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(Daily Mail)   "Yes, this is 911. House is on fire? Sucks to be you." Click   (dailymail.co.uk) divider line 99
    More: Asinine, Johnson County, moms, Cesar Chavez, San Pedro Sula  
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14251 clicks; posted to Main » on 01 Apr 2013 at 9:14 AM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-04-01 09:16:41 AM  
Red state problems
 
2013-04-01 09:20:15 AM  
At first I thought this could be because its some small ass town in the middle of bumfark Texas and it only has a volunteer fire department. But after Googling it, its a pretty damn decent sized place.
 
2013-04-01 09:21:42 AM  
cdn.hiphopwired.com
 
Well getup getgetgetdown.
 
2013-04-01 09:22:23 AM  
Thanks Obama!
 
2013-04-01 09:25:07 AM  
Oh, you bought a house in a place with lower, bootstrappier tax rates, and thought you could mooch off of your neighboring township who actually bothered to pay for fire fighters... good luck with those bootstraps.
 
2013-04-01 09:25:38 AM  
I sincerely hate the word "jurisdiction" when it comes to dealing with stuff like crime and emergencies.
 
2013-04-01 09:26:49 AM  
I bet they had guns, but no fire extinguishers.
 
/Got nothin'
//Nor actual facts
 
2013-04-01 09:27:02 AM  
A couple of thoughts, after following the link at the bottom of the article and watching the video:

1) 911 dispatchers have a lot going on when an incident like this is occurring. They don't have time to coddle every caller. I'm sorry that you think a dispatcher "shouldn't hang up on someone that's upset," sir, but it's actually a lot more important for the dispatcher to be talking to fire fighters than to your hysterical son. They can't have a conversation with every caller after the first one.

2) Time becomes distorted for people watching an emergency. A thirty minute response is not out of the ballpark for a rural volunteer department, though I suspect if we had the dispatch tapes we'd find that the fire department did not take 30 minutes to arrive.

3) Yes sir, they had written off your house. The roof was burning off the place, and they weren't going to stop it. I'd have gone inside that fire if people were trapped, otherwise I'm staying the hell out of your truss-roof, wood I-joist deathtrap. Lobbing water at it from the front yard until it goes out is the way to fight that one.
 
2013-04-01 09:27:22 AM  
You tell them someone is still inside, then tell them the truth when they show up so no firefighter is hurt trying to find no one.  Of course it really isn't any consolation if they do show up and just hose the house next door to protect their house.  chances are if you don't get them their when the fire is still small enough to be fought with a fire extinguisher, you are loosing most of the house.
 
2013-04-01 09:28:37 AM  
Help me out here: Is this one of those "Emergency services screwed up" situations or one of those "We bought a house in an unincorporated municipality with super low taxes and no services" situations, because my reaction to this will either be mild outrage or schadenfreude depending on the answer.
 
2013-04-01 09:30:31 AM  
Should have dialled the right number then:
 
0118999881999119725...3
 
2013-04-01 09:31:12 AM  
A 911 dispatcher, perhaps exhausted, perhaps in a bad mood, perhaps just poorly trained, just hung up the phone.  Work at a call center long enough and don't be surprised if it happens to you.
 
Of course, who in their right mind would do that at 911? 
 
Well, it's 911, so you have to assume that 80% of the calls are, "Hello, my names Davy, I learned how to use the phone yesterday" and "Is your refrigerator running?"
 
Hey, dispatcher was a fool, but they are people too.  And sometimes people are dicks, lazy or just apathetic.  Not always unjustifiably.
 
/PHEW: I'm just glad it's not another one of those, "You didn't pay for the optional, voluntary fire protection, so your house burnt down" articles.  Those are never fun.
 
2013-04-01 09:33:22 AM  
Or maybe just not let your house burn down like morons.
 
2013-04-01 09:34:20 AM  
Looks like it's a volunteer fire department, which means the volunteers have to first get from their homes to the (probably unmanned) fire station and then from there to the fire. The fire station that was just down the street from the homeowners is not necessarily the ones that the volunteers use or is even in the same county.
 
2013-04-01 09:36:07 AM  
No F.D. subscription? Call the wrong F.D.? Who knows? There are myriad factors that can result in longer response times. While their house may be close to the station, maybe the firefighters weren't. It can also involve engagement on other responses. Or equipment still being "out-of-service" from a prior response. (The hoses on the truck must be washed and neatly wound back in their place by hand, to allow for smooth unraveling at the next scene.) Or even because it's "8 PM on a Friday night". (Volunteer firefighters have lives too, you know. I was a volunteer for three years, back when we were still allowed to ride the tailboard. (1987-1990) We prided ourselves on our quick response times, but we also had to call in help from neighboring departments more than once.
 
2013-04-01 09:36:09 AM  
They're lucky this didn't happen in New York City. It's now against the law to call 911 in case of an emergency. Bloomberg is tough but fair.
 
2013-04-01 09:36:10 AM  

firefly212: Oh, you bought a house in a place with lower, bootstrappier tax rates, and thought you could mooch off of your neighboring township who actually bothered to pay for fire fighters... good luck with those bootstraps.

 
If these damned welfare queens had just worked harder this wouldn't have happened. We need to deregulate fire. A free market fire would have left stacks of hundred dollar bills instead of a smoldering pile of ash... which, BTW, is black just like 0booger and his gorilla bride. Coincidence? And why didn't these commie scumbags just stand their ground and shoot the fire dead? Oh that's right. Uncle Joe stole their Uzis.
 
Time to move to a non socialist country like Sweden.
 
2013-04-01 09:37:30 AM  

Tyrosine: Help me out here: Is this one of those "Emergency services screwed up" situations or one of those "We bought a house in an unincorporated municipality with super low taxes and no services" situations, because my reaction to this will either be mild outrage or schadenfreude depending on the answer.


It sure sounds like they were in the boonies, but it also sounds like 911 hung up on them, then the guy just assumed they were coming.  Waited and waited and waited as his house burnt down.  Called back, and then they finally sent people.
 
So, you know.  I don't blame the victim here, but honestly.... Who doesn't call back immediately upon disconnecting with 911, when your house is on fire?  Who just takes it as a given that, "the firefighters are on their way" when it isn't expressly said?
 
2013-04-01 09:38:34 AM  

here to help: firefly212: Oh, you bought a house in a place with lower, bootstrappier tax rates, and thought you could mooch off of your neighboring township who actually bothered to pay for fire fighters... good luck with those bootstraps.
 
If these damned welfare queens had just worked harder this wouldn't have happened. We need to deregulate fire. A free market fire would have left stacks of hundred dollar bills instead of a smoldering pile of ash... which, BTW, is black just like 0booger and his gorilla bride. Coincidence? And why didn't these commie scumbags just stand their ground and shoot the fire dead? Oh that's right. Uncle Joe stole their Uzis.
 
Time to move to a non socialist country like Sweden.


I haven't laughed that hard at a snark-post in farking years.
 
2013-04-01 09:38:42 AM  
There is something that confounds me about all of this...
 
Why do people insist on building dwellings out of flammable material?
 
2013-04-01 09:39:56 AM  
How are those low taxes working out now, Texas?  This is what happens when you cut your firefighting budget by 50%.  "Pray for rain" is not a proper firefighting technique.
 
2013-04-01 09:40:15 AM  

Robyr: I haven't laughed that hard at a snark-post in farking years.

 
;-)
 
/here to help
 
2013-04-01 09:40:24 AM  

firefly212: Oh, you bought a house in a place with lower, bootstrappier tax rates, and thought you could mooch off of your neighboring township who actually bothered to pay for fire fighters... good luck with those bootstraps.


This.
 
Admittedly, the taxes in my town are HIGH.  Very high.  But those taxes pay for services many people take for granted until they actually need them.
 
Our police only pull people over when they're doing something truly  dangerous, unlike the towns bordering ours, who will pull you over for any little reason they can find. 
 
My father had a stroke about three weeks ago.  The fire department and ambulance squad were sent.  The fire department got to our home in just a couple of minutes (felt like an eternity, but from the time mom hung up with 911 and the time I saw flashing lights heading toward our house, only 3 minutes had passed according to the clock).  The ambulance was just a minute behind them, and likely because they're a little further from our house.
 
You get what service you pay for.  You want lower taxes?  This is the price of lower taxes - volunteer servicemen (which I commend for their volunteer work - it's a hard job, and harder when you're not getting paid for it) that take longer to get there, since most are at home when late night calls come in.
 
That said, the 911 operator should be investigated, and possibly fired.  People panic in emergencies - 911 operators typically are trained to handle that.
 
2013-04-01 09:41:40 AM  
'They ended up hanging up on him because he was so upset.'
 
 
 I'm sorry, but I have to side with the dispatcher on this one.  She (most likely) notified emergency services, which is what her job is.  Once that's done, there's nothing else she can do.  Calling her and screaming in her ear to send help faster isn't going to help. 
 
If someone did that to me, I'm pretty sure I'd do the same thing.  Yes, emotions are high during a crisis, but that doesn't give you a free pass to be a prick.
 
2013-04-01 09:44:17 AM  

lack of warmth: You tell them someone is still inside, then tell them the truth when they show up so no firefighter is hurt trying to find no one.  Of course it really isn't any consolation if they do show up and just hose the house next door to protect their house.  chances are if you don't get them their when the fire is still small enough to be fought with a fire extinguisher, you are loosing most of the house.


Yeah? And when the fire engine creams a car at an intersection, killing someone, because you were telling the dispatcher that your baby was trapped when you knew no one was inside?

I've been in the fire service most of my adult life, as a volunteer in the suburbs and a career man in a city. I've never known fire fighters to drag their feet when something is burning.
 
2013-04-01 09:44:24 AM  
Strange, the town next door had to install speed bumps to slow down the fire engines.  Now some genius shows you just need a sociopath 911.
 
2013-04-01 09:45:29 AM  

seniorgato: Hey, dispatcher was a fool, but they are people too. And sometimes people are dicks, lazy or just apathetic. Not always unjustifiably.


I worked around dispatchers that fit every single one of those descriptions.  Most of them were combinations.  Except, you know, when the boss was actually in the office.
 
Knowing just how useless some of them were REALLY inspired me to get my act together and try to fireproof my residence as much as possible.   Thankfully the actual firefighters were farggin' top notch.
 
GBB
2013-04-01 09:50:50 AM  
I'm willing to bet that the son's 911 call was mostly a profanity filled tirade and he was hung up apon appropriately.
 
2013-04-01 09:54:00 AM  

lizyrd: I've been in the fire service most of my adult life, as a volunteer in the suburbs and a career man in a city. I've never known fire fighters to drag their feet when something is burning.


This. It's an unspoken fact that one firefighter never asks another why he or she joined, for the answer is always the same: "It makes my mental dick hard." I've left great dinners, expensive dinners, entertaining movies, even sexytimes with the ol' lady when the beeper went off.
 
2013-04-01 09:54:35 AM  

Tyrosine: Help me out here: Is this one of those "Emergency services screwed up" situations or one of those "We bought a house in an unincorporated municipality with super low taxes and no services" situations, because my reaction to this will either be mild outrage or schadenfreude depending on the answer.


I was hoping the news would have clarified this, as they have in other situations, but then this is the Daily Fail, a conservative tabloid/news hybrid out of England.
 

theresnothinglft: Why do people insist on building dwellings out of flammable material?


Snark aside, I'm pretty impressed with the brick facade of that house remaining upright.
 
2013-04-01 09:57:01 AM  
This happened to me last summer when I called about domestic violence happening at the neighbors next door. I was put on hold. When he came back I said to operator "Look fella I know this is a stressful job but think of our situation. Would you like to be put on hold while hearing a guy beat his guy's wife over something as having chicken helper for dinner? Now get the cops over to {insert address here} And get it over here now cause if she dies I'm as sure as fark gonna be telling the local news one of the reasons why a mother of 2 is 6 feet under,"
 
2013-04-01 09:58:27 AM  

GBB: I'm willing to bet that the son's 911 call was mostly a profanity filled tirade and he was hung up apon appropriately.


Doesn't matter.  When I worked 911 many years ago we were trained to use if/then logic on abusive or uncontrollable callers.  "If you don't calm down and tell me your address, I won't know where to send the ambulance," that kind of stuff.  If that didn't work, we generally had E911 with the caller's address (this was so long ago that cell phones weren't omnipresent, though I doubt the training has changed) and they'd get a visit from a LEO along with the ambulance.
 
2013-04-01 10:03:29 AM  

HAMMERTOE: Call the wrong F.D.?


The person calling 911 has no control over where the call goes.
 
It sounds like these people had no fire department--the firehouse that responded was another jurisdiction.
 
2013-04-01 10:06:04 AM  

theresnothinglft: There is something that confounds me about all of this...
 
Why do people insist on building dwellings out of flammable material?


it looks like the walls of the house are brick - and still intact.
 
2013-04-01 10:06:19 AM  

BitwiseShift: Strange, the town next door had to install speed bumps to slow down the fire engines.  Now some genius shows you just need a sociopath 911.


I doubt that.  It's common around here at least for the speed bumps to not go all the way across the street.  I bet you'll find they are less wide than the very wide wheel base of a fire truck.
 
2013-04-01 10:07:06 AM  

Jack's Smirking Revenge: GBB: I'm willing to bet that the son's 911 call was mostly a profanity filled tirade and he was hung up apon appropriately.

Doesn't matter.  When I worked 911 many years ago we were trained to use if/then logic on abusive or uncontrollable callers.  "If you don't calm down and tell me your address, I won't know where to send the ambulance," that kind of stuff.  If that didn't work, we generally had E911 with the caller's address (this was so long ago that cell phones weren't omnipresent, though I doubt the training has changed) and they'd get a visit from a LEO along with the ambulance.


Right, but the son was hung up on as a secondary caller. They didn't hang up on the initial call. The dispatcher had all the information. The son called again, probably with a "where the fark are you" type question. How long do you engage multiple callers before you start saying "You calling about the fire on Green Street? They're on their way" and hanging up? You have other things to do, in this case including calling the next county over for mutual aid.
 
2013-04-01 10:07:31 AM  

Jack's Smirking Revenge: GBB: I'm willing to bet that the son's 911 call was mostly a profanity filled tirade and he was hung up apon appropriately.

Doesn't matter.  When I worked 911 many years ago we were trained to use if/then logic on abusive or uncontrollable callers.  "If you don't calm down and tell me your address, I won't know where to send the ambulance," that kind of stuff.  If that didn't work, we generally had E911 with the caller's address (this was so long ago that cell phones weren't omnipresent, though I doubt the training has changed) and they'd get a visit from a LEO along with the ambulance.


Since this is Texas, and the article was unclear, I'd also be willing to bet this was a municipality where they laid off a bunch of their 911 operators because, "hey, we can lower taxes."  They might have had some newbie or fully untrained schlub running the phones that night.
 
2013-04-01 10:07:42 AM  

seniorgato: It sure sounds like they were in the boonies, but it also sounds like 911 hung up on them, then the guy just assumed they were coming. Waited and waited and waited as his house burnt down. Called back, and then they finally sent people.


they called three times.
 
first time 'hey, house is on fire'
no one comes
second time 'WTFOMGBBQ where are you?'
{{click}}
third time 'hey, house is still on fire'
fire department sent
 
2013-04-01 10:08:23 AM  

cman: At first I thought this could be because its some small ass town in the middle of bumfark Texas and it only has a volunteer fire department. But after Googling it, its a pretty damn decent sized place.


Not only that, but:

"To add insult to injury, the Mansfield Fire Department is only two miles from their home, where a fire hydrant is set up in the front yard."

I could WALK two miles in half an hour.

/not carrying a hose, though
 
2013-04-01 10:09:52 AM  
aren't most people that call 911 upset?  seems like the kind of call center that gets a lot of hysterical calls.  if it is a true emergency, the calm caller would be the exception, not the rule???
 
2013-04-01 10:10:44 AM  

alice_600: This happened to me last summer when I called about domestic violence happening at the neighbors next door. I was put on hold. When he came back I said to operator "Look fella I know this is a stressful job but think of our situation. Would you like to be put on hold while hearing a guy beat his guy's wife over something as having chicken helper for dinner? Now get the cops over to {insert address here} And get it over here now cause if she dies I'm as sure as fark gonna be telling the local news one of the reasons why a mother of 2 is 6 feet under,"

 
A few years back one of my tenants (a victim of domestic violence) let her ex-boyfriend / abuser know her new address so he could visit his kid (rather than do the "supervised" visits through CAS like he was supposed to). I'm not sure how the fight started but apparently he was walking for his car and they were exchanging parting shots when he flipped, smashed the front window, climbed into the living room and held is kid hostage with a knife pressed against her throat: Took the police 25 minutes to arrive.
 
2013-04-01 10:12:51 AM  

fredklein: cman: At first I thought this could be because its some small ass town in the middle of bumfark Texas and it only has a volunteer fire department. But after Googling it, its a pretty damn decent sized place.

Not only that, but:

"To add insult to injury, the Mansfield Fire Department is only two miles from their home, where a fire hydrant is set up in the front yard."

I could WALK two miles in half an hour.

/not carrying a hose, though


You could, I am sure.  But if you read the article, the fire department that was two miles away was not in the same municipality as the burning house.  Mutual aid is not the same as auto-dispatch.  There could have been a delay before the department 2 miles away was even aware of the fire.  It is more than likely that the Mansfield department was not even aware of the fire for most of the delay.
 
2013-04-01 10:14:28 AM  

Charlie Chingas: Thanks Obama!

 
That pretty much sums up the comments on the local paper's website.
 
2013-04-01 10:16:09 AM  

Capt. Sparkles: I sincerely hate the word "jurisdiction" when it comes to dealing with stuff like crime and emergencies.

 
But it is comic when county goes private with fire protection and when the boot-strappy homeowner decides he doesn't need to pay fo said fire protection.
 
2013-04-01 10:16:59 AM  

fredklein: "To add insult to injury, the Mansfield Fire Department is only two miles from their home, where a fire hydrant is set up in the front yard."


Again, this seems really insulting to the homeowner, but some actual journalism could have cleared things up:  "Who was in what fire station when the call came in, where did they have to go to/from to respond, and how is fire service designed to cover this area?"
 
Was the Mansfield FD unmanned?  Was it another FD that had to move assets, or on-call guys that had to drive in?  Is there a subscription service in their area?
 
Note to self and others: make sure you HAVE fire service today!
 
2013-04-01 10:17:22 AM  

fredklein: cman: At first I thought this could be because its some small ass town in the middle of bumfark Texas and it only has a volunteer fire department. But after Googling it, its a pretty damn decent sized place.

 
Not only that, but:
 
"To add insult to injury, the Mansfield Fire Department is only two miles from their home, where a fire hydrant is set up in the front yard."
 
I could WALK two miles in half an hour.
 
/not carrying a hose, though
 
Except, their house was in a completely different county and not within the city limit in any case. The Mansfield Fire Department had no jurisdiction. These idiots probably hated paying taxes so much that they bought that house in a lower tax area, thinking they'd never need the fire department.
 
You get what you pay for, in this case, they didn't get what they didn't pay for. They have no right to complain.
 
GBB
2013-04-01 10:18:17 AM  

Jack's Smirking Revenge: GBB: I'm willing to bet that the son's 911 call was mostly a profanity filled tirade and he was hung up apon appropriately.

Doesn't matter.  When I worked 911 many years ago we were trained to use if/then logic on abusive or uncontrollable callers.  "If you don't calm down and tell me your address, I won't know where to send the ambulance," that kind of stuff.  If that didn't work, we generally had E911 with the caller's address (this was so long ago that cell phones weren't omnipresent, though I doubt the training has changed) and they'd get a visit from a LEO along with the ambulance.


I currently work 911.  If they already had the address and caller had no new information to report aside from they way they feel about their situation and take it out on the dispatcher using inappropriate language, then the call taker should have the right to disconnect.
 
The son is the one that was hung up apon and he was the 2nd caller for the situation.
 
2013-04-01 10:19:53 AM  

Deathfrogg: fredklein: cman: At first I thought this could be because its some small ass town in the middle of bumfark Texas and it only has a volunteer fire department. But after Googling it, its a pretty damn decent sized place.
 
Not only that, but:
 
"To add insult to injury, the Mansfield Fire Department is only two miles from their home, where a fire hydrant is set up in the front yard."
 
I could WALK two miles in half an hour.
 
/not carrying a hose, though
 
Except, their house was in a completely different county and not within the city limit in any case. The Mansfield Fire Department had no jurisdiction. These idiots probably hated paying taxes so much that they bought that house in a lower tax area, thinking they'd never need the fire department.
 
You get what you pay for, in this case, they didn't get what they didn't pay for. They have no right to complain.


The article did specify that Mansfield responded on a mutual aid agreement, which implies that Johnson county did have an FD of some sort.  I looked at the map and can tell you that they are pretty far out in the boonies, each FD likely only has one station and a handful of apparatus.
 
2013-04-01 10:24:04 AM  

MycroftHolme: the fire department that wa two mile away wa not in the ame municipality a the burning houe.


Excue, excue.

I your twenty-even B troke ix filled out properly?
 
2013-04-01 10:25:18 AM  

MycroftHolmes: The article did specify that Mansfield responded on a mutual aid agreement, which implies that Johnson county did have an FD of some sort. I looked at the map and can tell you that they are pretty far out in the boonies, each FD likely only has one station and a handful of apparatus.


The Venus FD, per their own website, is a volunteer-only station covering 75 square miles of Johnson County with a staff of 19.  It seems odd that Mansfield was still the first to respond.
 
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