If you can read this, either the style sheet didn't load or you have an older browser that doesn't support style sheets. Try clearing your browser cache and refreshing the page.

(The Consumerist)   Going to miss your connection flight? Just tell the flight crew your mother is dying and they'll hold the plane for you   (consumerist.com) divider line 17
    More: Obvious, air crews, flights  
•       •       •

3094 clicks; posted to Main » on 05 Mar 2013 at 8:06 AM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



17 Comments   (+0 »)
   
View Voting Results: Smartest and Funniest

Archived thread
 
2013-03-05 08:10:07 AM
Since when is collectively demonstrating that you're decent human beings considered "excellent customer service?"

Oh, right.  Were talking about the airlines.
 
2013-03-05 08:10:13 AM
Fake.
 
GBB [TotalFark]
2013-03-05 08:12:40 AM
t2.gstatic.com
You just roll her old bones down here.  I want to take a look at this dying mother myself.
 
2013-03-05 08:25:14 AM
Airline achieves minimum standard! Hooray! America is saved!
 
2013-03-05 08:28:52 AM
Oh, this will not end well. Just throw another monkey wrench thrown into an almost completely dysfunctional industry. I watched this scenario played on United (an unsuccessful attempt) in the Norfolk airport a couple of years ago. Regional jet had closed doors and taxied away about 10 minutes previously, when a mother and child ran up to the desk insisting that the plane be brought back. The hapless employee had to stand there for 15 minutes listening to her cry, moan, yell, and then ultimately call some guy on her cell phone who she forced the United employee to listen to about 5 minutes of abuse on speakerphone. Whatever those people are paid, it's not enough.
 
2013-03-05 08:29:21 AM
Meanwhile, a patient at that same hospital was waiting for a kidney and the kidney couldn't be used because of a delay by the airport.
 
2013-03-05 08:56:47 AM
After getting stuck in Phoenix for nine hours due to America West being a bunch of coonts on a connecting flight, I might just consider staining my karma and using this excuse at some point.
 
2013-03-05 09:19:36 AM
Hi.  I try to be an empathetic, compassionate human being.  I work with a great group of people who really do their utmost to maintain the best level of customer service under a wide variety of service interruptions.  We genuinely feel bad for customers who are inconvenienced, even if (especially if) we did everything we could and it still left them in a less than enviable situation.  We do manage to accommodate about 90% of our customers without any problems.  We have procedures in place that help about 9.9% of those who were inconvenienced no matter what the reason.  Our hearts go out to those who get caught in a situation with no good solution.  Yet, it sure is fun to read another air travel thread on fark and sum up an entire industry as a bunch of gum-cracking sloths who don't give a sh*t.

No, I am not new here, I get the drill.  The level of butt hurt is manageable.
Yes, my career is with a major airline.
Yes, I care about the service you receive.
Really, the quicker you get to where your going the quicker I get to go home for the night.
 
2013-03-05 09:46:40 AM

Earl Green: Hi.  I try to be an empathetic, compassionate human being.


You guys do get piled on unfairly, IMHO.  It must be hell knowing your next dozen customers are only talking to you because they missed a connection.  That said, if you work for America West, may your soul be consumed by a thousand succubi.
 
2013-03-05 10:01:40 AM

calm like a bomb: Earl Green: Hi.  I try to be an empathetic, compassionate human being.

You guys do get piled on unfairly, IMHO.  It must be hell knowing your next dozen customers are only talking to you because they missed a connection.  That said, if you work for America West, may your soul be consumed by a thousand succubi.


Thanks, I think.  Since we're dwindling down to just a few companies because of mergers, I'll just go ahead and not reveal who pays my bills.  Let's just say I'm not worried about my soul based upon your rational.
 
2013-03-05 10:10:17 AM

Earl Green: calm like a bomb: Earl Green: Hi.  I try to be an empathetic, compassionate human being.

You guys do get piled on unfairly, IMHO.  It must be hell knowing your next dozen customers are only talking to you because they missed a connection.  That said, if you work for America West, may your soul be consumed by a thousand succubi.

Thanks, I think.  Since we're dwindling down to just a few companies because of mergers, I'll just go ahead and not reveal who pays my bills.  Let's just say I'm not worried about my soul based upon your rational.


No, really, I try very hard to be nice to you guys.  My AW hatred stems from them making me watch my connecting flight push back from the gate and then sit for nine hours in Phoenix (city motto:  The Earth may not have an asshole, but if it does, we're it!) despite numerous options to get me home on another airline.  And the gate attendants/check in monkeys were unhelpful, unsympathetic dicks.
 
2013-03-05 10:13:38 AM

Earl Green: Hi.  I try to be an empathetic, compassionate human being.  I work with a great group of people who really do their utmost to maintain the best level of customer service under a wide variety of service interruptions.  We genuinely feel bad for customers who are inconvenienced, even if (especially if) we did everything we could and it still left them in a less than enviable situation.  We do manage to accommodate about 90% of our customers without any problems.  We have procedures in place that help about 9.9% of those who were inconvenienced no matter what the reason.  Our hearts go out to those who get caught in a situation with no good solution.  Yet, it sure is fun to read another air travel thread on fark and sum up an entire industry as a bunch of gum-cracking sloths who don't give a sh*t.

No, I am not new here, I get the drill.  The level of butt hurt is manageable.
Yes, my career is with a major airline.
Yes, I care about the service you receive.
Really, the quicker you get to where your going the quicker I get to go home for the night.


I have no doubt that you believe every word you've typed to be true.  But from the other side of the ticket counter, it at least appears that many -- but by no means all -- of your colleagues do not take the same approach to their jobs.  I do 30-40 flights a year on the average, and so I get to interact with many different airlines.  Most of my flying historically has been on UA, and I can say from first hand experience after the merger there was a palpable shift in customer service.  I do not know if it was that many former UA employees were disappointed by the ex-Con policies they had to start living with, but disinterested and broken folks who were not inclined to lift a finger beyond their policy manual because the rule, not the exception.

This year I'm shifting my flying to AA.  There seems to be renewed energy at AA in anticipation of their merger with US, and the customer service experiences have been generally -- but again by no means always -- better.  Case in point, I screwed up a reservation last month and threw myself on the mercy of the AA ticket agent at ORD to fix it.  She did so in less than five minutes, with a smile, and without any mention of trying to collect about $400 in fees and fare difference that by rights she could have collected.  On UA, I'd have been out $400.

It's the little things that distinguish carriers from each other these days, and there are several airlines flying that have lost sight of that fact.  I'm happy that the guy in the article made it home the way he did, but I hope he appreciates how lucky he was to get the special treatment.
 
FNG [TotalFark]
2013-03-05 04:16:26 PM
Great story, good to read. I have also experienced, or witnessed, airline (and security) personnel do extra things to help people. It does happen.

I know it's unusual though, so that's why this was good to read.

I still only fly when I absolutely have to, though. The "usual" is the sucky part.
 
2013-03-05 08:27:05 PM
I had to go through this a few months ago flying with Thai airways.  My Mum had just died and the funeral was only a couple of days away.  Chaing Mai to Auckland, the flight was due to depart in 40 minutes when I arrived at the airport, and with barely a word of english under his belt, the guy serving me quickly realised that I absolutely HAD to be on that flight and he fit me on board.  When I checked online earlier, the flight was booked out, so I don't know how they did it, but they did it.  Fan-farking-tastic.  They've won themselves a repeat customer for sure.
 
2013-03-06 12:49:30 AM
Isn't this already covered by your Contract of Carriage with the airlines?  They typically hold flights awaiting connecting passengers from delayed planes because otherwise they are on the hook for your accommodations.  The airline knows you are on the plane and where you are connecting to, it would be common sense to make sure all paid passengers are aboard before taking off.
 
2013-03-06 10:43:49 AM

SCUBA_Archer: Isn't this already covered by your Contract of Carriage with the airlines?  They typically hold flights awaiting connecting passengers from delayed planes because otherwise they are on the hook for your accommodations.  The airline knows you are on the plane and where you are connecting to, it would be common sense to make sure all paid passengers are aboard before taking off.


And here we have my pick for Funniest Post.
 
2013-03-06 02:53:22 PM
George Costanza - not available for comment.
 
Displayed 17 of 17 comments

View Voting Results: Smartest and Funniest


This thread is archived, and closed to new comments.

Continue Farking
Submit a Link »






Report