring back the black cherry vanilla Coke.


This.
2013-04-24 10:14:01 AM  
1 votes:

I_Am_Weasel: I've never had Vanilla Coke.  Though it's been a long time since I had any dark, caffeinated soda.

I didn't even consider experimenting with Vanilla Coke in college.  Did I miss something?


Only pure joy in liquid form.
2013-04-24 09:39:08 AM  
1 votes:

Cythraul: Diogenes: Cythraul: I wish I could find vanilla coke regularly. I love that stuff.

I'd impugn your sexuality, but....you know.

Are you saying liking vanilla coke is gay? I've never heard that stereotype before.


Hey, there's nothing wrong with that.

/really more going for low hanging fruit *giggity*
2013-04-24 09:27:06 AM  
1 votes:
I generally find that if a store isn't doing what I want the best policy is to act like total dick.
2013-04-24 09:27:04 AM  
1 votes:

Cythraul: I wish I could find vanilla coke regularly. I love that stuff.


I'd impugn your sexuality, but....you know.
 
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