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(Telegraph)   Welcome to McDonald's. My name is Rex and I'll be your waiter. Will a table for four by the window be suitable?   ( telegraph.co.uk) divider line
    More: Strange, Mcdonald  
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2837 clicks; posted to Business » on 07 Feb 2013 at 10:04 AM (4 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



45 Comments     (+0 »)
 
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2013-02-07 10:07:21 AM  
I thought this was tried some years back?
 
2013-02-07 10:15:46 AM  
Maybe it's just an urban legend, but I thought McD's were designed to be uncomfortable, to increase customer turnover.

/in favor of anything that reduced paper/plastic/etc. waste.
//you are not so important you don't have time to sit the fark down to eat
///whiny slashies come in threes
 
2013-02-07 10:23:19 AM  

StoPPeRmobile: I thought this was tried some years back?


I seem to recall there being one in Oak Brook, IL, home of Hamburger Univ.
 
2013-02-07 10:23:49 AM  
I seem to recall a Pizza Hut on Piccadilly that had true table service and such(as in, a sit down restaurant rather than the Shakey's/Round Table type pizza parlor) when I was there 15 years ago.  Strangest thing I ever saw.
 
2013-02-07 10:29:12 AM  

bhcompy: I seem to recall a Pizza Hut on Piccadilly that had true table service and such(as in, a sit down restaurant rather than the Shakey's/Round Table type pizza parlor) when I was there 15 years ago.  Strangest thing I ever saw.


All of the Pizza Huts around here have table service.
 
2013-02-07 10:39:46 AM  

JuicePats: bhcompy: I seem to recall a Pizza Hut on Piccadilly that had true table service and such(as in, a sit down restaurant rather than the Shakey's/Round Table type pizza parlor) when I was there 15 years ago.  Strangest thing I ever saw.

All of the Pizza Huts around here have table service.


Same here, well except for lunch when they have a buffet.
 
2013-02-07 10:40:09 AM  
Oh god, just wait until McDonalds in the US discovers that with "table service" they can pay their workers $2.13/hour and tell them to rely on tips for income.

Yes, I know that technically they have to make up the difference to minimum wage if the servers don't earn enough in tips, but because it's impossible to prove exactly what was left in tips (cash leaves no trail) that never actually happens. If 10-15% of your sales would mean you made more than min wage they assume you lied about the amount of cash tips you got and won't pay the difference. Good luck getting them to pay out based on "I promise I didn't get that much."
 
2013-02-07 10:41:01 AM  
Oh great, now we have to start tipping McDonald's help. Buy a burger on the dollar menu and leave them a quarter?
 
2013-02-07 10:44:25 AM  
I thought I was on the sports tab and the first thing I thought when I read the headline was "This has to be about Rex Grossman"...
 
2013-02-07 11:13:31 AM  
There is a dwarf house/chik fil a that dies this. In the same building as their standard fast food. Was very strange.
 
2013-02-07 11:25:49 AM  

ghall3: I thought I was on the sports tab and the first thing I thought when I read the headline was "This has to be about Rex Grossman"...


I thought Rex Ryan myself.
 
2013-02-07 11:56:06 AM  
I thought it was supposed to be Taco Bell that went all high end and classy?
 
2013-02-07 11:59:34 AM  
Burger King tried this about 20 years ago.

I remember Dan Cortese yelling me about how great it was that you got stale popcorn to munch on while you waited for your Whopper Dinner Basket to be brought out.
 
2013-02-07 12:16:56 PM  
There are a few Bistro McD's in the Orlando area that have table service.  Pannini sandwiches, pasta, Pressed wraps, NY style cheesecake, carrot cake, the works.  Glass plates, silverware.

When my kids were in middle school, they like to go with dad to McD's for a slice of NY cheesecake.  Kids are out of college now, so they have been around for years.

http://www.mcfun.com/bistro
 
2013-02-07 12:55:33 PM  

StoPPeRmobile: I thought this was tried some years back?


It was, in Orlando at least. Lasted about half a year, if memory serves. Food on china plates, menus, meals brought to your table, etc. Folks just didn't abide classy around here, clearly.
 
2013-02-07 12:57:06 PM  

bhcompy: I seem to recall a Pizza Hut on Piccadilly that had true table service and such(as in, a sit down restaurant rather than the Shakey's/Round Table type pizza parlor) when I was there 15 years ago.  Strangest thing I ever saw.


They were all like that when I was a kid.  Real pizza restaurants.  Sold beer, and even had a salad bar in the middle.
 
2013-02-07 01:02:20 PM  

poot_rootbeer: Burger King tried this about 20 years ago.

I remember Dan Cortese yelling me about how great it was that you got stale popcorn to munch on while you waited for your Whopper Dinner Basket to be brought out.


I was working at Burger King at that time. It was a dumb idea. As one of the few employees there that was not mentally handicapped, a career criminal or a fat chick, I was typically selected for the host role.
 
2013-02-07 01:02:35 PM  
I've been to Taco Bell in Shanghai with waiters (wearing really tiny sombreros) & table staff.  It was just a surreal experience, and we laughed through the whole meal.
 
2013-02-07 01:27:08 PM  

max_pooper: JuicePats: bhcompy: I seem to recall a Pizza Hut on Piccadilly that had true table service and such(as in, a sit down restaurant rather than the Shakey's/Round Table type pizza parlor) when I was there 15 years ago.  Strangest thing I ever saw.

All of the Pizza Huts around here have table service.

Same here, well except for lunch when they have a buffet.


So, like strip clubs?
 
2013-02-07 01:57:56 PM  
Biltmore McDonalds in Asheville, NC did it first.
 
2013-02-07 02:44:53 PM  

BigLuca: Biltmore McDonalds in Asheville, NC did it first.


Err, I thought it was the Chicago Michigan Ave one that was at street level by Water Tower Place like in the 1970's? A Google search just turns up like 8 pages of retreads of this damn article.
 
2013-02-07 03:00:24 PM  

AliceBToklasLives: Maybe it's just an urban legend, but I thought McD's were designed to be uncomfortable, to increase customer turnover.


That was the idea back in the day, then some genius realized that, "hmm when we let people linger around, they tend to order additional food, bring people with them for lunch, etc.". I can hardly ever recall seeing a "packed" fast food restaurant though, except in some tourist/truck stop areas. The majority of sales for fast food come through the drive thru or people just coming in to take food home.
 
2013-02-07 03:46:17 PM  

poot_rootbeer: I remember Dan Cortese yelling me about how great it was that you got stale popcorn to munch on while you waited for your Whopper Dinner Basket to be brought out.


+1
 
2013-02-07 03:52:06 PM  

fustanella: StoPPeRmobile: I thought this was tried some years back?

It was, in Orlando at least. Lasted about half a year, if memory serves. Food on china plates, menus, meals brought to your table, etc. Folks just didn't abide classy around here, clearly.


Eh...  McD's being typcast.  Those looking for classy don't associate it with McD's, those looking for 'fast and greasy' aren't looking for table service.

MBZ321: That was the idea back in the day, then some genius realized that, "hmm when we let people linger around, they tend to order additional food, bring people with them for lunch, etc."


Indeed.  I think the remaining discomfort is more because the seats are designed to be incredibly tough and easy to clean - they're supposed to be comfortable enough to sit in to get through a meal without trouble.

I've ended up going back up to the counter several times when I was staying in accommodations effectively without internet access* and was catching up on some stuff with their free wireless.

The lobby was otherwise 9/10ths empty.

*Think of a service plan barely decent for one person being shared with over a thousand
 
2013-02-07 03:54:27 PM  
This has definitely been done in America, saw it on some travel show about the world's most outlandish fast food restaurants or some such.
 
2013-02-07 04:08:56 PM  
I don't know what the number one requested item will be, Grey Poupon or corks and eye patches.
 
2013-02-07 04:53:21 PM  
I had plates and table service at the McDonald's location that's in its corporate HQ probably 15 years ago. It was quite a novelty.
They also had a bunch of test-market and retire menu options available there, like McPizza.
 
ZAZ [TotalFark]
2013-02-07 05:42:20 PM  
A McDonald's franchisee tried to get around the ban on fast food restaurants in Woods Hole, Massachusetts by proposing a restaurant with table service. He seemed to be winning the legal war but sold the property due to strength of local opposition. (contemporary story)
 
2013-02-07 05:50:05 PM  

JuicePats: bhcompy: I seem to recall a Pizza Hut on Piccadilly that had true table service and such(as in, a sit down restaurant rather than the Shakey's/Round Table type pizza parlor) when I was there 15 years ago.  Strangest thing I ever saw.

All of the Pizza Huts around here have table service.


Yeah, they were like that when I was in Illinios. My mind was blown after living in CA for so long and never seeing a sit in Pizza Hut since I was 12.
 
2013-02-07 06:34:58 PM  
Australia is the only country to refer to the chain as "Macca's" and the company has submitted the word to be included in the Macquarie Dictionary.

In America we serve freedom fries and you call it McDees!
 
2013-02-07 09:17:47 PM  

Freudian_slipknot: because it's impossible to prove exactly what was left in tips (cash leaves no trail) that never actually happens


Tips, cash or otherwise,  must be reported both for taxation and to meet minimum wage requirements, and there's already protection against the type of fraud you imagine. Employees are required to submit their own written reports of tip income at least monthly (and the IRS recommends daily). So defrauding employees in the way you describe would either require some form of employee intimidation to get them to submit false reports or outright tampering with those reports. It could happen, but it's not any easier than timecard tampering.

http://www.irs.gov/taxtopics/tc761.html
 
2013-02-07 09:30:53 PM  

profplump: Freudian_slipknot: because it's impossible to prove exactly what was left in tips (cash leaves no trail) that never actually happens

Tips, cash or otherwise,  must be reported both for taxation and to meet minimum wage requirements, and there's already protection against the type of fraud you imagine. Employees are required to submit their own written reports of tip income at least monthly (and the IRS recommends daily). So defrauding employees in the way you describe would either require some form of employee intimidation to get them to submit false reports or outright tampering with those reports. It could happen, but it's not any easier than timecard tampering.

http://www.irs.gov/taxtopics/tc761.html


Yeah, I'm aware of that.  But if you legitimately earn less than 8% of your sales in tips (which can happen with some truly shiatty waitressing jobs) you'll end up being AUDITED by the IRS for your reported earnings.  Because even the IRS refuses to believe that you can possibly get so little in tips.  So in order to avoid an audit (where the IRS comes in, looks at your total sales over the course of several years, and decides for itself what it thinks you SHOULD have earned and assesses back taxes based on that) many servers just claim 10% of their sales to be safe, regardless of actual earnings.

Yes, it's SERIOUS intimidation, but on a level way higher than individual employers.

And yes, it's WAY easier than timecard tampering because the employee, not the employer, is expected to keep track of the totals and is penalized based on no other information than what an auditor assumes they "actually" earned.

/actually worked in restaurants
//saw this happen
///tip your server
 
2013-02-07 09:49:58 PM  
I went to a McDonalds a few weeks ago for hot chocolate. First time in years. Anyway it had chairs/booths that were surprisingly comfortable. It was one of the "up-scaled" restaurants though.

/Always tips
 
2013-02-07 10:17:36 PM  
My favorite is when McDonalds/Burger King trots out the candle lit dinners for Valentines Day.
 
2013-02-07 10:51:11 PM  

Freudian_slipknot: Oh god, just wait until McDonalds in the US discovers that with "table service" they can pay their workers $2.13/hour and tell them to rely on tips for income.

Yes, I know that technically they have to make up the difference to minimum wage if the servers don't earn enough in tips, but because it's impossible to prove exactly what was left in tips (cash leaves no trail) that never actually happens. If 10-15% of your sales would mean you made more than min wage they assume you lied about the amount of cash tips you got and won't pay the difference. Good luck getting them to pay out based on "I promise I didn't get that much."


It will be a cold, cold day in hell before I tip a McDonald's worker.
 
2013-02-07 11:42:59 PM  

bhcompy: I seem to recall a Pizza Hut on Piccadilly that had true table service and such(as in, a sit down restaurant rather than the Shakey's/Round Table type pizza parlor) when I was there 15 years ago.  Strangest thing I ever saw.


Most of the Pizza Huts in the US are dine-on table service. in fact, thoes take-out only ones are more recent. In china, i saw a low of pizza huts, but there, they are more on the level of an Olive Garden in terms of service. And actually, most of the people who went there didnt even order the pizza
 
2013-02-07 11:45:06 PM  
not table-service, but this is a McDs on Long Island

twistedsifter.files.wordpress.comView Full Size
 
2013-02-08 01:34:25 AM  

fsufan: There are a few Bistro McD's in the Orlando area that have table service.  Pannini sandwiches, pasta, Pressed wraps, NY style cheesecake, carrot cake, the works.  Glass plates, silverware.

When my kids were in middle school, they like to go with dad to McD's for a slice of NY cheesecake.  Kids are out of college now, so they have been around for years.

http://www.mcfun.com/bistro


it's funny you mention Dad & McD's. the reason i stopped eating in McDonald's many years ago was the pathetic sadness all around me as Dads who saw their children once or twice a month just littered the place. their discomfort was apparent from a mile away. Forced conversation. Disgust. A longing to anywhere - absolutely anywhere except where they were that very second in time. Wondering how and when it all went so horribly wrong. It was all around me at McDonald's. I threw my food away and swore to myself I would never again eat inside of a McD's. And as I walked toward the exit I swore I saw the tears of a clown. But it was just a reflection coming off those god damn golden arches.

when I was a lad there was no mcD's or Burger King. there was a burger & fries joint called Goodies. your bag would be grease soaked before you even made it to the car. good stuff.
 
2013-02-08 02:58:50 AM  
It will be a cold, cold day in hell before I tip a McDonald's worker.And this is why I do not tip at restaurants. I manage a McDonald's. I provide amazing service and encourage my staff to do the same. I will never tip someone for doing their job at a high level. I don't expect it so neither should any other restaurant worker.
 
2013-02-08 07:28:06 AM  

Siskabush: And this is why I do not tip at restaurants. I manage a McDonald's. I provide amazing service and encourage my staff to do the same. I will never tip someone for doing their job at a high level. I don't expect it so neither should any other restaurant worker.


Do you and your workers get paid two dollars an hour?
 
2013-02-08 08:30:34 AM  
Every now and then they try to class up McDonald's.

cache.ohinternet.comView Full Size


upload.wikimedia.orgView Full Size


It never works.
 
2013-02-08 01:00:41 PM  

Pick: Oh great, now we have to start tipping McDonald's help. Buy a burger on the dollar menu and leave them a quarter?


Are you crazy?  Dime and nickle, nothing more.  Some other server with an inflated sense of self worth and performance would expect 25% tips in other places.
 
2013-02-08 07:36:52 PM  

Freudian_slipknot: Yes, it's SERIOUS intimidation, but on a level way higher than individual employers.

And yes, it's WAY easier than timecard tampering because the employee, not the employer, is expected to keep track of the totals and is penalized based on no other information than what an auditor assumes they "actually" earned.


You're no longer talking about the employer screwing people, you're talking about the IRS doing it. And I agree they do with all sorts of unfair tactics, including the relative cost and disruption of defending an audit vs. undertaking one. But that's not a problem with employers failing to pay minimum wage, that's a problem with the way the government handles tax compliance, which is not where this conversation started.
 
2013-02-08 10:20:31 PM  
stopped eating in McDonald's many years ago was the pathetic sadness all around me as Dads who saw their children once or twice a month just littered the place. their discomfort was apparent from a mile away.

Oh man, a friend of mine made some young girl cry after he said "HE LOOK IT'S WEEKEND DAD" loud enough that she and her dad could hear it at the Old Country Buffet. It was so brutal that I am laughing at it today.
 
2013-02-09 02:09:00 AM  
I like how the article says its the first mcdonalds with table service, then has a link to an article about a mcdonalds waitress being unjustly fired.  Its in the same newspaper.  I think research could have been a bit more thorough.
 
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