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(Some blog)   In the wake of Waitressgate, Applebees' PR folks go into a meltdown, then squirt out another disaster for the Internet critics pick apart. It's just like eating their sizzling skillet fajitas   (rlstollar.wordpress.com) divider line 197
    More: Amusing, internet, Aftermath, disasters, franchisee  
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9067 clicks; posted to Business » on 03 Feb 2013 at 1:16 AM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-02-02 11:52:16 PM  
3.bp.blogspot.com
 
2013-02-02 11:54:17 PM  
I'm still angry at them for the whole "Eating Good in the Neighborhood" debacle.

No, Applebee's. It's "eating  well," and in my opinion this is a gross misrepresentation of the Applebee's experience.
 
2013-02-02 11:55:02 PM  
TL;DR but I'm guessing the whole thing is full potato
 
2013-02-03 12:04:12 AM  
If that is not The Onion in some incarnation I've never heard of, that might just be the funniest self-immolation via twatter I've ever seen. Funnier than the politician last week sending ambien-grade late-night twits.
 
2013-02-03 12:06:55 AM  
 
2013-02-03 12:07:16 AM  
This will become an entire course in PR 101 at your local Community College.
 
2013-02-03 12:12:41 AM  

Lsherm: The pastor pointed out that she had already paid the requisite 18% because it was a large group.


Doesn't make her comment any less terrible..

Seems like you, and Applebees don't get this, still.
 
2013-02-03 12:15:41 AM  
Christ, when will you people stop putting "gate" at the end of every scandal?
 
2013-02-03 12:23:49 AM  

murphy_31: Christ, when will you people stop putting "gate" at the end of every scandal?


Sometime around when "Gategate" comes out. The whole thing will just be too meta, and we'll all stop.
 
2013-02-03 12:29:06 AM  

justtray: Lsherm: The pastor pointed out that she had already paid the requisite 18% because it was a large group.

Doesn't make her comment any less terrible..

Seems like you, and Applebees don't get this, still.


Oh, I get that she shouldn't have made the comment. I also get that the waitress shouldn't have been fired.  I'm very pro-tip.

I just thought it was sorta unfair that people had piled on the pastor for not leaving any tip, when she actually did.  She's still a biatch.
 
2013-02-03 12:29:21 AM  

Lsherm: The pastor pointed out that she had already paid the requisite 18% because it was a large group.


She tried not to.  She crossed out the mandatory 18% and wrote in the base price of the food under "Total."

The restaurant ran her credit card with the proper total.
 
2013-02-03 12:31:11 AM  

murphy_31: Christ, when will you people stop putting "gate" at the end of every scandal?


Memegate?
 
2013-02-03 12:31:41 AM  
Good god, what a farking trainwreck.
 
2013-02-03 12:35:23 AM  

Sgt Otter: Lsherm: The pastor pointed out that she had already paid the requisite 18% because it was a large group.

She tried not to.  She crossed out the mandatory 18% and wrote in the base price of the food under "Total."

The restaurant ran her credit card with the proper total.


Ha!  Total biatch then.
 
2013-02-03 12:51:32 AM  

Lsherm: The pastor pointed out that she had already paid the requisite 18% because it was a large group.


oh... I ... uhhhhhh... .I totally left CASH on the table. That's it. Cash.
 
2013-02-03 12:59:46 AM  

GreenAdder: murphy_31: Christ, when will you people stop putting "gate" at the end of every scandal?

Sometime around when "Gategate" comes out. The whole thing will just be too meta, and we'll all stop.


Scandals will then just use a ***G2designation.
 
2013-02-03 12:59:52 AM  

Lsherm: The pastor pointed out that she had already paid the requisite 18% because it was a large group.


Uh, she claims she left cash on the table.  Cash does not have a paper trail.  The receipt she left her nasty comment on IS a paper trail.

I do not, for one second, believe that a person who could leave such a nasty comment would also be nice enough to leave a bit of cash behind.  It just doesn't add up.

Can we stop trying to push the idiotic "but but but she left cash" talking point already?
 
2013-02-03 01:11:58 AM  
The My Little Pony Killer:

Can we stop trying to push the idiotic "but but but she left cash" talking point already?

It doesn't fit with the message on the receipt, either.  Assuming I was this asshole, and I HAD left $6 dollars on the table (roughly a 17% tip on a $34 bill), I would have wrote something like, "I already left you 17% on the table.  I only give God 10%.  Why should you get 35%?"
 
2013-02-03 01:27:57 AM  

Sgt Otter: The My Little Pony Killer:

Can we stop trying to push the idiotic "but but but she left cash" talking point already?

It doesn't fit with the message on the receipt, either.  Assuming I was this asshole, and I HAD left $6 dollars on the table (roughly a 17% tip on a $34 bill), I would have wrote something like, "I already left you 17% on the table.  I only give God 10%.  Why should you get 35%?"


Why bother leaving behind a nasty note in the first place?  Does she think it will somehow get her better service the next time she comes in?
 
2013-02-03 01:29:05 AM  
The second last time I went to an Applebees was when I was about 15, and a person wearing a manager nametag used the bathroom and left without washing his hands while I was in there.  I left the bathroom to see him serving people's drinks, holding them by the rim of the glass.

I let a boss drag me there once since then because I didn't want to explain why I don't like going to Applebees to bosses.  At least now I have an excuse.
 
2013-02-03 01:34:05 AM  

davidphogan: The second last time I went to an Applebees was when I was about 15, and a person wearing a manager nametag used the bathroom and left without washing his hands while I was in there. I left the bathroom to see him serving people's drinks, holding them by the rim of the glass.

I let a boss drag me there once since then because I didn't want to explain why I don't like going to Applebees to bosses. At least now I have an excuse.


I'm pretty sure "Their food really sucks" is all the excuse I need.
 
2013-02-03 01:36:51 AM  

optikeye: I'm pretty sure "Their food really sucks" is all the excuse I need.


I just looked at their menu and didn't find one thing I'd eat.  They've changed a lot more than I realized over the last ten years.
 
2013-02-03 01:37:03 AM  
Future article - "Applebees offers woman job back. Woman declines - says she won't need the job after she's done suing Applebees."
 
2013-02-03 01:40:14 AM  

davidphogan: optikeye: I'm pretty sure "Their food really sucks" is all the excuse I need.

I just looked at their menu and didn't find one thing I'd eat.  They've changed a lot more than I realized over the last ten years.


Fried mozzarella popper sticks not radical enough for ya?
 
2013-02-03 01:49:59 AM  

The My Little Pony Killer: Sgt Otter: The My Little Pony Killer:

Can we stop trying to push the idiotic "but but but she left cash" talking point already?

It doesn't fit with the message on the receipt, either.  Assuming I was this asshole, and I HAD left $6 dollars on the table (roughly a 17% tip on a $34 bill), I would have wrote something like, "I already left you 17% on the table.  I only give God 10%.  Why should you get 35%?"

Why bother leaving behind a nasty note in the first place?  Does she think it will somehow get her better service the next time she comes in?


It's what Christ would have done. Also, he totally would have called the Applebee's to get the entire store fired.
 
2013-02-03 01:54:10 AM  

murphy_31: Christ, when will you people stop putting "gate" at the end of every scandal?


Waterwaitress just doesn't have the same ring.


Lsherm: I just thought it was sorta unfair that people had piled on the pastor for not leaving any tip, when she actually did


As others have noted, it was the message that was central to all this.  Had she simply stated that she thought anything higher than 10% was too much, this would be a non-issue.  But she had to bring religion into the matter, and in a very condescending way.

Then if reports are correct, she called the restaurant and demanded the firing of multiple people involved, including the manager.  That's the sign of somebody over-blowing the situation.  I don't believe the issue would have received as much attention had Applebee's simple written the 2nd waitress up.


adiabat: This will become an entire course in PR 101 at your local Community College.


Perhaps.  But I do have to wonder how many people who are posting rants against Applebee's are actually people who dine there on a somewhat regular basis.  They may just be people who don't care much for Applebee's food and therefore find it easy to biatch.  Eventually people join in just because of mob mentality.

I mean, I find Applebee's response to the event to be entirely out of proportion.  But sadly, I also figure it is par for the course for a sanitized corporate dining establishment.  They can get away with it because the sort of people who dine at a place like Applebee's don't really care.  Even if they do, it'll be fleeting at most.  That's why sanitized corporate dining establishments exist.
 
2013-02-03 01:54:25 AM  
Hmmm.. don't care.  No one should.
 
2013-02-03 01:56:14 AM  
I don't hate Applebee's or any chain restaurant.  I appreciate the foodie/local scene, but will also eat at chains.  Even mediocre food makes me happy.

But what a PR clusterfark.

They should have given that horrible pastor a $100 gift certificate and asked the fired woman not to do that again.

I didn't go to Applebee's terribly often (there's better food for less around here), but I won't go again unless they do the right thing.
 
2013-02-03 01:57:29 AM  

davidphogan: The second last time I went to an Applebees was when I was about 15, and a person wearing a manager nametag used the bathroom and left without washing his hands while I was in there.  I left the bathroom to see him serving people's drinks, holding them by the rim of the glass.


Poppy's a little sloppy.
 
2013-02-03 02:00:31 AM  

The My Little Pony Killer: Why bother leaving behind a nasty note in the first place?


Exactly.  What power does the server have to change the policy?  None.  I doubt that most of them ever relay such messages to their supervisors.

If you want to complain, write a letter to corporate.  Or write a letter to your local representative and demand a bill that prohibits mandatory gratuity.


/restaurant I went to the other night charged 20% gratuity for large parties
//place was packed... I doubt they have any pressure to reduce it
 
2013-02-03 02:12:59 AM  
How did this end up in the business tab?
 
2013-02-03 02:24:45 AM  
At this point, Applebee's wished all they had to worry about were the lizard heads in their salads.
 
2013-02-03 02:33:21 AM  
I waited tables for 9 years at the same place in the 90s ('91-2000) about 3 Sundays a month, a local 'pastor' would come in alone to eat. He was handicapped (motorized wheelchair, limited use of his hands, he had a backpack strapped to the back of his wheelchair in which the server had to take out his special plate and utensils that he needed to eat).

he was a pain in the ass. high-maintenance. he would make the server take his utensils and clean them throughout his meal, and then when he was finished, it was up to the server to clean all of his special dishes and return them to his backpack.

his bill was usually no more than $20. for the 9 years I worked there, I never once heard of him leaving a tip. He usually left a prayer card, you know, 'walk with Christ' sort of pamphlet.

he generally sat in the same non-smoking section and usually had one of the same 3-4 long-time servers wait on him. I usually worked in the smoking section.

He had a local cable access religion show where it was just him in his wheelchair facing the camera talking Bible and taking calls.

I was scheduled in the non-smoking section one Sunday and as rotation would have it, he was my table. I attended to all of his special needs. got stiffed. got a prayer card instead.

I waited a few weeks.

I called in to his talk show and told him that I was finding it hard to forgive those who have slighted me. he replied with some typical b.s. Bible verse. I told him that I will try my best to remember that in the future, if he could try to remember to tip his servers in the future when he goes out to eat and to stop leaving prayer cards because we can't use those to pay our bills.

his face got red and my call was disconnected.

we didn't see him for a few weeks after that, but when he did start coming back in, he left a tip (and a prayer card).

and he wasn't the only one who would leave a religious missive in lieu of a tip.

/at the end of the day, his stiff on $20 was hardly detrimental to your total, but every bit counts, especially if you have to tip out support staff.
//I learned early on that bad/no tips are not a direct reflection of you as a person, conversely, I did not let good tips go to my head and give me an inflated sense of ego (like most servers are wont to do)
///strangers deciding what to tip me doesn't determine my self-worth.
 
2013-02-03 02:33:55 AM  
In the wake of Waitressgate, Applebees' PR folks go into a meltdown, then squirt out another disaster for the Internet critics TOO pick apart. It's just like eating their sizzling skillet fajitas

Totes fixed 4 u
 
2013-02-03 02:39:40 AM  

calbert: I waited tables for 9 years at the same place in the 90s ('91-2000) about 3 Sundays a month, a local 'pastor' would come in alone to eat. He was handicapped (motorized wheelchair, limited use of his hands, he had a backpack strapped to the back of his wheelchair in which the server had to take out his special plate and utensils that he needed to eat).


Worked at a Dominos in high school.  The only regular no tipper was a synagogue maybe a mile or less from the store.  The only time they would order it would be a 75-100+ pizza order on the weekends (they were pretty good on giving the store a few days notice before hand).

But not once did they tip.
 
2013-02-03 02:51:43 AM  

MaudlinMutantMollusk: murphy_31: Christ, when will you people stop putting "gate" at the end of every scandal?

Memegate?


Applebeegate? No wait, got it.

images.zap2it.com
 
2013-02-03 02:55:28 AM  

Peter von Nostrand: TL;DR but I'm guessing the whole thing is full potato


It's sort of like Applebee's started to count to potato, asked the Internet how to do it, and then started trying to delete all the comments of people who laughed at them because they couldn't count to potato.
 
2013-02-03 02:56:30 AM  
People need to see what frauds, hypocrites, and generally horrible human beings fundies typically are.
 
2013-02-03 02:58:57 AM  
IANAL, but I listen to one who comes on the Radio regularly in Memphis.

rlstollar.files.wordpress.com

Isn't it considered an unethical act by the BAR for an attourney to do that?
 
2013-02-03 03:05:36 AM  

Chariset: Peter von Nostrand: TL;DR but I'm guessing the whole thing is full potato

It's sort of like Applebee's started to count to potato, asked the Internet how to do it, and then started trying to delete all the comments of people who laughed at them because they couldn't count to potato.


You forgot the part where they started arguing that they could count to potato better with the people leaving comments on their Facebook page.
 
2013-02-03 03:10:08 AM  

Satanic_Hamster: But not once did they tip.


i.imgur.com
 
2013-02-03 03:10:27 AM  

BronyMedic: IANAL, but I listen to one who comes on the Radio regularly in Memphis.

[rlstollar.files.wordpress.com image 428x65]

Isn't it considered an unethical act by the BAR for an attourney to do that?


It depends on the state bar, but in general solicitation is frowned upon.  Most of the rules are dependent on the motivation for the solicitation - there usually has to be evidence that pecuniary gain was the primary motivation.  My brother, god bless him, has been dinged a few times for it throughout his career.

Still, someone has to complain about it before anything gets done.
 
2013-02-03 03:14:13 AM  
The blogger was smart enough to block everyone's name, it's a shame the waitress wasn't.

I'm against big business, but privacy should be important--even the privacy of assholes.
 
2013-02-03 03:21:16 AM  
Isn't it considered an unethical act by the BAR for an attourney to do that?

Why would working for free be unethical? I thought most lawyers did pro bono work.


People need to see what frauds, hypocrites, and generally horrible human beings fundies typically are.

I too, do not believe she left a tip on the table. Someone should remind the pastor that bearing false witness is a sin.

CSS
In my youth I worked in a copy shop. The fundies would come in for programs sunday mornings and get upset if we couldn't turn it around immediately (I guess planning ahead and coming in on Sat was beyond them). They would have originals that looked like they had been chewed on. To start with I would try to clean them so the copies looked nice. They thanked God for my work - never me or any other coworkers, only God. Didn't take too long before I wasn't putting any effort into their jobs. No reason for me to do any extra work for them if they couldn't even say thank you.
/CSS
 
2013-02-03 03:24:28 AM  
I am willing to bet that the social media person is some twenty-something that is in way over her head. She is right now probably in tears from the pressure from corporate to fix this and she hasn't got a clue. Of course it is corporate's fault because they didn't treat social media as important as any other part of their advertising.

/I say she because the social media reps are always women
//also it is typically a nepotism job, because few companies respect it until they get in a shiatstorm.
 
2013-02-03 03:30:34 AM  

The My Little Pony Killer: Sgt Otter: The My Little Pony Killer:

Can we stop trying to push the idiotic "but but but she left cash" talking point already?

It doesn't fit with the message on the receipt, either.  Assuming I was this asshole, and I HAD left $6 dollars on the table (roughly a 17% tip on a $34 bill), I would have wrote something like, "I already left you 17% on the table.  I only give God 10%.  Why should you get 35%?"

Why bother leaving behind a nasty note in the first place?  Does she think it will somehow get her better service the next time she comes in?


The better to feel holier-than-thou.
 
2013-02-03 03:32:29 AM  

Incontinent_dog_and_monkey_rodeo: davidphogan: optikeye: I'm pretty sure "Their food really sucks" is all the excuse I need.

I just looked at their menu and didn't find one thing I'd eat.  They've changed a lot more than I realized over the last ten years.

Fried mozzarella popper sticks not radical enough for ya?


There's a place near my office that has a great deal on handmade deep fried mozzarella sticks with a great pizza sauce.  It's cheaper than Applebees also.  What's appetizing about going there again?
 
2013-02-03 03:32:31 AM  
I would have fired her too.  She's an idiot.
 
2013-02-03 03:35:47 AM  
These are the things that matter the most to the Internet.

Not the economy, not jobs and eroding social services, not growing consumer debt, massive government spending and 40 million families who need assistance just to eat. Not increasing healthcare costs and decreasing standard of living, not collapsing infrastructure and the kleptocracy infecting Wall Street and K street. No one cares about any of that minor junk.

No. The most important thing is that some teenage girl lost her minimum wage job. That is seriously priority #1 right there -- if only we can somehow force Applebees to give this girl's job back (that she probably doesn't really want), everything else will fix itself.

We are the reason there is so much non-news bullshiat on Fox News and CNN. We brought this upon ourselves.
 
2013-02-03 03:48:21 AM  

The My Little Pony Killer: Sgt Otter: The My Little Pony Killer:

Can we stop trying to push the idiotic "but but but she left cash" talking point already?

It doesn't fit with the message on the receipt, either.  Assuming I was this asshole, and I HAD left $6 dollars on the table (roughly a 17% tip on a $34 bill), I would have wrote something like, "I already left you 17% on the table.  I only give God 10%.  Why should you get 35%?"

Why bother leaving behind a nasty note in the first place?  Does she think it will somehow get her better service the next time she comes in?


It seems as though the good pastor is using the same PR firm that Applebee's is.
 
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