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(Daily Mail)   PSA: If you are on a 'Reality Show' you really shouldn't tell the subject of that show that you hate all customers, calling them selfish and demanding because that 'Reality Show' just might be 'Undercover Boss'   (dailymail.co.uk ) divider line
    More: Dumbass, Boston Market, undercover boss, PSA, rants  
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7200 clicks; posted to Entertainment » on 05 Feb 2013 at 11:37 AM (3 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-02-05 11:41:44 AM  
I'm actually surprised that it's Season 4 and that's the first firing in show history. I'd have thought a couple other bootings would have happened by now.
 
2013-02-05 11:42:29 AM  
A lot of times management creates that type of atmosphere for their employees.  Some customers are total douchebags and not giving your employees any recourse will cause them to start despising all customers.

/business owner
//I support my employees when there are douchebag customers
 
2013-02-05 11:42:41 AM  
To be fair, the guy is right...customers ARE assholes...especially in the fast food industry...
 
2013-02-05 11:43:30 AM  
Either this is the most dense employee ever or this is the most scripted moment since last week's WWE.
 
2013-02-05 11:45:01 AM  
"...They are selfish and demand everything!"

[yadon'tsay.jpg]

It's almost as if *GASP* You're a waiter!

Moron, if he really has that attitude off camera he as self entitled, ignorant, and d-baggy as the customers he claims are acting like that.

/worked Customer Service jobs for 12 years
//now a hardware engineer and love it.
 
2013-02-05 11:45:02 AM  
'Without the guests in there, we don't have a business and you don't have a paycheck,' Bittorf told the whiner

Why does this fact preclude hating customers?

If you work in retail or food service and you don't hate the customers, you are most likely mentally ill.
 
2013-02-05 11:46:15 AM  
I was watching the show Friday and told my friend that if this show was real at all Ronnie would be fired. I was shocked when they actually did it.
 
2013-02-05 11:47:05 AM  
There are waiters and waitresses at Boston Market?
 
2013-02-05 11:49:40 AM  
Nice to see she can make a judgement call like that after only a week of slumming it.
 
2013-02-05 11:50:16 AM  
Better he biatch and moan in the kitchen than suppress it and take it out on innocents from high ground.
 
2013-02-05 11:50:22 AM  
There's a big difference between:

"I hate dealing with annoying customers," or "Some customers can be real biatches,"

and

"I hate customers. They all suck."

One is blowing off steam to cope, the other is just an indication that you're in the wrong business.
 
2013-02-05 11:50:40 AM  
I farkin' hate that show.  It's nothing but a fake set up to promote the idea that CEOs care about their employees.  They'll do something nice for the one person they work with undercover that's struggling but loyal to the company but never, ever address the broader issue of pay and benefits for everybody.
 
2013-02-05 11:51:58 AM  
a first for the CBS program that has been on the air since February 2010.

A guy in the second episode that managed a Hooters got fired for treating his waitresses like Hooters waitresses in front of Hooters head Hooter, who was training to work there in the kitchen.

On the show they said he was being sent to sensitivity or something class, but he got fired off camera.  They just didn't talk about it on the show for whatever reason. I guess they didn't want the show to seen like it was all about looking to fire someone.
 
2013-02-05 11:52:04 AM  
Who the fark couldn't figure out they're on Undercover Boss?
 
2013-02-05 11:53:20 AM  
Ranting is one thing behind closed doors if you are just venting. If you're in an area where the public and your customers can hear you, you should NEVER rant about your job or the customers. Ever. You're just asking for trouble otherwise. Save that stuff for when you're off the clock.

You should also never talk about your job online (e.g. Facebook). Period, end of story.
 
2013-02-05 11:55:41 AM  

iaazathot: A lot of times management creates that type of atmosphere for their employees.  Some customers are total douchebags and not giving your employees any recourse will cause them to start despising all customers.

/business owner
//I support my employees when there are douchebag customers


I came here to say something but couldn't figure out what.
You've summed up my thoughts 100%.
 
2013-02-05 11:56:47 AM  
Food service and retail do have a lot of difficult customers to deal with.  On top of that management can be difficult to deal with too.  That's just the nature of it.

Focus on keeping your mouth shut and doing your job rather than mouthing off about people.  Tough lesson for the guy, and maybe even worse since his face is going to be plastered all over the internet.
 
2013-02-05 11:56:59 AM  

Blathering Idjut: I farkin' hate that show.  It's nothing but a fake set up to promote the idea that CEOs care about their employees.  They'll do something nice for the one person they work with undercover that's struggling but loyal to the company but never, ever address the broader issue of pay and benefits for everybody.


And I agree to this as well.
Every time the employee starts bringing up low wages and what not, you can see the CEO looking as uncomfortable as humanly possible. But now because of the issue. They look uncomfortable because they know that they have absolutely zero intention of dealing with the broad issue like you said. And they know the viewers know, and they know the viewers know they know.
 
2013-02-05 11:57:01 AM  
How long til we hear about a mass shooting at Boston Market in Duluth...
 
2013-02-05 11:57:35 AM  

sure haven't: Blathering Idjut: I farkin' hate that show.  It's nothing but a fake set up to promote the idea that CEOs care about their employees.  They'll do something nice for the one person they work with undercover that's struggling but loyal to the company but never, ever address the broader issue of pay and benefits for everybody.

And I agree to this as well.
Every time the employee starts bringing up low wages and what not, you can see the CEO looking as uncomfortable as humanly possible. But now because of the issue. They look uncomfortable because they know that they have absolutely zero intention of dealing with the broad issue like you said. And they know the viewers know, and they know the viewers know they know.


Ugh, "NOT", but not* because of the issue.
 
2013-02-05 11:57:53 AM  

mjones73: How long til we hear about a mass shooting at Boston Market in Duluth...


Is anybody really that distressed about not having to go to Boston Market again?
 
2013-02-05 11:58:13 AM  

barneyfifesbullet: a first for the CBS program that has been on the air since February 2010.

A guy in the second episode that managed a Hooters got fired for treating his waitresses like Hooters waitresses in front of Hooters head Hooter, who was training to work there in the kitchen.

On the show they said he was being sent to sensitivity or something class, but he got fired off camera.  They just didn't talk about it on the show for whatever reason. I guess they didn't want the show to seen like it was all about looking to fire someone.


Wait.  I thought they did a follow up at the end of the episode and that douche turned around his store and won some award.   I do remember the owner talking to his top staff after going undercover.  The company attorney almost had a heart attack when he heard about that particular manager.
 
2013-02-05 11:59:31 AM  

EyeballKid: mjones73: How long til we hear about a mass shooting at Boston Market in Duluth...

Is anybody really that distressed about not having to go to Boston Market again?


Yeah, but he still lives in Duluth.
 
2013-02-05 11:59:41 AM  
I was watching that and thinking "good thing I would recognize any of our top guys right off the bat" I love my job but I have bad days and when I do I just dont seem to have a filter. I wouldnt get fired but I would probably never see another promotion.
 
2013-02-05 12:00:51 PM  

barneyfifesbullet: A guy in the second episode that managed a Hooters got fired for treating his waitresses like Hooters waitresses in front of Hooters head Hooter, who was training to work there in the kitchen.


Heh heh, you said "Hooters"
 
2013-02-05 12:01:09 PM  
Could be. It's been a while since that was on. I could be mixed up with something else.
 
2013-02-05 12:02:39 PM  

EyeballKid: mjones73: How long til we hear about a mass shooting at Boston Market in Duluth...

Is anybody really that distressed about not having to go to Boston Market again?


In that part of Gwinnett County, I'm just shocked the employee knew enough English to insult the customers.
 
2013-02-05 12:04:04 PM  

Solty Dog: Nice to see she can make a judgement call like that after only a week of slumming it.


(*sniff*...kinda smells like bait...oh well, screw it)

Read the article, never watched the show.  If it was a passing remark I might give him a break, but a supervisor repeatedly sharing that attitude with someone they're training deserves termination.
 
2013-02-05 12:04:07 PM  
Oh yeah, on undercover diners, i saw the "bad guy" doing something bad while fixed cameras were scanning the action, and he conveniently was wearing a mobile mic.

Fake show is really fake.
 
2013-02-05 12:05:01 PM  

Blathering Idjut: I farkin' hate that show.  It's nothing but a fake set up to promote the idea that CEOs care about their employees.  They'll do something nice for the one person they work with undercover that's struggling but loyal to the company but never, ever address the broader issue of pay and benefits for everybody.


Ditto.  I caught an episode last year as I was flipping through channels.  Oh, they are going to give this employee a thousand dollars so he can go to summer school and finish his associates degree or whatever.  That's just so inspiring.  Look how caring that CEO is, he helped this one guy this one time.  Now he has to get back in his jet and return to company headquarters and then drive his sports car home to meet his hot wife in his custom built mansion.

But he gave a thousand dollars to this one guy that one time.
 
2013-02-05 12:05:19 PM  
Let me tell you something. Let me give you a little secret, okay?

home.comcast.net
 
2013-02-05 12:09:08 PM  

barneyfifesbullet: a first for the CBS program that has been on the air since February 2010.

A guy in the second episode that managed a Hooters got fired for treating his waitresses like Hooters waitresses in front of Hooters head Hooter, who was training to work there in the kitchen.

On the show they said he was being sent to sensitivity or something class, but he got fired off camera.  They just didn't talk about it on the show for whatever reason. I guess they didn't want the show to seen like it was all about looking to fire someone.


I remember that episode also had an asshole ex-USMC/ex-cop  who was treating bussers or dishwashers like boot camp cadets while they were already doing a shiatty thankless job. No hate from bossman then.
 
2013-02-05 12:12:09 PM  
Most jobs would be cake if you didn't have to contend with customers.  Of course, there wouldn't be jobs without customers.  Oh well, let them eat cake.
 
2013-02-05 12:14:14 PM  

iaazathot: A lot of times management creates that type of atmosphere for their employees.  Some customers are total douchebags and not giving your employees any recourse will cause them to start despising all customers.


As someone who used to work at Wal-Mart, this is the main problem.  Customers would treat you like crap.  When a customer biatched about something, even if it was their own fault, management would always throw the employee under the bus.
 
2013-02-05 12:20:04 PM  
Today's corporations are not satisfied with employees who merely can do the job. They require true believers with cult-like intolerance to thought they deem deviant. It's OK to hate customers as long as you can do it while providing effective customer service.
 
2013-02-05 12:23:54 PM  
Customers ARE selfish and demanding.  And so long as he's able to keep that opinion to himself as he smiles and serves them regardless, he should be able to unwind to his "coworkers" when he needs to.
 
2013-02-05 12:26:13 PM  
I saw one where the Roto Rooter CEO cried because one of the guys he went out on calls with was a recovering alcoholic just like the CEO's Dad.  I wonder if the board let him stay on. CEOs need thicker skin than that, for Christs sake.

I also saw the Hooters one. The guy was fired off camera; there was no turnaround.

Those are the only two I've seen. It's a dumb show. Unless everything is on hidden camera, you are not going to get the real story. Unless the subject is a real moron, as appears to be the case in Deluth.
 
2013-02-05 12:29:07 PM  
I didn't see the show, but if he can't handle a job like that, he really should grow the fark up.  He should be trying to learn something and get bootstrappy rather than complain. It's not like he's going to get a better job, so he better excell at this one.
 
2013-02-05 12:29:30 PM  
There's a reason why they call it a "shiat job."  It sucks and very likely you're not being paid in accordance with what you have to put up with.  However it being the only job you're likely going to be able to get you stick it out.
 
2013-02-05 12:31:11 PM  

GoodyearPimp: There are waiters and waitresses at Boston Market?


That was my takeaway as well.
 
2013-02-05 12:31:18 PM  
Saw the episode in question:  This guy, in addition to complaining about customers, was also bagging on corporate policy.  It was almost as if he was inventing new ways to be stupid.
 
2013-02-05 12:31:38 PM  

NeoCortex42: iaazathot: A lot of times management creates that type of atmosphere for their employees.  Some customers are total douchebags and not giving your employees any recourse will cause them to start despising all customers.

As someone who used to work at Wal-Mart, this is the main problem.  Customers would treat you like crap.  When a customer biatched about something, even if it was their own fault, management would always throw the employee under the bus.


See the recent hullabaloo with Applebee's and the non-tipping Pastor.....
 
2013-02-05 12:37:45 PM  

Lord_Dubu: Today's corporations are not satisfied with employees who merely can do the job. They require true believers with cult-like intolerance to thought they deem deviant. It's OK to hate customers as long as you can do it while providing effective customer service.


Absolutely hate this sentiment yet I can't help but agree. I've worked in a couple chain restaurants and know others who do elsewhere. Those who treat the corporate mottos and customer service guidelines as the word of god and feel comfortable being thanklessly shuffled into weekend and holiday shifts while being scolded if they claim any overtime hours are the ones that rise through the ranks. You almost feel bad for most of them except they can brown-nose to a point it starts to look like a submissive workplace fantasy.
 
2013-02-05 12:40:24 PM  

OtherLittleGuy: Either this is the most dense employee ever or this is the most scripted moment since last week's WWE.


I thought it was scripted?  Don't they follow a formula?  The "boss" has a huge family and is always married.  And super religious praying all the time.

That's what it seemed to me over and over again.
 
2013-02-05 12:43:18 PM  
I find this show very setup and it sets off my BS meter to no end. They bring in some random guy for someone to train and show the ropes with a camera crew of all things. Then the CEO starts asking questions about the conditions and about himself etc. Seems very staged but not as staged as Mystery Diners.
 
2013-02-05 12:47:32 PM  
You guys aren't honestly suggesting that this show is fake like 98% of all the other reality shows on television, are you?
 
2013-02-05 12:48:38 PM  

Pincy: Blathering Idjut: I farkin' hate that show.  It's nothing but a fake set up to promote the idea that CEOs care about their employees.  They'll do something nice for the one person they work with undercover that's struggling but loyal to the company but never, ever address the broader issue of pay and benefits for everybody.

Ditto.  I caught an episode last year as I was flipping through channels.  Oh, they are going to give this employee a thousand dollars so he can go to summer school and finish his associates degree or whatever.  That's just so inspiring.  Look how caring that CEO is, he helped this one guy this one time.  Now he has to get back in his jet and return to company headquarters and then drive his sports car home to meet his hot wife in his custom built mansion.

But he gave a thousand dollars to this one guy that one time.


I have seen a few of these show.
yes they are formula.. and yes its all PR..
but this guy did a bit better than 1000

http://www.tv.com/shows/undercover-boss/modells-sporting-goods-25871 51 /
 
2013-02-05 12:50:00 PM  

sigdiamond2000: You guys aren't honestly suggesting that this show is fake like 98% of all the other reality shows on television, are you?


www.indianapolismonthly.com
 
2013-02-05 12:55:43 PM  
Is THAT what Jay Cutler is doing with his off-seasons?
 
2013-02-05 01:08:37 PM  
aattp.org

Some customers suck....A LOT
 
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