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(Chicago Trib)   United Airlines comes in last in transportation survey, just slightly behind Wells Fargo stage coaches   (articles.chicagotribune.com) divider line 16
    More: Fail, United Airlines, Wichita State University, Midway Airport, customer complaint, flight delay, on-time performance, valuations, United Express  
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771 clicks; posted to Business » on 10 Apr 2013 at 8:20 AM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-04-10 09:41:44 AM
United makes Air Canada look decent.
 
2013-04-10 10:10:28 AM
Used to fly Continental for pretty much everything.  They had decent enough prices and if you bothered to simply sign up for the frequent flyer program, you didn't have to pay to check luggage.  United farking nickle and dimes you for everything.  The last UAL flight I was on had pretty much the entire 'extra legroom' seats open.  The in flight sales crew would not let you move there unless you paid them.  Add all the extra charges they tack on and fark them.    My only remaining local choice is Delta.  Instead we have changed to driving and extra 30 minutes and paying about 50% more in parking so we can fly Southwest.
 
2013-04-10 10:36:22 AM
US Airways was the worst.
 
2013-04-10 11:46:55 AM
Living in Houston, Continental was more or less my "go-to" airline for any travel.   After they merged with United, I was actually excited.  I liked United's Asian routes and destinations, and I liked Continental's service.

The routes stayed, but the service went downhill.  To the point where I *used* to be the highest tier frequent flier with Continental, and now my business has moved over to Delta.
 
2013-04-10 12:50:06 PM

JohDHJ: The routes stayed, but the service went downhill.  To the point where I *used* to be the highest tier frequent flier with Continental, and now my business has moved over to Delta.


Yeah, UAL's farking around with the frequent flyer programs pissed me off, too. Really liked Continental's service out of Houston as well; nowadays, it seems like the merger sort of diluted any positive feelings from any of the flight staff or gate agents.

Not sure about Delta, though, at least out of IAH. The last three times I tried to fly them from there all had some major Delta screwup associated with the trip.
 
2013-04-10 01:59:41 PM

cashdaddy: Not sure about Delta, though, at least out of IAH. The last three times I tried to fly them from there all had some major Delta screwup associated with the trip.


So, full disclosure:  The ONLY reason why I chose to try Delta after United failed to live up to expectations was because I used to live near Detroit.  DTW is a huge hub for Delta.

That being said, every bad experience I've ever had with Delta was when I transited through either ATL or JFK.  Transit through MSP or DTW, and everything went smoothly.  And honestly, in terms of amenities and airport layout, DTW is one of the best.

...So what I'm trying to say, I guess, is that with Delta, the experience is more airport dependent than staff dependent, whereas with United, the experience is entirely staff dependent.
 
2013-04-10 03:23:50 PM
Star Alliance would be somewhat tolerable if they kicked out United. As it stands today, fark Star Alliance. If I wanted to fly with United, I wouldn't have bought a ticket for Lufthansa now would I?

Nothing is more of a buzzkill than getting to the airport and realizing your flight is "operated by" United.
 
2013-04-10 04:00:41 PM
United is the worst for short haul flights, they can't get the planes turned around quickly enough to meet their schedule. Anything running between LAX/SFO/SEA after 4pm on a weekday, guaranteed to be seriously late.
 
2013-04-10 05:17:11 PM

MisterRonbo: United is the worst for short haul flights, they can't get the planes turned around quickly enough to meet their schedule. Anything running between LAX/SFO/SEA after 4pm on a weekday, guaranteed to be seriously late.


Great, I fly out of here on United in 2 weeks.
 
2013-04-10 06:20:37 PM
If you expect anything other than being shipped as and treated like pigs going to the slaughterhouse on any of the major U.S airlines then prepare to be disappointed.  For cross-country trips it still beats driving though.
 
2013-04-10 07:47:38 PM
JohDHJ:That being said, every bad experience I've ever had with Delta was when I transited through either ATL or JFK.  Transit through MSP or DTW, and everything went smoothly.  And honestly, in terms of amenities and airport layout, DTW is one of the best.
...So what I'm trying to say, I guess, is that with Delta, the experience is more airport dependent than staff dependent, whereas with United, the experience is entirely staff dependent.


Well, actually what you are saying is that Northwest and its staff are awesome, and Delta and it's moronic agents/staff are the death of the red tails.  I would rather fly on a friendly Minneapolis based airline anyday, vs the craphole Atlanta based Delta 'good ol boys' airline.
 
2013-04-10 08:39:40 PM

cefm: If you expect anything other than being shipped as and treated like pigs going to the slaughterhouse on any of the major U.S airlines then prepare to be disappointed.  For cross-country trips it still beats driving though.


JetBlue and Virgin are pretty nice.  I give JetBlue the edge because it's only $40 to upgrade to the extra legroom seat.
 
2013-04-10 09:32:34 PM

MisterRonbo: United is the worst for short haul flights, they can't get the planes turned around quickly enough to meet their schedule. Anything running between LAX/SFO/SEA after 4pm on a weekday, guaranteed to be seriously late.


Is this why I spent an extra four hours in Newark last November?  Had I known that it was going to be that long, I would have taken the train over to NYC.
 
2013-04-10 10:21:23 PM
Interestingly, I find United OK.  Continental was great and United sucked, combined they seem ok.  I fly over 100K miles per year on star alliance, having moved away from American because I find American to be horrendous and I basically refuse to fly them.
 
2013-04-11 12:17:51 AM
"If you understand the policy then you don't need my name".

Fark United.  The only reason I didn't leave the aircraft before we took off was because I didn't want a hysterical flight attendant interpreting my getting off the airplane as anything that could constitute calling security.    And that only pissed me off more.

The good news, you have job security at united.  They won't comment on anything, and they probably won't fire anyone for anything.
 
2013-04-11 01:38:23 AM

MrEricSir: Star Alliance would be somewhat tolerable if they kicked out United. As it stands today, fark Star Alliance. If I wanted to fly with United, I wouldn't have bought a ticket for Lufthansa now would I?

Nothing is more of a buzzkill than getting to the airport and realizing your flight is "operated by" United.


Came to this here to say this.  I want real service on my transatlantic flight, thanks.

The worst was one time where it said it was United and turned out to be operated by Continental.  Easily one of the worst flights I've ever been on.  The flight crew didn't have a single person on it that could speak German (the end destination for the flight).  Another passenger ended up helping translate for some German woman that was probably in her 80's.
 
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