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(The Consumerist)   "Dear Consumerist, I never thought it could happen to anyone, but...I had a positive experience at Best Buy"   (consumerist.com) divider line 79
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4678 clicks; posted to Business » on 18 Mar 2013 at 10:40 AM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-03-18 10:38:46 AM
I did too. Went there last week prepared to quibble over the online price match (tigerdirect) and all I had to do is mention the price, they went online to verify and no problem at all. It was $30 too. I imagine that could come to bite them at some point.
 
2013-03-18 10:43:25 AM
I got a cheap tv, cheap hdmi cables and a router, and correct and friendly technical advice. IMHO they could have helped me load the tv in my car, but it was light enough so no biggie.
 
2013-03-18 10:50:23 AM
I needed a 30 ft VGA cable. Monoprice has them for $10, but I was next to a Best Buy on Saturday, so I took a look there. They have 10 footers for $35, and the clerk suggested I buy three of them. Thanks, Obama.
 
2013-03-18 10:53:54 AM
It must depend on the store. The nearest Best Buy to me was a shiathole. They probably cleaned up since that time I pooped on the Geek Squad desk, though. Probably.
 
2013-03-18 10:56:18 AM
Mrytle Beach, SC

Thats all you need to know right there, locations with higher theft are harder to deal with returns.

Best buy is fine at most locations or the person has an Fing clue what they are doing, problems arise when dumbasses go in there and act like the idiots they are.
 
2013-03-18 11:01:03 AM
Never had any problems with the Best Buy we go to. Staff is always friendly and helpful without being pushy.
 
2013-03-18 11:04:51 AM
One upside to a down economy; people with actual technical knowledge are forced to take jobs at Best Buy!

Also, stopped clocks.
 
2013-03-18 11:12:06 AM

OregonVet: I did too. Went there last week prepared to quibble over the online price match (tigerdirect) and all I had to do is mention the price, they went online to verify and no problem at all. It was $30 too. I imagine that could come to bite them at some point.


Fry's has been matching internet prices for years, and it's hurt them none.
 
2013-03-18 11:12:30 AM

Theaetetus: I needed a 30 ft VGA cable. Monoprice has them for $10, but I was next to a Best Buy on Saturday, so I took a look there. They have 10 footers for $35, and the clerk suggested I buy three of them. Thanks, Obama.


Yikes, will you need a repeater over that length?  I did an interesting project for a former employer years ago and we used these little converter boxes for VGA to CAT5 and back to VGA after lengths of 120-140 feet.  Worked great and increased visibility to the plant workers.  If it doesn't work you might look into "video over CAT5"
 
2013-03-18 11:18:47 AM

bhcompy: Fry's has been matching internet prices for years, and it's hurt them none.


I've never been to Fry's but around here BestBuy is like the old CircuitCity stores in a number of ways. I question if they'll make it in the long run.
 
2013-03-18 11:34:29 AM

JonZoidberg: Theaetetus: I needed a 30 ft VGA cable. Monoprice has them for $10, but I was next to a Best Buy on Saturday, so I took a look there. They have 10 footers for $35, and the clerk suggested I buy three of them. Thanks, Obama.

Yikes, will you need a repeater over that length?  I did an interesting project for a former employer years ago and we used these little converter boxes for VGA to CAT5 and back to VGA after lengths of 120-140 feet.  Worked great and increased visibility to the plant workers.  If it doesn't work you might look into "video over CAT5"


30 feet is fine. Over 100, you definitely need a repeater, but you're also talking about a hundred bucks or so. This is just to extend a touch screen monitor into my kitchen.
 
2013-03-18 11:39:10 AM
I know it's fashionable to rip on Best Buy, but when I went to customer service regarding a non-working Kindle, they asked: "what do you want to do?" and I said, "give me a different one," and they said "okay."  Took about 60 seconds.
 
2013-03-18 11:40:44 AM
I've gotten burned a few times getting re-packaged used stuff sold as new. Not at Best Buy though.  Now when I buy something like that, I open the boxes in the store to check it before I leave.
 
2013-03-18 11:40:45 AM
I got a great deal on Monster Cables. They were only $80 for 6 ft.  You can really hear the sonic clarity in Bieber's voice.  Rihanna's autotune never sounded better!
 
2013-03-18 11:52:25 AM

OregonVet: I did too. Went there last week prepared to quibble over the online price match (tigerdirect) and all I had to do is mention the price, they went online to verify and no problem at all. It was $30 too. I imagine that could come to bite them at some point.


+1.  Except in my case it was the website listed a PC for $90.00 under what the floor price was. (happens all the time up here.)  Showed the sales-guy the website and was good to go.

Home Depot - on the other hand...

/f**kers
 
2013-03-18 11:52:43 AM
Next thing you know I'm supposed to believe those Penthouse letters.
 
2013-03-18 11:53:24 AM
If you do a bit of research it's actually OK. Never had a problem with returns, refunds, or exchanges. Even bad places have a few good people working for them.
 
2013-03-18 12:00:09 PM
I got my monitor off bestbuy.com for $10 less than newegg and it had free shipping. Plus, it arrived in 2 days instead of the 3-8 business days they estimated.
 
2013-03-18 12:10:05 PM
Buyer Beware!


Newegg is the Place.  unless you want to physically touch before you buy.
 
2013-03-18 12:10:25 PM
I've always had good luck with Best Buy.  Many times I didn't get things from them based on price, but when I did, nothing wrong ever happened.

/Never understood the hate--maybe my local store is pretty good compared to others.
 
2013-03-18 12:10:46 PM

LadySusan: I got a cheap tv, cheap hdmi cables and a router, and correct and friendly technical advice. IMHO they could have helped me load the tv in my car, but it was light enough so no biggie.



ain't Equality a bummer?
 
2013-03-18 12:12:51 PM

Shazam999: Next thing you know I'm supposed to believe those Penthouse letters.


Dear Penthouse: I never thought I would happen to me on Indian Public Transit, but...
 
2013-03-18 12:13:46 PM
I've never had a problem with them.  The sales people have been pretty good, and I've been in Best Buys for stuff all over the country (it's the easiest place to get spare computer and network parts when shiat blows up at a customer site and you needed it yesterday and can't wait for NewEgg or corporate to deliver it overnight).

But then again, I don't use Geek Squad.
 
2013-03-18 12:13:48 PM
Best Buy can afford to sell below costs, because they have the Geek (Gimp) Squad to go out and clean your windows PC of malware, viruses, etc. and then charge you out the ass for it because you don't know how easy and secure (and Free) Linux is to install over your broken windows partition.

sad.  i used to love windows.  used to.
 
2013-03-18 12:19:22 PM
I'm sure the customer is very happy with the MONSTER cables they sold him.
 
2013-03-18 12:19:29 PM

bhcompy: OregonVet: I did too. Went there last week prepared to quibble over the online price match (tigerdirect) and all I had to do is mention the price, they went online to verify and no problem at all. It was $30 too. I imagine that could come to bite them at some point.

Fry's has been matching internet prices for years, and it's hurt them none.


I've noticed Fry's has started bumping their prices up ever so slightly, though.  And the look on some of the salespeople's faces when you use your tablet to show them internet prices is one of wonder at your sorcery.  It's like they've never heard of data-plans or mobile hotspots.

They look at you like the cheapass you are when you use the price matching to pay less than a buck for a 3ft CAT6 cable, though.
 
2013-03-18 12:22:20 PM
+1 I used to hate these stores. I typically do my research ahead of time, so I know what I'm looking for when I go in and what I want to see to make my decision. I don't need some pimply 18-year-old trying to tell me why I should buy this or that.

But, to me, at least in my area, Best Buy has really turned a corner. They always smile and just ask if they can help instead of pushing, they never argue over returns or price matches, and they actually act like they care if you're happy with the service.

Other than the fact that their prices are still too steep, they're actually a pleasant store to be in most of the time.
 
2013-03-18 12:23:22 PM
Before everyone gets all happy, feel good, warm and fuzzy feeling..................


we all have to remember that in America, the customer always cums first.  then the business guy pounding his ass cums.

its one big cumfest, i tell you!
 
2013-03-18 12:26:13 PM
Whoa, whoa whoa whoa.  This thread is creeping me out man.  If I see one later this afternoon professing love for EA's Origin service and favourable reviews of their decision to modernize SimCity's core mechanics that's it I'm stocking up on guns & ammo then barricading myself in the basement.  Clearly we are at end times people, end times.

/best buy is useful for their TVs and laptops during heavy sales, at least in Canada as far as I can find
 
2013-03-18 12:27:12 PM
Fap.
 
2013-03-18 12:32:47 PM

BumpInTheNight: Whoa, whoa whoa whoa.  This thread is creeping me out man.  If I see one later this afternoon professing love for EA's Origin service and favourable reviews of their decision to modernize SimCity's core mechanics that's it I'm stocking up on guns & ammo then barricading myself in the basement.  Clearly we are at end times people, end times.

/best buy is useful for their TVs and laptops during heavy sales, at least in Canada as far as I can find


Well then you should know you've four days to get ready. Not that it will help. 322
 
2013-03-18 12:35:52 PM
CSB: I stopped in a Best Buy once and all I wanted was a Coke.  So I walked in, stood in line, grabbed a Coke from the cooler.  Went up to pay for it, and the lady says "That'll be $1.59."  I handed her two dollars, and she handed me back 41 cents.  I went outside, opened it, and drank it.  Awesome!
 
2013-03-18 12:36:54 PM
I have also never had a problem with Best Buy.  Normally only go there when I just don't want yo wait for something to be shipped.  Just picked up a 24 inch monitor for less than I would have got it from at Newegg and did not have to wait a few days to get it.  Since I had the impulse to get it on a Friday afternoon.
 
2013-03-18 12:38:54 PM
I went to Best Buy last week to spend some rewards points, and noticed a Camera I had bought there a month earlier was $1100, down from the $1200 I had paid. I told a blue shirt this, and he directed me to customer service. Customer service credited my credit card account for the difference, including taxes. It only took about 2 minutes.
 
2013-03-18 12:41:18 PM
Tried out the pricematch policy last week, I needed a webcam for some interviews I was doing.  I scanned a bunch of Logitech webcams through the Amazon app, and found a decent one that was 20 bucks cheaper on Amazon.  Gave the guy behind the desk the webcam and my phone, he had the manager do his override thing, and I walked out a reasonably happy kid.  For little stuff like this, it's easier (and cheaper) to get it from BBY than to pay the 4 bucks extra for overnight shipping through Prime.
 
2013-03-18 12:44:15 PM

Linux_Yes: Best Buy can afford to sell below costs, because they have the Geek (Gimp) Squad to go out and clean your windows PC of malware, viruses, etc. and then charge you out the ass for it because you don't know how easy and secure (and Free) Linux is to install over your broken windows partition.

sad.  i used to love windows.  used to.


LY, Let's have a letting thought exercise, shall we?

Let's picture Mary Lou Knownought, a Midwestern born Baptist woman of 74 years young, great-grandmother to 8 of the most precocious teens you've ever seen.

Mary Lou has a PC, and uses it to check her email, retirement portfolio, bank statements, and embarrassing her grandkids on Facebook.  She uses Windows because it's common and easy to understand.  Her oldest grandkid, 36, has even put on free anti-malware and secured her wireless a bit, with clear instructions on how to add new devices, though she never succeeds at it.

Let's say we move Mary Lou over to Linux, as it's less resource hogging, and more secure.  We even put on X-windows so she can have something close to what she knows.  But something's not right, something's missing.  We need to add some features to make it familiar enough for Mary Lou to grasp.  So let's add them. Still not there, so rinse and repeat.

You know what you get after we finally add enough to it that she's comfortable using Linux?  I do.

It's called OS X.

/yes, I know OS X is BSD-based.  That's the joke.
 
2013-03-18 12:44:50 PM

BadReligion: I went to Best Buy last week to spend some rewards points, and noticed a Camera I had bought there a month earlier was $1100, down from the $1200 I had paid. I told a blue shirt this, and he directed me to customer service. Customer service credited my credit card account for the difference, including taxes. It only took about 2 minutes.


That seems to violate the concept of capitalism.
 
2013-03-18 12:51:39 PM

stonicus: BadReligion: I went to Best Buy last week to spend some rewards points, and noticed a Camera I had bought there a month earlier was $1100, down from the $1200 I had paid. I told a blue shirt this, and he directed me to customer service. Customer service credited my credit card account for the difference, including taxes. It only took about 2 minutes.

That seems to violate the concept of capitalism.


Not if you want repeat capitalism.
 
2013-03-18 01:03:19 PM

olddeegee: stonicus: BadReligion: I went to Best Buy last week to spend some rewards points, and noticed a Camera I had bought there a month earlier was $1100, down from the $1200 I had paid. I told a blue shirt this, and he directed me to customer service. Customer service credited my credit card account for the difference, including taxes. It only took about 2 minutes.

That seems to violate the concept of capitalism.

Not if you want repeat capitalism.


"We're losing money on each sale how will we stay in business?!" "Volume."

/Yes i know they aren't really losing money on every sale. Just customers smart enough to price match Amazon
 
2013-03-18 01:05:29 PM
I got a great deal on Monster Cables. They were only $80 for 6 ft.  You can really hear the sonic clarity in Bieber's voice.  Rihanna's autotune never sounded better!

i salute you, sir, you are a total wanker
 
2013-03-18 01:07:52 PM
A statistical anomaly
 
2013-03-18 01:13:27 PM
I went there a couple years ago, and was going to buy the latest and greatest Flip video camera.  Well, the Best Buy employee talked me out of it... He logically pointed out that the new iPhone or Android cost the same, and shot the same HD quality video (if not even better), not to mention being able to make calls, text, surf the net, etc...   I left the store empty handed, but was grateful for the knowledge.
 
2013-03-18 01:13:34 PM
I've never understood the hate.  Bought their monthly deal last month.  55" LED LG tv for 700.  Farking nice and the 3 yr warranty was only 80.  I've had one HD go blow out after 1 year so for a warranty that long at that price, I'll take it.
 
2013-03-18 01:14:06 PM
I got my TV there a couple years ago and had a pretty good experience too. Researched it online, applied for credit card online, went into the store, told them what TV I wanted and that I wanted to charge it, they asked if I wanted warranty or cables, I politely said no, they checked me out and helped me load it in my car. The worst part was I had to wait a while to get someone to help me but apparently I came during their dinner break and as it just so happens numerous other people just happened to come in at the same time so I can't complain too much. Not only that but got what was a really good deal at the time (better than I could find online just about anywhere else) and three years no interest so I just pay $25 a month for a nice new big TV that even my non techie wife loves.
 
2013-03-18 01:22:07 PM

LadySusan: I got a cheap tv, cheap hdmi cables and a router, and correct and friendly technical advice. IMHO they could have helped me load the tv in my car, but it was light enough so no biggie.


You didn't bother to price check those with online places, did you?  Monoprice, Amazon, and even Tigerdirect are usually about 1/3 the price or better than BB.  The big box stuff like TV's you can sometimes get a good deal on, and I don't know about routers, but I've never seen a cable at BB that wasn't a complete rip off.
 
2013-03-18 01:28:11 PM
I've never had a problem with their service, prices or products. I worked there for over four years, so maybe I was just aware of how to work their systems and avoid their stupid issues? IDK. Bought a TV and a Blu-Ray player there within the last two years. Buy lots of media there when its on sale.
 
2013-03-18 01:32:35 PM
I've never had any problems with either of the local Best Buys.  They do come in handy for client's equipment needed yesterday...... And my Galaxy Note II cost much less than if I'd purchased it directly from Sprint.  No problems at all.

Radio Shack -> Overpriced, and underpowered.  I wish they'd go back to the good ol' days when a sales guy knew what you were talking about when you wanted to buy a couple of tubes and capacitors..

HH Gregg ->  Nope.  Those guys are proud of what they have in the store, and the salesmen make Best Buy's most annoying look like Mr. Rodgers...
 
hej
2013-03-18 01:33:34 PM

stonicus: CSB: I stopped in a Best Buy once and all I wanted was a Coke.  So I walked in, stood in line, grabbed a Coke from the cooler.  Went up to pay for it, and the lady says "That'll be $1.59."  I handed her two dollars, and she handed me back 41 cents.  I went outside, opened it, and drank it.  Awesome!


You expect me to believe that the cashier didn't ask if you wanted to charge it to your Best Buy card or if you wanted to get am extended warranty?

/then there's the sales pitch for the magazine subscriptions.
 
2013-03-18 01:45:00 PM
So an open-boxed item, likely a return or an overused floor model, only registered a $35 discount in the first place over the cost of a new unit?
 
2013-03-18 01:55:56 PM

OregonVet: I did too. Went there last week prepared to quibble over the online price match (tigerdirect) and all I had to do is mention the price, they went online to verify and no problem at all. It was $30 too. I imagine that could come to bite them at some point.


This is what passes for a positive experience these days?

That's like me saying it was a "positive experience" when I bought the Chinese Democracy album at Best Buy. It was only $1, but I don't think Best Buy decided that price. It was well publicized. Get the latest GNR album for only $1!!!!!!

Yeah, so I bought it. I don't give any credit to Best Buy for it other than the fact that they stocked it. I'm sure I could have bought it at Target or Walmart too. It was NOT a positive experience though. They had a product at an advertised price and I went there and paid for it.

A positive experience would have been if a small music store I used to go to were still in business and while in the process of buying Chinese Democracy (because it was only $1) I was exposed to a lot of other stuff that I might have been interested in. Unfortunately, that kind of store was killed off by the internet and big box stores like Best Buy.

I also used to be able to buy concert tickets at the little small music stores with little or no "convenience fees". It was a sad day when they closed. The guy who started that business loved music and sunk his fortune into it. Now the only non-big-box brick-and-mortar place to buy music is actually a head shop that deals in used CDs too and their selection sucks.

/I only listened to Chinese Democracy twice.
//It was worth $1, but not any more. than that
 
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