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(The Consumerist)   Best Buy changes its return policy to just a mediocre buy   (consumerist.com) divider line 44
    More: Asinine, Best Buy  
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4565 clicks; posted to Business » on 16 Feb 2013 at 11:30 AM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-02-16 08:35:06 AM
A company changes a policy? WHAT IS THIS MADNESS ASININE INDEED SUBS BEST BUY CEO SHOULD GO TO JAIL FOR LIFE!
 
2013-02-16 09:35:49 AM

cman: A company changes a policy? WHAT IS THIS MADNESS ASININE INDEED SUBS BEST BUY CEO SHOULD GO TO JAIL FOR LIFE!


I did a stint as a return desk person at a store. As sad as it is, people do get pissed if a policy changes...even if we advertised the change for weeks.

Hell, I dealt with people that never realized their receipt could expire. One told me she was never shopping at my store again because she didn't know that we had a 90 day return policy....a policy that's been in place for over a decade.
 
2013-02-16 10:07:53 AM
I like Best Buy. I never buy anything there but I like to look around and occasionally they do have have cheap Blu Rays. Unfortunately they'll all be gone by next year.
 
2013-02-16 10:08:56 AM
Aren't they doing this so that they can do online price matching and they don't want people coming in 30 days later with a lower online price?  It is part good and part bad.
 
2013-02-16 10:12:09 AM

Mugato: I like Best Buy. I never buy anything there but I like to look around and occasionally they do have have cheap Blu Rays. Unfortunately they'll all be gone by next year.


People have been predicting the PC's demise since the early 90s.

Never say something will die next year in the world of technology and business.
 
2013-02-16 10:20:48 AM

cman: Mugato: I like Best Buy. I never buy anything there but I like to look around and occasionally they do have have cheap Blu Rays. Unfortunately they'll all be gone by next year.

People have been predicting the PC's demise since the early 90s.

Never say something will die next year in the world of technology and business.


Well they did close over 500 stores recently, including two of the ones in my area. If it's not dead it'll be at least in a coma.
 
2013-02-16 11:47:12 AM

Aar1012: Hell, I dealt with people that never realized their receipt could expire. One told me she was never shopping at my store again because she didn't know that we had a 90 day return policy....a policy that's been in place for over a decade.


I honestly don't understand how someone could think they would still return something after 90 days.
 
2013-02-16 11:54:14 AM

Mugato: cman: Mugato: I like Best Buy. I never buy anything there but I like to look around and occasionally they do have have cheap Blu Rays. Unfortunately they'll all be gone by next year.

People have been predicting the PC's demise since the early 90s.

Never say something will die next year in the world of technology and business.

Well they did close over 500 stores recently, including two of the ones in my area. If it's not dead it'll be at least in a coma.


As long as luddites don't realize there is something called the internet, Best Buy will continue selling crap electronics to suckers.
 
2013-02-16 11:55:11 AM

KarmicDisaster: Aren't they doing this so that they can do online price matching and they don't want people coming in 30 days later with a lower online price?  It is part good and part bad.


Starting March 3, 2013 Best Buy will price match the current pre-tax price for new, identical, immediately available products from local retail competitors and select designated major online retailers at the time of purchase only. (No subsequent price matching of competitors is allowed)

If Best Buy lowers a price on a product (online or in-store) we will allow price-matching up to 15 days following the original purchase. This applies to all customers including Reward Zone Premier Silver members. Please note: After a transition period for Reward Zone Premier Silver members through April 18, 2013, the 15 day period of the Price Match policy goes into effect (post-purchase - Best Buy only).

 So, sounds like they will match at time of purchase, not if there is a sale a week later somewhere else. However, if THEY lower their price a week later, you can get the difference.

This actually sounds pretty good if I wanted to get something from Tiger Direct but didn't want to wait.
 
2013-02-16 11:57:56 AM
And then millions of people will soon find out the difference between an amazon.com price and an amazon marketplace price, especially one with a really low price and the same amount for shipping. I assume bestbuy is educating its managers? :P
 
2013-02-16 11:58:35 AM
Did subby even read the article? What's happening is actually pretty cool.
 
2013-02-16 12:16:44 PM
I like how they gave a list of places to shop at instead of bestbuy
 
2013-02-16 12:51:41 PM

cman: Mugato: I like Best Buy. I never buy anything there but I like to look around and occasionally they do have have cheap Blu Rays. Unfortunately they'll all be gone by next year.

People have been predicting the PC's demise since the early 90s.

Never say something will die next year in the world of technology and business.




Since the early 90's, before the Internet? Really?


punchcut.com
 
2013-02-16 12:57:15 PM
So now Amazon is cheaper, gets to me in 2 days, and has a more generous return policy?

Even thought they started charging sales tax in AZ, I'm never going back to a Best Buy.
 
2013-02-16 01:18:14 PM

Satanic_Hamster: Aar1012: Hell, I dealt with people that never realized their receipt could expire. One told me she was never shopping at my store again because she didn't know that we had a 90 day return policy....a policy that's been in place for over a decade.

I honestly don't understand how someone could think they would still return something after 90 days.


They might be used to buying from Costco.  They have a pretty amazing return policy.
 
2013-02-16 01:19:27 PM
Price match guarantee is what service merchendise and circuit city did in their death throws.
 
2013-02-16 01:20:09 PM
So, is 'featured partnar' just a way of saying "they pay us to not allow fark users to make fun of them"?

/I didn't know drew was into extortion now.  Well played.
 
2013-02-16 01:27:43 PM
They have been doing the price match for a while, oh and always check the bestbuy.com website often it is cheaper online than in the store and they will automatically give you the online price if you mention it.

/Maybe that would be a good business strategy mark everything in your store up 20% from your website to make money from people who don't comparison shop.
 
2013-02-16 01:39:18 PM

TiiiMMMaHHH: So, is 'featured partnar' just a way of saying "they pay us to not allow fark users to make fun of them"?

/I didn't know drew was into extortion now.  Well played.


Drew remembers the last time he tried to pull this "featured article" gambit with the Jose Cuervo story of the week or whatever.  The associated thread was a non-stop series of complaints about how Fark had completely sold out and was just a depository for advertisement with no redeeming value.

Apparently he learned his lesson.  Sell out, but turn off the comment thread first.
 
2013-02-16 01:48:03 PM

LouDobbsAwaaaay: TiiiMMMaHHH: So, is 'featured partnar' just a way of saying "they pay us to not allow fark users to make fun of them"?

/I didn't know drew was into extortion now.  Well played.

Drew remembers the last time he tried to pull this "featured article" gambit with the Jose Cuervo story of the week or whatever.  The associated thread was a non-stop series of complaints about how Fark had completely sold out and was just a depository for advertisement with no redeeming value.

Apparently he learned his lesson.  Sell out, but turn off the comment thread first.


I wondered.  Thanks for the history lesson.  So basically:

Step 1.  Create a haven for cynical, introverted know it alls.  Step 2.  Set them loose on any and everything.  Step 3.  Offer protection for store owners that pay up.  Step 4.  Profit?
 
2013-02-16 01:57:15 PM
nothing to get outraged about here, they are giving plenty of notice on the changes and grandfathering in items purchased before the deadline for the shortened return window.

as for the price matching , i have to wonder exactly how they will handle Amazon.com , will they just match items sold by amazon its self or does it include market place sellers?

Have not shopped in best buy in years and not likely to any time soon so this doesn't really effect me.
 
2013-02-16 01:58:58 PM

TiiiMMMaHHH: LouDobbsAwaaaay: TiiiMMMaHHH: So, is 'featured partnar' just a way of saying "they pay us to not allow fark users to make fun of them"?

/I didn't know drew was into extortion now.  Well played.

Drew remembers the last time he tried to pull this "featured article" gambit with the Jose Cuervo story of the week or whatever.  The associated thread was a non-stop series of complaints about how Fark had completely sold out and was just a depository for advertisement with no redeeming value.

Apparently he learned his lesson.  Sell out, but turn off the comment thread first.

I wondered.  Thanks for the history lesson.  So basically:

Step 1.  Create a haven for cynical, introverted know it alls.  Step 2.  Set them loose on any and everything.  Step 3.  Offer protection for store owners that pay up.  Step 4.  Profit?


I was wondering what the hell was going on with these. They don't even change and are pretty damn annoying to see all the time.
 
2013-02-16 02:06:12 PM
I've seen better buys, actually
 
2013-02-16 02:13:35 PM
They want you to turn adblock off, then put an add right in the middle of the page just begging to be blocked.  Can't explain that
 
2013-02-16 02:22:18 PM

TiiiMMMaHHH: So basically:

Step 1.  Create a haven for cynical, introverted know it alls.  Step 2.  Set them loose on any and everything.  Step 3.  Offer protection for store owners that pay up.  Step 4.  Profit?


I think it's simpler than that.  Drew is missing out on ad-revenue by dropping ads right in the stream of links.  He tried to put in sponsored links before, but the threads turned into shiat-fits about the policy.  So he waited a while, and then came back with the same policy, but took away the threads.  Now nobody can complain about selling out!  Success!

Next step: Drop bots into existing threads to spam advertisements, and make it a ban-worthy felony to respond to them.
 
2013-02-16 02:33:28 PM

grimlock1972: as for the price matching , i have to wonder exactly how they will handle Amazon.com , will they just match items sold by amazon its self or does it include market place sellers?


I can't actually speak for Best Buy, but Fry's Electronics matches the price including shipping - so items under $25 don't match, and they don't count Amazon Prime, and I don't think they let you say "I'm buying four DVD's so it's over $25", each item is individual. In other words, save the drive, the parking, the hassle.
 
2013-02-16 03:16:38 PM

HempHead: cman: Mugato: I like Best Buy. I never buy anything there but I like to look around and occasionally they do have have cheap Blu Rays. Unfortunately they'll all be gone by next year.

People have been predicting the PC's demise since the early 90s.

Never say something will die next year in the world of technology and business.

Since the early 90's, before the Internet? Really?


[punchcut.com image 640x480]


http://vimeo.com/17335981

This interview was done in 93
 
2013-02-16 03:45:07 PM

Gig103: grimlock1972: as for the price matching , i have to wonder exactly how they will handle Amazon.com , will they just match items sold by amazon its self or does it include market place sellers?

I can't actually speak for Best Buy, but Fry's Electronics matches the price including shipping - so items under $25 don't match, and they don't count Amazon Prime, and I don't think they let you say "I'm buying four DVD's so it's over $25", each item is individual. In other words, save the drive, the parking, the hassle.


Thought as much.
 
2013-02-16 05:21:49 PM

robv83: Did subby even read the article? What's happening is actually pretty cool.


Indeed.  If I can get something from BestBuy for the same price as Amazon or NewEgg without having to pay or wait for the shipping I'll probably do it.
 
2013-02-16 06:27:04 PM

cman: HempHead: cman: Mugato: I like Best Buy. I never buy anything there but I like to look around and occasionally they do have have cheap Blu Rays. Unfortunately they'll all be gone by next year.

People have been predicting the PC's demise since the early 90s.

Never say something will die next year in the world of technology and business.

Since the early 90's, before the Internet? Really?


[punchcut.com image 640x480]

http://vimeo.com/17335981

This interview was done in 93


that video was fun.  it was interesting because he actually predicted what would happen in his "i hate PC's" speak with tablets making a rise.  seemed like a douchebag at first, but i was interested to see if he was rewarded for his forward thinking...yup, seems to be still in the same job and really rich. nice to see a "visionary" actually "rewarded.  thanks for the video!
 
2013-02-16 06:47:46 PM

Mugato: I like Best Buy. I never buy anything there but I like to look around and occasionally they do have have cheap Blu Rays. Unfortunately they'll all be gone by next year.


My local BB is great when they have to offload old DVD/Blu Ray packages.  I got all three seasons of Deadwood on DVD and both seasons of Carnival for $20 total.

Otherwise, BB is mostly crap.  They don't sell anything I need "right now."  Hell, even Radio Shack doesn't sell anything I need "right now."  If I'm hitting an electronics store on a weekend, it's because I really need that displayport to DVI adapter, but no one carries those.  So online it is.
 
2013-02-16 07:06:48 PM
This is good for people who can deal with poor customer service of a Best Buy. Unless I need something right away, I'll still order from online and get 2nd day free deliveries.
 
2013-02-16 08:09:18 PM

GriffXX: This actually sounds pretty good if I wanted to get something from Tiger Direct but didn't want to wait.


That's what I did when I was piecing together my sound system.  I went in with a copy of my shopping cart from Tiger Direct and had them pricematch.  Granted, I had to pay tax on it, but I wanted to get the speakers then rather than waiting.   I was fully expecting them to complain about having to mark a subwoofer down from $159 to $89, but they did it without really batting an eye.
 
2013-02-16 08:21:35 PM
Don't shop there.  Let's put 'em out of biznass.  Nothing is better than unemployed best buy scum.
 
2013-02-16 08:36:59 PM

Propain_az: Don't shop there.  Let's put 'em out of biznass.  Nothing is better than unemployed best buy scum.


I've read a total of two of this alt's posts, and I'm already bored.
 
2013-02-16 08:51:57 PM

SniperJoe: GriffXX: This actually sounds pretty good if I wanted to get something from Tiger Direct but didn't want to wait.

That's what I did when I was piecing together my sound system.  I went in with a copy of my shopping cart from Tiger Direct and had them pricematch.  Granted, I had to pay tax on it, but I wanted to get the speakers then rather than waiting.   I was fully expecting them to complain about having to mark a subwoofer down from $159 to $89, but they did it without really batting an eye.


Amazon is doing same day delivery for some things now.  I'm a Prime member, and I ordered a shelf at 9am yesterday so I could move my receiver off my desk and put in a third monitor.  It showed up at 4pm even though I chose the standard two day shipping.  It worked out pretty well (shelf is at the top):

img651.imageshack.us

If Amazon manages to get most things delivered even a day later, then the box stores are toast.  Same day is phenomenal.
 
2013-02-16 10:34:53 PM

Lsherm: If Amazon manages to get most things delivered even a day later, then the box stores are toast.  Same day is phenomenal.


Agreed.  That might be their strategy when it comes to the fight they're waging with the states regarding sales taxes.  Sales tax (or lack thereof) was a competitive advantage they had over brick and mortar stores and as states attempt to force them to charge sales tax, they always make agreements to open up distribution centers in the state in question.  No doubt they receive hefty property tax breaks and other concessions for their new distribution centers.  But their strategy moving forward might be to ensure two-day delivery at minimum and possibly same day delivery as a way of gaining some of that previous advantage back over brick and mortar stores.  For some people, simply not having to spend the time and the gas to go to the store would offset the cost of sales tax.
 
2013-02-17 01:32:24 PM
I guess I am old but I don't buy a lot of merchandise online, I prefer to go to a store and look at the item, and if I'm interested enough to buy it I'd rather take it home with me than wait for it to be delivered. Plus exchanges and returns are faster and easier. Had to print my taxes and my ink jet printer shiat the bed... 45 minutes later I was printing them on a new laser printer from Best Buy... Even though the printer was cheaper online having it up and running 45 minutes later was well worth the extra cost...

Sometimes the cheap is the expense!
 
2013-02-17 04:44:46 PM
Or......don't buy anything from Best Buy, ever.
 
2013-02-18 09:11:07 AM
As an employee of a big-box retailer, I'm not a fan of the sense of entitlement that price-matching guarantees can give people. It's a service, an added bonus, but some people approach it with the attitude that they've been wronged because they found out after their purchase that Spot-On Savings was charging $20 less for the same TV two weeks ago
 
2013-02-18 11:18:07 AM
I went to frys for the first time 3 weeks ago, never going to best buy again.
 
2013-02-18 11:47:21 PM

TrojanRabbit: As an employee of a big-box retailer, I'm not a fan of the sense of entitlement that price-matching guarantees can give people. It's a service, an added bonus, but some people approach it with the attitude that they've been wronged because they found out after their purchase that Spot-On Savings was charging $20 less for the same TV two weeks ago


Retail customers are the worst people on the planet.  I know, I've been one for years.

To my credit, if someone is holding up a line arguing about a $3 difference in price on a $400 TV, I usually throw cash and them and ask them if the $3 price break is really worth missing work for another 25 minutes.  That usually just makes them leave, but it makes me happy.
 
2013-02-19 03:12:58 PM

thornhill: Mugato: cman: Mugato: I like Best Buy. I never buy anything there but I like to look around and occasionally they do have have cheap Blu Rays. Unfortunately they'll all be gone by next year.

People have been predicting the PC's demise since the early 90s.

Never say something will die next year in the world of technology and business.

Well they did close over 500 stores recently, including two of the ones in my area. If it's not dead it'll be at least in a coma.

As long as luddites don't realize there is something called the internet, Best Buy will continue selling crap electronics to suckers.


I don't get this jab at all... high prices and high pressure sales tactics, I'll give you that, but it's not like they offer substandard versions of electronic devices or anything; they sell the same high quality stuff that you'll find at any other big box store or online.
 
2013-02-19 03:50:43 PM

dr.zaeus: thornhill: Mugato: cman: Mugato: I like Best Buy. I never buy anything there but I like to look around and occasionally they do have have cheap Blu Rays. Unfortunately they'll all be gone by next year.

People have been predicting the PC's demise since the early 90s.

Never say something will die next year in the world of technology and business.

Well they did close over 500 stores recently, including two of the ones in my area. If it's not dead it'll be at least in a coma.

As long as luddites don't realize there is something called the internet, Best Buy will continue selling crap electronics to suckers.

I don't get this jab at all... high prices and high pressure sales tactics, I'll give you that, but it's not like they offer substandard versions of electronic devices or anything; they sell the same high quality stuff that you'll find at any other big box store or online.


A lot of the audio equipment they have is junk, and they push it has high end, especially the speakers they carry.
 
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