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(The Consumerist)   SodaStream customer service thinks it's funny that the Splenda used in their syrups affects one woman's digestive tract   (consumerist.com) divider line 105
    More: Strange, SodaStream, carbonations, CSR, customer support  
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4825 clicks; posted to Business » on 03 Feb 2013 at 4:37 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-02-03 12:03:33 PM
Sorry. Nothing I read there is anything more than someone should expect for talking about their diarrhea with a customer service rep. If you must say something to a CSR say something along the lines of "everytime I use your product, I have terrible stomach problems". Otherwise, contact doctor or discontinue use.

That's enough information over-share bear.
 
2013-02-03 12:08:32 PM
"She's not shy, is she?"

That's what's got this lady's shiat stained panties in a bunch?
 
2013-02-03 12:11:25 PM
The woman should have used more tact in sending her complaint to customer service. Maybe people should stop expecting that they can act like a complete asshole to anybody who works customer service and the service people just have to take it.
 
2013-02-03 12:13:01 PM
Subby must work for Pepsi or Coke
 
2013-02-03 12:26:34 PM
Maybe the CSRs should learn how to put on their big-people pants before coming into work.
 
2013-02-03 12:31:43 PM
I guess you had to be there.
 
2013-02-03 12:38:29 PM
Of course, the men of Farktm start blaming the victim.
 
2013-02-03 12:41:08 PM

Shostie: Of course, the men of Farktm start blaming the victim.


When someone writes to the Consumerist it complain, it's usually safe money that they're the asshole
 
2013-02-03 12:46:09 PM
And then as it was passed on once again, a CSR or someone else within the company wrote: "Well, she's not shy, is she?!"

Quick, someone get me some pearls to clutch.
 
2013-02-03 12:55:49 PM
Why has this self-made soda product suddenly become a big thing? Hasn't it always been a terrible device that didn't really work and is best suited for young children's birthday parties?
 
2013-02-03 12:57:47 PM
Has the Consumerist ever dealt with a reasonable customer complaint, or does Fark just run with the ridiculous ones?  I've browsed the site and have honestly never seen a justified consumer protection issue.
 
2013-02-03 12:59:10 PM

Shostie: Of course, the men of Farktm start blaming the victim.


Of course, someone turns an asshole issue into a gender issue.  And of course that someone is a man.
 
2013-02-03 01:04:07 PM

GAT_00: Why has this self-made soda product suddenly become a big thing? Hasn't it always been a terrible device that didn't really work and is best suited for young children's birthday parties?


My wife uses ours daily. She stopped drinking soda and uses it to make flavored seltzer. It's outstanding.
 
2013-02-03 01:06:11 PM

GAT_00: Why has this self-made soda product suddenly become a big thing? Hasn't it always been a terrible device that didn't really work and is best suited for young children's birthday parties?


I could not disagree more with you.  I freaking love our soda stream.  Yeah, some of the mixes suck, but most of them are great.  Plus, how else can you carbonate a bottle of Charles Shaw Cabernet?
 
2013-02-03 01:08:47 PM
farm9.staticflickr.com

"Si... el vomito... la diarrhea... la nausea".
 
2013-02-03 01:13:54 PM
Loves me my sodastream
 
2013-02-03 01:49:43 PM

GAT_00: Why has this self-made soda product suddenly become a big thing? Hasn't it always been a terrible device that didn't really work and is best suited for young children's birthday parties?


Wife and I have had one for a while, its nice. I can combine the various syrups for new flavors. The ginger ale and the energy drink go well together.
 
2013-02-03 01:53:21 PM

SilentStrider: . The ginger ale and the energy drink go well together.


Seriously?

SOLD
 
2013-02-03 02:13:09 PM
Sorry but this lady needs to STFU.  I have the occasional food allergy myself, its a fact of life I have to live with.  Sometimes you investigate, other times you just cross product x off your list.  What you don't do is whine like a little biatch because some CSRs had a laugh about your nonsense.  Sodastream ROCKS! plain and simple.  Its literally changed my life when it comes to soda.... and its immensely more healthy than any other store bought soda.  Now Im not saying its 'healthy', but its enormously better than the HFCS and Aspertame crap in the stores..... and at the end of the day its a lot cheaper too.  I'm sorry this poor gal cannot partake in the sweet glory that is sodastream, but life is an MF'r sometimes.  Suck it up and move on.  If you need to blog about it and whine then you need to get a life and have bigger problems than a reaction to syrup.
 
2013-02-03 02:15:18 PM

kronicfeld: GAT_00: Why has this self-made soda product suddenly become a big thing? Hasn't it always been a terrible device that didn't really work and is best suited for young children's birthday parties?

My wife uses ours daily. She stopped drinking soda and uses it to make flavored seltzer. It's outstanding.


When did it suddenly become a good product?
 
2013-02-03 02:17:42 PM

GAT_00: Why has this self-made soda product suddenly become a big thing? Hasn't it always been a terrible device that didn't really work and is best suited for young children's birthday parties?


They got a big publicity bump last week when CBS pulled their Super Bowl add, allegedly under pressure from Coke and Pepsi

/under pressure
 
2013-02-03 02:36:52 PM

MaudlinMutantMollusk: GAT_00: Why has this self-made soda product suddenly become a big thing? Hasn't it always been a terrible device that didn't really work and is best suited for young children's birthday parties?

They got a big publicity bump last week when CBS pulled their Super Bowl add, allegedly under pressure from Coke and Pepsi

/under pressure


Stop. Collaborate and listen...
 
2013-02-03 02:37:23 PM

SilentStrider: The ginger ale and the energy drink go well together.


This is really an open question for anyone, but since you mentioned it...

How good is the ginger ale (alone, not mixed with anything)?  Also, can you make sugar-free ginger ale?

I go through like 1-2 cases a week.  And its not that easy to find down here for some reason.
 
2013-02-03 02:37:29 PM

toddalmighty: Loves me my sodastream


After the hub-bub about the ad and the Superbowl, I investigated the product online and it looks like it's very expensive soda that you make if you buy their CO2 system plus their syrups.

Do you do something different?
 
2013-02-03 02:37:35 PM
They quote her emails to them, but not the emails back? hmm.
 
2013-02-03 02:38:24 PM

GAT_00: kronicfeld: GAT_00: Why has this self-made soda product suddenly become a big thing? Hasn't it always been a terrible device that didn't really work and is best suited for young children's birthday parties?

My wife uses ours daily. She stopped drinking soda and uses it to make flavored seltzer. It's outstanding.

When did it suddenly become a good product?


When was it 'not' a good product?  The syrups are fantastic, cheap, great tasting, and immensely better health wise than store bought soda.  I havent obviously tested all the machines, but mine has been great for over a year with zero complaints or issues in the machine or the bottles.  A buddy of mine got a much cheaper model than mine and he has had zero issues with his too.  Its great being able to make high quality soda with zero calories that isnt made with high calorie HFCS or cancer causing and other dangerous to health chemical sweeteners.
 
2013-02-03 02:43:33 PM

MadSkillz: toddalmighty: Loves me my sodastream

After the hub-bub about the ad and the Superbowl, I investigated the product online and it looks like it's very expensive soda that you make if you buy their CO2 system plus their syrups.

Do you do something different?


I pay $30 bucks for CO2 tank good to 130 liters.  Most syrups are ~$5 and make an absolute crap ton of soda.  I have actually done all the math sodastream is a lot less expensive and not to mention better.  The only way store bought gets close on price are on the bigtime sales they run.... and then its only getting close.  Furthermore, I actually refill my CO2 tanks myself using crushed dry ice from the grocery store and a kitchen scale at a cost of about 2 bucks instead of 30 making the cost ridiculously low.  But thats not something everyone else is into.
 
2013-02-03 02:45:15 PM

MadSkillz: very expensive soda that you make if you buy their CO2 system plus their syrups.


At $5 per 10-liter mix, how is it expensive?

Ok it takes time to recoup the $100 you spend on the machine but in the long run it looks like it'll save you money if you drink soda every day like I do.
 
2013-02-03 02:59:33 PM

teknishn: Furthermore, I actually refill my CO2 tanks myself using crushed dry ice from the grocery store and a kitchen scale at a cost of about 2 bucks instead of 30 making the cost ridiculously low


I exhale my own CO2 directly from my lungs into my own filtered urine before adding syrup extracted from sweetener I grow in my living room from natural fertilizer and my bare hands.

/the wife thinks it's horrible so she buys her own diet soda .
 
2013-02-03 03:15:43 PM

Shostie: Of course, the men of Farktm start blaming the victim.


Farkette here.  Woman is an ass.  Not for writing to Sodastream but for getting her panties in a bunch over some random comment from a CSR.  She writes what I'm sure she thinks is a scathing email back but, still not feeling vindicated, posts to Consumerist so other people can validate her poor, hurt feelings.

I've run customer service teams.  CSR didn't do anything worth more than a talking-to from his supervisor.  And that "talking-to" would effectively be, "Dude--don't put anything in writing you think EVER has a chance of making it out of the building.  Ever."

CSB:   Had one guy who THOUGHT he had hit the mute button when he sighed in frustration over a particularly unreasonable customer. Customer went absolutely ballistic.  Bat-shiat insane, demanding the phone # to the CEO of the company so the kid could get fired. I got on the phone w/the customer and tried my damndest to calm him down.  No good.  Finally just gave him the CEO's phone # (which was listed on the website, anyway).  Pointed to the kid's mute button--"Make sure you know where it is next time"--and that was it.

My director called me a couple of days later.  CEO's admin got the crazy customer's call.  My director asked me where I got the # and showed him on the website.  "Oh.  I don't think [CEO] knew it was listed.  Never mind."  And I never heard another word about it.
 
2013-02-03 03:17:18 PM

teknishn: GAT_00: kronicfeld: GAT_00: Why has this self-made soda product suddenly become a big thing? Hasn't it always been a terrible device that didn't really work and is best suited for young children's birthday parties?

My wife uses ours daily. She stopped drinking soda and uses it to make flavored seltzer. It's outstanding.

When did it suddenly become a good product?

When was it 'not' a good product?  The syrups are fantastic, cheap, great tasting, and immensely better health wise than store bought soda.  I havent obviously tested all the machines, but mine has been great for over a year with zero complaints or issues in the machine or the bottles.  A buddy of mine got a much cheaper model than mine and he has had zero issues with his too.  Its great being able to make high quality soda with zero calories that isnt made with high calorie HFCS or cancer causing and other dangerous to health chemical sweeteners.


Like I said, I always viewed it as a kids party thing.  I know nobody who uses them.
 
2013-02-03 03:18:27 PM
Something tells me that the customer service department thought the woman was just full of shiat.
 
2013-02-03 03:18:50 PM
Splenda can give you the shiats something fierce, so I'm not surprised.

/once ate an entire box of sugar-free Jelly Bellies
//I thought I might reach orbit, I shat so hard.
 
2013-02-03 03:36:00 PM

downstairs: How good is the ginger ale (alone, not mixed with anything)? Also, can you make sugar-free ginger ale?


Its pretty good. And I'm pretty sure they make a diet ginger ale.

The only complaint I've had is that they don't make their grapefruit flavor in non-diet.
 
2013-02-03 03:42:51 PM

teknishn: MadSkillz: toddalmighty: Loves me my sodastream

After the hub-bub about the ad and the Superbowl, I investigated the product online and it looks like it's very expensive soda that you make if you buy their CO2 system plus their syrups.

Do you do something different?

I pay $30 bucks for CO2 tank good to 130 liters.  Most syrups are ~$5 and make an absolute crap ton of soda.  I have actually done all the math sodastream is a lot less expensive and not to mention better.  The only way store bought gets close on price are on the bigtime sales they run.... and then its only getting close.  Furthermore, I actually refill my CO2 tanks myself using crushed dry ice from the grocery store and a kitchen scale at a cost of about 2 bucks instead of 30 making the cost ridiculously low.  But thats not something everyone else is into.


You can get dry ice at a grocery store?
Here, it's something you generally have to go to a scientific supply company or an industrial supply company and you pay out the asssssssshole.
 
2013-02-03 03:45:56 PM

GWSuperfan: Splenda can give you the shiats something fierce, so I'm not surprised.

/once ate an entire box of sugar-free Jelly Bellies
//I thought I might reach orbit, I shat so hard.


LOL yeah splenda takes time to get used to. But your body will adapt.
 
2013-02-03 03:48:00 PM
If I still drank soda, I would probably buy this, because I was drinking a lot, and it was costing a good chunk of change.  However, I cut it out of my diet completely a year ago, and my boyfriend doesn't drink enough of it himself to really warrant the expenditure.
 
2013-02-03 03:49:59 PM

MaudlinMutantMollusk: Subby must work for Pepsi or Coke


Or CBS
 
2013-02-03 04:17:08 PM

GAT_00: teknishn: GAT_00: kronicfeld: GAT_00: Why has this self-made soda product suddenly become a big thing? Hasn't it always been a terrible device that didn't really work and is best suited for young children's birthday parties?

My wife uses ours daily. She stopped drinking soda and uses it to make flavored seltzer. It's outstanding.

When did it suddenly become a good product?

When was it 'not' a good product?  The syrups are fantastic, cheap, great tasting, and immensely better health wise than store bought soda.  I havent obviously tested all the machines, but mine has been great for over a year with zero complaints or issues in the machine or the bottles.  A buddy of mine got a much cheaper model than mine and he has had zero issues with his too.  Its great being able to make high quality soda with zero calories that isnt made with high calorie HFCS or cancer causing and other dangerous to health chemical sweeteners.

Like I said, I always viewed it as a kids party thing.  I know nobody who uses them.


Their CEO also makes one hell of an environmental impact argument regarding the millions of barrels of oil it takes to produce cans and bottles.
 
2013-02-03 04:39:58 PM

give me doughnuts: MaudlinMutantMollusk: GAT_00: Why has this self-made soda product suddenly become a big thing? Hasn't it always been a terrible device that didn't really work and is best suited for young children's birthday parties?

They got a big publicity bump last week when CBS pulled their Super Bowl add, allegedly under pressure from Coke and Pepsi

/under pressure

Stop. Collaborate and listen...


Okay, I lol'd.
 
2013-02-03 04:46:32 PM

MaudlinMutantMollusk: Subby must work for Pepsi or Coke


Exactly what I was thinking.
 
2013-02-03 05:20:26 PM
FTA: So, if a Sodastream product makes you really sick - too bad for you

Pretty much, yes. Just like every other product out there. Do you also complain when those jalapenos burn your arsehole on the way out? You probably should.

/idiocracy was not just a movie
 
2013-02-03 05:29:27 PM
FTFA : After trying various non-diet syrups (she adds she never drinks diet soda because she doesn't like the taste of artificial sweeteners)

Uh, what the fark do you think Splenda is you stupid coont.
 
2013-02-03 05:48:50 PM
If she opens her mouth and trys to sue them I say someone put a bullet 8n her head
 
2013-02-03 06:06:38 PM
Those who love their sodastream would do well to get a conversion kit to let you use the CO2 cylinders beer homebrewers use for their kegerators.  $25 for 20lbs (320oz) of CO2 vs $20 for a 14.5oz sodastream branded one.  If you use it enough you will quickly recover the cost of the kit, regulator, and tank.

Or you could go all out and make 5 gallons at a time using Cornelius kegs, again from homebrew supply places.
 
2013-02-03 06:15:58 PM

Mangoose: Sorry. Nothing I read there is anything more than someone should expect for talking about their diarrhea with a customer service rep. If you must say something to a CSR say something along the lines of "everytime I use your product, I have terrible stomach problems". Otherwise, contact doctor or discontinue use.

That's enough information over-share bear.


Why substitute the vague term "stomach problems" with the actual problem of diarrhea? She is supposedly speaking to adults not a kindergarten class. She has a specific problem that the company should be aware of in case it gets other complaints. I see no reason why adults should act like children and disrespect anyone let alone a paying customer.

Think about when Olestra came out and people got anal leakage. Sure it sounds amusing if you're twelve but it's a specific problem that they company needed to know about. I don't think "stomach problems" would have covered it sufficiently.

In short, grow up.
 
2013-02-03 06:24:03 PM
I have a long standing belief that if something gives you diarrhea, then you should not consume it.

But then that's just me.
 
2013-02-03 06:31:50 PM
2.bp.blogspot.com
 
2013-02-03 06:32:28 PM
GAT_00: Why has this self-made soda product suddenly become a big thing? Hasn't it always been a terrible device that didn't really work and is best suited for young children's birthday parties?

I don't have one, but I know people that do.

Don't think of it as a 'soda making' device.

Think of it as a 'carbonation' device.

IE, fark the flavors that they give you and start carbonating fruit juices ... to mix with vodka.

// carbonated cranberry vodka, yum
 
2013-02-03 06:34:06 PM
brigid_fitch:

CSB:   Had one guy who THOUGHT he had hit the mute button when he sighed in frustration over a particularly unreasonable customer. Customer went absolutely ballistic.  Bat-shiat insane, demanding the phone # to the CEO of the company so the kid could get fired. I got on the phone w/the customer and tried my damndest to calm him down.  No good.  Finally just gave him the CEO's phone # (which was listed on the website, anyway).  Pointed to the kid's mute button--"Make sure you know where it is next time"--and that was it.

I never trusted the mute button when I was working the phones.  Pull the plug to physically disconnect the headset, tell the customer to go fark himself, and plug back in to pick up where you left off - "Yes sir, I completely understand your frustration.  Let's see what we can do to get that fixed for you." :/
 
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