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(The Consumerist)   Store upset at customers using it as a showroom is now charging a $5 "Just Looking" fee, which surely won't backfire   (consumerist.com) divider line 128
    More: Fail, fees  
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20560 clicks; posted to Main » on 25 Mar 2013 at 8:07 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-03-25 07:01:53 PM
short that companies stock!!
 
2013-03-25 07:14:18 PM
Just try charging me as I'm leaving the store. I'd really like to see what I'd be charged with for refusing.
 
2013-03-25 08:11:10 PM
$5 fee added onto the sale of whatever the customer bought.  Ahh, yah, brilliant move.  Because your know its the ones buying from you that...oh nevermind obscure store of whatever, go out of business already.
 
2013-03-25 08:11:44 PM
Interesting idea ... really really really stupid, but interesting.
 
2013-03-25 08:11:54 PM
So they're charging for admission?

Is there free parking or do I take the shuttle?
 
2013-03-25 08:13:29 PM
But but but... job creators!

I'll be it sucks to work there.
 
2013-03-25 08:15:01 PM
Store closes in 5..4..3..
 
2013-03-25 08:16:50 PM
plus we have products simply not available anywhere else.

If that's the case then they should have no problem with showrooming.


BumpInTheNight: $5 fee added onto the sale of whatever the customer bought.  Ahh, yah, brilliant move.  Because your know its the ones buying from you that...oh nevermind obscure store of whatever, go out of business already.


You wanna know how I know you didn't read TFA?
 
2013-03-25 08:17:28 PM

BumpInTheNight: $5 fee added onto the sale of whatever the customer bought.  Ahh, yah, brilliant move.  Because your know its the ones buying from you that...oh nevermind obscure store of whatever, go out of business already.


No, they charge you a $5 cover to walk into the store. They subtract the $5 back out of the ticket price for anything you buy.

So, obviously, don't walk into the store and save yourself the $5.
 
2013-03-25 08:17:46 PM
This is precisely why I stopped shopping at Fawlty Electronics.
 
2013-03-25 08:18:14 PM

BumpInTheNight: $5 fee added onto the sale of whatever the customer bought.  Ahh, yah, brilliant move.  Because your know its the ones buying from you that...oh nevermind obscure store of whatever, go out of business already.


No, sounds like they're charging $5 when you walk in the door and then taking it off your bill when you buy something. The article's a little short on exact details though.

I'm not really sure what goods a 'specialty foods' store would have that you'd be interested in groping in-person before making a decision about buying it online. Are you going to be able to tell by looking at this particular package of cursed bones that it's 20% tastier than a competitor's? Product research is part of the reason you go to an online store to begin with, so you can read reviews from other buyers.
 
2013-03-25 08:18:29 PM

BumpInTheNight: $5 fee added onto the sale of whatever the customer bought.  Ahh, yah, brilliant move.  Because your know its the ones buying from you that...oh nevermind obscure store of whatever, go out of business already.


That's not the way I read it.
 
2013-03-25 08:19:57 PM
I used to work retail, we tried to be nice to our customers. When someone was looking at something we'd offer to demonstrate it which often used some sort of consumable.

A couple came in, asked to see a demonstration of a food vacuum sealer, I happily did so. I tried one of those "closing lines" corporate was always pushing on us. They came back with "Oh, we're getting it at Walmart, it's $10 cheaper.". I was floored. Clearly it's cheaper there, they're not spending a dollar on the bag I used, or $4 on the time I spent showing it to you.

So we started charging.. No wait. We didn't.

We kept offering the best experience we could to our customers, giving them honest advice, and looking for new ways to showcase our products.
 
2013-03-25 08:20:53 PM
Nobody carries cash anymore.  Are they really going to be stopping everybody and making them run their credit/debit cards and wasting three to five minutes just for the joy of then doing it again on the way out?  Genius!
 
Skr
2013-03-25 08:22:56 PM
What a horrible way to go about things. Something like this would put a damper on spur of the moment window shopping.
 
2013-03-25 08:24:58 PM
How does the store come out ahead in this? No one is going to pay $5 to buy nothing, so it's not that. They can either turn away the showroomers or let them in and have them make the store look busy and popular and maybe see something they want to buy then and there.
 
2013-03-25 08:27:07 PM
This seems like a great way to keep potential customers from spontaneously buying things, which is great if you don't need to sell things.
 
2013-03-25 08:27:19 PM
This makes me laugh.  Visited my family in PA and went to a bagel place which quite possibly was the most unfriendly joint ever been in.  There were signs everywhere reminding you that coffee refills, letting kids on chairs, credit cards, and loitering where expressly forbidden.  But to give the place that happy warm feeling, there was a jolly, Happy Easter poster above the sign telling you that BATHROOMS ARE FOR PAYING CUSTOMERS ONLY!!!
 
2013-03-25 08:28:03 PM

pktloss: I used to work retail, we tried to be nice to our customers. When someone was looking at something we'd offer to demonstrate it which often used some sort of consumable.

A couple came in, asked to see a demonstration of a food vacuum sealer, I happily did so. I tried one of those "closing lines" corporate was always pushing on us. They came back with "Oh, we're getting it at Walmart, it's $10 cheaper.". I was floored. Clearly it's cheaper there, they're not spending a dollar on the bag I used, or $4 on the time I spent showing it to you.

So we started charging.. No wait. We didn't.

We kept offering the best experience we could to our customers, giving them honest advice, and looking for new ways to showcase our products.



As a customer you would have my business for anything I needed that you carried.  Before the Earth cooled I used to work in a book store and knew if it was cheaper somewhere else and tell the customer.  Most people would appreciate it and ended up always shopping at our store because they knew we weren't trying to screw them over.  Of course some would bolt, but most became loyal customers.
 
2013-03-25 08:28:51 PM

Skr: What a horrible way to go about things. Something like this would put a damper on spur of the moment window shopping.


They're gonna need a bigger window, actually.
 
xcv
2013-03-25 08:29:14 PM

pktloss: I used to work retail, we tried to be nice to our customers. When someone was looking at something we'd offer to demonstrate it which often used some sort of consumable.

A couple came in, asked to see a demonstration of a food vacuum sealer, I happily did so. I tried one of those "closing lines" corporate was always pushing on us. They came back with "Oh, we're getting it at Walmart, it's $10 cheaper.". I was floored. Clearly it's cheaper there, they're not spending a dollar on the bag I used, or $4 on the time I spent showing it to you.

So we started charging.. No wait. We didn't.

We kept offering the best experience we could to our customers, giving them honest advice, and looking for new ways to showcase our products.


That's the problem with stores offering the same products as Wal-Mart, they force manufacturers into special production lines using cheaper materials and typical Wal-Mart quality assurance.
 
2013-03-25 08:30:28 PM
i.chzbgr.com
 
2013-03-25 08:30:58 PM
I can only assume that this "specialty foods" store has a deeply devoted customer base that will keep shopping there because nobody else has organic free-range kale that's anywhere near as good.  Because of this extant customer base, the store doesn't care about adding new customers.  Ever.

Must be nice.
 
2013-03-25 08:32:29 PM

CaptSacto: Just try charging me as I'm leaving the store. I'd really like to see what I'd be charged with for refusing.


I think I would especially enjoy the part of the conversation where they threaten to call the police if I refuse to pay.  "Yes, please do call the police.  I'm sure they'd be delighted to hear you're trying to charge me money because I've chosen not to purchase anything here."
 
2013-03-25 08:34:19 PM

CaptSacto: Just try charging me as I'm leaving the store. I'd really like to see what I'd be charged with for refusing.


I imagine since it is a food store that they allow people to try a wide variety of their materials. Since obviously "trying" food isn't like trying the TV at best buy (hopefully) they must feel like they are giving away a lot of free food to people who don't intend on buying. so if I read this correctly, if you want to try some product, you need to give them 5 bucks. if you then buy something, they deduct that. basically, they are just charging for samples, which isn't nearly as offensive an idea as the headline seems to want it to be.
 
2013-03-25 08:34:34 PM
so they don't have what I went in for?
 
2013-03-25 08:35:24 PM
i218.photobucket.com
 
2013-03-25 08:35:58 PM
Next thing someone with charge $5 to look in the back room of a website.

/Oh, wait...
 
2013-03-25 08:36:12 PM
It's a celiac supply store, so it's sure to backfire.
 
2013-03-25 08:36:16 PM

Syrrh: I'm not really sure what goods a 'specialty foods' store would have that you'd be interested in groping in-person before making a decision about buying it online. Are you going to be able to tell by looking at this particular package of cursed bones that it's 20% tastier than a competitor's? Product research is part of the reason you go to an online store to begin with, so you can read reviews from other buyers.


I clicked through to the pics posted on reddit. Place sells foods for diabetics and people with celiac disease. So they might just get away with this.  Their target market is already used to eating shiat.
 
2013-03-25 08:37:00 PM

Incontinent_dog_and_monkey_rodeo: Nobody carries cash anymore.  Are they really going to be stopping everybody and making them run their credit/debit cards and wasting three to five minutes just for the joy of then doing it again on the way out?  Genius!


you and so many other Farkers make "who uses cash these days!" type comments which are farking ridiculous. millions of people exchange millions of dollars daily in transactions across america. checkbooks are still in use as well. people are still reading newspapers too, although some folks like to pretend they don't know what they are. please quit being a TV commercial, you're making an ass of yourself.
 
2013-03-25 08:39:17 PM

tlchwi02: CaptSacto: Just try charging me as I'm leaving the store. I'd really like to see what I'd be charged with for refusing.

I imagine since it is a food store that they allow people to try a wide variety of their materials. Since obviously "trying" food isn't like trying the TV at best buy (hopefully) they must feel like they are giving away a lot of free food to people who don't intend on buying. so if I read this correctly, if you want to try some product, you need to give them 5 bucks. if you then buy something, they deduct that. basically, they are just charging for samples, which isn't nearly as offensive an idea as the headline seems to want it to be.


Then charge for the samples.
 
2013-03-25 08:39:22 PM

namegoeshere: BumpInTheNight: $5 fee added onto the sale of whatever the customer bought.  Ahh, yah, brilliant move.  Because your know its the ones buying from you that...oh nevermind obscure store of whatever, go out of business already.

No, they charge you a $5 cover to walk into the store. They subtract the $5 back out of the ticket price for anything you buy.

So, obviously, don't walk into the store and save yourself the $5.


I don't see how you can demand $5 at the door before allowing them to walk in.  People will just walk away.  The accounting alone of $5 refunds would be annoying.

Clearly you can't demand $5 to LEAVE.  People would just leave.
 
2013-03-25 08:39:34 PM

tlchwi02: CaptSacto: Just try charging me as I'm leaving the store. I'd really like to see what I'd be charged with for refusing.

I imagine since it is a food store that they allow people to try a wide variety of their materials. Since obviously "trying" food isn't like trying the TV at best buy (hopefully) they must feel like they are giving away a lot of free food to people who don't intend on buying. so if I read this correctly, if you want to try some product, you need to give them 5 bucks. if you then buy something, they deduct that. basically, they are just charging for samples, which isn't nearly as offensive an idea as the headline seems to want it to be.


So set up a $5 sample buffet and phrase your sign accordingly.  This is inept.
 
2013-03-25 08:40:13 PM
even the farking website must have a fee to view, because it locked up my comp while trying to view it
 
2013-03-25 08:40:36 PM
As of 3/25...One Heimlich maneuver per customer per day....Thank You.
 
2013-03-25 08:40:47 PM
I can see the first argument: someone picks up a can of a product, looks at it and sets it down, deciding that they don't want it after all. Customer then checks out and sees the $5 fee; cashier says they were showrooming the product that they decided against purchasing, an ideological suit follows.

I wonder how they will treat people who don't buy anything at all? I would love to walk around that store, taking my sweet time and carrying an empty basket, and then walk out without buying anything. I am sure that they would have a field day with that.
 
2013-03-25 08:42:42 PM
I'd like to do this.

The store I worked at shut down about 6 years ago and became an "Internet only" store. We basically closed the retail floor down, put shelves there, and thats that. Assholes *every* day would come in, look around, and then buy it online, sometimes off our own store.

Since we're already closed, charging 5 dollars just to walk in would work out for everyone. We're inclined to open the storefront and deal with dipshiats, customers can fondle our product and still buy it online with minimal headache for us, and the guy actually buying retail won't notice a difference.
 
2013-03-25 08:43:31 PM

Bob_Laublaw: This is precisely why I stopped shopping at Fawlty Electronics.


I said I came here to check the prices on a WALDORF SALAD!
 
2013-03-25 08:43:32 PM
Ah Australia, this makes sense. MS and Adobe just finished telling the federal government that they would put whatever hike they want on their software and everyone would still fall over themselves to give them money. Unless you're an extremely high-end store and have customers by the shorts, this move will only chase away people.

Granted Australian retailers are (most of the time) at the mercy of distributors; this strategy of picking a fight with the base of potential customers is just laughable. Can't wait for the rant from the owner in 6 months because the store went out of business because of "everything other than the owner's stupidity".
 
2013-03-25 08:45:06 PM
Dumbest damned idea EVER!
 
2013-03-25 08:46:00 PM
OK, putting aside the knee jerk reaction most of us would have, not paying, walking away, I have a couple questions.
1.  If I stop by with my wife and 5 year old in tow, is that $15 to walk in?
2.  If you don't have what I am looking for, do I get my $5 back?

but again, it would never get that far.  I'd walk away when shaken down for the money.
 
2013-03-25 08:48:10 PM
Why not just take $5 off the purchase price if they DO buy the product there?
 
2013-03-25 08:48:22 PM
Holy crap, I used to live 3 blocks from there. I'll have to swing past sometime soon and pay $5 bucks to tell them off.
 
2013-03-25 08:50:26 PM
Also - storeowners: if you've got people looking to buy your product and they're your store with cash and holding the freaking item in their hands then the sale is yours to lose.

Yes, Australia = screwed by distributors, but maybe it's time to put a little more effort into what you're doing instead of putting stock on a shelf and yelling "Why aren't you assholes buying from me".

Seriously, computer part stores I go to are packed because even though they're more expensive than buying online their service and inventory management more than makes up the difference.
 
2013-03-25 08:52:56 PM
Whats their return policy..., look aroung and buy product in store, go home and buy cheaper online then return to store.  HAHAHHAHA
 
2013-03-25 08:52:57 PM
anyone else tempted to get the blind peoples association annual trip to schedule in a shopping spree at the store?
 
2013-03-25 08:55:52 PM

tlchwi02: I imagine since it is a food store that they allow people to try a wide variety of their materials...basically, they are just charging for samples, which isn't nearly as offensive an idea as the headline seems to want it to be.


You imagine wrong.  Read the sign again.  The $5.00 is a cover fee to enter the store.
 
2013-03-25 08:58:26 PM

BarkingUnicorn: Place sells foods for diabetics and people with celiac disease.


So  - meat, dairy, veggies and sugar substitutes? Yeah, you can't get that anywhere else.
 
2013-03-25 08:59:29 PM
The fee for kids would be $3.50.

www.nswiki.net
 
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